We all learned how to launch an agile transformation: make sure that everyone knows that the iceberg is melting, start with small pilot teams, automate everything, build success stories, grow bigger, foster the culture change. Straight and easy. Apply those patterns to a large and complex enterprise and you realize how difficult it can be. How can we encourage team autonomy without ending in anarchy? How can we sustainably implement agile practices in a hierarchical structure? How can we change existing processes to enable the agile mindset? In this talk I would like to share the experience we made during the last 4 years of our DevOps journey with a special focus on self-organization, job architecture and performance management.

2. Controlled Anarchy
a Large Complex Organization goes DevOps

3. Hi, I’m Martin!
@martin_thalmann
C O N T R O L L E D A N A R C H Y | @martin_thalmann

4. Swisscom
| C O N T R O L L E D A N A R C H Y@martin_thalmann
– leading IT & Telco Provider
in Switzerland
– a large complex
organization

5. | C O N T R O L L E D A N A R C H Y@martin_thalmann
Silo organizations lead
to conflicting targets

6. TRANSFORMATION
JOB ARCHITECTURE
SELF-ORGANISATION
PERFORMANCE MANAGEMENT
C O N T R O L L E D A N A R C H Y | @martin_thalmann

7. T R A N S F O R M AT I O N | @martin_thalmann
Project Management is the
wrong way in a VUCA* world
*volatility, uncertainty, complexity, ambiguity

8. | T R A N S F O R M AT I O N@martin_thalmann
Start your DevOps
Transformation with a
Minimum Viable Product

9. T R A N S F O R M AT I O N | @martin_thalmann
Community of Practice –
networks are stronger
than hierarchies

10. | T R A N S F O R M AT I O N@martin_thalmann
Change the paradigm,
not just the label

11. T R A N S F O R M AT I O N | @martin_thalmann
Dev + Ops
Truly share responsiblities

12. | T R A N S F O R M AT I O N@martin_thalmann
Controlled Anarchy -
autonomy and
alignment are
crucial

13. T R A N S F O R M AT I O N | @martin_thalmann
From Operational Agility
to Strategic Agility

14. Foster T-Shaping
to support team
responsibilities
| J O B A R C H I T E C T U R E@martin_thalmann

15. Existing Job Architecture leads to
frustration due to unfair grading
J O B A R C H I T E C T U R E | @martin_thalmann

16. J O B A R C H I T E C T U R E | @martin_thalmann| J O B A R C H I T E C T U R E@martin_thalmann

17. J O B A R C H I T E C T U R E | @martin_thalmann
Job Architecture shows positive results –
and further room for growth

18. We trained our
employees to work
in a waterfall world
| S E L F - O R G A N I Z AT I O N@martin_thalmann

19. S E L F - O R G A N I Z AT I O N | @martin_thalmann

20. | S E L F - O R G A N I Z AT I O N@martin_thalmann
Teams start to take
responsibilites –
the more supported
the clearer

21. P E R F O R M A N C E
M A N A G E M E N T
@martin_thalmann
Is your boss really the
best person to evaluate
your performance?

22. P E R F O R M A N C E
M A N A G E M E N T
@martin_thalmann
Development,
Performance &
Feedback are most
valuable when
discussed in the
team

23. P E R F O R M A N C E M A N A G E M E N T | @martin_thalmann

24. P E R F O R M A N C E M A N A G E M E N T | @martin_thalmann

25. P E R F O R M A N C E M A N A G E M E N T | @martin_thalmann

26. P E R F O R M A N C E M A N A G E M E N T | @martin_thalmann

27. P E R F O R M A N C E M A N A G E M E N T | @martin_thalmann

28. P E R F O R M A N C E
M A N A G E M E N T
@martin_thalmann
Bring it to the team
feels natural when
feedback culture is
established

29. K E Y TA K E AWAY | @martin_thalmann
Manage your Transformation like
an agile product
New Job Architecture helps
teams to share responsibilities
Foster self-organization
Bring everything possible to the
team

30. THANK YOU!
Hope to see you at
Visualization by www.noemikruesi.ch
@martin_thalmann Martin Thalmann