Community Mates had an incredibly successful 2016, more than doubling their volunteer hours, mates engaged, and non-profit organizations supported compared to 2015. Some key achievements included over 4,400 volunteer hours performed, support for 87 different NFPs across multiple countries, and 235 events supported. The acquisition of two other charities also expanded Community Mates' impact and operations in Western Australia. Feedback from volunteers and non-profits was overwhelmingly positive about the important contributions of Community Mates.

1. Annual Team Paper
December 2016
Chris Evans

2. Annual Team Report
December 2016
Prepared by: Chris Evans
2 | P a g e
Table of Contents
Executive Summary......................................................................................................................................................... 3
The 2016 Year!!........................................................................................................................................................... 3
Stories.............................................................................................................................................................................. 4
From a Mate................................................................................................................................................................ 4
From NFPs ................................................................................................................................................................... 4
Detailed Performance ..................................................................................................................................................... 5
Performance Against Targets...................................................................................................................................... 5
Mates Database........................................................................................................................................................... 6
Social Media and Web................................................................................................................................................. 6
Merchandise................................................................................................................................................................ 6
Appendices...................................................................................................................................................................... 7
Appendix A - Operations by Chapter........................................................................................................................... 7
Appendix B - NFP Breakdown.................................................................................................................................... 10
Appendix C - Demographic Information – Facebook ................................................................................................ 11
Appendix D – Sign Up Reference Source................................................................................................................... 12

3. Annual Team Report
December 2016
Prepared by: Chris Evans
3 | P a g e
Executive Summary
The 2016 Year!!
WHAT A YEAR!! Key operational achievements this year include:
 4417 volunteer hours performed – a phenomenal 127% increase on 2015 and a massive 42.7% up on our 2016
operational budget
 768 Mates engaged – a huge 137% increase on 2015
 87 different NFPs supported across all Australian states and territories, China, the UK and Canada up 89% on 2015
 235 events supported – an awesome 108% increase on 2015
 Just as importantly we have substantially expanded our internal capacity and capability across charity development and
administration which has positioned us for even greater growth in 2017 with major plans for international expansion
ahead!
What an amazing 2016!
Volunteering Summary 31/12/2015 31/12/2016
Total Volunteering Hours 3458 7875
Total Volunteer Numbers 592 1309
Total NFPs 72 126
Number of Events This Year 99 235
Volunteer Hours this Year 1848 4417
Volunteer Numbers this Year 364 768
Number of NFPs this Year 46 87
ACQUISITONS!! Our incredible year was beyond all expectation and the acquisition and integration of two wonderful Western
Australian charities: Useful Inc. and Big Help Mob. Their histories now form part of our collective Community Mates story. Their
impact and deep relationship within the Western Australian community are now Community Mates’ and it is incredibly exciting to
be able to continue to make a difference together! Useful Inc.’s and Big Help Mobs’ key efforts are noted below:

4. Annual Team Report
December 2016
Prepared by: Chris Evans
4 | P a g e
Stories
From a Mate
Volunteering through Community Mates for the Disabled Surfers Association (D.S.A.) at
Maroochydore Beach recently with my teenage son was amazing! We had no previous
experience, but it was easy and the team leaders were fantastic, showing us what to do.
Volunteering was the perfect re-bonding for a grumpy teenager and an "over it" Mum.
We do regular counselling and are always so busy, but this time was one of the best
investments we've made in our relationship. The experience reminded me of my son's
good nature, it reminded him of all the good in his life and how he can help others and it
was a wonderful shared experience. The best part of all was the joy of being together
with beautiful people - participants, volunteers and carers. I can't recommend it highly
enough!
From NFPs
Melinda Bingley – Pretty in Pink Bra Walkathon for Breast Cancer: Community Mates
was an angel sent to me by offering their support with the Pretty in Pink Bra Walkathon
in 2016. I don’t know how we could have got through it without Community Mates. I am
grateful beyond words.
Shivawn Davis – Children’s Therapy Centre: I am delighted to recommend Community Mates to other community organisations.
The Children’s Therapy Centre had a need to develop a service resource for the many families who attend our centre. Kimberley
from Community Mates worked with us to find the perfect volunteer to support us on this project. We were thrilled with the
outcomes, and now our parents have access to a great resource that will meet their unique needs. From start to finish, Kimberley
monitored our needs and supported the process. She made what is often a complicated process, into a simple one. We are very
grateful to Community Mates for their support, and will not hesitate to approach them again for future projects.
Jodi Durkin – RACQ LifeFlight: This year I had the mammoth task of
organising over 100 volunteers to help run 24 days of Christmas
Gift Wrapping at Sunshine Plaza. Our goal was to raise over
$20,000 and to do that we needed help and lots of it. Community
Mates heard about my plight and got on the phone and asked
what do you need? The call went out and next thing I know I have
Community Mates volunteers rising to the call for help. I seriously
could not have achieved this without them.
Community Mates can be relied on to deliver on what they promise
and I will definitely be using them again.

5. Monthly Team Report
August 2015
Prepared by: Chris Evans
5 | P a g e
Detailed Performance
Performance Against Targets
What a truly amazing year!
We consistently made a
difference month in month
out!

6. Monthly Team Report
August 2015
Prepared by: Chris Evans
6 | P a g e
Mates Database
Mates Database 31/12/2015 31/12/2016
Total 1122 5061
Change % 351%
Social Media and Web
Social Media Statistics 31/12/2015 31/12/2016
Facebook* 2229 6587
LinkedIn 208 352
LinkedIn Employees 26 43
Linkedin Search** 88 80
Instagram 294 435
Twitter 185 219
Pinterest 50 50
* Includes Community Mates + Big Help Mob + Useful Inc.
** E.g. employees + volunteer experience
Merchandise
Merchandise Sales To Date 31/12/2015 31/12/2016
Tees 74 102
Caps 26 39

7. Annual Team Report
December 2016
Prepared by: Chris Evans
7 | P a g e
Appendices
Appendix A - Operations by Chapter

8. Annual Team Report
December 2016
Prepared by: Chris Evans
8 | P a g e

9. Annual Team Report
December 2016
Prepared by: Chris Evans
9 | P a g e
Chapter Hours 31/12/2015 31/12/2016
Total Chapter Hours (To Date) 3458 7875
Chapter Summary 31/12/2015 31/12/2016
No of Chapters (Live)1
20 20
Chapters Active This Month 5 11
Number of Chapters Active2
14 18
Chapter Location1
31/12/2015 31/12/2016
Australia 15 19
Europe 3 0
Asia 0 1
North America 1 0
Central America 1 0
South America 0 0
Africa 0 0
*Pending final decision / approval
1
Confidence had that the Chapter will still run events.
2
Have supported an event in the past six months.
Chapter Types1
31/12/2015 31/12/2016
Community 12 6
Education 8 14
Business 0 0
Government 0 0
Sporting 0 0
Defense 0 0
Retirement/Lifestyle Villages 0 0
Our growth in Chapter numbers
wasn’t as great as we had hoped
but what is simply incredible is
our improved productivity per
Chapter and we have made
major strides forward in
onboarding new Chapters signed
on. Our International Expansion
Committee however made
massive steps in setting up
Community Mates across
Australia!
A very special mention needs to be
made of our amazing Community
Mates Griffith University Chapter
who in their very first year
performed a phenomenal 1030
volunteer hours!! Simply
amazing!!

10. Annual Team Report
December 2016
Prepared by: Chris Evans
10 | P a g e
Appendix B - NFP Breakdown

11. Annual Team Report
December 2016
Prepared by: Chris Evans
11 | P a g e
Appendix C - Demographic Information – Facebook
Gender Stats
Number of F Volunteers 881
Number of M Volunteers 428
F Volunteer Hours 5630
M Volunteer Hours 2245
Total
1309 Volunteers
7875 Hours

12. Annual Team Report
December 2016
Prepared by: Chris Evans
12 | P a g e
Appendix D – Sign Up Reference Source