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Creating A
Psychologically Healthy Workplace
Countering Unhealthy Workplace Practices
Presented by: Cie ArmsteadManagers’ Focus Session
APA CREATING A PSYCHOLOGICALLY
HEALTHY WORKPLACE
 Employee Involvement
 Work-life balance
 Employee Growth
& Development
 Health & Safety
 Employee Recognition
APA PHWP Metrics
PHWP
Winners
U.S.
Companies
Employee Turnover 7% 38%
Org Supports Employees’
Healthy Lifestyles
66% 40%
Mental Health Resources 71% 45%
Stress Management
Resources
69% 36%
Org Practices Support
Workplace Diversity
68% 46%
Employees Recommend
Org to Job-seekers
74% 57%
Employee Involvement
When employees are involved in
building the business,
the company benefits:
 Higher employee job satisfaction
and morale
 Improved productivity
 Lower turnover and reduced
absenteeism
 Better quality products and services
Psychologically Healthy Workplaces Promote
Activates:
Demand/Control Theory
Work & Life: Seeking Balance & Integration
Balance or Integration?
Psychologically healthy workplaces invest in
EMPLOYEE GROWTH & DEVELOPMENT
 Reimbursement for tuition or
professional courses
 Continuing education courses
 Services that provide career
development or counseling
 Skills training offered internally or
through external trainers
 Promotion opportunities and internal
career advancement
 Coaching, mentoring, and leadership
development programs
 **Measures to improve
workplace safety and
security issues
 ** Stress management,
weight loss and smoking
cessation programs
 ** Employer-supported
health insurance, including
mental health coverage
 ** Employer-supported
access to health/
fitness/recreation facilities
Health & Safety
Initiatives
Employee
Recognition
 Equitable salaries and fair
compensation
 Competitive benefits packages
 Employee contributions and
milestones publicly acknowledged
 Bonuses and salary increases
based on performance
 Recognition ceremonies, e.g.,
work anniversary celebrations
Diverse, Inclusive Environments
Support Psychologically Healthy Workplaces
Create an atmosphere of trust and respect
Strive to establish a critical mass of different
demographic groups
Provide a credible narrative that allows all employees
to see themselves as successful in the company
Educate supervisors about their own biases
Train all employees on how to embrace differences.
Foster intergroup interactions
 Work-related & employee-relations
topics considered off-limits
 Developing skills for participating
in difficult conversations
 Safe place to report mistreatment
or unethical behavior
 Fair & honest handling of reports
of mistreatment
 People in power being held
accountable for misconduct
Countering an Unhealthy
Workplace Culture
with courage to address:
and employees & management are
the ones who feed it
Psychological Reactions
• Anger
• Anxiety
• Job Dissatisfaction
Physical Reactions
• Headaches
• Stomach Distress
• Physical Sickness, e.g., cancer, heart disease
Behavioral Reactions
• Workplace Accidents
• Smoking; Substance Abuse
• Employee Turnover
3 Types of JOB STRAINS & Sample OUTCOMES
Humiliation, ridicule or
excessively teasing or other
person-related actions
Withholding important
information, excessive
monitoring of one’s work, or
other work-related actions
Shouting, threats of
violence, or other
physical intimidation
Workplace Bullying
Leadership Style
Leaders’ stress & poor well-being =
employees stress & poor well-being
Leaders’ positive behavior towards
employees = employees improved well-being
Transformational leadership style =
positive employee outcomes
Burnout
 Being emotionally exhausted with low
emotional energy
 cynicism or mental withdrawal from work
Impact on
Psychologically Healthy
Workplaces
What Will You Do
to Create
your
Psychologically
Healthy
Department?
References
APA Center for Organizational Excellence website (APA/COE website). Retrieved from http://www.apaexcellence.org/
Ferdman, B. M. (2014). Toward infusing diversity and inclusion as core elements of OD 44 OD. OD Practitioner, 46(4), 44-46.
Retrieved from http://www.odnetwork.org/?Publications
Nelson, B. (2014). The data on diversity. Communications of the ACM, 57(11), 86-95. doi:10.1145/2597886
PHWA (2014).American PsychologicalAssociation Center for Organizational Excellence Report. Retrieved from
http://www.apaexcellence.org/
Perschel, A. (2010). Work-life flow: How individuals, Zappos, and other innovative companies achieve high engagement. Global
Business & Organizational Excellence, 29(5), 17-30. Retrieved from
http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1932-2062
Skakon, J., Nielsen, K., Borg, V., & Guzman, J. (2010).Are leaders' well-being, behaviours and style associated with the affective
well-being of their employees?A systematic review of three decades of research. Work & Stress, 24(2), 107-139.
doi:10.1080/02678373.2010.495262
Spector, P. E. (2012). Industrial and Organizational Psychology: Research and Practice. Hoboken, NJ: John Wiley & Sons, Inc.
Trépanier, S., Fernet, C., & Austin, S. (2013). Workplace bullying and psychological health at work: The mediating role of
satisfaction of needs for autonomy, competence and relatedness. Work & Stress, 27(2), 123-140.
doi:10.1080/02678373.2013.782158
Yamada, D. (2009, July 9). NWI’s “Eightfold Path” to a Psychologically Healthy Workplace. Minding the Workplace: The New
Workplace Institute Blog. Retrieved from http://newworkplace.wordpress.com/2009/07/20/nwi-eightfold-path

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Creating Psychologically Healthy Workplaces

  • 1. Creating A Psychologically Healthy Workplace Countering Unhealthy Workplace Practices Presented by: Cie ArmsteadManagers’ Focus Session
  • 2. APA CREATING A PSYCHOLOGICALLY HEALTHY WORKPLACE  Employee Involvement  Work-life balance  Employee Growth & Development  Health & Safety  Employee Recognition APA PHWP Metrics PHWP Winners U.S. Companies Employee Turnover 7% 38% Org Supports Employees’ Healthy Lifestyles 66% 40% Mental Health Resources 71% 45% Stress Management Resources 69% 36% Org Practices Support Workplace Diversity 68% 46% Employees Recommend Org to Job-seekers 74% 57%
  • 3. Employee Involvement When employees are involved in building the business, the company benefits:  Higher employee job satisfaction and morale  Improved productivity  Lower turnover and reduced absenteeism  Better quality products and services Psychologically Healthy Workplaces Promote Activates: Demand/Control Theory
  • 4. Work & Life: Seeking Balance & Integration Balance or Integration?
  • 5. Psychologically healthy workplaces invest in EMPLOYEE GROWTH & DEVELOPMENT  Reimbursement for tuition or professional courses  Continuing education courses  Services that provide career development or counseling  Skills training offered internally or through external trainers  Promotion opportunities and internal career advancement  Coaching, mentoring, and leadership development programs
  • 6.  **Measures to improve workplace safety and security issues  ** Stress management, weight loss and smoking cessation programs  ** Employer-supported health insurance, including mental health coverage  ** Employer-supported access to health/ fitness/recreation facilities Health & Safety Initiatives
  • 7. Employee Recognition  Equitable salaries and fair compensation  Competitive benefits packages  Employee contributions and milestones publicly acknowledged  Bonuses and salary increases based on performance  Recognition ceremonies, e.g., work anniversary celebrations
  • 8. Diverse, Inclusive Environments Support Psychologically Healthy Workplaces Create an atmosphere of trust and respect Strive to establish a critical mass of different demographic groups Provide a credible narrative that allows all employees to see themselves as successful in the company Educate supervisors about their own biases Train all employees on how to embrace differences. Foster intergroup interactions
  • 9.  Work-related & employee-relations topics considered off-limits  Developing skills for participating in difficult conversations  Safe place to report mistreatment or unethical behavior  Fair & honest handling of reports of mistreatment  People in power being held accountable for misconduct Countering an Unhealthy Workplace Culture with courage to address: and employees & management are the ones who feed it
  • 10. Psychological Reactions • Anger • Anxiety • Job Dissatisfaction Physical Reactions • Headaches • Stomach Distress • Physical Sickness, e.g., cancer, heart disease Behavioral Reactions • Workplace Accidents • Smoking; Substance Abuse • Employee Turnover 3 Types of JOB STRAINS & Sample OUTCOMES
  • 11. Humiliation, ridicule or excessively teasing or other person-related actions Withholding important information, excessive monitoring of one’s work, or other work-related actions Shouting, threats of violence, or other physical intimidation Workplace Bullying
  • 12. Leadership Style Leaders’ stress & poor well-being = employees stress & poor well-being Leaders’ positive behavior towards employees = employees improved well-being Transformational leadership style = positive employee outcomes Burnout  Being emotionally exhausted with low emotional energy  cynicism or mental withdrawal from work Impact on Psychologically Healthy Workplaces
  • 13. What Will You Do to Create your Psychologically Healthy Department?
  • 14. References APA Center for Organizational Excellence website (APA/COE website). Retrieved from http://www.apaexcellence.org/ Ferdman, B. M. (2014). Toward infusing diversity and inclusion as core elements of OD 44 OD. OD Practitioner, 46(4), 44-46. Retrieved from http://www.odnetwork.org/?Publications Nelson, B. (2014). The data on diversity. Communications of the ACM, 57(11), 86-95. doi:10.1145/2597886 PHWA (2014).American PsychologicalAssociation Center for Organizational Excellence Report. Retrieved from http://www.apaexcellence.org/ Perschel, A. (2010). Work-life flow: How individuals, Zappos, and other innovative companies achieve high engagement. Global Business & Organizational Excellence, 29(5), 17-30. Retrieved from http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1932-2062 Skakon, J., Nielsen, K., Borg, V., & Guzman, J. (2010).Are leaders' well-being, behaviours and style associated with the affective well-being of their employees?A systematic review of three decades of research. Work & Stress, 24(2), 107-139. doi:10.1080/02678373.2010.495262 Spector, P. E. (2012). Industrial and Organizational Psychology: Research and Practice. Hoboken, NJ: John Wiley & Sons, Inc. Trépanier, S., Fernet, C., & Austin, S. (2013). Workplace bullying and psychological health at work: The mediating role of satisfaction of needs for autonomy, competence and relatedness. Work & Stress, 27(2), 123-140. doi:10.1080/02678373.2013.782158 Yamada, D. (2009, July 9). NWI’s “Eightfold Path” to a Psychologically Healthy Workplace. Minding the Workplace: The New Workplace Institute Blog. Retrieved from http://newworkplace.wordpress.com/2009/07/20/nwi-eightfold-path