CAIDL is a sister company of CONCORD GROUP. Interior decoration is an essential part of any development of construction work and CAIDL is providing all sort of design support for CONCORD GROUP as well as the out house clients. It (CAIDL) always goes along with the CONCORD’s main stream since 1994. So that it is the pioneer Interior designing firm which offers total solution of interior design & decoration works of offices & residences. Objective: Manual is a set of rules or guidelines that has been officially sanctioned by the management. An operational manual can act a tool for training employees and empowers them to the company’s business running smoothly. In this manual we have tried to accumulate all kinds of procedures and guidelines related to our business nature. Retaining clients is most essential for any business; it will be determined by maintaining our reputation built upon professionalism, commitments, trust, accuracy, and timeliness.