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excella.com | @Honer_CUT
Complexity in
Action
Trent Hone
excella.com | @Honer_CUT
Trent Hone
• Agile Coach with Excella
Consulting, Arlington, VA
• 20+ years of
development experience
• Award-winning historian
2
excella.com | @Honer_CUT
What is Complexity?
What are its Implications?
How can we promote learning
and innovation in complex environments?
Complexity in Action
excella.com | @Honer_CUT
Biological systems are complex
Human systems are complex
Your organization is complex
Many of the challenges we face are complex
Complexity is not new…
excella.com | @Honer_CUT
Cynefin
Framework
Dave Snowden
Cognitive Edge
excella.com | @Honer_CUT
What is Complexity?
• Systemic and synergistic
• Path dependent
• Context-sensitive
• Emergent future
Boulton, Allen, Bowman, Embracing Complexity
excella.com | @Honer_CUT
Alicia Juarrero
excella.com | @Honer_CUT
What Else?
• Mechanistic models
deeply flawed
• Traditional behavior
counterproductive
• What do we do instead?
excella.com | @Honer_CUT
Alternative Theories…
Helmuth von Moltke:
“No plan survives
contact with
the enemy.”
Stephen Bungay
The Art of Action
excella.com | @Honer_CUT
American Conceptualization
excella.com | @Honer_CUT
Mahan and the “New” Navy
• President of Naval War College (NWC)
• Feared “techno-centric” solutions
• Naval command as “art”
• Knowledge, skill, experience
excella.com | @Honer_CUT
NWC “Conference Method”
Collaborative
“Sense Making”
• Evaluate plans
• Develop options
• Agree what to do
Psychological Safety
excella.com | @Honer_CUT
Experiments in the Fleet
excella.com | @Honer_CUT
“Estimate of the Situation”
• Fractal “command canvas”
• Flexible plans and orders
• Express “Commander’s Intent” &
Tell subordinates what not how
• Today called “Mission Command”
excella.com | @Honer_CUT
Torpedo Boat Destroyers
excella.com | @Honer_CUT
Battleship = “Fail-Safe”
excella.com | @Honer_CUT
Smaller ships = ”Safe-to-Fail”
excella.com | @Honer_CUT
Sims and ”Doctrine”
• Atlantic Fleet Torpedo Flotilla
• Commander in Europe, 1917
• Promulgated a Doctrine to
guide his subordinates…
What’s a doctrine?
excella.com | @Honer_CUT
Doctrine is a set of Heuristics
• Daniel Kahneman:
Thinking Fast and Slow
• A heuristic is “a simple procedure
that helps find adequate, though
often imperfect, answers to
difficult questions.”
excella.com | @Honer_CUT
Doctrine as Heuristics
• Doctrine is a pattern of decision-making
• It is “the set of implicit and explicit assumptions that
govern the behavior of an organization.”
• “It is what we fall back on when precise instructions
are unavailable.”
excella.com | @Honer_CUT
Example Heuristics (Doctrine)
• Always Pair on the
JavaScript Objects
• Have a Script for
Every Release
• Talk through
challenges on a walk
excella.com | @Honer_CUT
The U.S. Navy’s Approach
• Use collaborative sense-
making to explore
opportunities and plan
• Provide goals and objectives
to subordinates, allow them to
determine how to meet them
• Foster safe-to-fail
experimentation and
creativity of teams
• Create heuristics to help
solve challenging problems,
eschew rote solutions
excella.com | @Honer_CUT
You can do this today!
Here’s How
excella.com | @Honer_CUT
Employ Collaborative Sense-Making
• Leverage collective
knowledge through:
• Standups
• Retrospectives
• Planning sessions
• Etc…
• Allow the future to
emerge
excella.com | @Honer_CUT
Use “Mission Command”
• Define what, not how
• Foster creativity within your teams
• Allow them to explore options and
identify new opportunities
excella.com | @Honer_CUT
Perform Safe-to-Fail Experiments
• Allow variation between
and among teams
• Explore the problem
space more rapidly
• Respect context and
history
excella.com | @Honer_CUT
Develop Doctrine/Heuristics not Processes
• Our work is “art” not ”science”
• Develop contextual patterns
• Exploit unforeseen opportunities
• Evolve more rapidly
excella.com | @Honer_CUT
Thank You
–
Any
Questions?

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