Monika Halim is a VP of User Experience and Product Design of PT Go-Jek Indonesia, a technology company that provide a broad range of service to make people's life easier. She knows that the true distinction of a great product is in how they make users feel. Every experience has an emotional component. At the heart of the best products is knowledge; if you want to provide great product with great experiences, then you need to understand how users feel, and what factors affect these feelings. This slide was shared on Srikandev Meetup #1 - Build a Great Product & Experiences That People Love.