Heather Dillander is a psychology major at Transylvania University expected to graduate in May 2016 with a minor in sociology. She has worked in several roles providing care, guidance, and support to children and students including as a resident advisor, youth group intern, and in various child care positions. Her experience demonstrates skills in counseling, conflict mediation, administrative duties, and serving as a role model. She is also involved in her sorority and various community organizations through volunteer work.

1. Heather Dillander
(Cell) 502-439-6543 / hcdillander16@transy.edu
EDUCATION
Bachelor of Arts Psychology Expected May 2016
Transylvania University, Lexington KY
● Minor in Sociology
WORK HISTORY
Resident Advisor,Transylvania University, Lexington KY June 2014 - Present
● Ensure safety for a community of 34 upperclass residents, as well as the residential side of campus by
undergoing constant training to handle crisis situations and to enforce polices
● Mediate conflicts between students by bringing the individuals in and discussing the conflicts at hand, then
facilitating a discussion and intervening when necessary
● Act as a counselor to students who need someone to talk to; encourage students to talk with me about problems
they are having related to school, and life in general; provide a strong support system
● Participate in an administrative role by completing paperwork and documentations of policy violations by a
specific and tight deadline
● Always demonstrate professionalism and composure in tough situations, including handling angry students
being confronted by policy violations
● Undergo intensive training on how to handle confrontations in numerous different common scenarios
● Confined to strict confidentiality by keeping things that we are told, or that we witness, private unless there is a
concern for the personal safety of the individual(s) involved
● Serve the Lexington community through a yearly partnership with Big Brothers/Big Sisters through an event
called Crimson Christmas where we help give Christmas to a child who otherwise go without
● Undergo yearly First Aid, Green Dot (interpersonal violence prevention), suicide prevention, and Title IX
mandatory reporting training
Youth Group Intern,Calvary Baptist Church, Lexington KY August 2014 - December 2014
● Plan weekly youth group discussions and bible studies by coming up with questions, activities, skits, videos to
watch,etc. that fit into our larger monthly and/or weekly theme
● Led youth group discussions twice weekly by putting the plans made into action through various activities
● Encouraged the youth to share feelings and emotions with me in a safe and confidential environment by
offering support and care to each of them
● Served as a role model for the youth by displaying professionalism, strong character,and living by the same
advice given to them
Various Child Care Positions, Growing Together PreschoolInc., Puzzles Academy,and Honey Bees Childcare II,
Lexington KY/Louisville KY July 2010 - January 2016
● Taught approximately 14 preschool children letters, numbers, colors, and sight words daily
● Kept the children on a routine by following a daily schedule as closely as possible
● Plan lessons with the head teachers in the room by looking at the needs of the children as a whole, and
individually to know what exactly needs to be focused on
CAMPUS INVOLVEMENT
Class CaucusChair; Junior/SeniorClass Delegate; Recruitment ERC; member,
Alpha Omicron Pi Sorority, September 2012 - Present
● Work with numerous organizations in the community to complete community service work monthly including
at Habitat for Humanity, Humane Society, God’s Pantry, and Big Brothers/Big Sisters

2. ● Actively help plan events and raise money for the Arthritis Foundation, and Crohn's and Colitis
● Represent my class year by bringing concerns to people in higher positions, and act as the voice for the class
● Plan multiple monthly events to help build community, and bonding of my classmates