2. • Communication can be categorized into three basic types:
• (1) verbal communication, in which you listen to a person to understand their
meaning; (2) written communication, in which you read their meaning; and (
• 3) nonverbal communication, in which you observe a person and infer meaning
3. • Every person has a unique communication style, a way in which they interact and
exchange information with others. There are four basic communication styles:
• passive,
• aggressive,
• passive-aggressive and
• assertive.
• It's important to understand each communication style, and why individuals use
them
4. • In any office you will find four basic types of people:
• Logical, analytical, and data-oriented.
• Organized, plan-focused, and detail-oriented.
• Supportive, expressive, and emotionally oriented.
• Strategic, integrative, and idea-oriented
5. • When communication occurs, it typically happens in one of three ways: verbal,
nonverbal and visual.
6. • It's especially important to understand your primary communication style, since
this is the one you use most often. No style is best, but it may be
to your advantage to play up one over another, depending on the situation
7. • It's especially important to understand your primary communication style, since
this is the one you use most often. No style is best, but it may be
to your advantage to play up one over another, depending on the situation.
3 Steps to Identify Communication Styles
• Ask Questions.
• Observe Reactions.
• Listen Actively.
8. EXERCISES
• How would you describe your communication style?
• Be honest, but also make sure your answer jives with what you're
interviewing for. For example, if you're applying for a retail position where you'll
be interacting with customers frequently, don't lead by telling
the interview that you're really shy.
9. • Understand and adapt to different communication styles
• Be brief, direct and concise.
• Provide options.
• Use a fast, quick pace.
10. • Focus on results and return-on-investment.
• Avoid providing lots of details.
• Provide short answers.
• Look them straight in their eyes.
• Be truthful.
