Overcome ‘no decision’
And differentiate in
competitive markets
ENGAGE
YOU
THEM
No
Decision
WHY YOU?
24%
60%
16%
ENGAGE
YOU
THEM
No
Decision
WHY YOU?
24%
60%
16%
WHY CHANGE?
MISSING!!
PROBLEM FINDER
StatusQuo
Threatened
Identify
NewNeeds
Define
Solution
Identify
ViableVendors
Review
Approaches
Make
Decision
65
“Why Change?” “Why You”
PROBLEM SOLVER
35% %
BUYING VISION BAKE-OFF
-3 -1 +1 +2 +3-2
• Make the status quo unsafe
• Define new set of needs
• Align w/ your Strengths
• Confirm you have problems
• How we solve them better
• Proposed value you will receive
 
+
	
  
+
	
  
+
	
  
=
	
  
=
	
  
=	
  
- 	
  
-
	
  
-	
  
-
	
  
/
	
  
/
	
  
/
	
  
Problems
 
+
	
  
+
	
  
+
	
  
=
	
  
=
	
  
=	
  
- 	
  
-
	
  
-	
  
-
	
  
/
	
  
/
	
  
/
	
  
Problems
	
  
Problem Solver
?
 
+
	
  
+
	
  
+
	
  
=
	
  
=
	
  
=	
  
- 	
  
-
	
  
-	
  
-
	
  
/
	
  
/
	
  
/
	
  
Problems
	
  
Problem Finder
?
	
  
Problem Solver
New Brain
Designed for Analysis
Old Brain
Designed for Survival
Decision-Making Engine
Messaging for a Decision
Make their Current Situation Unsafe
Don’t Call the Baby Ugly
Make Them Feel Smarter – Not Stupid
Ability to Process
“Meaning-
Maker”
• Don’t play 20 questions
• You got 30 seconds to
tell me something I don’t
already know
• You see more people who
look like me than I do
• So act like it!
Your conversations need:
1) Concrete concepts force consideration
Context	
  Creates	
  Urgency	
  
Which would you choose?
A guaranteed gain of £75,000
An 80% chance of gaining £100,000
with a 20% chance of getting nothing
Which would you choose?
A certain loss of £75,000
An 80% chance of losing £100,000 with
a 20% chance of not losing anything
Fundamental Attribution Error
Tendency to overestimate the effect
of disposition and underestimate
the effect of situation on
how a person behaves
Social Psychologists have known this…
The	
  pains	
  I’m	
  living	
  with…	
  
Are bigger than the pain of change…
Your conversations need:
1) Concrete concepts force consideration
2) Context for loss creates urgency
Find your Contrast
Contrast=Value	
  	
  
Literally show contrast
New WayStatus Quo
From To 23	
  
Your conversations need:
1) Concrete concepts force consideration
2) Context for loss creates urgency
3) Contrast for gain creates value
Concrete Context Contrast
Your Distinct Point of View
SAFE? UN-SAFE! NEW SAFE
Concrete Context Contrast
Your Distinct Point of View
SAFE? UN-SAFE! NEW SAFE
145 115
Deals
Closed
90 10
Previously
Stalled
Days
X
ROI
ADP
The	
  Hero	
  Model	
  The Hero Model:
based on The Hero with A Thousand Faces
by Joseph Campbell
•  The world is normal
•  Something changes
•  Hero struggles
•  Enter: the mentor
•  Hero accepts the quest	
  
10%
65%
Concrete– Action
Context – Urgent
Contrast – Value
Why Visual Stories
70%
20%
100%
Hot
Spike
Hot
AVOID	
  	
  
THE	
  HAMMOCK	
  
Which visual story works best?
1 2 3
Visual Types
POWERPOINT
WHITEBOARDING
vs.
87%
13% 88%
Conversation
12%
Presentation
Opportunity to be Different
POWERPOINT
WHITEBOARDING
vs.
87%
13%
69% ad hoc
31% pre-built
4%
On -purpose
StatusQuo
Threatened
Identify
NewNeeds
Define
Solution
Identify
ViableVendors
Review
Approaches
Make
Decision
-3 -1 +1 +2 +3-2
Targeted Whiteboards
“Why Change?”
Point	
  of	
  View	
  Whiteboard	
  
Loosen	
  the	
  status	
  quo	
  	
  
	
  
Solu>on	
  Whiteboard	
  
Separate	
  yourself	
  from	
  compeDtors	
  
	
  
“Why You”
Delivery Coaching
Video Demo
Sales Guide
Delivery Training
Prepare See
Practice
Deliver
Understand
Believe
Comfortable Confident
50%
29%
15%
higher lead
conversion rate
shorter time-
to-productivity
shorter average
sales cycles
50%
29%
15%
higher lead
conversion rate
shorter time-
to-productivity
shorter average
sales cycles
50%
29%
15%
higher lead
conversion rate
shorter time-
to-productivity
shorter average
sales cycles
50%
29%
15%
higher lead
conversion rate
shorter time-
to-productivity
shorter
sales cycles
Validating the Opportunity
Malcolm	
  Gladwell	
  
Scien>st	
  for	
  Tipping	
  Point	
  
Morton	
  M.	
  Grodzins	
  
What	
  was	
  the	
  difference?	
  
Gladwell messaged it great!
WHO ARE YOU GOING TO BE?
STATUSQUO
THREATENED
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
-3 -1 +1 +2 +3-2
NEED IT!
TERMSAND
CONDITIONS
Creating Value by loosening the status
quo and separating you from competitors
Capturing Value by getting paid for the
value create and avoiding discounting
DIFFERENTIATION
CUSTOMER CONVERSATION CONTINUUM
IDENTIFY
NEWNEEDS
MAXIMIZATION
STATUSQUO
THREATENED
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
-3 -1 +1 +2 +3-2
NEED IT!
TERMSAND
CONDITIONS
Creating Value by loosening the status
quo and separating you from competitors
DIFFERENTIATION
CUSTOMER CONVERSATION CONTINUUM
IDENTIFY
NEWNEEDS
MAXIMIZATION
Capturing Value by getting paid for the
value create and avoiding discounting
STATUSQUO
THREATENED
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
-3 -1 +1 +2 +3-2
NEED IT!
TERMSAND
CONDITIONS
Creating Value by loosening the status
quo and separating you from competitors
DIFFERENTIATION
CUSTOMER CONVERSATION CONTINUUM
IDENTIFY
NEWNEEDS
MAXIMIZATION
Capturing Value by getting paid for the
value create and avoiding discounting

Conversations that win executive insights slide deck