Caroline Taylor, CMO of IBM Europe, discusses how data-driven marketing is transforming the role of marketers. She explains that marketers are now responsible for understanding each customer as an individual, creating systems of engagement that can deliver personalized and rewarding experiences at scale, and designing their culture and brand so they authentically co-create brand experiences. She outlines the 7 truths of marketing in the data-driven age.

1. © 2015 IBM Corporation
IBM Connect 2015
Seize the Moment
09/06/2105
Data Driven Marketing at IBM
The New Work of Marketing
Caroline Taylor
CMO, IBM Europe

2. © 2015 IBM Corporation2
IBM Connect 2015
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3. © 2015 IBM Corporation3
IBM Connect 2015
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Marketers have always
been responsible for
knowing the customer
Marketers have always
been responsible for
defining what to market,
and how to market it
Marketers have always
protected the brand
promise
Understanding each
customer
as an individual
and in context
Creating a system of
engagement that can
innovate and scale
personally relevant and
rewarding experiences
Designing your culture
and brand so they are
authentically one,
co-creating brand
experiences

4. © 2015 IBM Corporation4
IBM Connect 2015
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5. © 2015 IBM Corporation5
IBM Connect 2015
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1
TARGETING
2
OFFERS
3
PAID MEDIA
4
WEB
EXPERIENCE
5
GATING
STRATEGY
6
RESPONSE
QUALITY
7
CROSS
SELL
The 7 Truths of Marketing

6. © 2015 IBM Corporation6
IBM Connect 2015
Use advanced analytics
for deep customer insight
Use data to design
rewarding customer
experiences
Use data to effectively
execute on the customer
promise
Understanding each
customer
as an individual
and in context
Creating a system of
engagement that can
innovate and scale
personally relevant and
rewarding experiences
Designing your culture
and brand so they are
authentically one,
co-creating brand
experiences