The document outlines the 7 stages of community mediation: 1) Initial contact with the first party; 2) Initial contact with the second party; 3) Preparing to work on the dispute; 4) Setting the scene and hearing the issues; 5) Exploring the issues; 6) Building agreements; 7) Closure and follow-up. It describes the roles and skills of mediators at each stage, including establishing rapport, ensuring confidentiality, facilitating face-to-face meetings between parties, and helping parties shift from positions to interests to reach agreements. The goal is a win-win outcome through this structured mediation process.

1. Community Mediation:
-An Application In the field
Workshop on
Youth and Elders for Community Development
27-29 April 2010
Munas Kalden, UNDP, Ampara
munas.kalden@undp.org 1

2. munas.kalden@undp.org 2

3. Community Mediation: 07 Stages
7. Closure and
follow -up 1. Initial contact
with the first
party
6. Building
Agreements 2. Initial
Community contact with the
Mediation: second party
Seven Stages
3. Preparing to
5. Exploring the work on the
issues dispute
4. Setting the scene-
hearing the issues
munas.kalden@undp.org 3

4. Stage 01 :
Initial Contact with First Party
munas.kalden@undp.org 4

5. Roles of the Mediators:
Home Visit Establishing contact
on the party’s own
ground
HOME PLACE
munas.kalden@undp.org 5

6. Mediators Skills in this stage:
Active Rapport
Listening building
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7. Why?
To establish a To get a full story
working relationship of the dispute and
with the party its history
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8. Initial complaint: Part of the Issue
Issues
directly
related to
the dispute
Full picture of
the issue
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9. Stage 02 :
First Contact with the Second
Party
munas.kalden@undp.org 9

10. Mediators in this stage:
If party Agreeing face-
Confidentiality not to-face
agreed, st meeting
op the
process
munas.kalden@undp.org 10

11. Stage03 :
Preparing to Work on the Dispute
munas.kalden@undp.org 11

12. Mediators...
Face to face meeting
at a neutral place
If not....
Assessment for
next steps
Further
visits
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13. Mediators...
Shuttle
mediation
Referral
elsewhere
Or
closing
the case
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14. Refusing to Face-to-Face
Lack of
confidence in
other party
willingness to
Lack of confidence in change Lack of confidence in
their own ability to the process
negotiate
others Losing
position
munas.kalden@undp.org 14

15. Stage04 :
Setting the Scene and
Hearing the Issues
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16. Roles of Mediators
Introduction
and well
come to the Issues of
Ground rule behaviour
parties
individually
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17. Roles of Parties
Out line the Out line the
issues from issues from
PartyA partyB
perspectives perspectives
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18. Identifying List of Issues
List
of
issu
e
Bringing the issues
from both statements
into an agenda
Seek clarification or specific
details, where necessary
Mediators summary of what
they have heard
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19. Stage 05 :
Exploring the Issues
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20. Opportunity to Widen the
Discussion
Allowing the parties to
explore feeling
aroused by the dispute
munas.kalden@undp.org 20

21. Role of
the Mediator
Thinking about the
future
Getting out from
the
feeling, anger
and hurt aroused
by the dispute
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22. Mediators in this stage:
Neutrality Equitability
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23. Role of
the Mediator
Look at where their
Stated position interest lie
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24. Out come
Win win win
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25. Stage06 :
Building Agreements
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26. Redefining the Problem
From Agenda Redefine
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27. Parties: from Position to Interest
Looking the problem from the
perspective of their
interest
than their previous
position
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28. Parties...
Changing priorities
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29. Parties....
What issue first
To resolve
?
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30. Parties...
Written Agreement
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31. Stage07 :
Closure and Follow-Up
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32. munas.kalden@undp.org 32

33. munas.kalden@undp.org 33

34. Thanks
Munas.kalden@undp.org
Munas.kalden@gmail.com
munas.kalden@undp.org 34