Which conflict management style did you use?

1. What do we do when
faced with a conflict?
Strategies to resolve or avoid conflict

2. Where it begins: Perception and Conflict
How many faces do you see?
Your
percepti
on of
conflict
comes
from the
lens in
which
you view
it.

3. How to go beyond what you see C
Move from Judgement to Curiosity

4. Conflict Iceberg
My Position Your Position
My Interests Your Interests
Needs Needs
Shared
Interests
Positions are like icebergs. The portion seen above the water
is only a hint of of what is below the surface!!

5. Identity Needs
Anger
Meaning
Depression Fear
Action Security
SELF
Connected-
Recognition
ness
Sadness Frustration
Conflict may occur when identity needs are threatened.

6. Identity Needs
If your actions are not meaningful or
don’t have a purpose you will feel ANGER
If you lack security/stability in your life,
you will live in FEAR
If you are not recognized for your
accomplishments you will feel
FRUSTRATED
If you do not feel connected to others you
will experience SADNESS
If you do not have the freedom to act in
your own way you will experience
DEPRESSION

7. How do you manage
conflict?
Brainstorm
Buzz with your group to discuss
ways you deal with conflict.
What do you do when you are
faced with a conflict?

8. Conflict Management Styles
RM8

9. The Owl: The Collaborator
May prolong resolution
Takes the long-term view
He needs to gather information
Encourages communication
Accepts the merit of the of the
other person’s positions

10. The Parakeet: The Accommodator
He needs the approval of
others
Promotes relationships
Is rational
Demonstrates flexibility
May sacrifice goals or rules
for relationships

11. The Woodpecker: The Competitor
Noisy
Single-minded
Persistent
Tenacious
May ignore other people’s
views
May be abrupt and offensive

12. The Hummingbird: the compromiser
Focuses on resolution without
investment in a particular outcome
Identifies issues
Separates people from the problem
and explores different possibilities
May lose sight of larger issues and
long-term objectives
May come to resolution too quickly

13. The Ostrich: The Avoider
Compelling need to avoid conflict
Is tactful, deliberate and less likely
to get involved in taking sides
May not deal with issues head-on
May limit investigation of opinions

14. What are you?
Write a recount of a time
when you had a conflict.
Reflect on how you dealt
with that conflict.
Refer to this presentation