Conflict is a sharp disagreement. It should be resolved as soon as possible. People will never accept your achievement. There will always be a conflict of interest and acknowledgment.

3. When I Do Good Is Because of me
When He Does Good Is Because of Someone
else
When I Do Bad Is Because of Someone
else
When He Does Bad Is Because of himself

6. [1:1] In the beginning when God created the heavens and the
earth,
[1:2] the earth was a formless void and darkness covered the face
of the deep, while a wind from God swept over the face of the
waters.
[1:3] Then God said, "Let there be light"; and there was light.
[1:4] And God saw that the light was good; and God separated the
light from the darkness.
[1:5] God called the light Day, and the darkness he called Night.
And there was evening and there was morning, the first day.
[1:6] And God said, "Let there be a dome in the midst of the
waters, and let it separate the waters from the waters."

7. [1:7] So God made the dome and separated the waters that were under
the dome from the waters that were above the dome. And it was so.
[1:8] God called the dome Sky. And there was evening and there was
morning, the second day.
[1:9] And God said, "Let the waters under the sky be gathered together
into one place, and let the dry land appear." And it was so.
[1:10] God called the dry land Earth, and the waters that were
gathered together he called Seas. And God saw that it was good.
[1:11] Then God said, "Let the earth put forth vegetation: plants yielding
seed, and fruit trees of every kind on earth that bear fruit with the seed
in it." And it was so.
[1:12] The earth brought forth vegetation: plants yielding seed of every
kind, and trees of every kind bearing fruit with the seed in it. And God
saw that it was good.
[1:13] And there was evening and there was morning, the third day.

8. [1:14] And God said, "Let there be lights in the dome of the sky to
separate the day from the night; and let them be for signs and for
seasons and for days and years,
[1:15] and let them be lights in the dome of the sky to give light upon
the earth." And it was so.
[1:16] God made the two great lights - the greater light to rule the day
and the lesser light to rule the night - and the stars.
[1:17] God set them in the dome of the sky to give light upon the earth,
[1:18] to rule over the day and over the night, and to separate the light
from the darkness. And God saw that it was good.
[1:19] And there was evening and there was morning, the fourth day.
[1:20] And God said, "Let the waters bring forth swarms of living
creatures, and let birds fly above the earth across the dome of the sky."

9. [1:21] So God created the great sea monsters and every living creature
that moves, of every kind, with which the waters swarm, and every
winged bird of every kind. And God saw that it was good.
[1:22] God blessed them, saying, "Be fruitful and multiply and fill the
waters in the seas, and let birds multiply on the earth."
[1:23] And there was evening and there was morning, the fifth day.
[1:24] And God said, "Let the earth bring forth living creatures of every
kind: cattle and creeping things and wild animals of the earth of every
kind." And it was so.
[1:25] God made the wild animals of the earth of every kind, and the
cattle of every kind, and everything that creeps upon the ground of
every kind. And God saw that it was good.

10. [1:26] Then God said, "Let us make humankind in our
image, according to our likeness; and let them have
dominion over the fish of the sea, and over the birds of
the air, and over the cattle, and over all the wild animals
of the earth, and over every creeping thing that creeps
upon the earth."
[1:27] So God created humankind in his image, in the
image of God he created them; male and female he
created them.

11. [3:1] Now the serpent was more crafty than any other wild
animal that the LORD God had made. He said to the woman, "Did
God say, 'You shall not eat from any tree in the garden'?"
[3:2] The woman said to the serpent, "We may eat of the fruit of
the trees in the garden;
[3:3] but God said, 'You shall not eat of the fruit of the tree that is
in the middle of the garden, nor shall you touch it, or you shall
die. '"
[3:4] But the serpent said to the woman, "You will not die;
[3:5] for God knows that when you eat of it your eyes will be
opened, and you will be like God, knowing good and evil."
[3:6] So when the woman saw that the tree was good for food, and
that it was a delight to the eyes, and that the tree was to be
desired to make one wise, she took of its fruit and ate; and she also
gave some to her husband, who was with her, and he ate.

12. [3:7] Then the eyes of both were opened, and they
knew that they were naked; and they sewed fig
leaves together and made loincloths for
themselves.
[3:8] They heard the sound of the LORD God
walking in the garden at the time of the evening
breeze, and the man and his wife hid themselves
from the presence of the LORD God among the
trees of the garden.
[3:9] But the LORD God called to the man, and said
to him, "Where are you?"

13. God said to the angels, “Bow down to
Adam” (They did so in a form of respect,
not worship).

14. When God ordered the angels and those in
their company to bow down to Adam, they
all did so except Satan, who refused out of
pride and arrogance, claiming to be better
than Adam because he was created from
fire, whereas Adam was created from clay.
Indeed, Satan was the first racist
(discriminatory).

15. • « A sharp disagreement, as of
interests or ideas » (Webster)

16. • A battle, contest or opposing forces existing
between primitive desires and moral, religious
or ethical ideas ( Webster’s Dictionary)
• A state of incompatibility of ideas between two
or more parties or individuals
Conflict management is the practice of identifying
and handling conflict in a sensible, fair and
efficient manner

17. Fatima, the Typist
Samina, Razia and Fatima are typists/secretaries
in your organization. Samina is from Karachi,
Razia from Rawalpindi and Fatima from a rural
village in Khairpur. Their average typing speed
during last three months has been:
Samina (60), Razia (50) and Fatima (30)
What do you think of Fatima’s performance?

18. Fatima, the Typist (Cont’d)
Samina and Razia had other jobs before
joining your organization. This is fatima’s
first job. She joined three months ago
What do you think of Fatima’s
performance?

19. Fatima, the Typist (Cont’d)
While Samina and Razia have new imported
typewriters, Fatima has an old one which
“jumps” frequently.
What do you think of Fatima’s performance?

20. Fatima, the Typist (Cont’d)
Most of Samina’s and Razia’s work is straight
typing of reports yet they have a considerable
number of errors. Fatima on the other hand is
usually given heavy statistical data and her
work is practically errorless.
What do you think of Fatima’s performance?

21. General causes of conflicts
• Poorly defined goals
• Divergent personal values
• Lack of cooperation/trust
• Competition of scarce resources
• Unclear roles/lack of job description

22. Effects of conflict in organizations
• Stress
• Absenteeism
• Staff turnover
• De-motivation
• Non-productivity

24. 24
5 ways to manage
conflict
 Avoidance
 Competition (A)
 Accommodation (B)
 Compromise (C)
 Collaboration (D)

25. Avoidance
Fear
-- losing their spouse.
-- losing their home.
-- losing self respect.

26. Conflict Table
I win I lose
You win
You lose

27. Methods to deal with conflicts
• Competition (win-lose situation)
• Accommodation (win-win situation)
• Avoidance (lose-lose situation)
• Compromise (lose-lose situation)
• Collaboration (win-win situation)

28. 28
Competition
 Plus
 The winner is clear
 Winners usually experience gains
 Minus
 Establishes the battleground for the
next conflict
 May cause worthy competitors to
withdraw or leave the organization

29. 29
Accommodation
 Plus
 Curtails conflict situation
 Enhances ego of the other
 Minus
 Sometimes establishes a precedence
 Does not fully engage participants

30. 30
Compromise
 Plus
 Shows good will
 Establishes friendship
 Minus
 No one gets what they want
 May feel like a dead end

31. 31
Collaboration
 Plus
 Everyone “wins”
 Creates good feelings
 Minus
 Hard to achieve since no one knows
how
 Often confusing since players can
“win” something they didn’t know
they wanted

32. 32
The Power of "Both...And"
Thinking
“Both/And” Approach

33. 33
“Both/And” Approach
“A type of logic used in decision
making that allows for a greater
variety and scope of outcomes than
a rigid either/or decision making
process. This approach is useful
when comparing two or more
possible tracks or outcomes in a
real world setting.”

34. S.M.Israr

35. The Famous Story of
35

36. Conclusion
Conflict is unavoidable
• Complexity of organizational relationship
• Interaction among workers
• Dependence of workers on one another

37. Conclusion (Cont’d)
• Conflict is a healthy sign not a
negative process
• It reflects dynamics

38. Conclusion (Cont’d)
• Poorly managed conflicts
– Unfavorable with counter productive results
– Problems and negative attitude
• Well managed conflicts
– Stimulate competition
– Identify legitimate differences
– Powerful source of motivation

39. 39