Communication Toolbox
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The document provides tips for effective communication and questioning techniques. It lists factors that influence communication like words, tone, feedback, body language, and environmental clues. It then discusses questioning techniques such as moving from general to specific questions, sticking to one topic, keeping questions brief and clear, and avoiding yes or no questions. Sample phrases are given to elicit more information like "What would this look like in a perfect world?" The document also provides suggestions for getting at unsaid information, like asking "What is important to you at this point?" and "How do you know?" The document is authored by Pamela A. Scott and copyrighted by Armstrong Scott Inc.
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My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
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Communication Toolbox
- 1. Communication Toolbox Pamela A. Scott, presenter
- 2. Factors: Words, Vocal tone, Immediate feedback, Q , , , Questioning, Body language, Environmental clues, g, y g g, , Physical contact, Chit chat, Reliance on jargon Copyright Armstrong Scott Inc. 2007
- 3. Questioning techniques • Provide a general context • Move from general to specific questions • Stick to one topic at a time • Keep questions brief, to the point K i bi f h i • Communicate your logic • Let them answer once you ask • AVOID “yes” or “no” questions yes no Copyright Armstrong Scott Inc. 2007
- 4. Phrases you need to use • “What would this look like in a perfect world?” • “Can you help me understand your thinking about this?” (or your logic) this? • “What is your No. 1 desired outcome and why? why?” • “What should we do next?” Copyright Armstrong Scott Inc. 2007
- 5. Getting at the unsaid • “Tell me how you go about . . .” • “What happens next? And then? What then?” • “Please say some more.” • “What i i “Wh is important to you at this point?” hi i ?” • “How do you know?” • “What makes a difference?” • “How can I help? How help?” Copyright Armstrong Scott Inc. 2007
- 6. Sponsor of W K S f WeKnowEngineers.com Ei Pamela A. Scott Atlanta, GA 30345 404 248 9475 404-248-9475 pam@armstrongscott.com www.armstrongscott.com Copyright Armstrong Scott Inc. 2007