This newsletter provides an update on the CORE project to implement new customer relationship management (CRM) and financial accounting (NAV) systems. It announces that the NAV system was successfully launched on April 5th and congratulates the project team. It also outlines upcoming events to provide information and gather feedback on the new CRM system. Staff from all departments are encouraged to provide their feedback and perspectives to help ensure the success of the project.

1. Welcome to our first newsletter on the CORE project
(the new customer relationship management (CRM)
and NAV financial systems). It will be issued every
two weeks to keep you informed about the project.
As you know, we launched the NAV financial system
on April 5. I’d like to congratulate everyone who
worked so hard to achieve this important milestone
in the CORE project.
In the coming months, we’ll host some fun events,
such as an Open House. You’ll be able to learn more
about the new CRM system, try out some of its
great features, and provide your feedback. Look for
other communications tools, such as an on-line
project timeline.
I’d like to stress that everyone plays a key role in
the success of this project. Whether you are on a
CORE team or not, your feedback is important.
If you have any questions, or want any more
information, feel free to talk to your manager or
any members of the CORE team listed on page two.
Volume 1, Issue 1
April 22, 2013
Welcome!
I N S I D E :
Update on CORE project
The design of the CRM system is
complete and construction is underway.
The first parts of the system, which
pertain to Education, should be
delivered at the end of April and will
then be tested.
Staff are also busy copying and
correcting member data in our existing
CRM system (MMSI), a task that will
continue until the end of the year.
 Welcome!
 Update on CORE project
 Official Launch of NAV
 Testimonials from staff
 Contact Us
UPDATE
Due to the complexity of the
project, and the number of
partners involved, we now expect
the new CRM system will be
introduced to staff in early to mid
2014 and to members later in 2014.
We’ll continually provide you with
the latest information as it
becomes available.
Published bi-weekly by the
REBGV Communications
Department. Send an e-mail to
Val at vrosenthal@rebgv.org or
drop by with your comments.
Greater Vancouver
CORE Partners
 BC Real Estate Association
 Calgary Real Estate Board
 Fraser Valley Real Estate Board
 Okanagan Mainline Real Estate
Board
 Real Estate Board of Greater
Vancouver
 Vancouver Island Real Estate
Board
 Victoria Real Estate Board
Mike Pedersen
Chief Information Officer
CORE project sponsor

2. UPDATEPage 2
We implemented the new NAV Financial System
on April 5. Not only did the Go Live team launch
the system on time, they did so without a single
glitch – a major achievement in the world of IT.
Accounting staff are already benefiting from
many of the system’s new features and will be
learning more about how it can help them
improve their services to staff and members.
Accounting
Amneh Ammoura
Wendy Dool
Business Practices
Arnelle Starnaman
Professional
Services
Barb Vandeneykel
Communications
Craig Munn
NAV financial system successfully implemented
“It makes my staff more
efficient which makes
Mary better.”
Mary Galaugher
“Provides real time
information for things
like bank balances and
vendor payments.”
Amneh Ammoura
“I love NAV because it’s
easy to use, saves time
(all the information is on
the screen), and there is
less room for errors. Plus
you can do recurring bills
which saves me time from
having to manually enter
them each month.”
Trish Kinnear
“I love the colour and the
drill-down menu is
amazing! It’s much easier
to navigate to find
information like invoice
payments and GL
accounts. The cheques
look better (the font is
bolder) and staff have
remarked that they like
this improvement.”
Linda Webb
Here’s what accounting
staff has to say about the
new financial system…
Accounting staff
celebrating!
For the first time, staff
can send invoices to
Commercial Edge
customers electronically.
Happy Accounting Staff!
Education
Francesca Buono
Reen Burley
Joanna Dale
Executive Office
Tina Creed
IT Help Desk
Kate Gradnitzer
Contact us! CORE team members*
Member Services
Jennie deFoy
Dianna Christopoulos
Tim Yee
David Stewart-Candy
Tomoko Sato
Divisions
Anastasia Marchand
IT
John Lai
Gordon Lau
Go Live team celebrates launch!
(Left to right): Amneh Ammoura, Rhett Williams (Altus),
Linda Webb, Trish Kinnear, and Chelan Sawka (Project Manager)
*These staff members were involved in the design of the CRM
and NAV systems and will participate in the user acceptance testing.