The document outlines the importance of clear communication in creating a successful buying experience for clients in real estate. It emphasizes proactive communication, real-time loan status updates, and ongoing improvement of the buyer experience. The presentation is intended for real estate professionals only, with a focus on maintaining transparency and support throughout the loan process.

1. The 3 Cs of a Successful
Buying Experience
John Easterbrook & Patty Aguon
(916) 224-7653 or (916) 833-5063
Mortgage Loan Originator
Licensed – NMLS #226555 & 994635
Information in presentation intended for real estate professionals only. Not for consumer use.

2. The 3 Cs
1.Communication
2.Communication
3.Communication
Information in presentation intended for real estate professionals only. Not for consumer use.

3. Clear Communication = Happier Buyers
 We are committed to ensuring your buyers feel fully
informed throughout the whole buying experience.
 We are committed to proactive communication
throughout the entire loan process.
 We are always working to improve the buyer
experience.
 Our current internal communication system was
designed to ensure clear and consistent
communication to create a remarkable experience
for all involved.
Information in presentation intended for real estate professionals only. Not for consumer use.

4. Real Time Loan Status Updates
 Our proprietary marketing system sends out
milestone emails throughout the loan transaction to
the borrower (and selling agent, listing agent and
escrow officer where appropriate).
 Designed to work alongside and help support the
communication we are already doing with you and
your buyers.
Information in presentation intended for real estate professionals only. Not for consumer use.

6. =
Strong communication Happy Buyers
Information in presentation intended for real estate professionals only. Not for consumer use.
Remarkable
& Referable
Experience
=

7. Coming Soon! - QM Updates
 What is QM?
 When does it take effect?
 How does it impact my buyers and me?
Information in presentation intended for real estate professionals only. Not for consumer use.

8. Questions?
Information in presentation intended for real estate professionals
only. Not for consumer use. VITEK Mortgage Group is licensed by
the Department of Business Oversight under the California
Residential Mortgage Lending Act. NMLS # 37408