Course: HCA-621-Nursing Home Administration Case Study The adminstrator at Field Nursing Facility has thought for some time of his clinical staff was not capturing the information required to maximize reimbursement for the facility. he decided to contract with a reimbursement consultant to increase the staff's knowledge of how to set up system to assure the facility was properly documenting the care it was providing. In this way the facility would be able to meet the medicare and medicaid regulatory requirements that would increase their revenue. Ms. Flansburg, the reimbursement consultant, met with the administrator along with the Director of Nursing (DON), MDS coordinators, who reports to the DON, director of Finance and Director of Therapies. They met for a half hour and Ms. Flansburg was introduced to the staff. She was given direction to interview the administrative and supportive staff in order to find out how process of gathering reimbursement informations was currently being performed.She would then report her findings and recommendations to the administrator at the end of the day and the team at 9:00 am the next morning. Ms. Flansburg met with the administrator at the end of the day and stated she had discovered many flaws in the information gathering and documentation. she reported to the administrator that she directed staff to change what they were doing in some instances, directing staff to perform their function outside the facilities existing policies. She stated she this to immediately increase the reimbursement to the facility and ratify any medicare or medicaid auditor that may review the records in the future. The administrator thanked her intervening and said he looked forward to the 9:00am meeting the following day with the administrative staff. The next day at 8:00am the administrator's phone rings and he is being asked by his administrative staff to meet with them immediately. The administrative staff is angry and holding him responsible for what Ms. Flansburg was allowed to do the previous day. After reading the case study above, please answer the question below briefly with the references. Does the administrative staff have a right to be angry? What did the administrative do wrong?.