Credit management is a term used to identify accounts functions usually conducted under the umbrella of Accounts Receivables. Essentially, this collection of processes involves qualifying the extension of credit customer, monitors and reception and logging of payments on outstanding invoices, the initiation of collection procedures, and the resolution of disputes or queries regarding charges on a customer invoices. When functioning efficiently, credit management serves as an excellent ay for the business to remain financially stable

1. Credit management is a term used
to identify accounts functions
usually conducted under the
umbrella of Accounts Receivables.
Essentially, this collection of
processes involves qualifying the
extension of credit customer,
monitors and reception and
logging of payments on
outstanding invoices, the initiation
of collection procedures, and the
resolution of disputes or queries
regarding charges on a customer
invoices. When functioning
efficiently, credit management
serves as an excellent ay for the
business to remain financially
stable.
Credit Control,
Debt Collection
and Indigent Policy
Overview
Singa Lodge
Port Elizabeth (Eastern Cape SA)
20 May 2016
Indigent Policy
The process of credit management begins with accurately assessing the credit
worthiness of the customer base. This is particularly important if the company
chooses to extend some type of credit line or resolving credit to certain
customers. Proper credit management calls for setting arrangement. As part of
the evaluation process, credit management also calls for determining the total
credit line that will be extended to a given customer.
NQF :NQF Level 5
Credits : 5 credits
17 to 19 May 2016
Credit control and Debt Collection

2. Who should attend
He is consulting internationally, for Southern Business School in African Countries. He is a lecturer for
Public Supply Chain Management as part of the Management Development Programme at the Free State
University.
He is accredited with NSG and the National Treasury as a Facilitator for the Management Development
program for Public Sector. He is also responsible for the development of training material for the National
Treasury to be used in training programmes for NSG.
He is an expert on Supply Chain Management, Logistics Management and Inventory and stores
management. He is also a well-known presenter in the field of Public Management and Municipal Financial
Management.
He presents courses for municipalities on behalf of the DEVELPOMENT BANK OF SOUTH AFRICA and
various training institutes.
? Accounts Payable Managers/ Officers
? Accounts Receivables Managers/ Officers
? Assistant Accountant
? Financial Controllers
? Bookkeepers
? Financial Managers
? Payroll Officers
? Internal Auditors
? Financial practitioners of municipalities
who require basic training in credit
control, debt collection and the
development of an indigent policy for a
municipality
? Bank Managers officials and Managers
? Accounting and finance Lectures
? All those intending to start career in
finance
Industries
?Municipalities
?Government
?Parastatals
?Banks
?Private Companies
?Credit Management Companies
?Finance organizations
?Universities
About the Presenter

3. ? Defining credit control and debt collection
? Credit control and debt collection as part of revenue management
? Legislative requirements for credit control and debt collection
? Role players in credit control and debt collection
? Credit control and debt collection responsibilities of municipalities
? Customer care and management
? Credit control and debt collection policy
? Supervisory and implementing authority for credit control and debt collection
? Measures to maintain credit control and debt management
? Regulations and guidelines issued by Minister for Local Government
? Indigent policy – implementation and application
? Debtors information as part of municipal budget
? Debtors age analysis for budgetary purposes
? Collection cost of debt
? Long-term debtors as part of non-current assets in balance sheet
? Influence of credit control and debt collection on cash flow estimates and management
? Development of a credit control and debt collection system and cost recovery
? Debt collection mechanisms
? Negative effect of ineffective debt collection
? Positive effect of effective debt collection
? Provision for debt in budget and IDP's/strategic plan
Realities and socio-economic imperatives of credit control and debt management
COURSE OUTCOMES
After successful completion of this course, the participants should be able to:
? Demonstrate an understanding of credit control and debt collection
as part of the revenue management within a municipality.
? Explain the legislative requirements for credit control and debt collection.
? Identifies the role players involved in credit control and debt collection.
? Explain the necessity and the process to develop a credit control and debt collection policy.
? Identify measures and mechanisms to maintain credit control and enhance debt collection.
? Identify the debtors' information that is necessary for budgetary purposes and determine
debt collection costs.
? Explain the manner in which debtors are included in the financial statements of a municipality.
? Explain the influence of credit control and debt collection on cash flow estimates.
? Develop a credit control and debt collection system.
? Describe how provision for debt must be made in the budget and IDP's/strategic plan
Quantify the impact of socio-economic imperatives on credit control and debt collection at
municipal level in a developing country.
COURSE OUTLINE

4. THE ASSESSMENT PROCESS WILL INCLUDE:
?Group work (continuous assessment) during
the 3-day course.
?An assignment that must be completed after
the 3-day course within a specific timeframe to
demonstrate the participant's ability to apply
the knowledge and skills gained during the
course
TIME TABLE:
LECTURE STARTS: 9:00 AM – 16:00 PM
TEA/COFFEE BREAK: 10:15 AM – 10:30 AM
LUNCH BREAK: 1:00 PM – 2:00 PM

5. Credit Control and Debt Collection R6999.00
Indigent Policy R1500.00
17 to 19 May 2016
Credit Control,
Debt Collection
and Indigent Policy
20 Mayl 2016
Singa Lodge
Port Elizabeth (SA)
Account No: 0102 99041
Code: 010 045
Swift Code:SBZA ZAJJ
CDI

6. Program Name No. of Delegates Suggested Dates
Kindly note, we are able to facilitate other Training courses upon request. Should you have one that is not listed above, please
indicate or inform us by filling in the column below.
Please note that these workshops are available on in-house trainings. The minimum of an in-house is 15 delegates
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Website:www.kekereile.com
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Training programs that we offer in Finance sector
Please mark the program(s) which suit your needs. Scan and E-mail or fax it back to us.
Mark Program name No. of Delegates Suggested date
Public Finance Management Act (PFMA)
Municipal Finance Management Act (MFMA)
Credit Control, Debt Collection and Indigent Policy
Budget and Revenue Management
Government Budgeting and Annual Reporting
Finance for Non finance Management
Project Life Cycle Costing (Total Cost of Ownership)
Negotiation Skills for Buyers
Public Sector Financial Leadership, Strategy. Accountability and
Performance
Public Procurements
Strategic Management in Banking
Advanced International Corporate Finance
Advanced Asset Management
Strategic Management in Banking
Risk Management in Banking
Financial Planning
Finance Management for Executive Public Managers
International Financial Reporting Standard (IFRS)
Accounts Payable, Receivables and Credit Management
International Public Sector Accounting Standard (IPSAS)
Public Financial Management for Non -Financial Managers
Audit and Compliance