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COMTEC
CORPORATIO
N
Robineau Clément
Raffestin Thomas
Case Study
OVERVIEW
 Comtec Corporation in January 1984
 Microcomputers and specific software
 A lack of competitiveness
OVERVIEW
President:
Dr. Daniel
NEEDHAM
Sales Manager in
Amsterdam
Mr Max
MENDEL
Vice President:
Mr. Harry OTTO
Computer Consultant
Ms Roberta MALCOLM
OVERVIEW
 Dialogue:
 Between the President, the Vice-P and the
Consultant
 They discuss the recommendations of the
consulstant
 Mr Otto tryes to not follow
 At the end Ms Malcolm explains her
recommendations with facts
OVERVIEW
 Exhibit 1
OVERVIEW
 Exhibit 2
OVERVIEW
 Exhibit 3
OVERVIEW
 Exhibit 4:
OVERVIEW
 Exhibit 5:
Existing Situation
 Strength
Powerful, ultra-
high speed
Products
 Weakness
Expensive
Said The consultant Ms Malcolm
Existing Situation
 Strength
Highlight the
qualities of the
product.
Communicatio
n
 Weakness
Not enough ad,
trade shows,
press releases
Existing Situation
Communicatio
n
 Weakness
Not enough ad,
trade shows,
press releases
Existing Situation
 Strengh
Specific Market
Management
 Weakness
Not adapted for
all the sectors
Existing Situation
 Strengh
Present in
Europe
Intercultural
 Weakness
Not enough
turnover
Existing Situation
 Strengh
Strong market in
US
Economic
 Weakness
Losses abroad
Statement Of Problem
How to avoid the lack of
competitiveness and the crisis
while increasing sales?
Option 1: Status quo:
Pros:
 Preserve the image of
the company in
Europe.
 Still in a strong
position in the
European market
 No problems with
dismissal concerning
Cons:
 Loss of money(
sales decreasing)
 Bad for long term
strategy decisions
 Still bad
communication
concerning the
Status quo in this situation means the
company keeps selling in Europe and doesn't
follow Mrs Malcolm recommendations.
Option 2: Closing down the
European office in Amsterdam
Pros:
 Keep the focus on
US market
 Avoid losses
 Reduce the costs of
the company( with
no export charges)
 Following Mrs
Malcom expert
advice.
Cons:
 Loose the Dutch
market
 Bad image in
Europe
 Dismiss all our
employees in
Europe.
Option3 : Switch hardware to
software emphasis
Pros:
 Possibilities of
Partnership with
IBM compatible
software
 Entry to a new
market
 Reduce the costs
and avoid losses of
Cons:
 Expensive
investment
require lot of
financial resources
 Risky with no
guarantees on
return on investment
 Lost of the hardware
market.
Option 4: Change the
communication
Pros:
 Customer base
more informed 
increase of sales
 Increase Comtec
corporation’s image
in existing markets
 Follow Mrs. Malcom
expert advice.
Cons:
 Huge expense
 Risky choice ( the
customers might not
like the new ads)
 Possibility of sales
decreasing even
harder.
Option 5: Following all Mrs. Malcolm
recommendations:
Pros:
 Long term strategic
plan
 Important income
from return on
investment.
 Entry to new
markets
 New products
available for new
Cons:
 Brand image
 Really big
investment
 Risky option
 Close existing
markets.
DISCUSSI
ON

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Comtec corporation