This presentation on Conflict Resolution and Decision Making is part of the Value-Added Course for BCA Semester 6 students, delivered in virtual mode. It explores the common causes of conflict in teams, helping students understand the root of disagreements and tensions in professional settings. The presentation covers various conflict resolution models and negotiation skills, equipping learners with strategies to handle disputes effectively. It also delves into decision-making techniques for leaders, including Rational, Intuitive, and Group Decision-Making approaches, essential for effective leadership. Additionally, the session focuses on managing difficult conversations and giving constructive feedback, ensuring smooth communication and productive team interactions. This resource provides valuable insights into fostering a collaborative work environment while enhancing leadership and decision-making abilities.

1. Value Added Course
EFFECTIVE LEADERSHIP
AND TEAM DYNAMICS
SOCCA/VAC/040
BCA Sem.-6
Ms. Jheel Barad
Assistant Professor
Silver Oak College of Computer Application
Silver Oak University

2. Unit- 3
Conflict Resolution and Decision Making
•Common Causes of Conflict in Teams
•Conflict Resolution Models and Negotiation Skills
•Decision-Making Techniques for Leaders (Rational, Intuitive, Group
Decision-Making)
•Managing Difficult Conversations and Giving Constructive
Feedback

3. Common Causes of Conflict in Teams

4. Conflict Resolution Models and Negotiation Skills
Thomas-Kilmann Model
Five styles: Competing, Collaborating, Compromising, Avoiding,
Accommodating.
Interest-Based Relational (IBR) Model
Focuses on relationships and mutual respect.
The 5-Step Approach
Identify, Analyze, Brainstorm, Implement, Evaluate solutions.

5. Conflict Resolution Models and Negotiation Skills
Thomas-Kilmann
Model
Five styles: Competing,
Collaborating,
Compromising,
Avoiding,
Accommodating

6. Key Negotiation Skills
• Active Listening – Understand concerns before responding.
• Effective Communication – Be clear, concise, and assertive.
• Problem-Solving – Focus on solutions, not just issues.
• Emotional Intelligence – Stay calm and manage emotions.
• Win-Win Mindset – Aim for mutually beneficial agreements.

7. Decision-Making Techniques for Leaders
• Rational Decision-Making – Logical, step-by-step analysis based on
facts and data.
• Intuitive Decision-Making – Based on experience, instincts, and gut
feeling.
• Group Decision-Making – Collaborative approach involving team input
and consensus.

8. Managing Difficult Conversations and Giving
Constructive Feedback
• Stay Calm & Composed – Control emotions and focus on the issue.
• Be Clear & Direct – Use simple, precise language.
• Active Listening – Show empathy and understand the other person’s perspective.
• Focus on Solutions, Not Blame – Encourage problem-solving.
• Use the SBI Model (Situation-Behavior-Impact) – Describe the issue objectively.
• Balance Positive & Negative Feedback – Acknowledge strengths while addressing
areas for improvement.
• Follow Up – Ensure understanding and track progress.