CONSUMER BEHAVIOR
&
MARKETING STRATEGIES
 Pulkit Jain (158)
 Vivek Dangi (146)
 Harsh Kamboj (159)
 Rohit Agarwal (127)
Consumer
Behavior
About Company
Honda Cars India Ltd., (HCIL) is a leading manufacturer of premium cars
in India.The company was established in 1995 with a commitment to
provide Honda’s latest passenger car models and technologies, to the
Indian customers.The company is a subsidiary of Honda Motor Co. Ltd.,
Japan.
The company’s product range includes Honda Brio, Honda Amaze,
Honda All New Jazz, Honda City, Honda Mobilio and Honda CR-V
which are produced at the Greater Noida facility. Honda’s models are
strongly associated with advanced design and technology, apart from
the established qualities of durability, reliability and fuel-efficiency.
Honda Cars India Ltd.,(HCIL) has a strong sales and distribution network
spread across the country.The network includes 295 authorised dealership
facilities in 188 cities. HCIL dealerships are based on the "3S Facility"
format, offering complete range of Sales, Service and Spares services to its
customers.
Competitors
Maruti Swift Dzire
Tata Zest
Hyundai Xcent
Toyota Etios
CompetitiveAdvantages
Conditio
n
 Excellent branding,
advertising and after sales
servicing .
 High brand equity and brand
loyalty amongst customers.
 Eco-friendly Honda Civic
hybrid enhanced the brand
image.
 Production System that is
refined over the years along
with High and powerful
research and development
R&D.
 Cost structure of Honda is
high as compare to other
automobile manufacturers.
 Caters to only the upper
middle segment which
limits the customer base.
 Honda has to recall a few
of their models for
corrective measures which
caused a lot of hue and
cry.
WeaknessStrength
SWOT ANLAYSIS
Conditions
(cond..)
 Developing hybrid cars
and fuel efficient cars for
the future
 Tapping emerging markets
across the world and
building a global brand
 Fast growing automobile
market
 Government policies for
the automobile sector
across the world
 Ever increasing fuel prices
 Intense competition from
global automobile brands
 Substitute modes of public
transport like buses, metro
trains etc
ThreatsOpportunities
SWOT ANLAYSIS
Consumers
 Middle class family who having annual income
between 6-8 lakhs.
 Nuclear families who having 4-5 members.
 Who travels long distance they choose diesel
version.
 Urban areas and semi-rural areas people’s are
buying it.
 Consumers who have knowledge about Engine
Technology that Honda using.
Market
Segmentation
Market Segmentation
Identify product Related Need sets
• Honda Brio Need of Brio by small family who contain 2-3
members and wants car in low price and doesn’t
need much boot space.
•Honda Amaze Normally preferred by Nuclear families & for
those who
wants best fuel efficiency in diesel sedan.
•Honda City Preferred by upper class & for those who wants
more comfort and more features.
•Honda Mobilio Preferred by middle class families those who
Group customerWITH SIMILAR
NEED SETS
•Honda Brio
•Honda Amaze
•Honda City
•Honda
Mobilio
 Female Customers
 hatchback lovers
 Small Families
 Fuel efficiency seekers
 Nuclear families
 Youth
 Businessman
 Entrepreneurs
 Luxury & power enthusiastic
 Large Families
 Who want more Boot space
Attractive Target Segment
 Product
 Price
 Place
 Distribution
 Promotion
Product
 Models: ES,S,SX,VX
 Looks & design
 Powerful Engine, Gearbox and Performance
 Providing 80,000 kms or 3 years extended
warranties
 24x7 Connectivity support for safety, security and
convenience
 Most fuel efficient car in its Segment.
Price
 Depends on product models
In Delhi & NCR
Ex showroom for EI DTEC model: 6.4 Lakh*
Ex showroom for SI DTEC model: 7.3 Lakh*
Ex showroom for SX DTEC model:7.8 Lakh*
Ex showroom forVX DTEC model:8.3 Lakh*
 Price depends on RTO of different states and
government polices
Place
 Manufacturing Facility:
HSCI’s manufacturing unit : Noida, U.P, and
coming second plant in Rajasthan.
 Capacity: 1,50,000 units annually (2014).
 Strong sales and distribution network : 94
facilities and in 57 cities and 51 Exclusive
Dealership.
Promotions
 Promotional activities
 Advertisement
 Majority advertisements come in magazines and
national news papers
 Social welfare programs eco friendly image
which differentiated Honda from the
competitors.
 Festival Offers
 Discounts
Distribution
Manufacturer
Dealer
Customer
Information
Search
Alternative Evaluations
Maruti Swift Dzire Hyundai Xcent
Tata Zest Toyota Etios
Purchase Decision
So, consumer choose HONDA AMAZE which fulfill his expectation.
• Excellent fuel economy, Nice driving comfort and style.
• Sportier Exterior, more elegant cabin, mileage, built
quality, better NVH lvl,1.5 liter engine
• Great exterior looks - unmatched so far in this segment
• Superb space in a compact sedan. Very comfortable car.
Dashboard is a bit basic but has most of the useful features
built in.• Awesome car A/C is fantastic.... Handling is superb...
Visibility good... (A Fully Loaded compact sedan)
• Good pickup in 1st & 2nd gear
USER EVALUATION
Outcomes
Individuals
 Transportation
 Comfortable
 Safety
 Status
 Weather
Firms
 Growth
 Expansion
 Revenue
 Consumer satisfaction
 Employment
Society
 Economy growth
 Government earns income
 Employment
 Business development
 Increase in GDP
HONDA AMAZE
ADVERTISMENT
 https://www.youtube.com/watch?v=X1pHRPI
aEfM
ANLASYIS OF HONDA AMAZE ADVERTISMENT
 Commercial is showing nuclear family whom are going to
wedding and got stuck in market rush and wants to reach
early
 Honda shows safety in term of seat belt(front & rear both)
while going in speed.
 Honda shows good ground clearance in the term of Indian
roads(speed breakers)
 Honda shows good handling control(less turning radius)
 focus on anti breaking system (abs)
 good suspension in terms of Indian roads
 Honda makes compact car so it can go from narrower roads
also
 Focuses on mileage in Indian consumer behaviorism
and it’s a Indian car concept, consumer is showing attitude
for having this amazing car
consumer behaviour

consumer behaviour

  • 1.
    CONSUMER BEHAVIOR & MARKETING STRATEGIES Pulkit Jain (158)  Vivek Dangi (146)  Harsh Kamboj (159)  Rohit Agarwal (127)
  • 2.
  • 3.
    About Company Honda CarsIndia Ltd., (HCIL) is a leading manufacturer of premium cars in India.The company was established in 1995 with a commitment to provide Honda’s latest passenger car models and technologies, to the Indian customers.The company is a subsidiary of Honda Motor Co. Ltd., Japan. The company’s product range includes Honda Brio, Honda Amaze, Honda All New Jazz, Honda City, Honda Mobilio and Honda CR-V which are produced at the Greater Noida facility. Honda’s models are strongly associated with advanced design and technology, apart from the established qualities of durability, reliability and fuel-efficiency. Honda Cars India Ltd.,(HCIL) has a strong sales and distribution network spread across the country.The network includes 295 authorised dealership facilities in 188 cities. HCIL dealerships are based on the "3S Facility" format, offering complete range of Sales, Service and Spares services to its customers.
  • 4.
    Competitors Maruti Swift Dzire TataZest Hyundai Xcent Toyota Etios
  • 5.
  • 6.
    Conditio n  Excellent branding, advertisingand after sales servicing .  High brand equity and brand loyalty amongst customers.  Eco-friendly Honda Civic hybrid enhanced the brand image.  Production System that is refined over the years along with High and powerful research and development R&D.  Cost structure of Honda is high as compare to other automobile manufacturers.  Caters to only the upper middle segment which limits the customer base.  Honda has to recall a few of their models for corrective measures which caused a lot of hue and cry. WeaknessStrength SWOT ANLAYSIS
  • 7.
    Conditions (cond..)  Developing hybridcars and fuel efficient cars for the future  Tapping emerging markets across the world and building a global brand  Fast growing automobile market  Government policies for the automobile sector across the world  Ever increasing fuel prices  Intense competition from global automobile brands  Substitute modes of public transport like buses, metro trains etc ThreatsOpportunities SWOT ANLAYSIS
  • 8.
    Consumers  Middle classfamily who having annual income between 6-8 lakhs.  Nuclear families who having 4-5 members.  Who travels long distance they choose diesel version.  Urban areas and semi-rural areas people’s are buying it.  Consumers who have knowledge about Engine Technology that Honda using.
  • 9.
  • 10.
    Market Segmentation Identify productRelated Need sets • Honda Brio Need of Brio by small family who contain 2-3 members and wants car in low price and doesn’t need much boot space. •Honda Amaze Normally preferred by Nuclear families & for those who wants best fuel efficiency in diesel sedan. •Honda City Preferred by upper class & for those who wants more comfort and more features. •Honda Mobilio Preferred by middle class families those who
  • 11.
    Group customerWITH SIMILAR NEEDSETS •Honda Brio •Honda Amaze •Honda City •Honda Mobilio  Female Customers  hatchback lovers  Small Families  Fuel efficiency seekers  Nuclear families  Youth  Businessman  Entrepreneurs  Luxury & power enthusiastic  Large Families  Who want more Boot space
  • 12.
  • 13.
     Product  Price Place  Distribution  Promotion
  • 14.
    Product  Models: ES,S,SX,VX Looks & design  Powerful Engine, Gearbox and Performance  Providing 80,000 kms or 3 years extended warranties  24x7 Connectivity support for safety, security and convenience  Most fuel efficient car in its Segment.
  • 15.
    Price  Depends onproduct models In Delhi & NCR Ex showroom for EI DTEC model: 6.4 Lakh* Ex showroom for SI DTEC model: 7.3 Lakh* Ex showroom for SX DTEC model:7.8 Lakh* Ex showroom forVX DTEC model:8.3 Lakh*  Price depends on RTO of different states and government polices
  • 16.
    Place  Manufacturing Facility: HSCI’smanufacturing unit : Noida, U.P, and coming second plant in Rajasthan.  Capacity: 1,50,000 units annually (2014).  Strong sales and distribution network : 94 facilities and in 57 cities and 51 Exclusive Dealership.
  • 17.
    Promotions  Promotional activities Advertisement  Majority advertisements come in magazines and national news papers  Social welfare programs eco friendly image which differentiated Honda from the competitors.  Festival Offers  Discounts
  • 18.
  • 20.
  • 21.
    Alternative Evaluations Maruti SwiftDzire Hyundai Xcent Tata Zest Toyota Etios
  • 22.
    Purchase Decision So, consumerchoose HONDA AMAZE which fulfill his expectation.
  • 23.
    • Excellent fueleconomy, Nice driving comfort and style. • Sportier Exterior, more elegant cabin, mileage, built quality, better NVH lvl,1.5 liter engine • Great exterior looks - unmatched so far in this segment • Superb space in a compact sedan. Very comfortable car. Dashboard is a bit basic but has most of the useful features built in.• Awesome car A/C is fantastic.... Handling is superb... Visibility good... (A Fully Loaded compact sedan) • Good pickup in 1st & 2nd gear USER EVALUATION
  • 24.
  • 25.
  • 26.
    Firms  Growth  Expansion Revenue  Consumer satisfaction  Employment
  • 27.
    Society  Economy growth Government earns income  Employment  Business development  Increase in GDP
  • 28.
  • 29.
    ANLASYIS OF HONDAAMAZE ADVERTISMENT  Commercial is showing nuclear family whom are going to wedding and got stuck in market rush and wants to reach early  Honda shows safety in term of seat belt(front & rear both) while going in speed.  Honda shows good ground clearance in the term of Indian roads(speed breakers)  Honda shows good handling control(less turning radius)  focus on anti breaking system (abs)  good suspension in terms of Indian roads  Honda makes compact car so it can go from narrower roads also  Focuses on mileage in Indian consumer behaviorism and it’s a Indian car concept, consumer is showing attitude for having this amazing car