Communicating Bad News.pptx
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This document provides guidance on effectively communicating bad news. It begins by stating that delivering bad news is an important managerial responsibility and outlines common situations that require delivering bad news, such as not receiving a promotion, layoffs, or poor performance reviews. The document recommends being clear, concise, and helping the receiver understand and accept the news. It also advises maintaining trust and avoiding legal liability. The document then presents direct and indirect approaches for delivering bad news and provides examples of each. It concludes by listing mistakes to avoid, such as speaking in long-winded sentences or making inappropriate jokes.
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- 2. INTRODUCTION • Communicating bad news is one of the most critical roles you play as a manager. • Delivering bad news is never easy, but professionals need to deliver bad news in many different situations, both internal and external to the organization
- 3. REASONS FOR DELIVERING BAD NEWS • Not receiving a promotion • Not receiving a raise • Increased work hours • Change in work location • Change in benefits • Loss of the job • Poor performance review • Downsizing • Layoffs • Closing an office or branch • Denial of professional development or training request.
- 4. BE CLEAR AND CONCISE 1 2 HELP THE RECEIVER UNDERSTAND AND ACCEPT THE NEWS. 3 AVOID LEGAL LIABILITY OR ERRONEOUS ADMISSION OF GUILT OR CULPABILITY. MAINTAIN TRUST AND RESPECT 4 GOALS FOR BAD NEWS COMMUNICATIONS
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- 8. INDIRECT APPROACH A Proactive barrier that helps cushion the stock of bad news Explain the causes of the bad news before disclosing it End with a personalized forward looking pleasant statement,avoid refering to the bad news BUFFER Reveal the bad news without emphasizing it provide an alternative or compromise it possible REASON BAD NEWS CLOSING
- 9. INDIRECT APPROACH EXAMPLES "Thank you so much for your interest in the Manager 2 position. We were impressed with your credentials, and were pleased to have met you during the interview phase of the process. During that phase, we interviewed twelve people, from the overall application pool of 295 for this position, many of whom had both appropriate education and multiple years of experience in similar positions. Unfortunately, we cannot offer you this position at this time, because you have had fewer years of experience compared to others. However, we were impressed with your skills, and encourage you to apply again for appropriate openings which will be advertised within the next two months. Thank you again for your interest in XYZ company."
- 10. SPEAKING IN LONG-WINDED SENTENCES 1 MAKING AN INAPPROPRIATE JOKE 2 STARTING THE CONVERSATION AT THE WRONG TIME OR WRONG PLACE 4 PROJECTING HIGH ENERGY 3 AVOID LEGAL LIABILITY 5 Mistakes to be avoided while communicating bad news.
- 11. THANK YOU!