notes for nursing students

1. NURSING
FOUNDATION
COMMUNICATION AND NURSE PATIENT RELATIONSHIP

2. DEFINITION :
Communication is a process in which
a message is transferred from one
person to other person through a
suitable media and the intended
message is received and understood
by the receiver.

3.  “A process by which two or more people exchange
ideas, facts, feelings or impressions in ways that each
gains a ‘common understanding’ of meaning, intent
and use of message” - Paul Leagens.
 “Communication is a two way process of sharing and
transmitting ideas, information and message
between two or more individuals.”

5. LEVEL OF COMMUNICATION
 Extrapersonal communication
 Interpersonal communication
 Intrapersonal communication
Organizational communication
 Mass communication5

6. Extrapersonal Communication:
• Communication is a process that takes place
with human entities and non-human entities as
well.
• When communication is done with non-human
entities it is called to be extra personal
communication.

7. Interpersonal Communication:
 • It involves two parties-a sender and a receiver
who use common language to transit message
either through oral communication or written
communication.
lntrapersonal Communication:
•Intrapersonal communication is all about talking
to ourselves.

8. Organizational Communication:
 In a team-based business organization, communication
becomes its lifeblood where people communicate with one
another.
 The flow of communication inside an organization may filter in
up, down and horizontal directions.
 Besides internal communication companies depend on
external communication also.
 Companies exchange messages with people outside the
organization through external communication.

9. Mass Communication:
 Newspapers, magazines and periodicals, the means of
mass communication are frequently used for oral or written
communication.
 Besides, technologies such as the intemet, e-mail,
voicemail, faxes, audiotape, teleconferencing,
videoconferencing and closed circuit televisions have
increased options for internal and external
communication.
 These fast means help people from all parts of the world to
work together.

10. ELEMENTS:
 here are seven elements of communication:
 › Source idea
 › Message
 › Encoding
 › Channel
 › Receiver
 › Decoding
 › Feedback

11.  The Source idea is the process by which one
formulates an idea to communicate to another party.
 This process can be influenced by external stimuli such
as books or radio, or it can come about internally by
thinking about a particular subject.
 The source idea is the basis for the communication. 1.
Source idea:

12. 2. Message:
 The Message is what will be communicated to another
party.
 It is based on the source idea, but the message is
crafted to meet the needs of the audience.
 For example, if the message is between two friends,
the message will take a different form than if
communicating with a superior.

13. 3. Encoding:
Encoding is how the message is transmitted to
another party.
The medium of transmission will determine the
form of the communication.
 For example, the message will take a different
form if the communication will be spoken or
written.

14. 4. Channel:
 The Channel is the medium of the communication.
 The channel must be able to transmit the message
from one party to another without changing the
content of the message.
 The channel can be a piece of paper, a
communications medium such as radio, or it can be
an email.
 The channel is the path of the communication from
sender to receiver.

15. 5. Receiver:
The Receiver is the party receiving the
communication.
 A receiver can be a television set, a computer,
or a piece of paper depending on the channel
used for the communication.

16. 6. Decoding:
Decoding is the process where the message is
interpreted for its content.
 It also means the receiver thinks about the
message's content and internalizes the
message.

17. 7. Feedback:
 Feedback is the final step in the communications
process.
 This step conveys to the transmitter that the message is
understood by the receiver.
 The receiver formats an appropriate reply to the first
communication based on the channel and sends it to
the transmitter of the original message.

18. Continues…