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ENVENTA GROUP



                        Enventa Power Technologies Pvt. Ltd.,
                               E-198B Sector 63,Noida,


                          Enventa Energy Systems P. Ltd.
                          Plot No.124, Functional Indl. Estate,
                                       New Delhi


                            Omkam Electronics Pvt.Ltd.,
                          Plot No.B-2, Functional Indl. Estate,
                                      New Delhi.


                 ENVENTA GROUP manufactures, sells and services
                       UPS Systems under the brand names
                      EnVENTA (True OnLine UPS Systems),
                          OMKAM (SolarUPS Systems)
                            and SOLUS (For services)
                              and are Partners for
                         EATON POWERWARE PVT.LTD.
                        For EATON range of UPS Systems
                               (40kVA – 1100kVA)




  All respective logos are registered trademarks of ENVENTA GROUP and with patented
technology & patented designs - we are using our technical expertise to provide customers
                with what they need most in a power management solutions.
COMPANY HISTORY :-

 1993 :

      Started off as a UPS Consultancy Proprietorship Firm, providing Consultancy
      Services, Sales and service of OnLine UPS Systems.

 1994-1996 :

      Company formed in name and style of Omcam Control Systems Pvt. Ltd.
      The company was associated with products from Exide Electronics (Now Eaton
      Powerware) and MerlinGerin (group Schneider). Within Two year several projects
      were successfully executed that included installations at AT&T, KLM Airlines,
      Thomson Press, Times Of India, ANA Airlies, ITC Group, Ranbaxy Group and
      several others.

 1996 -2001 :

      The company ventured into own manufacturing of Off-Line UPS Systems under
      the brand name SOLUS and witnessed a rapid growth to become one of the most
      popular Off-Line UPS brand.

 2001 -2004 :

      The company expanded its product base and started manufacturing of IGBT
      Based OnLine UPS Systems under the brand name OMCAM till 10kVA using the
      latest SPWM technology.

 2004 -2008 :

      The company further expanded its product base and manufactured its first
      3Phase UPS System using the latest Micro-Controllers . The product became a huge
      success in industrial environment within a very short span of time.


 2008 -2012 :

      The Company OMKAM ELECTRONICS PVT. LTD. was formed and the entire
       manufacturing, sales and service staff of OnLine UPS Systems joined the new
      company, brand ENVENTA was officially launched. Within 3 years ENVENTA
      became a very strong brand in Industrial Applications with installation of more than
      4500 OnLine UPS Systems. OMKAM also entered into associations with EATON
      POWERWARE P.LTD. for high capacity UPS Systems 40kVA-1100kVA.

      During the period 2008-2010 ENVENTA scaled new heights and witnessed more
      than 400% growth owing to the major changes in the organization with addition of
      manpower, Opening of Regional Offices at Mumbai & Kolkata, establishiment of a
      Pan India Service Network through Service Centres & Resident Service Engineers.

      In the year 2011 we laid up the foundation of New Production Facility at Noida. Once
      operational this will be one of the best automated UPS manufacturing facilities in
      North India.

      During this period ENVENTA also developed the DSP controlled UPS System using
      DSP MC56f8014 from MOTOROLA from Freescale. All necessary controls, drivers,
      power supply and Display on Single board.
HUMAN RESOURCE :-
70+ dedicated, skilled personnel consisting of

18 Qualified Engineers (Post Graduate,Graduate)
15 Technicians (I.T.I)
12 Graduate (Non Engineering)
25 Diploma Engineers
5 Miscellaneous staff

Technical Personnel : 80%
Admn/Comm.Personnel : 20%


MANUFACTURING FACILITY :-
Electronics :
- Full manufacturing facility for assembly and testing of PCBs.
- PCB manufacturing area is fully climatic controlled.
- Development of firmware & application softwares
- Full facility for routine testing of all products including simulated tests and endurance
    tests.

Electrical :
- Full manufacturing facility for assembly and testing of Power Electronics equipments
    upto 120kVA
- Full manufacturing facility for making and testing of control & power harnessing.
- Full facility for manufacturing, testing of electromagnetic coils.

Infrastructure :
- Production area of 4000 sq.ft with modern layout
- Upcoming 10000 sq.ft of manufacturing facility at Noida.
- Separate areas for Fitting, for Wiring, Testing,QC and warehousing.
- Clean and dry environment for testing and storage of tested PCBs and electronic
     components.
- Dedicated Staff for pre-sales and post-sales service support.

ENGINEERING CAPABILITY :-

-   Own R&D facility with qualified experienced engineers
-   Competence in absorbing foreign technology for product localization
-   Competence in modifying foreign products to suit Indian environment.
-   Competence in PCB designing
-   Capability in programming of EPROMs, ICs., Microcontrollers & DSPs.


PRODUCTS DEVELOPED :
-   True OnLine IGBT based OnLine UPS Systems
-   MicroController based UPS driver & control cards
-   DSP based OnLINE UPS Systems
-   SineWave Inverters for Industrial Applications
-   OnLine UPS Systems with PFC upto 10kVA
-   Powercrane UPS monitoring Software, SNMP & RS232 compantibility.
Noteworthy Installations :

1. SIEMENS: One single order for 7 nos. 20 Kva and 3 nos. 15kVA from Siemens India Ltd.,
   Medical Equipment Dvn. For Hospitals at PAN India.
2. ADITYA BIRLA: 30nos 20KVA, 20nos 10KVA, 60nos 3KVA, 80nos 2KVA, 30nos 2.5KVA,
   100 Nos. 3.5 kVA installed at Aditya Birla Financial services Ltd, Birla Sunlife Insurance
   Ltd, Birla Money Ltd, Birla Carbon & Research centre at PAN India
3. EDELWEISS: 20KVA, 20nos 8KVA, 36nos 2KVA UPS Systems installed at Edelweiss
   Securities Ltd at Pan India. Now 6 KVA for Edelweiss Tokyo Insurance 20 Branches.
4. McDONALDS: 45 nos. 20KVA UPS & 20nos 10KVA installed at McDonalds at PAN India
5. MAHINDRA FINANCE: 2nos 50KVA, 35nos 20KVA, 30nos 10KVA UPS Systems
   installed at Mahindra & Mahindra, Mahindra Finance Ltd at PAN India.
6. KAYA SKIN; 75nos 5KVA installed at Kaya Skin care Ltd at PAN India
7. GTL: 3Nos. 30KVA & 8nos 20KVA installed at Global Tele Systems Ltd at PAN India
8. AXIS BANK: 4nos 20KVA, 25nos 10KVA installed at AXIS Bank at PAN India
9. YES BANK: 2nos 40KVA, 14nos 20 / 10KVA UPS, 5 no. 2 kVA installed at Yes Bank at
   PAN India.
10. ICICI BANK : 30nos 10KVA, 30nos 5KVA installed Pan India
11. FUTURE GROUP: 6nos 20KVA, 60nos 2KVA UPS, 60nos 1kVA UPS installed at Future
    Group at PAN India.
12. SIFY: 8nos 40KVA installed at Sify at New Delhi.
13. CATMOSS : 10KVA UPS systems installed at various stores all over North India.
14. SharpSIght Eye Centre : 25kVA UPS Systems installed at various centres all over
    Delhi/NCR
15. Tamil Nadu Police: 30Nos. 3kVA OnLine UPS Systems installed at various locations in
    Central Jails all over Tamil Nadu.
16. Haryana Police : 10kVA OnLINE UPS Systems installed at various localtions all over
    Haryana.
17. Rajasthan Police : 20 Nos. 5kVA OnLine UPS Systems installed for Survellence at
    various locations all over Rajasthan.
PRODUCT RANGE:

EnVENTA LINE-INTERACTIVE UPS up to 3KVA.

      Extended Run time Facility and DG Set Compatible
      Line Interactive / Bi – Directional Inverter / Converter module
      Sine wave Output Voltage – For compatibility with all types of Load
      Surge / Spike Protection – Prevents electronic equipment and data error/corruption
      RS232 communication interface ( optional ): Online display of UPS parameters and
       automatic shutdown in case of extended power failure and thereby prevents data loss
      Boost / Buck Circuit – Supports the load even under low voltage conditions without
       draining the batteries and prevents from damages during over voltages

EnVENTA ON-LINE UPS, HT11 Series up to 10 KVA 1Ph-1Ph.

      PWM Technology Using IGBTs
      20 KHz Switching Frequency
      True Isolated ON-LINE Design
      High Performance; High Efficiency
      Extended Run Time Facility
      Intelligent Computer Interface
      Diesel Genset Compatible
      Electronic Solid State Static By-pass
      Excellent Voltage Regulation and Transient Response

EnVENTA ON-LINE UPS, HT31 Series up to 40 KVA 3Ph-1Ph.

      PWM Technology Using IGBTs
      High Switching Frequency
      ON-LINE Double Conversion Design
      Simple and Highly Reliable Design
      Comprehensive LC Display
      Intelligent Computer Interface
      Diesel Genset Compatible
      Bi-directional Electronic Solid State Static By-pass
      Excellent Voltage Regulation and Transient Response

EnVENTA ON-LINE UPS, HT33 Series up to 120 KVA 3Ph-3Ph.

      PWM Technology Using IGBTs
      High Switching Frequency
      ON-LINE Double Conversion Design
      Simple and Highly Reliable Design
      Comprehensive LC Display
      Intelligent Computer Interface
      Diesel Genset Compatible
      Bi-directional Electronic Solid State Static By-pass
      Excellent Voltage Regulation and Transient Response
CUSTOMER SUPPORT


The Customer Support Department operates through Area offices and service centers spread
across the country.

      SUPPORT PRIOR TO DISPATCH
          o Customer site verification
          o Guidance related to site preparation
          o Product related training.

      SUPPORT AFTER DISPATCH
          o Product Installation and Commissioning
          o Training on the regular usages of the product

      WARRANTY SUPPORT
         o On-Site support for repair.
         o TAT (Turn Around Time)
               Within City Limit 24 hrs.
               Depending on the distance from Service Center

      POST WARRANTY SUPPORT:
          o Annual Maintenance Contract ( AMC ) finalization at site.
          o Assurance of 7 yrs. Support after the model is phased out with spares
             availability.
          o On-Site Support, if product remains under regular AMC.
          o Up gradation of older systems through buy-back offers

      SUPPORT SETUP
          o Computerized maintenance of Customer Records.
          o Pool of trained and experienced service engineers.
          o Co-ordination of country-wide service support network through Area Offices-
            Customer Support and Resident Service Engineers.
          o Active team to monitor and follow up for “AMC.”
          o Computerized Inventory Management for spares, tools & equipment.
Contact us


Corporate Office :-
       Plot No. 124, Functional Industrial Area,
       Patparganj, Delhi- 110092
       Tel: 011- 22165642, 22165643, 22165613
       Fax: 011-22165613
       Customer Care : 9250177400, 9250177408
       Email: info@enventa.in

       Delhi Works:
       Plot No. 124, Functional Industrial Estate
       Patparganj Delhi- 110092

       Noida Works (Upcoming):
       Plot No.198B, Sector 63,Noida


East India Regional Office

Sales Office: 7A, Rani Rashmoni Road, Kolkata – 7
Service Centre : 48/23a, Swiss Park Road, Tollyganj, Kolkata 23
Tel. 07439054015 (Mr.Kamal Rawat), 09330828420 (Mr.Mullick), 09330828424 (Mr.Babu)


West india Regional Office

Sales Office: Dynasty Building, Level 4, Andheri Kurla Road, Andheri (E)
Service Centre : R4/208, MMRDA Complex, Off Mahakali, Mumbai 93
Tel. 09371859111 (Mr.Amit Mahendru), 09172473104 / 09324378826 (Mr.Prashant)


Central Call Logging at : 09250177400-08
SERVICE SUPPORT LOCATIONS :


Service Support is available at most strategic locations all over India through Company’s own
Regional Offices, Service Centres, Resident Engineers and also service-partners at distant
remote locations at locations including (but not confined to)

- J&K : Service Centre at Jammu, Service partner at Srinagar

- Punjab : Service Centre at Chandigarh, Resident Engineers at Amritsar & Ludhiana

- Rajasthan : Service Centre at Jaipur, Service Partner at Udaipur

- Uttar Pradesh : Service Centre at Kanpur, Resident Engineers at Lucknow & Agra

- Uttarakhand : Service Centre at Dehradun

- Bihar : Resident Engineers at Patna

- West Bengal : Regional Office at Kolkata

- North East : Resident Engineers at Guwahati

- Orissa : Resident Engineers at Bhuvaneshwar

- Gujrat : Resident Engineers at Ahmedabad, Vadodara

- Maharashtra : Regional Office at Mumbai

- Karnataka : Service Partners at Bangalore, Mysore

- Tamil Nadu : Service Partner at Chennai

- Andhra Pradesh : Service Partner at Hyderabad

- Madhya Pradesh : Resident Engineers at Bhopal & Indore

- Chattisgarh, Jharkhand ; Resident Engineer at Ranchi
SERVICE LEVEL AGREEMENT
Enventa Energy Systems Pvt. Ltd. (EESPL) will provide all the services based on best
practices and ensure the service and availability of UPS Systems. EESPL will cover the
following services as under :

Maintenance Services

       Comprehensive corrective maintenance of complete system inclusing replacement
        and/or repair of defective parts free of cost during the warranty period.
       Handling of all hardware related issues, repair and maintenance including supply of
        spares.
       24x7 call logging facility as per enclosed Complaint Logging & Escalation Process
       Response Time* <2hours
       Resolution Time*: <8 hours
       Quarterly/yearly Preventive Maintenance of all equipments
       Annual Assessment of equipment parameters, calibration of all metering and
        protective features if required.

    * Conditions apply


COMPLAINT LOGGING AND ESCALATION PROCEDURE :
For Delhi/NCR :

        Level 1 : Ms.Rashmi Verma 9250177400, 9250177408
        Level 2 : Mr.Rahul Verma, 9899233533, 9711212212
        Level 3 : Mr.Manish Verma,Director 9891012135

For Eastern India :

        Level 1 : Mr.Saif-Ul-Rehman Mullick 09330828420
        Level 2 : Mr.Kamal Rawat 07439054015
        Level 3 : Mr.Manish Verma, Director 9891012135

For Western India :

        Level 1 : Mr.Amit Mahendru 09371859111
        Level 2 : Ms.Rashmi Verma 09250177408
        Level 3 : Mr.Manish Verma, Director 9891012135

For South India :

        Level 1 : Mr.ShreeSine 09246564650
        Level 2 : Ms.Rashmi Verma 9250177408
        Level 3 : Mr.Manish Verma, Director 9891012135


Email id for call logging :
support@enventa.in

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Company profile enventa1

  • 1. ENVENTA GROUP Enventa Power Technologies Pvt. Ltd., E-198B Sector 63,Noida, Enventa Energy Systems P. Ltd. Plot No.124, Functional Indl. Estate, New Delhi Omkam Electronics Pvt.Ltd., Plot No.B-2, Functional Indl. Estate, New Delhi. ENVENTA GROUP manufactures, sells and services UPS Systems under the brand names EnVENTA (True OnLine UPS Systems), OMKAM (SolarUPS Systems) and SOLUS (For services) and are Partners for EATON POWERWARE PVT.LTD. For EATON range of UPS Systems (40kVA – 1100kVA) All respective logos are registered trademarks of ENVENTA GROUP and with patented technology & patented designs - we are using our technical expertise to provide customers with what they need most in a power management solutions.
  • 2. COMPANY HISTORY :- 1993 : Started off as a UPS Consultancy Proprietorship Firm, providing Consultancy Services, Sales and service of OnLine UPS Systems. 1994-1996 : Company formed in name and style of Omcam Control Systems Pvt. Ltd. The company was associated with products from Exide Electronics (Now Eaton Powerware) and MerlinGerin (group Schneider). Within Two year several projects were successfully executed that included installations at AT&T, KLM Airlines, Thomson Press, Times Of India, ANA Airlies, ITC Group, Ranbaxy Group and several others. 1996 -2001 : The company ventured into own manufacturing of Off-Line UPS Systems under the brand name SOLUS and witnessed a rapid growth to become one of the most popular Off-Line UPS brand. 2001 -2004 : The company expanded its product base and started manufacturing of IGBT Based OnLine UPS Systems under the brand name OMCAM till 10kVA using the latest SPWM technology. 2004 -2008 : The company further expanded its product base and manufactured its first 3Phase UPS System using the latest Micro-Controllers . The product became a huge success in industrial environment within a very short span of time. 2008 -2012 : The Company OMKAM ELECTRONICS PVT. LTD. was formed and the entire manufacturing, sales and service staff of OnLine UPS Systems joined the new company, brand ENVENTA was officially launched. Within 3 years ENVENTA became a very strong brand in Industrial Applications with installation of more than 4500 OnLine UPS Systems. OMKAM also entered into associations with EATON POWERWARE P.LTD. for high capacity UPS Systems 40kVA-1100kVA. During the period 2008-2010 ENVENTA scaled new heights and witnessed more than 400% growth owing to the major changes in the organization with addition of manpower, Opening of Regional Offices at Mumbai & Kolkata, establishiment of a Pan India Service Network through Service Centres & Resident Service Engineers. In the year 2011 we laid up the foundation of New Production Facility at Noida. Once operational this will be one of the best automated UPS manufacturing facilities in North India. During this period ENVENTA also developed the DSP controlled UPS System using DSP MC56f8014 from MOTOROLA from Freescale. All necessary controls, drivers, power supply and Display on Single board.
  • 3. HUMAN RESOURCE :- 70+ dedicated, skilled personnel consisting of 18 Qualified Engineers (Post Graduate,Graduate) 15 Technicians (I.T.I) 12 Graduate (Non Engineering) 25 Diploma Engineers 5 Miscellaneous staff Technical Personnel : 80% Admn/Comm.Personnel : 20% MANUFACTURING FACILITY :- Electronics : - Full manufacturing facility for assembly and testing of PCBs. - PCB manufacturing area is fully climatic controlled. - Development of firmware & application softwares - Full facility for routine testing of all products including simulated tests and endurance tests. Electrical : - Full manufacturing facility for assembly and testing of Power Electronics equipments upto 120kVA - Full manufacturing facility for making and testing of control & power harnessing. - Full facility for manufacturing, testing of electromagnetic coils. Infrastructure : - Production area of 4000 sq.ft with modern layout - Upcoming 10000 sq.ft of manufacturing facility at Noida. - Separate areas for Fitting, for Wiring, Testing,QC and warehousing. - Clean and dry environment for testing and storage of tested PCBs and electronic components. - Dedicated Staff for pre-sales and post-sales service support. ENGINEERING CAPABILITY :- - Own R&D facility with qualified experienced engineers - Competence in absorbing foreign technology for product localization - Competence in modifying foreign products to suit Indian environment. - Competence in PCB designing - Capability in programming of EPROMs, ICs., Microcontrollers & DSPs. PRODUCTS DEVELOPED : - True OnLine IGBT based OnLine UPS Systems - MicroController based UPS driver & control cards - DSP based OnLINE UPS Systems - SineWave Inverters for Industrial Applications - OnLine UPS Systems with PFC upto 10kVA - Powercrane UPS monitoring Software, SNMP & RS232 compantibility.
  • 4. Noteworthy Installations : 1. SIEMENS: One single order for 7 nos. 20 Kva and 3 nos. 15kVA from Siemens India Ltd., Medical Equipment Dvn. For Hospitals at PAN India. 2. ADITYA BIRLA: 30nos 20KVA, 20nos 10KVA, 60nos 3KVA, 80nos 2KVA, 30nos 2.5KVA, 100 Nos. 3.5 kVA installed at Aditya Birla Financial services Ltd, Birla Sunlife Insurance Ltd, Birla Money Ltd, Birla Carbon & Research centre at PAN India 3. EDELWEISS: 20KVA, 20nos 8KVA, 36nos 2KVA UPS Systems installed at Edelweiss Securities Ltd at Pan India. Now 6 KVA for Edelweiss Tokyo Insurance 20 Branches. 4. McDONALDS: 45 nos. 20KVA UPS & 20nos 10KVA installed at McDonalds at PAN India 5. MAHINDRA FINANCE: 2nos 50KVA, 35nos 20KVA, 30nos 10KVA UPS Systems installed at Mahindra & Mahindra, Mahindra Finance Ltd at PAN India. 6. KAYA SKIN; 75nos 5KVA installed at Kaya Skin care Ltd at PAN India 7. GTL: 3Nos. 30KVA & 8nos 20KVA installed at Global Tele Systems Ltd at PAN India 8. AXIS BANK: 4nos 20KVA, 25nos 10KVA installed at AXIS Bank at PAN India 9. YES BANK: 2nos 40KVA, 14nos 20 / 10KVA UPS, 5 no. 2 kVA installed at Yes Bank at PAN India. 10. ICICI BANK : 30nos 10KVA, 30nos 5KVA installed Pan India 11. FUTURE GROUP: 6nos 20KVA, 60nos 2KVA UPS, 60nos 1kVA UPS installed at Future Group at PAN India. 12. SIFY: 8nos 40KVA installed at Sify at New Delhi. 13. CATMOSS : 10KVA UPS systems installed at various stores all over North India. 14. SharpSIght Eye Centre : 25kVA UPS Systems installed at various centres all over Delhi/NCR 15. Tamil Nadu Police: 30Nos. 3kVA OnLine UPS Systems installed at various locations in Central Jails all over Tamil Nadu. 16. Haryana Police : 10kVA OnLINE UPS Systems installed at various localtions all over Haryana. 17. Rajasthan Police : 20 Nos. 5kVA OnLine UPS Systems installed for Survellence at various locations all over Rajasthan.
  • 5. PRODUCT RANGE: EnVENTA LINE-INTERACTIVE UPS up to 3KVA.  Extended Run time Facility and DG Set Compatible  Line Interactive / Bi – Directional Inverter / Converter module  Sine wave Output Voltage – For compatibility with all types of Load  Surge / Spike Protection – Prevents electronic equipment and data error/corruption  RS232 communication interface ( optional ): Online display of UPS parameters and automatic shutdown in case of extended power failure and thereby prevents data loss  Boost / Buck Circuit – Supports the load even under low voltage conditions without draining the batteries and prevents from damages during over voltages EnVENTA ON-LINE UPS, HT11 Series up to 10 KVA 1Ph-1Ph.  PWM Technology Using IGBTs  20 KHz Switching Frequency  True Isolated ON-LINE Design  High Performance; High Efficiency  Extended Run Time Facility  Intelligent Computer Interface  Diesel Genset Compatible  Electronic Solid State Static By-pass  Excellent Voltage Regulation and Transient Response EnVENTA ON-LINE UPS, HT31 Series up to 40 KVA 3Ph-1Ph.  PWM Technology Using IGBTs  High Switching Frequency  ON-LINE Double Conversion Design  Simple and Highly Reliable Design  Comprehensive LC Display  Intelligent Computer Interface  Diesel Genset Compatible  Bi-directional Electronic Solid State Static By-pass  Excellent Voltage Regulation and Transient Response EnVENTA ON-LINE UPS, HT33 Series up to 120 KVA 3Ph-3Ph.  PWM Technology Using IGBTs  High Switching Frequency  ON-LINE Double Conversion Design  Simple and Highly Reliable Design  Comprehensive LC Display  Intelligent Computer Interface  Diesel Genset Compatible  Bi-directional Electronic Solid State Static By-pass  Excellent Voltage Regulation and Transient Response
  • 6. CUSTOMER SUPPORT The Customer Support Department operates through Area offices and service centers spread across the country.  SUPPORT PRIOR TO DISPATCH o Customer site verification o Guidance related to site preparation o Product related training.  SUPPORT AFTER DISPATCH o Product Installation and Commissioning o Training on the regular usages of the product  WARRANTY SUPPORT o On-Site support for repair. o TAT (Turn Around Time)  Within City Limit 24 hrs.  Depending on the distance from Service Center  POST WARRANTY SUPPORT: o Annual Maintenance Contract ( AMC ) finalization at site. o Assurance of 7 yrs. Support after the model is phased out with spares availability. o On-Site Support, if product remains under regular AMC. o Up gradation of older systems through buy-back offers  SUPPORT SETUP o Computerized maintenance of Customer Records. o Pool of trained and experienced service engineers. o Co-ordination of country-wide service support network through Area Offices- Customer Support and Resident Service Engineers. o Active team to monitor and follow up for “AMC.” o Computerized Inventory Management for spares, tools & equipment.
  • 7. Contact us Corporate Office :- Plot No. 124, Functional Industrial Area, Patparganj, Delhi- 110092 Tel: 011- 22165642, 22165643, 22165613 Fax: 011-22165613 Customer Care : 9250177400, 9250177408 Email: info@enventa.in Delhi Works: Plot No. 124, Functional Industrial Estate Patparganj Delhi- 110092 Noida Works (Upcoming): Plot No.198B, Sector 63,Noida East India Regional Office Sales Office: 7A, Rani Rashmoni Road, Kolkata – 7 Service Centre : 48/23a, Swiss Park Road, Tollyganj, Kolkata 23 Tel. 07439054015 (Mr.Kamal Rawat), 09330828420 (Mr.Mullick), 09330828424 (Mr.Babu) West india Regional Office Sales Office: Dynasty Building, Level 4, Andheri Kurla Road, Andheri (E) Service Centre : R4/208, MMRDA Complex, Off Mahakali, Mumbai 93 Tel. 09371859111 (Mr.Amit Mahendru), 09172473104 / 09324378826 (Mr.Prashant) Central Call Logging at : 09250177400-08
  • 8. SERVICE SUPPORT LOCATIONS : Service Support is available at most strategic locations all over India through Company’s own Regional Offices, Service Centres, Resident Engineers and also service-partners at distant remote locations at locations including (but not confined to) - J&K : Service Centre at Jammu, Service partner at Srinagar - Punjab : Service Centre at Chandigarh, Resident Engineers at Amritsar & Ludhiana - Rajasthan : Service Centre at Jaipur, Service Partner at Udaipur - Uttar Pradesh : Service Centre at Kanpur, Resident Engineers at Lucknow & Agra - Uttarakhand : Service Centre at Dehradun - Bihar : Resident Engineers at Patna - West Bengal : Regional Office at Kolkata - North East : Resident Engineers at Guwahati - Orissa : Resident Engineers at Bhuvaneshwar - Gujrat : Resident Engineers at Ahmedabad, Vadodara - Maharashtra : Regional Office at Mumbai - Karnataka : Service Partners at Bangalore, Mysore - Tamil Nadu : Service Partner at Chennai - Andhra Pradesh : Service Partner at Hyderabad - Madhya Pradesh : Resident Engineers at Bhopal & Indore - Chattisgarh, Jharkhand ; Resident Engineer at Ranchi
  • 9. SERVICE LEVEL AGREEMENT Enventa Energy Systems Pvt. Ltd. (EESPL) will provide all the services based on best practices and ensure the service and availability of UPS Systems. EESPL will cover the following services as under : Maintenance Services  Comprehensive corrective maintenance of complete system inclusing replacement  and/or repair of defective parts free of cost during the warranty period.  Handling of all hardware related issues, repair and maintenance including supply of spares.  24x7 call logging facility as per enclosed Complaint Logging & Escalation Process  Response Time* <2hours  Resolution Time*: <8 hours  Quarterly/yearly Preventive Maintenance of all equipments  Annual Assessment of equipment parameters, calibration of all metering and protective features if required. * Conditions apply COMPLAINT LOGGING AND ESCALATION PROCEDURE : For Delhi/NCR : Level 1 : Ms.Rashmi Verma 9250177400, 9250177408 Level 2 : Mr.Rahul Verma, 9899233533, 9711212212 Level 3 : Mr.Manish Verma,Director 9891012135 For Eastern India : Level 1 : Mr.Saif-Ul-Rehman Mullick 09330828420 Level 2 : Mr.Kamal Rawat 07439054015 Level 3 : Mr.Manish Verma, Director 9891012135 For Western India : Level 1 : Mr.Amit Mahendru 09371859111 Level 2 : Ms.Rashmi Verma 09250177408 Level 3 : Mr.Manish Verma, Director 9891012135 For South India : Level 1 : Mr.ShreeSine 09246564650 Level 2 : Ms.Rashmi Verma 9250177408 Level 3 : Mr.Manish Verma, Director 9891012135 Email id for call logging : support@enventa.in