Commer Client details

Response
To
Request for Proposal
Submitted to:
BJ’s Wholesale Club, Inc.
Regarding
Information Technology Contractors

Systel Inc. of Delaware
600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328
Phone: (678) 261-5220
Fax: (678)-623-5938
Web: WWW.SYSTELINC.COM


COVER LETTER

Date April 15, 2010

To
Christie McCarthy
BJ’s Wholesale Club, Inc
1 Mercer Road, Natick, MA, 01760

Subject – “Request for Proposal (RFP): Information Technology Contractors, BJ’s Wholesale Club,
Inc.,”

Dear Christie McCarthy,

Systel Incorporated of Delaware (henceforth referred to as Systel) is pleased to provide the BJ’s Wholesale
Club, a response to “Request for Proposal (RFP): Information Technology Contractors,”

Systel Inc specializes in providing enterprise solutions and technical resources that leverage technology to
improve business productivity. With over 12 years of experience in IT Professional Services, Systel supports
many of the world's most technologically advanced companies/agencies in translating today's technology into
competitive business advantages. Systel is qualified to address the BJ’s Wholesale Club’s, requirements from
several respects. Firstly, Systel staffs over 260 information technology specialists, located in offices across
North America, and India. Our consultants average 10 years of industry experience and several years of
government experience. Secondly, we have experienced and skilled staffs that will be able to proactively
address your requirements at the key opportunity levels, ranging from the strategic/visionary to the
tactical/implementation level thus assuring that your system performance goals and high levels of customer
satisfaction are achieved. Finally, our approach to client requirements, positions us as a long-range business
partner and strategic supplier of your business needs as your requirements evolve and develop over time. We
strive for our clients’ trust and have been rewarded by our clients with a repeat engagement rate that is near
the highest in this industry.

Name of Respondent: Systel Incorporated of Delaware
Name of Authorized Individual: Ravi Kilam
Title: AVP
Address of Authorized Individual: 600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328.
Telephone: (678) 261-5203, Ext. 203
Facsimile: (678) 623-5938
Email: gsales@systelinc.com
2


Systel appreciates the opportunity to respond to the BJ’s Wholesale Club, Inc., “IT Professional Services” RFP
for Information Technology Contractors. Systel assures the, that their projects will receive the highest priority
within our company’s workload and work schedule.

The undersigned, Mr. Ravi Kilam, is authorized to meet all commitments presented in this proposal and will be
the contact person for clarifying proposal content and approving any agreement in the scope of this RFP.
Systel Agrees And Will Comply With All The Contract Terms Specified Across The Proposal.

Yours Truly,

Ravi Kilam
AVP

3


Table of Contents
COVER LETTER...................................................................................................................................................................................2
TABLE OF CONTENTS.......................................................................................................................................................................4
EXECUTIVE SUMMARY....................................................................................................................................................................5
RESPONSES TO SECTION 2 – COMPANY QUESTIONS:............................................................................................................6
GENERAL COMPANY INFORMATION...............................................................................................................................................................6
RESPONSES TO SECTION 3 – PROPOSAL QUESTIONS: .........................................................................................15
REFERENCES............................................................................................................................................................................................15
GENERAL INFORMATION............................................................................................................................................................................17
SYSTEL’S WORK PLAN....................................................................................................................................................................18
VALUE ADDED SERVICES..............................................................................................................................................................41
RESPONSES TO SECTION 4 – PRICING QUESTIONS: ............................................................................................................42
CONCLUSION.....................................................................................................................................................................................43
RESPONSES TO SECTION 5 – BILL RATE DISCLOSURE FORM..........................................................................................44
RESPONSES TO SECTION 6 – MASTER SERVICES AGREEMENT (MSA):.........................................................................45

4


EXECUTIVE SUMMARY
Systel is pleased to provide the BJ’s Wholesale Club, Inc., a response to “Request for Proposal (RFP):
Information Technology Contractors,”

Systel understands that the BJ’s Wholesale Club, Inc. is seeking vendors to gather information from firms
providing IT contractors to evaluate and select a set of preferred partners.

We understand that the BJ’s Wholesale Club, Inc. intends to select firm(s) that shall provide support for the IT
Professional Services, augmenting the efforts of the State team. The firm(s) shall supply IT Professionals with
experience in various skill set and technologies.

In response to the requirements of this RFP, Systel shall be interested in providing the Agency with resources
for the above mentioned categories.

Systel feels that it is capable and has all the qualifications needed to provide IT Professional Services to the
BJ’s Wholesale Club, Inc. Our Professional IT Consultants includes but not limited to Project Management,
Business Analysts, Developers, Technical Writer, Enterprise Data Architect and DBA. Systel staffs functional
application specialists who can assist with the design and configuration of application functionality and
technical specialists who can assist with customizations, building interfaces to other systems and technical
troubleshooting. We also staff DBA’s who can perform a full range of technical services including performance
tuning, database administration, web and application server administration, installations and operating system
configuration.

Systel have performed similar tasks as requested under the scope of this RFP including but not limited to,
temporary staffing of IT Professionals with experience in various skill set and technologies.

Systel’s consultants on average have about 7-10 years of overall industry experience, with at least 3-5 years of
hands on experience working on various technologies with private and government agencies. Not only are our
resources at Systel technically qualified and much superior to resources available in the market today but also
our costs are significantly lower than the average provider of similar services.

Systel has been a world-class provider of IT consulting services to major companies throughout the world.
Systel's clients are blue chip companies and also value its relationship with clients, and strive to build long-
term relationships.

Systel’s experience and expertise derives from our full-time Public Sector consulting practice wherein our
resources have assisted numerous Cities, Counties, State, University, K-12 and other Public Agencies in a
variety of Information Systems projects. At present we have similar business relations for pre-negotiated
contracts with the University of Oklahoma, University of Kansas, Baltimore County Public Schools, University of
5


Texas - MD Anderson Cancer Center, State of Michigan, State of Ohio, King County, State of Mississippi and
with State of Connecticut.

Systel takes pride in its team of IT Professional consultants who have an impeccable record of completing all
projects successfully meeting critical deadlines, maintaining schedule commitments and budget constrains. We
look forward to working with the BJ’s Wholesale Club, Inc. and thus developing a long-term relationship based
on our commitment to providing the highest professional and quality standards.

Responses to Section 2 – Company Questions:

General Company Information

Legal Company Name: Systel Inc of Delaware
Doing Business As: Systel Inc of Delaware
Physical Address of Principal Office: 600, Embassy Row NE STE 200
City, State/Region, Zip/Postal Code Atlanta GA 30328
Company Phone: 678-261-5220
Fax: 678-623-5938
Web site URL: http://www.systelinc.com/

D&B DUNS Number: 179562038
Federal ID Tax Number: 38-3334302
Legal structure: C Corporation
Year established: 1997
Number of employees: 260
Is the company private or publically held? Private
If public, provide symbol and trading N/A
exchange.
Office Locations: Please provide your Please find below the details of the
primary support location for BJ’s and the office locations
city and state of any additional locations.
Do you qualify as a diverse supplier No
(minority-owned, women-owned, etc.)?
Please provide a brief history of your Please find below the brief history
company. of the company in the response
draft
How many years has your company been 13 years
doing business under its current name?
Has your company ever been involved in No
any bankruptcy or reorganization
6


proceedings?

Are there any judgments, claims, or No
arbitration proceedings or suits pending
or outstanding against your organization
or its officers within the last five years? If
yes, please describe.
Has your organization filed any lawsuits No
or requested arbitration with regard to
contracts within the last five years?
Please describe any merger and N/A
acquisition activity your company has
been involved in within the last 10 years,
including relevant details.
Are you currently a supplier to BJ’s No
Wholesale Club, Inc.? Is there a master
service agreement in place?
If yes, what business units are you N/A
working with?
Is your company a subsidiary or affiliate No
of another firm? If so, what is the parent
company name?
List all subsidiaries of your company. N/A
Please provide a statement establishing Systel is a Closely Held
the company’s financial viability and all Corporation. Systel would provide
relevant details (i.e., certified or audited the statement establishing the
balance sheet, financial statements). company’s financial viability and all
relevant details (i.e., certified or
audited balance sheet, financial
statements) on request

Please describe your ability to partner Please find the ability to partner
with diverse suppliers. with diverse suppliers in the
response draft
Please provide a description of services Please find below the description
provided and areas of specialty. of the services

Company History
Systel is an IT Solutions organization, headquartered in Atlanta, Georgia with operational presence in the US,
Canada, United Kingdom, Germany and India. Founded in the year 1997, Systel is a leading Information
Technology (IT) service provider in the nation. The company’s commitment is to provide innovation, value and
complete customer satisfaction to its customers. The company has expanded its operations outside USA in
new emerging markets with the ultimate goal of transforming itself into a global leader in the IT sector. We
7


have offices in the Indian subcontinent in Hyderabad to help us deliver an expanded portfolio of services
incorporating offshore outsourcing apart from exploring new business potential in the emerging markets of
South East Asia and Europe.
We at Systel offer a full suite of Information Technology services and solutions including but not limited to
System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship
Management, Project Management, Application Development & Management, Data Warehousing & Business
Intelligence, Infrastructure Services, and Identity Management Services. Systel is fully capable of handling any
work volume small, medium and large since our business model is laid on a scalable infrastructure driven by
the latest technology, quality people and recognized standard processes.

Systel takes pride in having an impeccable record of completing all its projects successfully whether it involved
T&M (Time and Materials) based consulting engagements or full scale turnkey implementations which spanned
and encapsulated the entire software development process from the stages of requirement definition, systems
design, application development, to systems implementation and maintenance. We have more than ten years
of proven track record of successfully delivering innovative business and technology services to numerous
satisfied clients in business, government and industry.
Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and
long term successes. Systel has a proven track revenues and taxes of $ 22 M in annual Sales for fiscal 2008.

ABOUT SYSTEL

Since our inception in 1997, Systel has been offering Information Technology specialists with the most current
state of the art skills that are needed to meet our client’s requirements and their dynamic information
technology environments. Our consultants have had an immaculate record of completing all projects
successfully through technical expertise that encompasses a broad range of system development skills; from
concept definition to systems development to integration and testing.

Systel recognizes that building and sustaining a strong staff team is a major factor in the success of any
engagement. We’ve even established a unique recruiting objective for our Government Sector consulting
work. Put simply, in advance of any specific project engagements, our recruiting team will contact and profile
“all consultants nationwide that have Government (State, Local or Federal) IT consulting experience”. We have
an internal database of more than 15,000 such IT professionals around the country.

Our consultants average 10 years of industry experience and several years of government experience. A large
number of our consultants spent a major part their entire career dedicated to serving the Public Sector.

COMPANY SNAPSHOT

Company Name Systel Incorporated Of Delaware
Website WWW.SYSTELINC.COM
Business Entity C Corporation
State of Incorporation Delaware
Company Tax ID number 383334302
8


Ownership Privately Held Corporation
Corporate Headquarters 600 Embassy Row NE Suite 200
Atlanta, GA - 30328
Phone Number: (678)-261-5220
Fax: (678)-623-5938
Global Development Center Plot No. 50, 8-3-1084/1 & 1A,
Floor II & III, Adj. to Karnaka Bank,
Srinagar Colony, Hyderabad - 500073
Andhra Pradesh, India
Phone Number:+91-40-40101040
Fax:+91-40-40101044
Length Of Time In Business Over 12 Years, Established In 1997
Primary Business Experience System Consulting, ERP (Enterprise Resource Planning)
Implementation & Consulting, Customer Relationship Management,
Project Management, Application Development & Management, Data
Warehousing, Business Intelligence, Infrastructure Services, and
Identity Management Services.
Capabilities In System Programmer Analysts, Database Administrators, Systems
Consulting Programmers/Analyst, Project Managers, Technical Writer, Network
Administrators, Network Support Analysts, Support Analysts, Web/GUI
Developers, Systems Administrators, QA Testers, Business Analysts,
Operations Analysts, Help Desk Analysts, and Information Architect.
Financial Status Systel Is Financially Very Stable And Has Never Filed For Bankruptcy,
Never Been In Loan Default And Has No Pending Liens.

Office Locations:

Corporate Headquarters
600 Embassy Row NE Suite 200
Atlanta, GA - 30328
Phone Number: (678)-261-5220
Fax: (678)-623-5938

Global Development Center
Plot No. 50, 8-3-1084/1 & 1A,
Floor II & III, Adj. to Karnataka Bank,
Srinagar Colony, Hyderabad - 500073
Andhra Pradesh, India
Phone Number:+91-40-40101040
Fax:+91-40-40101044

9


The ability to partner with diverse suppliers
Systel is capable enough to partner with diverse suppliers. Systel has around 250 suppliers working for
different requirement for various skills set and experience level.

Description of services provided and areas of specialty

Primary Business Experience
System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship
Management, Project Management, Application Development & Management, Data Warehousing, Business
Intelligence, Infrastructure Services, and Identity Management Services.

Capabilities in System Consulting
Programmer Analysts, Database Administrators, Systems Programmers/Analyst, Project Managers, Technical
Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems
Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, and Information
Architect
SYSTEL’S IT PROFESSIONAL SERVICES EXPERTISE
Systel has many experienced and talented IT Professional consulting professionals with our trademark deep
functional product knowledge and industry business process knowledge. Systel’ Technology team, ranges from
project managers to deeply-skilled Senior Certified consultants, from infrastructure gurus to application engine
developers, from process change consultants to experienced Application DBA’s. Systel always seeks to stay on
top of future, releases and invests heavily in its consultants towards that end. Our expertise lies in the vast
pool of experienced professionals who can deliver the best services in the industry and we work across the
board.

Systel has improved the productivity of IT function by eliminating the administrative burden that interferes
with operations. Our customer support team of Recruiter(s), Resource Manager(s) and Account Manager(s),
have freed up to 40% of a customers time that otherwise is associated with employee orientation, motivation,
administration, training, benefits, vacation and time off, recruiting, and counseling.
Systel augments staff with highly qualified consultants who are experienced with the latest technology. Their
professionalism and expertise add value to your company’s projects. We have a proven track record of
recruiting the best talent for our clients at competitive prices. We understand the sense of urgency that is
required to hire the right consultant in a timely manner to meet your technical and non-technical
requirements.
Our technical professionals possess the following skill sets: VB/SQL Server, .NET technology, ASP.NET,
ADO.NET, VB.NET, Oracle, XSL, XSLT, PHP, MySQL, SAS, XML, JavaScript, Java, and J2EE technologies, Lotus
Domino, C++, Oracle PL/SQL, Cold Fusion, Business Objects, Crystal Reports, or SAS and interface with other
DBMS’s such as SQL Server. Our resources have completed tasks including but not limited to: Application
Integration; Client/Server and Web-Based Application Programming; Configuration Management; Database
Administration and Programming; Requirements Definition and Analysis.

10


TECHNOLOGY EXPERTISE

ERP/CRM Technologies SAP, Siebel, Peoplesoft, Oracle Applications, Clarify
Business Intelligence/DW Ab Initio, Informatica, Business Objects, Datastage
Financial Intelligence Hyperion, Cognos
ASP.NET, C#, HTML, DHTML, XML, ADO, Java, JavaScript, JavaBeans,
Web and E-commerce EJB, WebLogic, Websphere, VBScript, ActiveX, IIS, MTS, SOAP, Cold
Fusion, Ajax, Web Services
VB.NET, Visual Basic, Visual C++, MFC, SDK, C/C++, COM, DCOM,
Front-End Development -
ATL, ABAP/4, Dexterity, RPG/400.
Back-End Database MS SQL Server, SQL.NET, Oracle, Sybase, DB2, Informix, MS Access.
Oracle 10G, 9i, Oracle DBA, PL/SQL, PERL, Pro*C, ETL, Oracle
Oracle Tools Discoverer, PSP, Java Script, Java, JDeveloper, Oracle Applications
Server, Oracle Developer Suite.
UNIX, Windows, Windows NT, OS/400 ERWIN, Visual Source Safe, MS
Operating System Tools
Office Suite.

Financial Information

Provide the following financial information for each of the last three years.

2007 2008 2009
Total Sales 14,828,121 15,098,740 9,877,874
Gross Profit 8,71,773 873,452 373463
Net Income 90552 68015 -16721
Accounts Receivables 2417292 1996236 1114317
Current Assets 2560747 2121885 1135321
Total Assets 2658706 2210603 1212786
Accounts Payable 1369134 1004691 681984
Current Liabilities 2240053 1729296 761991
Total Liabilities 2264553 1748435 767338
Total Stockholders’ Equities 394153 462168 443448
% of Total Revenue from IT Services 98% 98% 98%
% of Total Revenue from Retail
42.70% 38.50% 33.40%
Clients
11


For your most recent fiscal year, what percentage of revenue comes from your top 5 customers?

% of Revenue
Genpact 23.53%
Process
solutions LLC
Mahindra 7.00%
Satyam Ltd
Cognizant 6.23%
Technology
Solutions In
HCL America 5.13%
Inc
Tek Systems 4.44%
Inc
Total

For your most recent fiscal year, what 99% contracting
percent of your revenue came from
providing contractors versus providing
other types of services such as recruiting,
serving as a Managed Service Provider
(MSP), licensing Vendor Management
Software (VMS) software, etc?
Have there been any No
acquisitions/divestitures or significant
changes in ownership/management in the
past 3 years?
Please indicate whether your company has No
been involved as a defendant in any
administrative complaint involving
employment discrimination, business
operations, provision of services and/or
any lawsuit in the past three years. If your
company has been a defendant in such
action, please furnish the following details
regardless of outcome: date initiated,
name of plaintiff, description of
12


complaint/lawsuit, and current status of
complaint/lawsuit.

Experience

How long have you been providing 13 years
contractors in your specialty(ies)?
How many contractors did you place in Please find below the details of the
your specialty(ies) in each of the last three placements in the last three years.
(3) years? List by specialties.
How many total contractors do you 70
manage weekly?
How many clients do you have? List your Please find below the details in the
most important clients. response draft
List current retail clients.
If you have previously furnished No
contingent workers to BJ’s, please indicate:
a. The number of years providing
contractors and the number of
placements for each of the past
2 years.
b. The names of up to 5
individuals who are still
employed by BJ’s and who have
knowledge of your
performance.
c. An assessment of the current
relationship between your
company and BJ’s.

Contractors Placement in each of the last three (3) years

2007 : 209 2008 : 123 2009 : 93

13


List of Clients and the most important clients

Systel has over 40 clients. Some of our esteemed clients include:

GOVERNMENT AGENCIES WE’VE WORKED WITH

SATE OF OHIO, OFFICE OF INFORMATION TECHNOLOGY
STATE OF MICHIGAN, DEPARTMENT OF INFORMATION TECHNOLOGY
STATE OF MICHIGAN, DEPARTMENT OF TREASURY
WAYNE COUNTY HEALTH SYSTEM, MICHIGAN
DETROIT PUBLIC SCHOOLS, MICHIGAN
STATE OF MARYLAND, DEPARTMENT OF HEALTH
STATE OF MARYLAND, DEPARTMENT OF EDUCATION
US DEPARTMENT OF HEALTH, WASHINGTON DC
US DEPARTMENT OF EDUCATION, WASHINGTON D.C
14


INTERNAL REVENUE SERVICE, WASHINGTON D.C
STATE OF FLORIDA, DEPARTMENT OF EDUCATION
MIAMI DADE COUNTY, FLORIDA
STATE OF PENSYLVANNIA, DEPARTMENT OF EDUCATION

Responses to Section 3 – Proposal Questions:

References

List three current customers. Provide Please find below the details of the
companies of like scope and scale to BJ’s that customers and the brief description in the
we can contact directly. Please include response draft
Company Name, Contact Name, Phone
Number, and a brief description of the
project.

List of three current customers

COMPANY BACKGROUND: GENPACT a company majority owned by GE is a leading provider of Business
Services & Technology Solutions to the entire GE entities world wide. GENPACT provides ERP solution to GE
businesses in Banking & Finance (GE Money, GE Commercial Finance), Insurance (GENWORTH),
Manufacturing (GE Aircraft Engines), Transportation (GE Transportation, GE Rail), and Automotive (GE
Motor). Operating in ten countries, GENPACT has over 27,000 highly skilled associates specialized by
industry. Systel is the Preferred Staffing Partner and is one of the largest vendors to GENPACT world wide.
NAME: Biplab Adhya
TITLE: VP Sales (North America)
ADDRESS: 40, Old Ridge Bury Road, Danbury, CT 06810.
PHONE NUMBER: (404) 457 2022
SCOPE OF WORK: Provide consulting resources for projects which GENPACT executes in PeopleSoft world
wide. Typically these projects are Global roll outs which involve implementation, upgrade, maintenance etc.
In the current scope we have provided resources across modules (FINANCE, HUMAN RESOURCES,
MANUFACTURING,DISTRIBUTION,WAREHOUSE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT)
with skills ranging from Project Manager, Functional Lead / Technical Lead, Functional Consultant, Business
Analyst, Technical Developer, DBA with PeopleSoft Applications as core skill set.
DURATION OF CONTRACT: Ongoing Contract
START DATE OF SERVICE: 11/10/2003
TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed over 200 IT Professional resources,
IT Systems / Applications (Functional, Technical, DBA) world wide (US, Canada, Mexico, Europe, and Asia
Pacific) since 2004 on GENPACT projects.

15


COMPANY BACKGROUND: Cognizant Technology Solutions a leading global technology solutions
company delivering business solutions to its clients worldwide headquartered in Teaneck, N.J. Cognizant was
founded in 1994 as an IT development and maintenance services arm of The Dun & Bradstreet Corporation.
The company is focused consulting, infrastructure and business process outsourcing services.
NAME: Atish Mitra
TITLE: Sr.Manager
ADDRESS: 500 Frank W. Burr Boulevard, Teaneck, NJ 07666
PHONE NUMBER: (201) 801-0233
SCOPE OF WORK: Provide consulting resources for projects which Cognizant Technology Services to
execute projects for various clients of CTS. Typically these projects involve implementation, upgrade,
maintenance etc. In the current scope we have provided resources over various technologies both Technical
and Functional resources. Systel has provided overall 80 qualified resources with various capabilities such as
Programmer Analysts, Database Administrators, Systems Programmers/Analyst, Project Managers, Technical
Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems
Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, Information
Architect.
DURATION OF CONTRACT: Ongoing Contract: 12months (Renewable)
PERIOD OF SERVICE: 1/14/06 – 1/13/10
TOTAL NUMBER OF CONSULTANTS PROVIDED – Systel has provided overall 60 resources for 2008 who
have worked in various Capacities and on wide range of technologies including ERP/CRM, Business
Intelligence, Web Technologies and Ecommerce, database and networking.

COMPANY BACKGROUND: The University of Texas M. D. Anderson Cancer Center is one of the nation's
original three comprehensive cancer centers established by the National Cancer Act. It is both a degree-
granting academic institution and a cancer treatment and research center located in the Texas Medical Center
in Houston, Texas.
NAME: Ms. Paige Matthews.
TITLE: Sr. Account Manager
ADDRESS: 2450 Holcombe, Houston, Texas 77021
PHONE NUMBER: 281-797-9550
SCOPE OF WORK: Provide consulting resources for various project for ongoing implementation and support
project with skilled resources ranging from Functional Lead / Technical Lead, Functional Consultant, Technical
Developer.
DURATION OF CONTRACT: Ongoing Contract
START DATE OF SERVICE: 09/28/2007
TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed 15 Consultants on various
assignments of M.D. Anderson Cancer center. Systel has been working with M.D. Anderson Cancer Center
since 2007 and has since provided resources on various assignments who have worked in various capacities
such as Project Managers, Business & Systems Analysts, Technical Architects, Project Leaders, System
Administrators, Network Administrators, Database Administrators, Application Developers, Web Developers,
Client Server Specialists, Mainframe Specialists, Data Modelers, Integration Specialists, Quality Assurance &
Testing Specialists.

16


General Information
Provide a summary of your firm's Please find below the description of the
understanding of the requirements, scope Systel’s understanding, work plan, scope
of work, and services to be provided. and services provided
How many IT placements does your firm 100 % in North America region
do per year by region?
What percentage of your contractors are 50 %
W-2 employees?
What percentage of your business is 90 % : 10 %
time-and-material? Fixed price?
What is the average number of days it Average duration would be one working
requires to staff a position? day.
What percentage of your business is 98 %
dedicated specifically to staffing IT
positions?
What is your typical client profile? For Please find below the description of
example, do you work more with small- Systel’s Client Profile
to medium-size businesses or do you
specialize in large Fortune 100
companies?
Please describe your account Please find below the account
management strategy. For example, will a management strategy Description
dedicated account manager be assigned?
How often are in-person review meetings
held? Please provide details around the
specific service models you provide and
the corresponding spend levels required.
What is your policy for the placement of The policy for the placement of
contractors on a permanent basis? contractors
On a permanent basis
Does your firm conduct background Yes, Please find the description below
checks on contractors? Please describe regarding Systel’s standard policy for
your standard policy. conducting background checks.
How does your company identify/recruit Please find below the companies
candidates? recruitment process
How does your company identify rare or Please find the description below
hard-to-find skills?
How do you ensure a diverse candidate Please find the description below
pool?
How many candidates do you currently Systel has a diverse pool of database
have available? which maintains various candidate profile
17


with different technical skill set and
experience level.
How do you qualify a candidate? Please find the description below
Is your company able to provide Yes, Please find the descriptions below.
background checks or drug screening? If
so, describe your capabilities
Describe your company’s skills testing Please find the description below
capabilities and your ability to share the
results with BJ’s.

Describe the benefits you provided to Please find the description below
contractors.

Describe any training available to Please find the description below
contractors.

Describe any other methods used to The description of employee retention
retain contractors. programs and methods are mentioned
below.
How many recruiters do you have? What 15 recruiters with an average 3 + years
is the average level of experience? of experience
How many account managers do you 5 account managers with an average 5 +
have? What is the average level of years of experience
experience?

SYSTEL’S WORK PLAN

Systel’s work plan, objectives are to support the BJ’s Wholesale Club, Inc. which would be in the interest of
the company and would ensure good Return of Investment. In the recent past we have had strategic
consultant work with various institutions, financial / investment banks to provide resources and direction in
various projects including development and support. Systel intends to provide similar quality resources which
would enable them to implement and support on-going changes and to achieve successful completion of the
project in accordance with the scope of work.

SYSTEL’S PROGRAM PLAN AND MANAGEMENT APPROACH

Systel approach for the current needs of the Agency shall involve working with the Agency remotely from its
offices in Atlanta, Georgia and out of its support center in Hyderabad, India. To ensure consistency in quality
and continuous partnership with our Clients, such as the Agency, Systel shall assign an Account Manager to
work exclusively with the account as a front-end interface to requirements and requirement fulfillment. The
18


Systel Account Manager shall establish a schedule of regular check-ins, either on-site or by telephone or email, in
accordance with specifications by the Agency and shall be overall responsible for the engagement with the
Agency, ensuring promptness in each requisition response or task order issued. It shall be the role of the
Account Manager to act as a Single Point of Contact for the client and shall serve as a one-to-one liaison with
the Agency. Systel’s Account Manager shall be responsible for participating in weekly status meetings with the
Agency to discuss and develop strategies for meeting existing and emerging requirements, and to review the
work performed by exiting Contractors. Additionally, the VP of Sales and the AVP - Sales with the AM, shall
meet with the Agency on a monthly basis to review account activities.

At Systel, we are committed to working with Clients to understand their business inside and out and to earn a
level of trust that goes beyond the typical client/supplier relationship. We enjoy a lasting, ongoing relationship
with both our Clients and Candidates and consider ourselves a partner in their success. Our desire is not to be
just a vendor to any organization or applicant but to be a valued and trusted business partner. We know we
must earn this recognition and we are very confident in our ability to do so. Our goal is to be a valued
proactive member of our client team and a partner in their technical endeavors. We focus on speed of
execution, overall responsiveness to changing project demands, and in general, exceeding our customers'
expectations. Systel is a flexible Company to work with. We enjoy finding creative ways to partner with our
customers and help them meet the changing demands of managing their business. We are ready to dedicate
the necessary resources to ensure that the Agency’s current IT needs identified in this proposal are met. From
a viewpoint of cost, Systel understands the special needs of Customers such as the Agency to bring in quality
resources and reducing overall dollar spent on hiring these resources. We therefore bring special cost benefit
to companies such as the Agency, by offering the lowest possible markup percentage on rates.

SYSTEL’S RESOURCE MANAGEMENT TEAMS - DELIVERING QUALITY RESOURCES

Systel’s RM Team is one of the best-trained professional recruiting teams in the business and each day, more
than 35-40 Systel Recruiters and Consulting Managers commit them to meeting client needs for IT skills, so
while the market for IT talent may be challenging, Systel has the resources, the technology and the people to
ensure success. Our Recruiting Practice involves deploying recruiting resources in one single location in India
and headed by the leadership team in Atlanta, GA, to actively search out the skilled talent from the local pool
to meet individual requirements. All of Systel’s Recruiters have been trained in professional recruiting
techniques and sales skills in order to uncover and attract the most qualified Candidates.

Our commitment to flexibility, thoroughness and professionalism ensure that the needs of the Agency will be
met through the life of the contract. Systel’s RM Team comprises of 5 independent technologies specific
smaller teams including a Web Development Team, BI/DW Team, ERP & Integration Technologies Team,
Infrastructure, Database Development & QA Team, and Engineering Services and Legacy Applications Team.
Each of these teams is lead by a Resource Manager and is supported by 5-7 Recruiters. Requirements, for
instance such as SAP R/3 is assigned to the ERP/Integration Technologies Team and the Resource Manager
assigns a Recruiter(s) to find potential Candidates for the requirement. So, all our Recruiters possess

19


knowledge in the specific field they recruit in and thus have extremely distinguished experience & expertise in
finding the right resources.

COMMUNICATION WITH THE AGENCY

Systel shall maintain effective communications with the customer through e-mail and telephone and in order
to provide efficient and effective service to the former, we shall appoint an Account Manager to work as a
Single Point of Contact for the Agency. We shall align individual Resource Manager(s), just as we have done in
other similar engagements, to each Account Manager who in turn shall work with a team of Technical
Recruiters in fulfilling every single technical and functional resource requisition that shall be released by the
customer. Our dedicated Account Managers, Resource Team and Executive Management shall be on the call to
attend meetings scheduled with IT and customer business areas to assist the Agency in smoothly transitioning
work between agencies. Systel’s offshore support center in Hyderabad, India which employs around 60-70
employees, comprising mostly of support staff from a Recruiting and Resource Management perspective, shall
act as a Support Center, and thus are adept at handling any volume of work assigned.

Typical client profile:
Systel specializes in working with large Fortune 100 companies. Systel has been a world-class provider of IT
consulting services to major companies throughout the world. Systel's clients are blue chip companies and also
value its relationship with clients, and strive to build long-term relationships. Systel’s experience and expertise
derives from our full-time Public Sector consulting practice wherein our resources have assisted numerous
Cities, Counties, State, University, K-12 and other Public Agencies in a variety of Information Systems projects.

Account management strategy
Systel has outlined an Account Management Team structured to service all client service requirements and it is
the role of the Account Manager to act as a single point of contact for the client. The Account Manager
communicates the changing needs of the client to the support staff. We align individual Resource Manager(s)
to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single
technical and functional resource requisition that is released by the customer.
These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and
qualified individual resources within a prescribed timeframe locally and globally. They also work closely with
the Account Managers to replace assigned persons on the shortest possible notice.
Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings
scheduled with IT and customer business areas and as such our entire team of professionals consistently work
towards delivering services and solutions within time and within budget and to customers satisfaction.

Background checks on contractors or drug screening
Personal/Professional, Educational Reference Checks, & Employment Verification - Systel painstakingly verifies
and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of
education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates.
Systel also requires the verification of personal and professional references on all new Employees. Systel
verifies the three previous employers or past five year’s employment. In doing employment verification, we
use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background
20


checks.

Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment
forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug
test is conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of
the US Department of Health and Human Services. In the event of test failure, the individual shall not
be offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in
all Counties of State(s) where the Employee has resided, has been employed, or attended school for
the past five years.

Systel’s Recruitment Process - identify/recruit candidates

As an “IT Consulting Services” firm, Systel has developed a proven and repeatable recruitment practice that
ensures the qualification and hiring of professionals that appropriately satisfy Client requirements. Systel
places a strong emphasis on our recruiting and screening process and thus we have crafted a “Multi-Tier”
placement and recruiting system so that our Clients get the right people with the skill sets they desire.
Screen Interview & Technical Interview With The Consultant - Systel starts with examining the
Candidate’s aptitude for consulting and verifies information on his/her resume and preliminary
judgments are made about the Candidate's experience and education as well as personal interests.
After the initial interview a recommendation is made to management regarding the Candidate's
viability. Subsequently, a Project Manager or a Senior Consultant from the same technical domain
performs a technical interview to assess the Candidate's skill levels as well as verify information on the
Candidate’s resume. Systel uses a variety of tools to evaluate the skills of our employment Candidates:
Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews
with our Candidates and submits interview summaries to our technical Recruiting Managers;
Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize
written tests that incorporate Client input; Automated/On-Line Testing Services - Systel uses Online
Skill Inventory And Analysis Tests, and CBT to evaluate potential Candidates skills and experience
levels.

Conducting Management Interviews With The Consultants - Systel subsequently, conducts both a
professional and a management interview on all Candidates. Care is taken to ensure that the
Candidate has excellent interpersonal and presentation skills as well as the positive attitude that is
characteristic of all of our Consultants. Furthermore, information about the assignment is conveyed to
the Consultant to ensure that the Consultant is sufficiently aware of his/her role.

Personal/Professional, Educational Reference Checks, & Employment Verification - Systel painstakingly verifies
and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of
education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates.
Systel also requires the verification of personal and professional references on all new Employees. Systel
verifies the three previous employers or past five year’s employment. In doing employment verification, we

21


use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background
checks.
Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment
forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug
test is conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of
the US Department of Health and Human Services. In the event of test failure, the individual shall not
be offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in
all Counties of State(s) where the Employee has resided, has been employed, or attended school for
the past five years.

Assignment Orientation & Right To Work Confirmation - Before being assigned to a particular Client,
Systel ensures that there is an appropriate fit between the Client and the employment Candidate.
Therefore, if a Candidate is being considered for a particular assignment, Systel provides overview of
the assignment that address considerations such as dress code, vacation, work hours, on-call
requirements, etc. If any aspect of the assignment is not palatable to the employment Candidate, that
individual is not submitted for Client consideration. At the time of employment application, Systel
verifies Citizenship or Permanent Residency, or Workers Visa status, and maintains verification of
employability as required by the U.S. Department of Justice through Form I-9. In the event that H-1B
Visa sponsorship is required and the applicant is selected for employment, Systel’s internal legal
counsel pursues sponsorship through the appropriate regulatory bodies.

Identifying rare or hard-to-find skills
All of Systel’s Recruiters have been trained in professional recruiting techniques and sales skills in order to
uncover and attract the most qualified Candidates. Our commitment to flexibility, thoroughness and
professionalism ensure that the needs of the Agency even for the requirement which is rare or hard to find
skills will be met through the life of the contract. Besides Systel have around 350 vendors capable of providing
skill sets in the diverse area of Technology with different experience levels. Whenever there is a requirement,
which is Rare or hard to find skills, we send across the requirement to the capable vendors and do a research
in the pool of Database which we maintain and ensure to get 1 or 2 right fit to the client.

Diverse candidate pool
Systel has a digital library, RESUME DB, in which all the resumes and details are posted at
resumedb@systelinc.com on a regular basis and managed periodically.

Qualifying a candidate
We at Systel strive for a 100 % match of skills and experience and do not submit a resource unless it meets
the criteria. Once we have a detailed understanding communicated across the team, we then focus on finding
just “One (1) or Two (2)” good fits for the position. We do this by a tiered recruiting approach wherein, we
qualify Candidates not only by preliminary interviews, but also by extensive technical interviews before we
submit them to the customer. However, any prospective Candidate, who doesn’t meet the 100 % skill match,
is eliminated from consideration and is not submitted to the customer. Systel has perfected finding the right
person for the job and we have the technologies, databases, networking intelligence and experienced
recruiting personnel to find the right person for specific IT needs requested in this RFP.
22


Company’s skills testing capabilities and your ability to share the results with BJ’s
Systel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications
and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify
information on his/her resume and preliminary judgments are made about the Candidate’s experience and
education as well as personal interests. After the initial interview a recommendation is made to management
regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project
Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the
Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of
tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides
telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries
to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a
customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing
Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate
potential Candidates skills and experience levels.

Benefits provided to contractors and other methods used to retain contractors.
We at Systel believe that one of the key ways to retain top-notch Consultants is to provide them with top-
notch benefits. All Systel employees, regardless of their project status, receive full benefits. In this way, Systel
is able to recruit the best Consultants and provide our Clients with a mobile workforce of specialists to quickly
and efficiently respond to their requirements. Our extensive benefit program and emphasis on employee
relations allow Systel to attract and retain stellar Consultants. Additionally, all Systel employees receive an
annual salary and performance review corresponding to their hire date with the Company. All of our
employees receive the following benefits: Medical and Dental Coverage for Employee and Dependants; Long &
Short Term Disability Coverage; Group Life Insurance; A 401K Savings Plan; 2 Weeks Paid Vacation, 6 Paid
Holidays, a Variety of Referral And Project Retention Bonuses; Training; Legal Fees And Processing; and
Regular Company Dinners, Seminars, Picnics and Team Building Functions.
We provide a maximum of 5 working days per illness or per incident when illness or injury of a member of the
immediate family requires the employee's presence. In case of a prolonged medical or health emergency, the
employee is also granted leave without pay but is determined on a case by case basis by his immediate
supervisor and company management. At Systel, sick leaves may be used when employees are unable to
perform employment duties because of sickness, disability, or injury. Systel’s employees may also use sick
leave for medical and dental appointments of immediate family members if their presence is required. Systel
provides annual vacation leave with pay to all eligible full and part-time employees and all regular, benefits-
eligible, full and part-time employees are eligible to accrue paid vacation time beginning on the date of hire.
Typically all employees earn 10 days of paid vacation each year which can be used to rest and relax and get
away from the demands of the workplace. Systel offers other benefits such as Workmen Compensation,
Employer Liability Insurance, Life Term Insurance, Accidental Death and Dismemberment Insurance, Short
Term Disability Insurance, Long Term Disability Insurance. In addition, we offer our employee with 401 K
retirement investment option starting from the first day of the month following hire date, or on the hire date if

23


it falls on the first of the month and company contributions are made based on a percentage of salary, and
varies according to years of employment with the firm.

Training available to contractors

Systel believes in bringing together the best and brightest talents we can find in the industry - people who are
passionate about their skills and can bring a diverse background to a dynamic team. We also believe in the
constancy of learning and it’s one of the key reasons why we’ve been successful over the past few years. Our
employees keep pace with the rapidly changing industry by staying ahead of the learning curve. We provide
the tools, information, and support our people need to expand their knowledge base and continue to grow. At
Systel the effort is to constantly raise the levels of competency and capabilities of its people by providing the
necessary learning inputs and a conducive environment for both professional and personal growth.
The technical skills of our Consultants are continually upgraded through a variety of training programs,
workshops and seminars. Training activities at Systel encompass continuous orientation on the latest in
Software Technologies, Software Development Methodologies, Quality Assurance and Management, and
Project Management. We understand that our people are at the core of our success and thus, by providing a
challenging work environment, Systel helps attract and retain a diverse pool of best available talent. Systel
takes great care to recruit the best people available in India and abroad and furthermore, Systel’s in-house
training facility, based out of Atlanta, focuses on continuous value addition to its intellectual and knowledge
resources. By giving unlimited access to the latest in technology, Systel helps its people stay at the leading
edge of software programming and engineering skills.
Account Management

Describe your account management Please find below the Organization
structure. Include an organizational chart and the Account management
chart. structure
Identify the primary individual who will Please find below the details of the
oversee the relationship with BJ’s. primary individual.
Include name, title, address, phone, fax,
email, and a description of their account
responsibilities and qualifications.
Identify any additional personnel who will
be supporting BJ’s. Include name, title, Please find the details and description
phone, email and a description of their of the person who will be supporting
roles and responsibilities. BJ’s.
What is your preferred job order receipt Please find below the job order receipt
process? process.
How do you match a candidate to a job
order to ensure the requirements are
met? Please find the description below
Describe your resume submittal to
selection process. Please find the description below
24


Describe your on-boarding process once a
candidate is selected. Please find the description below
How do you minimize co-employment
issues? Please find the description below
Describe your contractor management
process. Please find the description below
Describe your issue resolution process. Please find the description below

Organizational chart and Account Management structure:

SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS

25


Systel employs a team of about 60 support team members working out of its corporate headquarters in
Atlanta, Georgia and its offshore development center in Hyderabad, India. This staff comprises of Account
Managers, Resource Managers, Technical Managers, Solution Architects, and Technical Recruiters. These
members work under the leadership of Sales Managers, AVP – Sales, and EVP – Sales in their own vertical and
horizontal domains.
Systel has outlined an Account Management Team structured to service all client service requirements and it is
the role of the Account Manager to act as a single point of contact for the client. The Account Manager
communicates the changing needs of the client to the support staff. We align individual Resource Manager(s)
to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single
technical and functional resource requisition that is released by the customer.
These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and
qualified individual resources within a prescribed timeframe locally and globally. They also work closely with
the Account Managers to replace assigned persons on the shortest possible notice.
Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings
scheduled with IT and customer business areas and as such our entire team of professionals consistently work
towards delivering services and solutions within time and within budget and to customers satisfaction.

Key Personal Resume:

NAME OF PRINCIPAL MADHU CHINTALAPATI
TITLE WITH FIRM PRESIDENT
ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY
OWNERSHIP 100% OWNED AND OPERATED
ROLE IN THE CONTRACT Overall Management, Supervision Of A Customer Engagement
From An Operational Standpoint And Ensuring That Overall
Project Goals Are Being Met In Accordance With Laid Objectives.

NAME OF PRINCIPAL BRAJ NAYAK
TITLE WITH FIRM EVP –SALES &Delivery
ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY
OWNERSHIP NO OWNERSHIP IN THE FIRM
ROLE IN THE CONTRACT Shall Manage All Aspects Of The Solution/Service Delivery And Is
The Main Point Of Contact For The Client, The Account Team
And Shall Be The Responsible For The Account Being Managed
In The Most Effective Way, In Line With Agreed Service Levels
With The Customer.
Shall Maintain Contact With Consultants During Engagements To
Remain Aware Of Project Status, Gather Feedback From
Consultant And Client About Progress/Performance, Help Resolve
Any Issues, And Elevate Issues To Executive Management If
Necessary.
Shall Work Closely With The Recruiting And Support Team
Nationally And Internationally Of Resource Managers And

26


Technical Recruiters In Ensuring That We Are Meeting Company
Standards For Resource Submittals In Addition To Delivering
Quality Profiles Against Resource Requisitions. Shall Hold Regular
Project Status Meetings With Customer For The Duration Of The
Engagement To Track Actual Progress Against The Project
Schedule. Timely Submitted Quarterly Reports Including Sub-
Contractor Assignment Reports, Process Improvement Reports,
and Problem Identification Reports.

Job order receipt process:
Systel has a standard job order receipt process in place .Systel ensures that the job order receipt process is in
line with the SLA’s which is in place between the client and Systel. This job order receipt process exceeds
customer’s expectation and also ensures customer satisfaction.

How do you match a candidate to a job order to ensure the requirements are met?
Systel has a standard process in place to match the client’s requirement and ensure all task and deliverables
are met in the expected time frame, which is in line with the work order contract.

Describe your resume submittal to selection process.
Systel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications
and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify
information on his/her resume and preliminary judgments are made about the Candidate’s experience and
education as well as personal interests. After the initial interview a recommendation is made to management
regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project
Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the
Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of
tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides
telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries
to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a
customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing
Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate
potential Candidates skills and experience levels.
Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs.
Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required
of all eligible Candidates. Systel also requires the verification of personal and professional references on all
new employees. Systel verifies the three previous employers or past five year’s employment. As an eligibility
criterion for all employees, our Candidates must successfully pass a pre-assignment forensic drug test
(Urinalysis) within the 30 days prior to the beginning of an assignment. In the event of test failure, the
individual is not offered employment. A check for felony and misdemeanor criminal convictions shall be
27


conducted in all Counties of State(s) where the employee has resided, has been employed, or attended school
for the past five years. We also take additional steps to assure that we match our Candidates to your needs.
Understanding your business climate and needs is a critical step in developing your business solutions.
Because Systel’s Consultants have extensive experience working with all types of corporate environments and
employment needs, they can quickly evaluate your Company’s technical environment, corporate culture and
development philosophies as well as interpret your requirements. This ability allows us to exceed Customer’s
expectations. When we receive a request, we apply this enhanced understanding in finding the right Candidate
for the job, who has the ability to adapt to the existing technological and cultural environment.

Describe your on-boarding process once a candidate is selected.

Assignment Orientation & Right to Work Confirmation –

Before being assigned to a particular Client, Systel ensures that there is an appropriate fit between the
Client and the employment Candidate. Therefore, if a Candidate is being considered for a particular
assignment, Systel provides overview of the assignment that address considerations such as dress
code, vacation, work hours, on-call requirements, etc. If any aspect of the assignment is not palatable
to the employment Candidate, that individual is not submitted for Client consideration. At the time of
employment application, Systel verifies Citizenship or Permanent Residency, or Workers Visa status,
and maintains verification of employability as required by the U.S. Department of Justice through Form
I-9. In the event that H-1B Visa sponsorship is required and the applicant is selected for employment,
Systel’s internal legal counsel pursues sponsorship through the appropriate regulatory bodies.

Once a candidate is selected and confirmed, the Purchase order or the sales order from the client is in place.
The reporting process and the joining formalities is done from the client’s end and the confirmation is been
accepted by the Company.

Contractor management process, issue resolution process, co-employment issues:
Systel has an Employee relationship department which ensures the contractor management process, issue
resolution process and co-employment issues.

Performance Tracking

Please describe the standard procedure Please find below the standard
for requesting temporary workers and procedure for requesting temporary
associated SLAs in that process. workers requirement and associated
standard SLAs in place

28


What key performance indicators (KPIs) Please find the key performance
does your company track on contractors indicators that the company tracks on
from project to project? Is this contractors form project to project.
information available?
What standard reports are provided to The Standard report and Timesheet
your clients as part of an engagement? format is attached below
What reports are generated on a regular Please find the description on reporting
basis to gauge the performance of the system of the contractor and the
individual contractors and the overall account.
health of the account?
What is the process and policy for Please find the description of the
replacing workers who do not perform as policy for replacement below.
expected?
Describe your ability to provide Systel has a standard process of
performance tracking (e.g., request to maintaining the performance of their
submittal rate, interview to fill rate, contactors and can be provided to the
turnover rate, etc.) client on request.
Describe your ability to provide placement Systel can provide the placement data
data (e.g. contractor name, supervisor on request from BJ’s
name, location, start date, end date,
billing rate, etc.)
Describe your ability to provide ad-hoc Systel has the capability to provide ad-
reports. hoc reports as per the BJ’s requirement
and please find the description of these
reports below.

Please describe the standard procedure for requesting temporary workers and associated
SLAs in that process.
Whenever there is a request or requirement from the client, the work order contract is addressed in a
standard process which is in line with the SLA’s. Systel ensures that, all the SLA’s are met during the delivery
process and also the organic and inorganic changes are made accordingly. Systel also follows a standard
process of Statement of work which is agreed upon by the contractor and the company as per the contract.
The standard SLA’s process associated for the temporary IT staffing is attached below

Standard format and Key Points of SLA:

 Developed controls around vendors sub’ processes impacting our service delivery

 Severity rating assigned for each SLA’s. Recurrence of Severity 1 can lead to termination of the Partnership
Agreement.

 Introduced Penalties against key performance parameters impacting our service delivery

29


Service Level Agreement with Partners - OPERATING

Process Sub-Process Metric Service Severity Penalty Bonus Remarks
Activity Level
(Yield)

Compliance Guidelines for suppliers
Partners to comply with the below guidelines
 Partners to ensure that no vendor resource has crossed over 12 months of deployment on the same

 Projects, esp. onsite unless approved by the client

 Partners to ensure all that all the required documents are signed and submitted to client at the time of resource
on boarding:
30


 Partner cannot submit us ex-client resource unless prior approval is taken form the client sourcing team.

 Monthly report to be published by partners on compliance

Vendor Resource Guidelines
Requirements Vendor Resource

MIS / Reporting – Performance Dashboard:
Process Sub-Process Metric Severity Service
Level
(Yield)
Screening Fulfillment (Positions fulfilled )/(Total inflow of
Rate resumes)
On- Background
Boarding check

Service Performance
Delivery

31


Exit Attrition
Termination

MIS / Reporting – Partner Competency Snapshot:

Partner

Oracle Tech

Oracle Func

SAP

Hyperion

Cognos

32


Web Tech

Siebel

What key performance indicators (KPIs) does your company track on contractors from
project to project? Is this information available?
Systel has a standard database of various consultant performance sheets which includes the performance and
the feedback during the contract from the customer, revenue that has been generated, also the performance
sheet approved by the Project Managers. Systel has a standard Timesheet management in place to ensure
100% quality delivery and customer satisfaction.

Standard report format which are provided to our clients as part of an engagement
EMPLOYEE WEEKLY TIME SHEET

Activity Period (mm / dd / yyyy) Employee Name Project Name
From To

Client Name Client Supervisor Name Systel Supervisor Name

Description of Activity performed Mon Tue Wed Thu Fri Sat Sun
↓
Date →

33


Total Activity hours →

Total activity hours for the week: _____________ Remarks:
___________________________________________________________________________

________________________________ ___________________________________
_____________________________
Employee’s Signature Client Supervisor Signature Systel
Supervisor’s Signature
Date: / / Date: / / Date: /
/

What reports are generated on a regular basis to gauge the performance of the individual
contractors and the overall health of the account?
We ensure total quality deliverance through continuous service monitoring and review aimed at evaluating the
measures of standardized performance; consultant’s ability to meet critical organizational deadlines; client
satisfaction levels; and efforts of continuous improvements. The following paragraphs describe the quality
processes we have in place to support our services.

Weekly Status Meetings - The Account Manager participates in weekly status meetings with the recruiting
staff. The goal of the meeting is to discuss and develop recruiting strategies for new requirements, and to
review the status of existing requirements.

Monthly Account Review - Additionally, the AVP of Sales and EVP - Sales meets with the Account Manager
(s) on a monthly basis to review account activities. Topics include: filled orders, unfilled orders, open orders,
anticipated orders, trend analysis, and skill requirements.

Recruiting Process - The consultants we provide our clients ultimately reflect our quality of services. Our
structured recruiting and staffing process ensures the quality of new consultants joining the firm.

Professional Development Plans – Systel’s control mechanisms include monitoring and interacting with the
consultant during the first month of employment. Professional development plans are established for each
consultant in addition to timely performance reviews and evaluations to insure that compensation, training,
and assignments are in line with the consultant's goals.

34


Process and policy for replacing Consultants
Systel guarantees the quality of its consultants on all its projects. If the client is unhappy or unsatisfied, for
any reason, with the existing team member and requests for replacement, the replacements are usually done
in two to three (2-3) business days with skills/expertise equal to or exceeding to the one provided earlier,
subject to the availability of the required skill set on the bench. Also, if any of these candidates represented
above become unavailable dues to the time gap between now until project award, Systel will replace these
resources with equal or better quality resource than the one provided earlier within the time allocated.

Billing and Remittance

How do you track contractor time for invoicing to By Receiving approved
BJ’s? timesheet
Overtime hours are usually paid
after the client’s approval.
What are your overtime policies?
What is included on your invoice? Please provide Please find below the attached
a sample invoice. invoice format
In what format are invoices provided to clients Electronically and hardcopy as
(hard copy, electronically, etc.)? per the client’s policy
As per client's policy but
usually on a monthly basis
How often do you invoice your clients?

35


Sample Invoice format

36


37


Value Adds

What differentiates your company from its Please find below the Description of
competitors? Systel Differentiators.
Do you have a Quality program? Explain. Please find below the Description of
Systel’s Quality process and program
How do you track customer satisfaction? With Customer Feedback form and
Past performance survey sheet.
Do you have a guarantee policy? Systel have a guarantee policy in
Describe. place.
Does your company have a documented Yes, Systel have a documented
Privacy Policy? Privacy Policy.
Are new hires required to accept and sign
a Code of Conduct / Ethics? Do employees Yes
reaffirm acceptance of a Code of Conduct /
Ethics policy at least annually?
Does your company have a Security Yes
Awareness training program? If yes, is it
tracked for completion? Is an annual
refresher course required?
What is the typical warranty period on N/A
software where your firm had sole
development responsibility?

Why Systel

Functional Expertise - We believe that a strong technical solution begins with a solid business foundation.
Many projects succeed or fail based upon the functional design work that is done in the early stages of the
project. Our experienced consultants have analyzed complex business problems and have reached practical
solutions guided by best practices and their areas of expertise include: Service Delivery; Change Management;
Training Development And Delivery; Requirements Gathering; Stakeholder Interviews; Functional Design;
Process Design; Test Preparation And Execution; Production Support Design.
Full Lifecycle Implementation Experience - A key success factor in any project is continuity during and
between project phases. Our consultants have successfully led projects from conception to reality using time
tested methodologies, as well as cutting-edge innovations. We can provide a cross-functional team to lead a
project through the following stages to take the customer’s solution from concept to reality: Feasibility,
Definition, Design, Build, Test, and Stabilization.
Programming & Technical Development Expertise - Our associates consist of world class developers
who have the ability to do more than just code from a functional specification. Our consultants will take the
time to understand exactly the business purpose behind the development and suggest improvements where
applicable. Core competencies in technical areas include but not limited to: Application Development ,
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application Engine, SQR, Application messaging & workflow, Database Design, SQL, Report Interfaces,
Conversations, Enhancements-Forms & customizations, Database Design, Workflow, PL/SQL, SQL Scripting.
Stress On Knowledge Transfer - Our resources follows a defined process to gather project information
step-by-step throughout each engagement so that clients have a clear record to reference after the
implementation is complete. Documentation, training, and follow-on support are customized to meet an
organization's specific requirements.
Clear Communication Skills - To be truly effective, a consultant must have not only great ideas but also
the ability to communicate those ideas clearly. We ensure that our consultants are multi-dimensional and are
able to both conceive of best in class solutions and communicate effectively the value that these solutions will
deliver to your organization.
Systel’s Experience With Government Agencies - Systel has successfully completed quite a few
consulting engagements in Public Sector and we work with all levels of government including; State, Local,
County, Municipal, and Authorities. We understand the recent trends within the Public Sector community
towards exploring new ways of managing and interacting with its constituents and our resources specialize in
grasping the importance of meeting the governmental requirements for capturing and providing critical
performance initiatives. Systel’s strongest assets are our highly talented professionals and our ability to staff
your project with accomplished senior consultants that bring a wealth of relevant business experience. We
understand the struggles that are unique to the environment within which government agencies or public
overseen agencies need to perform.
Financial Strength & Resource Bandwidth - At Systel, we're in the business of satisfying clients and have
operated upon the principles of sharing in clients' challenges and delivering quality services. Working
collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long
term successes. Systel has proven track revenue of $ 22 M in annual Sales for 2008, and our length of
existence in the Information Technology industry make us an extremely reliable partner for any current as well
as future needs.

QUALITY PROCESS:
MAINTAINING QUALITY IN OUR ENGAGEMENT
In each engagement with any customer, Systel follows certain quality check procedures to ensure that it is
delivering quality and overall value and overall client satisfaction standards are being met during the
engagement. Systel’s “Account Management Practice” assigns an Account Manager as a “Single Point of
Contact” on each engagement to ensure that effective communication and satisfactory performance standards
are being met from the start. The Account Manager also convenes regular project status meetings involving
the customer’s project personnel and Company’s staff for the duration of the engagement track actual
progress against the project schedule. The Account Manager works closely with our client contacts to monitor
the progress of our work and our Consultants’ performance.

They also work directly with our Consultants to proactively identify and resolve any potential areas of concern
within the project. In our ongoing efforts to identify best practices, we conduct reviews of our own
performances on engagements. Periodic performance evaluations are conducted in conjunction with the
completion of projects, or the completion of phases in larger projects, in order to build professional skills and
to better meet our client’s needs. In order to achieve the most accurate appraisal, Clients receive a consultant

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evaluation form to complete and return to our HR Manager. Likewise, our Consultants are asked to provide us
with a status report of their own accomplishments, as well an assessment of their strengths and weaknesses
related to their job performance.

SYSTEL’s PAST EXPERIENCE IN SIMILAR CONSULTING ROLES

Systel has worked with a significant number of private and public sector entities in a consulting capacity where
we’ve helped major corporations and public sector staff their IT departments for the last 10 years. Systel
augments staff with highly qualified trained consultants who are experienced with the latest technology in
their specific domains. Their professionalism and expertise have added value to projects, be it public or the
commercial sector. We have a proven track record of recruiting the best talent for our clients at competitive
prices and we also understand the sense of urgency that is required to hire the right consultant in a timely
manner to meet your technical and non-technical requirements.

Our national and international network of offices across the globe and partners are the key to recruiting
qualified IT professionals who help run the IT organizations of our clients. Systel is also a preferred vendor to
dozens of medium and large size corporation, state and local governments, and other information technology
consulting firms. Our attention to quality, our focus on helping our clients manage technology and IT costs, is
what sets us apart from others.

Systel understands that building and sustaining a strong project team is a major factor in the success of any
engagement. Our consultants come in different roles like System Analysts, Programmer Analysts, Database
Administrators, Project Managers, Network Administrators, Support Analysts, Web Developers, Systems
Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts and Information
Architects.

Systel has operated upon the principles of sharing in clients' challenges and delivering quality services at the
terms of the Customers thus improving the productivity of our customer’s IT functions by eliminating the
administrative burden that otherwise interferes with operations.

SYSTEL’s CURRENT RESOURCE STRENGTH

Systel maintains a specific practice that focuses exclusively on providing consulting and technology assistance
to corporate/agencies worldwide. We staffs over 250 dedicated Field contractors and this talent pool is the
force behind our philosophy of global resources, deployed locally. We have our consultant working at several
client locations world wide and at any point of time we maintain a repository of consultants who can be
deployed to our client sites worldwide based on client’s emergent needs.

Systel has the bandwidth of technical and functional resources to provide the customer with additional
resources as project needs demand. We can ramp up during peak periods in the project cycle within a short
turnaround time and we can efficiently staff additional resources on a project need if the customer wishes to
implement additional enhancements or modifications to their existing systems.
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