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Crash usability
Around the
world in
about 30 days
Crash usability
Around the
world in
about 30 days
Andrew Scherer
Scott Witwer
Citigroup
22% of employees dissatisfied
with growth/development
opportunities
Q4 2005
Voice of the
Employee
Q4 2005
Voice of the
Employee
22% of employees dissatisfied
with growth/development
opportunities
•Task Force established
•Pulse Survey
•Benchmarking/research
•Focus: quick fix to job search
Q1 2006Q1 2006
• Data analysis completed
• Proposal to SHRO’s - build
mobility-oriented front end
to job board
• Develop requirements
• Establish project plan*
• Develop prototype
• Plan usability tour
• Implement findings
• Launch
* 3 May 2006 – we get involved
Q2 2006
•Full day session with project leaders
•Prioritized requirements
•Created basic info architecture
•Created basic wireframes
•Created high-level milestones
and timing
ScopeScope
•Full day session with project leaders
•Prioritized requirements
•Created basic info architecture
•Created basic wireframes
•Created high-level milestones
and timing
•Direct to high-fidelity
•Socialized UI internally
•Content development & review
•Stealth usability tests
•Iterate
•Iterate
•Iterate
•Iterate
Prototype
Usability TestingUsability Testing
• First half of June
• 9 locations, 2 teams
– FL, NYC (remote), UK, Germany, Hungary,
Singapore, India (remote), Mexico, Brazil
• Sessions held in training facilities
• 2 sessions of 10-12 participants
• Hybrid of Focus Group and Usability techniques
– Focus group techniques help us validate the content and
larger IA decisions
– Usability test scripts focus on specific tasks/features
to expose flaws in their execution
•Analyze results and feed back immediately
•The first 2 sessions will reveal 80% of issues
•Internal users are more alike than not
•Results are powerful, but not always
powerful enough to overcome politics
•Analyze results and feed back immediately
•The first 2 sessions will reveal 80% of issues
•Internal users are more alike than not
•Results are powerful, but not always
powerful enough to overcome politics
Larger learningsLarger learnings
Credits
Executive Producers:
Citigroup Employee Services
Citigroup Corporate Communications
Design and HFI-Certified Usability Analysis:
Shawn Buchanan
Lisa Ma
Daniel Rivera
Teddy Vandiver
Daniel Wiggins
Scott Witwer

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Crash usability - Around the world in 30 Days

  • 1. Crash usability Around the world in about 30 days Crash usability Around the world in about 30 days Andrew Scherer Scott Witwer Citigroup
  • 2. 22% of employees dissatisfied with growth/development opportunities Q4 2005 Voice of the Employee Q4 2005 Voice of the Employee 22% of employees dissatisfied with growth/development opportunities
  • 3. •Task Force established •Pulse Survey •Benchmarking/research •Focus: quick fix to job search Q1 2006Q1 2006
  • 4. • Data analysis completed • Proposal to SHRO’s - build mobility-oriented front end to job board • Develop requirements • Establish project plan* • Develop prototype • Plan usability tour • Implement findings • Launch * 3 May 2006 – we get involved Q2 2006
  • 5. •Full day session with project leaders •Prioritized requirements •Created basic info architecture •Created basic wireframes •Created high-level milestones and timing ScopeScope •Full day session with project leaders •Prioritized requirements •Created basic info architecture •Created basic wireframes •Created high-level milestones and timing
  • 6. •Direct to high-fidelity •Socialized UI internally •Content development & review •Stealth usability tests •Iterate •Iterate •Iterate •Iterate Prototype
  • 7. Usability TestingUsability Testing • First half of June • 9 locations, 2 teams – FL, NYC (remote), UK, Germany, Hungary, Singapore, India (remote), Mexico, Brazil • Sessions held in training facilities • 2 sessions of 10-12 participants • Hybrid of Focus Group and Usability techniques – Focus group techniques help us validate the content and larger IA decisions – Usability test scripts focus on specific tasks/features to expose flaws in their execution
  • 8. •Analyze results and feed back immediately •The first 2 sessions will reveal 80% of issues •Internal users are more alike than not •Results are powerful, but not always powerful enough to overcome politics •Analyze results and feed back immediately •The first 2 sessions will reveal 80% of issues •Internal users are more alike than not •Results are powerful, but not always powerful enough to overcome politics Larger learningsLarger learnings
  • 9. Credits Executive Producers: Citigroup Employee Services Citigroup Corporate Communications Design and HFI-Certified Usability Analysis: Shawn Buchanan Lisa Ma Daniel Rivera Teddy Vandiver Daniel Wiggins Scott Witwer