The document discusses EMBARQ's approach to marketing and communications for public transportation. It identifies three objectives: attracting new users, maintaining current users, and securing political and financial support. It outlines eight lines of work to achieve these objectives, including developing a master brand, helping cities market projects, internal communications, user education, information systems, marketing campaigns, public relations, feedback systems, and online engagement. The overall aim is to mitigate risks and disconnects to better connect people from here to there through public transportation.