The document provides instructions for using a competency matrix tool. It explains how to access and navigate the tool's home page to view competency assessments, update skills and experience, and see approval statuses. It also outlines how to add or update details in specific sections like domain, services, tools, process knowledge, products, countries worked, and locations. Finally, it provides contact information for technical support.

1. Create The Frontier
© 2020 QuEST. All Rights Reserved. Confidential 1
Competency Matrix Help Manual
RMG

2. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 2
2
Link on Intranet
Intranet > Apps > Resource Management Group > Competency Matrix
Click here

3. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 3
3
Home Page
View Competency
Assessment details
Update Competency/Skill
Details
Skills update status
Approval status
If your experience is not showing up,
please go to your iEngage, update your
previous employment

4. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 4
4
View
Part 1: Shows the competency assessment details like Behavioral, Technical, Functional and Project Management
Part 2: Displays information like Languages known, Certification details, Previous Experience and Qualification details
from iEngage. If they are blank, please update in your iEngage

5. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 5
5
Domain
Click here to add
new record
Edit or delete
existing details
Select Domain,
Sub-Domain, Exp.
in Months, Last
worked and Submit
Select Domain and Sub-domain as
others if you have worked in
domain other than available in the
list and provide domain name in
comments box.

6. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 6
6
Service/Sub-service
Click here to add
new record Edit or delete
existing details
Select Service, Sub-Service as
others if you have worked in
Stream other than available in the
list and provide details in comments
box.

7. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 7
7
Tools
Click here to add
new record
Select Particular
Stream/Service/Sub-Service to
get tools available in that list
Use this option if you do not
know under which Stream
your tool exists. You can
search the tool by typing
characters or select from the
list below
Edit or delete
existing details

8. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 8
8
Process Knowledge
Click here to add
new record
Edit or delete
existing details
Check this option if you do not
have any experience on the
process

9. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 9
9
Product Knowledge
Click here to add
new record
Select Domain from the list to
get the Products populated.
Edit or delete
existing details

10. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 10
10
Countries Worked
Click here to add
new record
Select the country
and duration
Edit or delete
existing details

11. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 11
11
PM Tool Experience
Click here to add
new record
Check this option if you do not
have any experience on the
PM Tools
Edit or delete
existing details

12. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 12
12
Resume Upload
Click on Upload
after selecting the
file
Click here to
download the
uploaded Resume

13. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 13
13
Locations (Applicable only for North America Employees)
Click here to add
new record
Select the state to
get the respective
cities loaded.

14. © 2020 QuEST. All Rights Reserved. Confidential
Confidential 14
14
Support/Point of contact
• Chat Bot
• Employees can interact with chat bot to know answers about the functionality or features or descriptors of
about different fields in the tool
• FAQ’s
• Employees can also view FAQ document in the competency matrix tool
• Support
• For any support on the tool, employees can send an email to competencymatrix.support@quest-
global.com
• Alternatively employees can send email to suresh.pvr@quest-global.com
• For NA based employees, can send email to Erin.Quinley@quest-global.com
• Note: Employees are requested to share the screen shots of the issue they are facing while sending email to
support.

15. Engineering | Enterprise Solutions | Operations & Supply Chain | Technology & Digital Solutions
Thank You