This document summarizes the key lessons from a crisis involving lost missiles and lost communication messages by the Air Force. It emphasizes that crisis communication plans should allow for openness and transparency to maintain good relationships with stakeholders, while accounting for any conflicting policies. It also discusses how crisis plans could identify policy conflicts through scenario planning. The crisis resulted in several negative effects for the Air Force, including firings, strained relationships, and increased scrutiny, which better crisis communication may have mitigated.