Coskun Soyer is a specialist consultant with over 25 years of experience in retail, supply chain, logistics, after sales services, network management, and customer relations management. He has worked for international companies like Sony, Renault, and Media Saturn, and has managed various projects and departments for them. Since 2014, he has worked as a freelance consultant for various companies, advising them on areas like retail operations, logistics, supply chain management, customer relations, call centers, after sales services, dealer management, e-commerce, and reporting. He also regularly speaks at conferences on topics within his areas of expertise.

1. Coskun
Soyer
is
a
specialist
with
about
25
years
experience
in
retail,
supply
chain,
logis7cs,
a8er
sales
(with
emphasis
on
value
added
services),
network
management
and
customer
rela7ons
management.
During
his
professional
career,
he
has
gained
experiences
and
has
managed
projects
for
interna7onal
companies;
Sony,
Renault,
Media
Saturn.
Since
2014,
he
works
as
a
freelance
consultant
for
various
companies.
Performed
sales-­‐marke7ng
ac7vi7es
on
the
B2B
plaXorm
of
Sony's
professional
products.
(1993-­‐1994)
Different
responsibili7es
have
been
taken
in
various
departments
of
firm
from
1994
to
2007.
Some
important
projects
and
du7es
are;
Logis7cs
:
ensuring
efficient
service
of
spare
parts
warehouse,
In
this
scope,
re-­‐organiza7on
of
warehouse
approximately
50.000
m2,
construc7on
works,
designing
of
spare
parts
management
system,
using
of
distribu7on
routes
with
op7mum
efficiency,
working
with
IT
department
for
crea7ng
effec7ve
soPwares,
were
achieved.
Ac7ve
roles
have
been
undertaken
in
the
area
of
Authorized
Dealer
Management,
such
as;
regional
works,
corporate
iden7ty,
segmenta7on
of
dealers,
establishment
of
special
networks
for
aPer
sales
network,
etc…
(1994-­‐2007)
Media
Saturn
Group
is
the
world's
2nd
largest
electronics
retail
chain
and
have
stores
in
Turkey
since
2007
with
the
“Media
Markt”
brand.
Coskun
worked
as
director
of
Logis7cs
-­‐
APer
Sales
-­‐
Customer
Service
and
Call
Center
departments.
Some
important
achievements
and
projects;
most
profitable
aPer-­‐sales
opera7on
via
value
added
services
(insurance
-­‐
extended
warranty
-­‐
add
on
services)
as
global
benchmark.
Managing
the
logis7cs
opera7on
as
profitable
and
produc7ve
department.
Established
the
first
call
center
of
the
group
with
prior
to
“customer
service”.
Importantly,
eCom
has
been
opera7onalised.
(2007-­‐2014)

2. RETAIL
staff trainings, productive store management systems,
segmantation of stores, sales club etc…
LOGISTICS
productive management of warehouses-route planning-delivery-
reverse logistics etc…,
SUPPLY CHAIN
contract management with product suppliers and LSPs’, order
management, delivery performance, inventory, P&L,…
CUSTOMER
RELATIONS
highlighting “customer service” in back office applications, real
time and effective communication with customers, standards etc.
CALL CENTER
outsource or inhouse call center installation, call center
productivity via reporting, using of call center as income creator
AFTER SALES
SERVICES
productive management of after sales network, after sales
management with high level service and P&L focusing
DEALER
MANAGEMENT
dealer orientation, segmantation, bonus systems with focusing of
turn over and productivity, network management
VALUE ADDED
SERVICES
generation of a value-added services that can be sold with the product
which increase the profit at high rates
ECOM
establishment of ecom sites (b2b - b2c) and productive management
(logistics-call center-ecom software platform-after sales ….)
AUDIT and
REPORTING
I can audit and prepare reports your organisation for above activities,
in Turkey and its surroundings
Some highlights of my proficiencies which support
your organisation in Turkey and its surroundings

3. Besides
his
works
as
a
consultant,
he
also
par7cipates
as
a
speaker
at
various
na7onal
and
interna7onal
conferences
and
presents
no7fica7ons,
such
as…
21-22.05.2014 - 8th Annual Hi-tech §
Elecronics Supply Chain Summit -
Amsterdam
"Session : Key Success Factors in
Reverse Logistics § After Market Services"
"Session : Develop Your Company's
Globalisation Strategy and Discover
Where You Should be Investing for
Optimum ROI / Turkey competition among
electronic retailers”
https://www.slideshare.net/CokunSoyer/8th-hi-tech-and-
electronics-supply-chain-conference-amsterdam
03-04.04.2014 - 2nd Annual
Advance Reverse Logistics
Strategies Conference(RLCON
2014) – Budapest "Session :
Support of After Sales to create
profit for Electronic Retailers”
https://www.slideshare.net/CokunSoyer/rlcon2014
16.01.2014 – Supply Chain Optimisation
Conference – Istanbul - “Session :
Warehousing”
http://www.vectorevent.com/tedarik-zinciri-
yonetimi-ve-optimizasyonu14/
21.05.2013
–
2nd
Logis0cs
and
Supply
Chain
Conference
–
Istanbul
–
“Session
:
Logis0c
Op0misa0on”
http://www.logisticsforum.net/index.php?
l=eng&mode=conference-programme
15-­‐17.03.2016
-­‐
Warranty
Chain
Management
Conference
-­‐
Jacksonville/
Florida
-­‐
USA
“Session
:
Conver7ng
a
Company;
Product
sales
with
value
added
sales”
https://www.slideshare.net/CokunSoyer/warranty-chain-management-
conference-2016

4. business type main consultancy areas
industrial kitchen
equipments*
after sales services, dealers management, retail, etc…
furniture and
mattress*
segmentation of dealers, network engineering department for
retail, etc…
retail* management consultancy for establishment of a retail chain
ecom “b2c”* management consultancy for establishment of an ecom site
assistant services*
management consultancy for establishment of an assistant
services company
References
contact ;
coskun_soyer@yahoo.com.tr
+ 90 532 788 8205
www.linkedin.com/in/coskunsoyer
*name of the company is available with permission