Consumer complaints committee m.alajoe
•Download as PPT, PDF•
0 likes•410 views
This document summarizes consumer complaint statistics and trends from 2004 to 2013 in Estonia. It shows the number of complaints filed each year fluctuated between 111 to 310, with 296 complaints filed in 2013. The percentage of decisions made in favor of consumers ranged from 53% to 68% over the years. While the consumer complaints committee provides an efficient, fast and inexpensive mediation process, some challenges remain such as traders and consumers not attending sittings, legally complex contracts, traders not respecting decisions, and consumers bringing minor cases to the committee.
Report
Share
Report
Share
Recommended
Survey result
The survey results show that:
- 53% of respondents were from Karachi and most (55%) were between the ages of 26-35.
- Purchasing a used vehicle (47%) was more common than a new vehicle, with buying in cash (48%) being more common than leasing.
- 72% of respondents had their current vehicle between 1-7 years.
- Honda was the most preferred (44%) next purchase brand over Toyota (32%) and Suzuki (3%).
- Resale value, safety and performance were the main values considered when purchasing a vehicle.
Visio mcr drawing cpotb 130506
This document provides a flowchart layout of a pharmaceutical production facility. Various production stages are shown including washing, grinding, extraction, mixing, granulation, stripping, filling capsules and tablets, packaging, labeling, quality control testing and storage areas. The layout spans 65 meters by 65 meters and includes production areas, offices, and storage facilities.
Hope
This document presents a series of statements people often say followed by the response God provides from scripture. It aims to show that no matter the circumstance or struggle, God promises to provide strength, comfort, forgiveness and direction. Key messages are that God tells us he will strengthen and help the weary, loves us unconditionally, and his son Jesus Christ is the path to knowing God's plans. The overall encouragement is to turn to the Bible to find God's answers and share this message to spread hope.
2013 04 15 hogans assessment results luca cococcia strengh and competencies f...
psychometric assessments concerning
adjustment
ambition
sociability
interpersonal sensitivity
prudence
inquisitive
learning approach
Storyboard
Kwame has created a Facebook page to contact Sofia and fulfill his fantasies of murdering her. He begins stalking and watching Sofia without her knowledge, as she believes the person she is talking to online is normal. Kwame now has enough information about Sofia and grows bored, continuing to stalk her and coming increasingly close without her realizing she is in danger.
Presentación 2
El documento lista 12 de los rascacielos más altos del mundo, incluyendo su nombre, ciudad, país, ilustrador, estado de construcción y altura. Los rascacielos varían en altura de 363 a 448,7 metros y se localizan en ciudades como Nueva York, Chicago, Hong Kong, Guangzhou, Shenzhen, Moscú, Abu Dhabi y Dubai.
Recommended
Survey result
The survey results show that:
- 53% of respondents were from Karachi and most (55%) were between the ages of 26-35.
- Purchasing a used vehicle (47%) was more common than a new vehicle, with buying in cash (48%) being more common than leasing.
- 72% of respondents had their current vehicle between 1-7 years.
- Honda was the most preferred (44%) next purchase brand over Toyota (32%) and Suzuki (3%).
- Resale value, safety and performance were the main values considered when purchasing a vehicle.
Visio mcr drawing cpotb 130506
This document provides a flowchart layout of a pharmaceutical production facility. Various production stages are shown including washing, grinding, extraction, mixing, granulation, stripping, filling capsules and tablets, packaging, labeling, quality control testing and storage areas. The layout spans 65 meters by 65 meters and includes production areas, offices, and storage facilities.
Hope
This document presents a series of statements people often say followed by the response God provides from scripture. It aims to show that no matter the circumstance or struggle, God promises to provide strength, comfort, forgiveness and direction. Key messages are that God tells us he will strengthen and help the weary, loves us unconditionally, and his son Jesus Christ is the path to knowing God's plans. The overall encouragement is to turn to the Bible to find God's answers and share this message to spread hope.
2013 04 15 hogans assessment results luca cococcia strengh and competencies f...
psychometric assessments concerning
adjustment
ambition
sociability
interpersonal sensitivity
prudence
inquisitive
learning approach
Storyboard
Kwame has created a Facebook page to contact Sofia and fulfill his fantasies of murdering her. He begins stalking and watching Sofia without her knowledge, as she believes the person she is talking to online is normal. Kwame now has enough information about Sofia and grows bored, continuing to stalk her and coming increasingly close without her realizing she is in danger.
Presentación 2
El documento lista 12 de los rascacielos más altos del mundo, incluyendo su nombre, ciudad, país, ilustrador, estado de construcción y altura. Los rascacielos varían en altura de 363 a 448,7 metros y se localizan en ciudades como Nueva York, Chicago, Hong Kong, Guangzhou, Shenzhen, Moscú, Abu Dhabi y Dubai.
Pv Park Components Supply And Financment
ERAsolar offers to supply and finance solar panels, inverters, and mounting systems for developing greenhouses or solar photovoltaic fields. They propose financing up to 85% of material costs at an interest rate of 4/5% over 8-10 years for orders over $4 million. The financing can only be used to purchase qualifying materials from China and is contingent on providing documentation like project approvals and financial statements. If eligible, a Chinese bank will issue the loan using the PV system as collateral.
Trp no 21 final jun 15
The document outlines a presentation made to the Board of Directors of Tainan Research Park (TRP) about addressing issues related to high employee turnover. It discusses TRP's success in attracting talented engineers from top universities. However, it notes very high turnover, a lack of qualified managers, and low morale due to a stressful work environment. Proposed solutions include a career development program, management training, and a quality work-life balance program focused on childcare, flexible work arrangements, stress management, and social activities. The presentation concludes by emphasizing TRP's goal of achieving success by investing in its people.
Executive Summary Mid-Day Meals July 2012
This report summarizes an evaluation of Mid-Day Meal programs in Nayagarh district of Orissa and Medak district of Andhra Pradesh, India. The programs provide meals to 14,000 children across 120 schools. The evaluation found that the meal programs increased school enrollment and reduced absenteeism by providing nutritious meals and encouraging socialization among students. Some inconsistencies in food quality were reported. Overall the meal programs were seen as beneficial for children's development, but recommendations included improving quality control and providing plates and kitchen resources.
Appreciative inquiry and the art of interviewing
Most things that we do, professionally and personally, require us to obtain information and cooperation from the people around us. One of the keys to getting the information or cooperation is the ability to ask the right questions and to analyze the current situation in light of where you want to be. This interactive workshop will discuss principles of appreciative inquiry and provide a safe place to practice these skills.
Note: I plan to turn this into a 4-hour workshop.
theQuiz(5); - The Toughest, Geekiest Quiz in Manchester
The document describes a quiz event with the following key details:
- Teams of 4-5 people should write their name on sheets for the cryptic crossword round.
- Front-end developer and software engineer job opportunities are mentioned with application deadlines in June, July, and August.
- The quiz contains rounds on topics like algorithms, binary, and responsive web design with questions answered using the hashtag #thequizmcr.
Ec module 4
The document provides an overview of traditional and electronic payment systems. It discusses the evolution of money from barter to cash and various traditional methods like cash, checks, credit cards, and electronic fund transfers. It then covers requirements, types of e-commerce transactions, and issues with adapting traditional payment methods to the online context. The rest of the document summarizes various electronic payment systems like e-cash, smart cards, checks, and credit cards; outlining how they work, security measures, pros/cons and examples like DigiCash, Mondex, and CyberCash.
Evaluation question 7 DK
The student felt they made more progress with their main task magazine compared to their preliminary task magazine. For the preliminary task, the student did not have a clear plan and felt unsure of what to do. However, for the main task the student planned everything out in advance and felt more comfortable with the process. Specifically, the student took more time to plan the front cover and contents page for the main task, which helped them produce a higher quality result.
ADR Motors Pvt. Ltd.
This document presents a plan for ADR Motors Pvt. Ltd., an Indian car manufacturing company, to set up an alternate power generation unit due to recent grid collapses affecting several of their northern India plants. It compares the feasibility of setting up a 110 MW wind farm in Jaisalmer, Rajasthan or a hydel power plant. Cost estimates are provided for the wind farm project totaling Rs. 554 crores. A hydel plant is estimated to cost Rs. 822.5 crores but has longer life expectancy and lower operational costs.
Old photos for 20th sept 3
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Room key
This document discusses a hotel search and booking platform that allows customers to find and book rooms directly through major hotel chains like Hilton, Hyatt, and Marriott. It provides an easy way for users to search by location and dates, filter results by price and ratings, and view available rooms and prices in a table. The platform aims to increase booking volumes and occupancy rates for these hotel groups by offering a simple booking tool that redirects users to the individual hotel websites to complete reservations.
Agile & Test Driven Development: The Ampersand Commerce Approach
A presentation to University of Manchester Computer Science graduates about how Ampersand Commerce approaches Agile and Test Driven Development. Also, information about our graduate programme for software engineers
My ideal home
The document describes a bedroom that the author shares with their younger sister. It contains a bunk bed, wardrobe, chest of drawers, and three shelves. The home has two bathrooms, three bedrooms, a kitchen, living room, and office.
My ideal home
The document describes a bedroom that contains a bunk bed, wardrobe, chest of drawers and three shelves where the author sleeps with their younger sister. It also briefly mentions there are two bathrooms, three bedrooms, a kitchen, living room and office in the author's home.
Energy management final ppt
This document discusses energy management and provides tips for improving energy efficiency. It notes that the biggest energy wasters are fuel used for operations and HVAC systems, and electricity usage. Reasons to focus on energy efficiency include legal requirements, costs savings, and environmental impacts. The document recommends auditing current energy usage, focusing on easy fixes like policies and upgrades. Larger projects should be researched for costs and benefits. Tracking achievements can help motivate staff and stakeholders to continually improve energy management.
Quality Audit :By Aftab Malik & Ejaz Bhatti
The document summarizes the results of a quality audit of the purchasing process of a public department. The audit found shortfalls in key quality areas like documentation, speed, and vendor management. Interviews with stakeholders revealed issues like a non-conducive environment for suppliers and delays. Performance statistics showed high rejection rates, delays, and low customer satisfaction. The audit identifies problems like dependence on outdated processes, lack of training, and non-strategic vendor relationships. It recommends improvements like selecting qualified vendors, simplifying processes through IT, increasing training, focusing on quality over price, and implementing a vendor relationship model based on partnership and trust.
Project presentation
1) The presentation analyzes the business performance and opportunities for the doorstep gadget repair company Cellexa.
2) Cellexa currently operates in Delhi, Noida, Gurgaon, Faridabad and Ghaziabad, offering on-site and pick-up/drop-off repair services for appliances, electronics, and IT products.
3) An analysis of Cellexa's business performance from May to July found growth in service requests, revenues and conversions. Laptop and printer categories performed best while air conditioner repairs were challenging.
Procure-to-Pay Process Framework
The document discusses the procure-to-pay (P2P) process and opportunities for improvement. It notes that the P2P process starts with identifying a need and ends with a supplier being paid, but that the upstream and downstream parts are often managed separately. This leads to inefficiencies. The document outlines typical challenges across the P2P process and recommends leading practices to address them, such as standardized online requests and centralized invoice processing. It also presents a three-stage maturity model for P2P processes and describes how the consulting firm ScottMadden can help organizations improve P2P.
Invoice interchange – invoice trading for sm es
This document provides an overview of invoice trading and how the platform InvoiceInterchange works. It begins with introductions and an agenda. It then defines invoice trading, compares it to invoice factoring, and outlines the benefits for businesses in terms of flexibility, transparency, and control. The document discusses how invoice trading works, addresses common myths, and provides a case study example. It concludes by introducing InvoiceInterchange and inviting attendees to ask questions.
More Related Content
Viewers also liked
Pv Park Components Supply And Financment
ERAsolar offers to supply and finance solar panels, inverters, and mounting systems for developing greenhouses or solar photovoltaic fields. They propose financing up to 85% of material costs at an interest rate of 4/5% over 8-10 years for orders over $4 million. The financing can only be used to purchase qualifying materials from China and is contingent on providing documentation like project approvals and financial statements. If eligible, a Chinese bank will issue the loan using the PV system as collateral.
Trp no 21 final jun 15
The document outlines a presentation made to the Board of Directors of Tainan Research Park (TRP) about addressing issues related to high employee turnover. It discusses TRP's success in attracting talented engineers from top universities. However, it notes very high turnover, a lack of qualified managers, and low morale due to a stressful work environment. Proposed solutions include a career development program, management training, and a quality work-life balance program focused on childcare, flexible work arrangements, stress management, and social activities. The presentation concludes by emphasizing TRP's goal of achieving success by investing in its people.
Executive Summary Mid-Day Meals July 2012
This report summarizes an evaluation of Mid-Day Meal programs in Nayagarh district of Orissa and Medak district of Andhra Pradesh, India. The programs provide meals to 14,000 children across 120 schools. The evaluation found that the meal programs increased school enrollment and reduced absenteeism by providing nutritious meals and encouraging socialization among students. Some inconsistencies in food quality were reported. Overall the meal programs were seen as beneficial for children's development, but recommendations included improving quality control and providing plates and kitchen resources.
Appreciative inquiry and the art of interviewing
Most things that we do, professionally and personally, require us to obtain information and cooperation from the people around us. One of the keys to getting the information or cooperation is the ability to ask the right questions and to analyze the current situation in light of where you want to be. This interactive workshop will discuss principles of appreciative inquiry and provide a safe place to practice these skills.
Note: I plan to turn this into a 4-hour workshop.
theQuiz(5); - The Toughest, Geekiest Quiz in Manchester
The document describes a quiz event with the following key details:
- Teams of 4-5 people should write their name on sheets for the cryptic crossword round.
- Front-end developer and software engineer job opportunities are mentioned with application deadlines in June, July, and August.
- The quiz contains rounds on topics like algorithms, binary, and responsive web design with questions answered using the hashtag #thequizmcr.
Ec module 4
The document provides an overview of traditional and electronic payment systems. It discusses the evolution of money from barter to cash and various traditional methods like cash, checks, credit cards, and electronic fund transfers. It then covers requirements, types of e-commerce transactions, and issues with adapting traditional payment methods to the online context. The rest of the document summarizes various electronic payment systems like e-cash, smart cards, checks, and credit cards; outlining how they work, security measures, pros/cons and examples like DigiCash, Mondex, and CyberCash.
Evaluation question 7 DK
The student felt they made more progress with their main task magazine compared to their preliminary task magazine. For the preliminary task, the student did not have a clear plan and felt unsure of what to do. However, for the main task the student planned everything out in advance and felt more comfortable with the process. Specifically, the student took more time to plan the front cover and contents page for the main task, which helped them produce a higher quality result.
ADR Motors Pvt. Ltd.
This document presents a plan for ADR Motors Pvt. Ltd., an Indian car manufacturing company, to set up an alternate power generation unit due to recent grid collapses affecting several of their northern India plants. It compares the feasibility of setting up a 110 MW wind farm in Jaisalmer, Rajasthan or a hydel power plant. Cost estimates are provided for the wind farm project totaling Rs. 554 crores. A hydel plant is estimated to cost Rs. 822.5 crores but has longer life expectancy and lower operational costs.
Old photos for 20th sept 3
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Room key
This document discusses a hotel search and booking platform that allows customers to find and book rooms directly through major hotel chains like Hilton, Hyatt, and Marriott. It provides an easy way for users to search by location and dates, filter results by price and ratings, and view available rooms and prices in a table. The platform aims to increase booking volumes and occupancy rates for these hotel groups by offering a simple booking tool that redirects users to the individual hotel websites to complete reservations.
Agile & Test Driven Development: The Ampersand Commerce Approach
A presentation to University of Manchester Computer Science graduates about how Ampersand Commerce approaches Agile and Test Driven Development. Also, information about our graduate programme for software engineers
My ideal home
The document describes a bedroom that the author shares with their younger sister. It contains a bunk bed, wardrobe, chest of drawers, and three shelves. The home has two bathrooms, three bedrooms, a kitchen, living room, and office.
My ideal home
The document describes a bedroom that contains a bunk bed, wardrobe, chest of drawers and three shelves where the author sleeps with their younger sister. It also briefly mentions there are two bathrooms, three bedrooms, a kitchen, living room and office in the author's home.
Viewers also liked (17)
theQuiz(5); - The Toughest, Geekiest Quiz in Manchester
theQuiz(5); - The Toughest, Geekiest Quiz in Manchester
Agile & Test Driven Development: The Ampersand Commerce Approach
Agile & Test Driven Development: The Ampersand Commerce Approach
Сергей Попович. PR-охота! Продвижение компаний и региона на международных выс...
Сергей Попович. PR-охота! Продвижение компаний и региона на международных выс...
Similar to Consumer complaints committee m.alajoe
Energy management final ppt
This document discusses energy management and provides tips for improving energy efficiency. It notes that the biggest energy wasters are fuel used for operations and HVAC systems, and electricity usage. Reasons to focus on energy efficiency include legal requirements, costs savings, and environmental impacts. The document recommends auditing current energy usage, focusing on easy fixes like policies and upgrades. Larger projects should be researched for costs and benefits. Tracking achievements can help motivate staff and stakeholders to continually improve energy management.
Quality Audit :By Aftab Malik & Ejaz Bhatti
The document summarizes the results of a quality audit of the purchasing process of a public department. The audit found shortfalls in key quality areas like documentation, speed, and vendor management. Interviews with stakeholders revealed issues like a non-conducive environment for suppliers and delays. Performance statistics showed high rejection rates, delays, and low customer satisfaction. The audit identifies problems like dependence on outdated processes, lack of training, and non-strategic vendor relationships. It recommends improvements like selecting qualified vendors, simplifying processes through IT, increasing training, focusing on quality over price, and implementing a vendor relationship model based on partnership and trust.
Project presentation
1) The presentation analyzes the business performance and opportunities for the doorstep gadget repair company Cellexa.
2) Cellexa currently operates in Delhi, Noida, Gurgaon, Faridabad and Ghaziabad, offering on-site and pick-up/drop-off repair services for appliances, electronics, and IT products.
3) An analysis of Cellexa's business performance from May to July found growth in service requests, revenues and conversions. Laptop and printer categories performed best while air conditioner repairs were challenging.
Procure-to-Pay Process Framework
The document discusses the procure-to-pay (P2P) process and opportunities for improvement. It notes that the P2P process starts with identifying a need and ends with a supplier being paid, but that the upstream and downstream parts are often managed separately. This leads to inefficiencies. The document outlines typical challenges across the P2P process and recommends leading practices to address them, such as standardized online requests and centralized invoice processing. It also presents a three-stage maturity model for P2P processes and describes how the consulting firm ScottMadden can help organizations improve P2P.
Invoice interchange – invoice trading for sm es
This document provides an overview of invoice trading and how the platform InvoiceInterchange works. It begins with introductions and an agenda. It then defines invoice trading, compares it to invoice factoring, and outlines the benefits for businesses in terms of flexibility, transparency, and control. The document discusses how invoice trading works, addresses common myths, and provides a case study example. It concludes by introducing InvoiceInterchange and inviting attendees to ask questions.
Managing Consumer Relationships Effectively -Presented by : Peter Gillson
The document discusses managing consumer relationships and building lasting engagement through experiences. It emphasizes moving from transaction-based approaches to prioritizing relationships and experiences. Effective relationship building requires listening to customers, empowering customer service staff to solve problems, and seeking fast resolutions to improve satisfaction levels. Tracking customer feedback and complaints through customer relationship management systems allows companies to identify issues, monitor trends, and improve processes. Moving from seeing complaints as a cost center to a profit center requires focusing on customer needs, wants and experiences.
ASEAN Business Outlook Survey 2014
This document summarizes the results of the 2014 ASEAN Business Outlook Survey conducted in cooperation with the U.S. Chamber of Commerce and AmCham Singapore. The survey polled over 500 companies across 11 countries and territories in ASEAN regarding business conditions, opportunities, challenges and outlook. Key findings include that a majority of companies see ASEAN markets as more important and expect profits to increase in 2014. Top opportunities for business expansion were seen in Indonesia, Vietnam and Thailand, while monetary and resource constraints were the biggest barriers to business. Regional integration was viewed as important with hopes that the ASEAN Economic Community will enable seamless operations across ASEAN.
Water Market Deregulation
The water market in the UK is changing with the introduction of competition and customer choice. Water Plus is a new joint venture created to focus specifically on business-to-business water services and billing. As the water market opens up, companies need to ensure they are ready by validating their data, understanding their portfolio and contracts, and determining their service needs in order to choose a water retailer when the market launches. Success will mean a smooth transition to the open market with innovative services and choice of retailers, providing better value and service over time.
POE
This document discusses improving corporate governance of publicly owned enterprises (POEs) in Kosovo in line with OECD practices. The key points are:
1) The aim is to establish solid corporate governance, a performance-based framework, and proper financial and operational reporting of POEs according to EU and OECD standards.
2) Currently POEs in Kosovo lack oversight systems and procedures, and their reporting does not allow the shareholder to properly exercise rights or assess medium-term impacts.
3) The goals are to improve central and local POE management according to OECD standards by strengthening governance, reporting, and considering a sector-based approach.
Similar to Consumer complaints committee m.alajoe (9)
Managing Consumer Relationships Effectively -Presented by : Peter Gillson
Managing Consumer Relationships Effectively -Presented by : Peter Gillson
More from consumerenergy
Summary ADR consolidation
The document summarizes the proceedings of the Third Baltic Countries Seminar on Alternative Dispute Resolution (ADR), which brought together representatives from European Consumer Centers in Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Poland and Sweden. The speakers presented on existing ADR schemes in their countries and highlighted procedures, requirements, fees and availability for cross-border disputes. Key issues discussed included obstacles faced in accessing ADR, improvements to accessibility, the role of European Consumer Centers, and how ADR mechanisms cooperate in practice on individual cases. Country-by-country presentations provided overviews of ADR bodies and processes in each represented nation.
PNEC presentation Kraków 09.10.2014
The Association of Municipalities Polish Network "Energie Cités" (PNEC) is a non-profit organization established in 1994 that supports Polish towns, cities, and districts in developing energy efficiency and renewable energy policies. As the official Supporter of the Covenant of Mayors since 2009, PNEC helps its members and other Polish municipalities meet Covenant commitments by providing expertise, assistance with developing Sustainable Energy Action Plans, and involvement in numerous European projects focused on climate protection and energy savings. PNEC has implemented over 50 national and international projects, organized hundreds of events, and published educational materials to advance its mission of promoting local energy policies and sustainable energy practices among Polish local governments.
ERO presentation
The Energy Regulatory Office (ERO) regulates Poland's energy sector and promotes competition in energy markets. The ERO was established in 1998 and is headed by the President of ERO. Key responsibilities of the ERO include regulating energy companies, promoting competition, balancing interests of companies and consumers, granting licenses, approving tariffs, and resolving disputes. The ERO aims to ensure sustainable development, competition, energy security and efficient use of energy resources.
Lessons learned presentation Lithuania
This document summarizes the key changes in Lithuania's electricity market since liberalization. It discusses how the market opened up to competition between electricity suppliers starting in 2010. Consumers now have a choice between fixed-price contracts and market-based variable prices. They receive separate invoices from their electricity supplier and the grid operator LESTO. The document addresses common consumer concerns, clarifying that suppliers are only responsible for electricity supply while LESTO remains responsible for grid infrastructure. Overall, liberalization has introduced competition that offers consumers more choice between suppliers and pricing options.
Open electricity market Estonia
The document discusses the state of electricity market liberalization in Estonia. It notes that in January 2014, 20% of customers did not have electricity contracts. It also discusses the growth in the number of electricity sellers, with 52 total offering over 110 different package options. However, the document states that price differences between packages have a minimal effect on customer bills, with less than a 2% change in contracts in 2013. It concludes that while Estonia's electricity market is developing, competition and customer interest in comparing offers remains low for now due to its regional nature but will improve with further interconnectors.
Consumers Italy presentation
This document discusses Italy's open electricity market and lessons that can be learned. It provides an overview of Italy's electricity market, including sources of production, typical costs per kWh, and the roles of the independent regulator and the protection market. While an open market aims to encourage investment and competition, reduce prices and improve transparency, consumers have remained less interested in switching due to unfair practices, limited economic benefits, and weak consumer protections. The document also describes bilateral alternative dispute resolution procedures that aim to rapidly resolve consumer claims against electricity providers.
David Korody nfacph hungary
This document discusses electricity prices and competition in the European energy sector. It notes that while liberalization of the energy market was expected to lead to lower prices through increased competition, household electricity prices have actually increased in the EU by an average of 4% and network costs have risen 18.5%. There are also significant differences between member states, with prices in the highest-cost countries being 2.5-4 times greater than the lowest-cost. The document examines factors influencing electricity prices for consumers in Hungary, including the roles of universal suppliers versus electricity traders and the importance of reading contracts and fees carefully.
Ecc Hungary introduction ADR bodies
The European Consumer Centre Network (ECC-Net) provides assistance to consumers experiencing issues with cross-border purchases in the European Union. There are 30 European Consumer Centres located across the EU and other participating countries. The ECC in Hungary has been hosted by the Hungarian Authority for Consumer Protection since 2011. It assists Hungarian consumers having problems with traders in other countries and consumers from other countries having issues with Hungarian traders. In 2012, the ECC-Net handled over 72,000 contacts, including over 32,000 complaints. The services provided include assisting with complaint resolution, providing information on consumer rights, and advising on alternative dispute resolution options.
Ecc ADR
The Consumer Complaints Committee (CCC) was established in Estonia in 2004 to provide an alternative dispute resolution (ADR) process for consumer complaints against businesses. The CCC is composed of representatives from both the business and consumer sides. It is competent to settle disputes valued over 300 kroons (around 19 EUR) arising from consumer contracts, except for disputes relating to health services, legal services, or real estate. To file a complaint, consumers submit documentation to the Consumer Protection Board for domestic cases or to ECC Estonia for cross-border cases. Hearings are held to allow both parties to present evidence, and decisions are made within 5 days of the hearing by majority vote, though they are non-binding
Presentation pagrindine lt 09.05.14
Lithuania experience and problems in the application of alternative dispute resolution in consumer relations
ADR mechanisms 3
This document discusses alternative dispute resolution (ADR) in Lithuania. It provides background on ADR, noting that it is an out-of-court mechanism using a neutral third party like an arbitrator or mediator to help consumers and businesses reach agreements. The document then outlines the history and development of ADR in Lithuania, including the first consumer protection law in 1994 and the establishment of various ADR bodies in 2007. It lists the six institutions that handle ADR in Lithuania and covers principles of ADR such as it being free of charge and conducted through written procedures.
ADR mechanisms 2
This document summarizes Lithuania's annual report on electricity markets submitted to the European Commission. It outlines measures to protect consumer rights and resolve disputes in the electricity sector. Key points include ensuring consumers have the right to choose suppliers and access reliable electricity at fair prices, as well as mechanisms for filing complaints. Suppliers must also provide transparent billing information and disclose data on energy sources and environmental impacts.
ADR mechanisms 1
PROBLEMS OF REGULATION OF THE ALTERNATIVE DISPUTE RESOLUTION MECHANISM IN CONSUMER DISPUTES IN LITHUANIA
Eni presentation conciliation process
Eni has a structure for relations with consumer associations that was established in 2005. It consists of six resources involved in national and international relations, workshops, training for joint conciliation, and a web area for consumer associations. Eni uses an online disputes conciliation process developed with Italy's 18 major consumer associations, allowing customers to be represented by an association during conciliation. The goal is finding solutions through impartial and flexible conciliators in a quick and inexpensive process. Between 2010-2012, Eni received over 2,300 applications and was able to reconcile over 50% of admitted disputes through this joint conciliation process.
Energy conciliation presentation
The document summarizes the Energy Conciliation Service, which was established in June 2012 to help resolve disputes between energy consumers and operators. It provides an overview of the service's website and online application process, as well as the virtual meeting room where conciliators can facilitate discussions between parties. Contact information is given for Loredana De Angelis, who is responsible for the Energy Conciliation Service.
Di gaetano presentation
The document discusses the role of Acquirente Unico (AU) in the Italian electricity market. AU was established to ensure adequate electricity supply and capacity for captive customers in the "enhanced protection" market, including households and small businesses. AU is responsible for procuring electricity through bilateral contracts and power exchanges to supply retailers serving this market. It also monitors retail market conditions and operates an alternative dispute resolution system. The role of AU has helped liberalize the market over time as the enhanced protection segment has decreased from 124.3 TWh to 78.1 TWh from 2007-2012 and more customers switch suppliers.
Aeeg presentation 2013
The document summarizes the role of the Italian Regulatory Authority for Electricity and Gas (AEEG) in promoting alternative dispute resolution (ADR) procedures. It provides an overview of AEEG, its mission to empower and protect consumers, and its support for ADR mechanisms. Specifically, AEEG supports "paritetiche" consumer organizations and the new Energy Conciliation Service to help resolve disputes between consumers and energy companies. It also provides information to consumers about ADR options on its website.
Programma kopenhagena danija
This document outlines the agenda for a two-day seminar hosted by the Danish Ecological Council about alternative dispute resolution in the energy sector for representatives from Baltic countries. The agenda includes presentations on challenges in the Baltic States' electricity sectors, consumer protection and out-of-court settlements in Denmark's energy system, the Danish complaint board for energy disputes, Denmark's energy agreement and regulatory authorities, policies regarding vulnerable electricity customers, and a discussion of topics like smart meters and solar power. The seminar aims to educate Baltic representatives on Denmark's model for resolving consumer energy issues without formal litigation.
Vulnerable consumers copenhagen june2013
The document discusses supplier of last resort regulations in Denmark and other European countries. It summarizes how Denmark previously appointed local electricity suppliers as suppliers of last resort with regulated prices, but changed in 2012 to tendering processes. It also outlines principles for new Danish regulations from 2014, including obligations for all suppliers and improved tools for vulnerable consumers. Additionally, it briefly summarizes supplier of last resort approaches in other countries like Finland, Sweden, Norway, Germany, and Spain.
More from consumerenergy (20)
Recently uploaded
karnataka housing board schemes . all schemes
The Karnataka government, along with the central government’s Pradhan Mantri Awas Yojana (PMAY), offers various housing schemes to cater to the diverse needs of citizens across the state. This article provides a comprehensive overview of the major housing schemes available in the Karnataka housing board for both urban and rural areas in 2024.
Bharat Mata - History of Indian culture.pdf
Bharat Mata Channel is an initiative towards keeping the culture of this country alive. Our effort is to spread the knowledge of Indian history, culture, religion and Vedas to the masses.
2024: The FAR - Federal Acquisition Regulations, Part 42
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
PAS PSDF Mop Up Workshop Presentation 2024 .pptx
This is the slide deck of what PAS learnt supporting councils awarded Planning Skills Delivery Funds
Milton Keynes Hospital Charity - A guide to leaving a gift in your Will
A forever thank you in your Will to Milton Keynes University Hospital can change lives for years to come.
原版制作(DPU毕业证书)德保罗大学毕业证Offer一模一样
学校原件一模一样【微信：741003700 】《(DPU毕业证书)德保罗大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
学校原件一模一样【微信：741003700 】《(UVM毕业证书)佛蒙特大学毕业证学位证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
学校原件一模一样【微信：741003700 】《(Hope毕业证书)利物浦霍普大学毕业证文凭证书》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
2024: The FAR - Federal Acquisition Regulations, Part 39
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
Working with data is a challenge for many organizations. Nonprofits in particular may need to collect and analyze sensitive, incomplete, and/or biased historical data about people. In this talk, Dr. Cori Faklaris of UNC Charlotte provides an overview of current AI capabilities and weaknesses to consider when integrating current AI technologies into the data workflow. The talk is organized around three takeaways: (1) For better or sometimes worse, AI provides you with “infinite interns.” (2) Give people permission & guardrails to learn what works with these “interns” and what doesn’t. (3) Create a roadmap for adding in more AI to assist nonprofit work, along with strategies for bias mitigation.
AHMR volume 10 number 1 January-April 2024
AHMR is an interdisciplinary peer-reviewed online journal created to encourage and facilitate the study of all aspects (socio-economic, political, legislative and developmental) of Human Mobility in Africa. Through the publication of original research, policy discussions and evidence research papers AHMR provides a comprehensive forum devoted exclusively to the analysis of contemporaneous trends, migration patterns and some of the most important migration-related issues.
Abiy Berehe - Texas Commission on Environmental Quality Updates
Abiy Berehe - Texas Commission on Environmental Quality UpdatesTexas Alliance of Groundwater Districts
Presented at June 6-7 Texas Alliance of Groundwater Districts Business MeetingRFP for Reno's Community Assistance Center
Property appraisals completed in May for downtown Reno’s Community Assistance and Triage Centers (CAC) reveal that repairing the buildings to bring them back into service would cost an estimated $10.1 million—nearly four times the amount previously reported by city staff.
World Food Safety Day 2024- Communication-toolkit.
Food safety, prepare for the unexpected - So what can be done in order to be ready to address food safety, food Consumers, food producers and manufacturers, food transporters, food businesses, food retailers can ...
How To Cultivate Community Affinity Throughout The Generosity Journey
This session will dive into how to create rich generosity experiences that foster long-lasting relationships. You’ll walk away with actionable insights to redefine how you engage with your supporters — emphasizing trust, engagement, and community!
Recently uploaded (20)
2024: The FAR - Federal Acquisition Regulations, Part 42
2024: The FAR - Federal Acquisition Regulations, Part 42
Milton Keynes Hospital Charity - A guide to leaving a gift in your Will
Milton Keynes Hospital Charity - A guide to leaving a gift in your Will
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
2024: The FAR - Federal Acquisition Regulations, Part 39
2024: The FAR - Federal Acquisition Regulations, Part 39
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
Abiy Berehe - Texas Commission on Environmental Quality Updates
Abiy Berehe - Texas Commission on Environmental Quality Updates
World Food Safety Day 2024- Communication-toolkit.
World Food Safety Day 2024- Communication-toolkit.
How To Cultivate Community Affinity Throughout The Generosity Journey
How To Cultivate Community Affinity Throughout The Generosity Journey
Consumer complaints committee m.alajoe
- 1. Consumer Complaints Committee Maria Alajõe 15.08.2014.
- 2. 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Complaints 111 310 263 205 209 263 197 225 259 296 Sittings 116 337 295 232 242 297 228 277 285 289 Consumer goods 90 266 159 161 157 187 131 173 171 149 Services 21 45 97 44 48 76 66 82 88 151 Decisions in favor of consumer 73 170 174 115 136 140 106 154 154 184 Percentage in favor of the consumer 66% 55% 66% 56% 65% 53% 54% 68% 59% 62% Traders not followed the decision 7 16 17 10 17 28 21 22 27 36 Percentage 6% 5% 6% 5% 8% 11% 11% 10% 10% 12%
- 3. Some positive aspects in the work of CCC • Mediation • Agreements • Efficient • Fast • Inexpencive • Easy • Best practice
- 4. Some negative aspects • Traders and consumers do not come to the sitting - hinders dispute resolution • Legally illiterate contracts • Traders not respecting the decision • Consumers turning to the CCC with minor cases
- 5. Thank you for the attention!
- 6. Thank you for the attention!