This document describes PlanCompare ONE, a platform from Connecture that provides Medicare plan shopping, quoting, and enrollment capabilities. It has the largest Medicare market share and supports over 100 health plans nationwide. The platform provides highly accurate drug pricing and total cost estimates. It allows flexible delivery models and supports brokers, call centers, and direct-to-consumer audiences through an omni-channel approach. The platform is compliant, configurable, and integrated with CRM systems to improve the consumer experience and increase conversions and retention.
1. PlanCompare ONE
The Market Leader in Medicare Shopping, Quoting and Enrollment
Supports Business Continuity and Telework
ONE Platform. ONE Omni-channel approach.
PlanCompare One powers 100+ health plans nationwide
with the largest Medicare market share, covering*:
Highlights
☑ Out-of-the-box and highly configurable
with compliance in mind
☑ White-labeled solution
☑ Gold standard drug pricing
• The most experience pricing
drugs in the industry
• Highly accurate algorithms
• Pharmacy-specific pricing
(no regional averages)
☑ The most accurate total cost
estimates in the industry
☑ Health plan and drug data sourced directly
from carriers (no public use files used)
☑ A distribution network including 100+
carriers, 40,000 agents in 50 states
and 25 national and regional multi-
carrier agencies and aggregators
Pairing every consumer with their Best Fit plan.
PlanCompare ONE and
Best Fit Plan Technology
Connecture’s innovative Best Fit Plan Technology is the
foundation for providing the most accurate drug pricing,
highly personalized Medicare plan options (Medicare
Advantage, MAPD, PDP and Medicare Supplement)
and ensuring reliable total out-of-pocket estimates—all
delivered on the PlanCompare ONE platform.
Every beneficiary finds their best fit plan through an
optimal shopping and enrollment experience online
via phone, tablet or laptop, fully supporting your
business continuity and telework efforts.
Health plans, brokers and call centers benefit with
ONE private-label platform, a seamless front- and
back-end digital experience and the ability to
significantly improve self-service enrollments.
82% of the MA/MAPD Market95% of the PDP Market 65% of the MedSupp Market
2. Rely upon PlanCompare ONE to:
Deliver more informed decision-making
Connecture’s GOLD STANDARD DRUG PRICING and
reliable health plan data arms consumers (and the agents
guiding them) with the most accurate, current and relevant
data necessary to ensure more informed decision-making.
This data enables us to pair beneficiaries with their best-
fit plans.
Provide higher member
satisfaction and retention
Reliable, accurate and transparent TOTAL OUT-OF-
POCKET ESTIMATES help beneficiaries find their best fit
plan, leading to higher satisfaction and retention.
Our total cost calculators consider multiple factors, such as
the drug cost “donut hole” and straddle phases (pharmacy
claims that may fall within two or more coverage phases).
These factors are important for delivering the most accurate
out-of-pocket estimates.
Offer flexible delivery models
ONE PLATFORM supports your needs and offers the
choice of highly-configurable Hosted and API options.
Speed enrollment conversions with
an integrated consumer experience
ONE OMNI-CHANNEL approach for broker, call center and
direct-to-consumer audiences provides a more seamless
experience for everyone, leading to a higher number of
conversions done faster.
3. Partner with the market leader who will
ensure you implement on-time/on-budget
Connecture has more than 15 years of EXPERIENCE
and EXPERTISE in plan comparison technology and
drug pricing. We completely understand the needs and
challenges of diverse Medicare audiences.
Partner with experts who understand
your compliance challenges
Our platform is highly configurable TO MEET
COMPLIANCE REQUIREMENTS. We are here to help
you navigate the complexities of compliance.
Deliver leading-edge interface with
responsive design
Connecture’s intuitive UI design includes faster
navigation and plain language, all to simplify the
consumer experience and provide a more satisfying
enrollment experience. Responsive design
enables the application to display well in desktop,
laptop and mobile device.
Keep members loyal to your brand
with Medicare Retention Suite on
the same platform
PlanCompare ONE offers a Medicare Retention Suite
option to support your member retention efforts and
build brand loyalty. Pre-loaded member data and
personalized messaging supports members who are:
Stay connected to members and keep them with you always!
1. Aging-into Medicare retirement
2. Transitioning (from commercial plans) into Medicare
3. Considering switching plans
4. Have plans that may be expiring or no longer available
4. PlanCompare ONE
Benefits of each Tool on the Platform via ONE Omni-Channel Approach
PlanCompare ONE Tools
PlanCompare ONE
Benefits
Consumer Broker
Call
Center
Electronic Scope of Appointment Manage digitally. Email or print/mail, maintain compliance X X
Quick quote
Improve self-service enrollments by emailing system-generated links
for MA, MAPD and PDP plans
X X
Consumer Site Recommendations Provide plan information to consumers X X
Action List See reporting in an actionable list X X
Follow-up Tasks Have an action plan for every lead X X
Authorized Representative Add sales contact as appropriate X X
Productivity Tools Plan sales activity X X
Compliance requirements
Maintain compliance with our CMS focus and state DOI compliance
for Medicare Supplement plans
X X X
Total annual cost estimates Based on beneficiary provided details X X X
Out-of-pocket estimates Personalized for consumers X X X
Plan Comparisons Side-by-side comparison of up to three plans X X X
Multiple plan types Supports MA, MAPD, PDP, MedSupp and Ancillary Riders X X X
API and hosted solutions Your choice of platform X X X
Integrates with your web site look
& feel
Highly configurable private-labeled platform X X X
Integrates your messaging Reach members more effectively with your personalized message X X X
Personalized decision support
Accurate pricing and health plan data leads to more informed
decision-making
X X X
Preloaded beneficiary &
enrollment data
A completely personalized experience reduces call-handling time
and speeds enrollment.
X X X
HIPAA security Safeguards privacy and compliance X X X
Member Retention Suite
(optional)
Pre-loaded personalized member data enables targeted messaging
to retain members and reinforce your brand
X X X
Sort & Filter
Easily sort and filter to view plans, data and more relevant to your
needs
X X X
Prescription Drug Search Search on prescription drugs and gather your complete drug list X X X
Pharmacy Search Search on preferred and standard pharmacies in your areas X X X
Save progress during enrollment Never lose track of enrollment progress X X X
Call center scripting We integrate your script (optional for brokers) X X
Broker Personalized URL (PURL) Boost marketing efforts & consumer engagement X
Subsidy - to calculate costs View Part D costs based on low income subsidy benefits X X X
Spanish language support Easily toggle between English and Spanish X X X
Salesforce CRM integration
Single Sign-on for SF.com reduces call times and provides updates
back to SF.com on member status
X X