This document outlines the objectives, schedule, and assessment for a 6-hour course on culture, communication, and tourism. The objectives are to build on prior LPHT knowledge, define culture and consider its impacts and role in tourism. The schedule includes two 3-hour sessions, the first defining culture and its potential role in tourism, the second addressing cultural issues from supply and demand perspectives. Assessment involves dividing students into five teams to present 10-minute "elevator pitches" addressing assigned questions about culture and tourism, and will evaluate coverage of questions, clarity, use of experience and knowledge, and persuasiveness.
Presented on the 3nd meeting of the multilateral school partnership Our TRESAURES in Zagreb (May, 2011)
EFFECTIVE INTERCULTURAL COMMUNICATION – We all know that communication is the foundation of our community life. Effective communication occurs only if we understand each other and is essential for both, our personal and professional life. However, our world and the society itself have transformed into globalized ones including economic, technological and socio-cultural changes causing the integration of national economies into the international one. Consequently, understanding people of different cultures, backgrounds and communication patterns has become our everyday reality thus emphasizing the importance of effective intercultural communication. In other words, developing and broadening our cultural awareness, promoting clearer communication, breaking down barriers, building trust, strengthening relationship, and achieving better results in terms of business success have become an essential part of our school. This way we broaden our knowledge about multiculturalism by developing intercultural competences thus stressing the importance of mutual respect and understanding.
We want to improve intercultural communication to develop relationships with diverse customers, partners and employees. But what are the main obstacles? It may not be the obvious ones! Learn how to recognize and remove this unconscious barrier to intercultural communication.
Presented on the 3nd meeting of the multilateral school partnership Our TRESAURES in Zagreb (May, 2011)
EFFECTIVE INTERCULTURAL COMMUNICATION – We all know that communication is the foundation of our community life. Effective communication occurs only if we understand each other and is essential for both, our personal and professional life. However, our world and the society itself have transformed into globalized ones including economic, technological and socio-cultural changes causing the integration of national economies into the international one. Consequently, understanding people of different cultures, backgrounds and communication patterns has become our everyday reality thus emphasizing the importance of effective intercultural communication. In other words, developing and broadening our cultural awareness, promoting clearer communication, breaking down barriers, building trust, strengthening relationship, and achieving better results in terms of business success have become an essential part of our school. This way we broaden our knowledge about multiculturalism by developing intercultural competences thus stressing the importance of mutual respect and understanding.
We want to improve intercultural communication to develop relationships with diverse customers, partners and employees. But what are the main obstacles? It may not be the obvious ones! Learn how to recognize and remove this unconscious barrier to intercultural communication.
An assessed project for Masters Yr 1 students to attack which relates cultural differentiation to the understanding of inhibitors to the uptake of sustainability worldwide. Incorporates a four page 'thinkpiece'.
7LIBERTY UNIVERSITY SCHOOL OF DIVINITYResearch Paper P.docxalinainglis
7
LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Research Paper Part 1
Professor Dr. Kenneth Nehrbass
in partial fulfillment of the requirements for the completion of
GLST 650 – D04 LUO
Intercultural Communication and Engagement
by
Avery Clementin
July 29, 2018
TABLE OF CONTENTS
INTRODUCTION 3
DEVELOPMENT PLAN 3
Present challenges 3
Future opportunities 4
Your CQ 4-5
Your strongest CQ capability 5
Your weakest CQ capability 5
ACTION PLAN 5
Strength; CQ action 6
Area for improvement; CQ knowledge 6
Accountability 6
BIBLIOGRAPHY 6
INTRODUCTION
Cultural intelligence (CQ) is a person’s ability to function effectively in a diversity of cultural circumstance whether domestically or intentionally. In all our cultures we have the idea of what is going on around us since we have a wealth of information most of which is in our subconscious minds thus helping us make sense of what we observe and experience. When we interact with people from different cultural background, the same prompts may have an entirely different meaning. Personal cultural intelligence has helped me to handle cultural diversity: the set of skills, abilities and knowledge needed to understand, recognize and adjust to changes in the culture. Through personal cultural intelligence training I can now critically scrutinize the meaning of my culture system and how it has influenced my assumptions, expectations and interpretations. This has helped a great deal in coming to acceptance that of the validity of the different world views. With high cultural intelligence we get a more comprehensive and inclusive manner of looking at the world. One becomes more accepting and less defensive to new ideas. We become more open to new ideas, relationships and perspectives. When we get released from the restrains of a particular worldview we open up to new contingencies and our lives are enriched.
DEVELOPMENT PL.
Case Study on why & how to plan a Field trip as part of a five day training program on inclusive business for tourism enterprises. Location: Nyaung Shwe, Inle Lake, Myanmar. June 2015
Grappling with Unconscious Bias in the Library SettingNCIL - STAR_Net
The STAR Library Network is thrilled to welcome Ava Holliday and Aparna Rajagopal, Founding Partners of The Avarna Group (theavarnagroup.com), to help us kick-off the 2020 STAR Net Webinar Series with a special 90 minute webinar on a very important topic: unconscious (or implicit) bias. No matter how good our intentions may be, we are all susceptible to forming social stereotypes about certain groups of people outside of our own conscious awareness. The library setting is a place of equitable and inclusive lifelong learning, and by better understanding unconscious bias and the role it plays in our libraries, we can better serve our communities.
In this 90 minute webinar, guest presenters from The Avarna Group will introduce the framework of unconscious bias to describe some of the challenges that well-intentioned people who are doing good JEDI (justice, equity, diversity, inclusion) work face. This webinar will examine ways that bias manifests in two lenses: our individual thoughts and actions, and also within specific aspects of your library, including programming, the built environment, collections, and more. Webinar participants will walk away with a more clear understanding of how unconscious bias functions and how to identify and mitigate it.
An assessed project for Masters Yr 1 students to attack which relates cultural differentiation to the understanding of inhibitors to the uptake of sustainability worldwide. Incorporates a four page 'thinkpiece'.
7LIBERTY UNIVERSITY SCHOOL OF DIVINITYResearch Paper P.docxalinainglis
7
LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Research Paper Part 1
Professor Dr. Kenneth Nehrbass
in partial fulfillment of the requirements for the completion of
GLST 650 – D04 LUO
Intercultural Communication and Engagement
by
Avery Clementin
July 29, 2018
TABLE OF CONTENTS
INTRODUCTION 3
DEVELOPMENT PLAN 3
Present challenges 3
Future opportunities 4
Your CQ 4-5
Your strongest CQ capability 5
Your weakest CQ capability 5
ACTION PLAN 5
Strength; CQ action 6
Area for improvement; CQ knowledge 6
Accountability 6
BIBLIOGRAPHY 6
INTRODUCTION
Cultural intelligence (CQ) is a person’s ability to function effectively in a diversity of cultural circumstance whether domestically or intentionally. In all our cultures we have the idea of what is going on around us since we have a wealth of information most of which is in our subconscious minds thus helping us make sense of what we observe and experience. When we interact with people from different cultural background, the same prompts may have an entirely different meaning. Personal cultural intelligence has helped me to handle cultural diversity: the set of skills, abilities and knowledge needed to understand, recognize and adjust to changes in the culture. Through personal cultural intelligence training I can now critically scrutinize the meaning of my culture system and how it has influenced my assumptions, expectations and interpretations. This has helped a great deal in coming to acceptance that of the validity of the different world views. With high cultural intelligence we get a more comprehensive and inclusive manner of looking at the world. One becomes more accepting and less defensive to new ideas. We become more open to new ideas, relationships and perspectives. When we get released from the restrains of a particular worldview we open up to new contingencies and our lives are enriched.
DEVELOPMENT PL.
Case Study on why & how to plan a Field trip as part of a five day training program on inclusive business for tourism enterprises. Location: Nyaung Shwe, Inle Lake, Myanmar. June 2015
Grappling with Unconscious Bias in the Library SettingNCIL - STAR_Net
The STAR Library Network is thrilled to welcome Ava Holliday and Aparna Rajagopal, Founding Partners of The Avarna Group (theavarnagroup.com), to help us kick-off the 2020 STAR Net Webinar Series with a special 90 minute webinar on a very important topic: unconscious (or implicit) bias. No matter how good our intentions may be, we are all susceptible to forming social stereotypes about certain groups of people outside of our own conscious awareness. The library setting is a place of equitable and inclusive lifelong learning, and by better understanding unconscious bias and the role it plays in our libraries, we can better serve our communities.
In this 90 minute webinar, guest presenters from The Avarna Group will introduce the framework of unconscious bias to describe some of the challenges that well-intentioned people who are doing good JEDI (justice, equity, diversity, inclusion) work face. This webinar will examine ways that bias manifests in two lenses: our individual thoughts and actions, and also within specific aspects of your library, including programming, the built environment, collections, and more. Webinar participants will walk away with a more clear understanding of how unconscious bias functions and how to identify and mitigate it.
A lecture on communication: its role and importance within the context of tourism and tour guiding as a profession. In addition a focus on "building rapport", tips on overcoming anxiety during public speaking and "microphone techniques" is included. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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1. LPHT Culture, Communication and Tourism Introduced
Duration: 6 Hours class contact. It is, however, expected that students wishing to
successfully complete the unit will normally spend a minimum of another 5-10 hours
outside class researching and preparing the assessed material, liaising with colleagues,
reading around the subject area and considering its relationship to other LPHT units
Objectives:
•To harness and build upon pre-existing knowledge of LPHT units across the curriculum
•To define and consider culture and its impacts upon and implications for Tourism.
•To consider the role and value of culture as an attractor for destinations national,
regional and local.
•To consider culture as a feature of international Tourism management
•To act as a base for the further development of the theme of culture in Tourism
Programme/Plan: (2 x 3 hour sessions)
Teaching Schedule:
Unit set-up. unit structure and rationale; resources (traditional and online) ; assessment
strategy. Defining ‘Culture’ Potential role of culture in Tourism. Basic Communication
theory. Mini-Assignment set up. (Tutor-led)
Demand side issues International marketspace and cultural differentiation.. Supply-side
issues Culture and its representation in marketing and animation. Culture within the
organisation. Mini-assignment.
Assessment
This assignment is very brief (as the unit teaching time is only 6 hours) and will be based
upon a team presentation made in class. I will require thought, participation and
contribution on your part rather than research and essay/report production. It will involve
some thought by the teams outside class, however.
You will be divided into FIVE teams with equal number of members. You will
‘Brainstorm’ your answers to the following and then each team will deliver an ‘Elevator
Pitch’ to me and the other teams.
You will be given 10 minutes only per team to get across your answers and suggestions
as clearly and succinctly as is possible. (You will be stopped on the stroke of 10 minutes
– you have been warned!)
Teams will be chosen in Wk1 and the brainstorm and presentations delivered in Wk 2.
2. Assessment (Contd)
Team A. Is there such a thing as ‘Alsacian Culture’? What exactly is it, and is it
marketable? How can you turn such an intangible thing into a concrete
Tourism marketing opportunity?
Team B. To what extent has Tourism destroyed the cultures that once drew people
to them? Is Tourism a global force for cultural homogenisation? Is such
homogeneity desirable / acceptable? Can Tourism’s impact on cultures be
made to be benign or positive even (rather than negative)? How might this
be achieved?
Team C. Do generalist Travel Agents OR Tour Operators OR National/Regional
Tourist Offices really make the most of 'culture' as a stimulus to sales? To
what extent do their websites OR brochures feature 'culture' as opposed to
other dimensions/attractions? Is the mass market interested in 'culture'?
Team D. What are the potential positives and negatives in operating within (or
leading) a team drawn from many different national cultures? Are more
varied opinions, ideas and ways of going about things refreshing and
ultimately helpful ... or an annoying, unfocused and time-wasteful
distraction? Does one manage by knowing the general, stereotypical
characteristics of persons from particular nations or by knowing the
individual?
Team E. 1. “With the Internet, one marketing message can potentially reach
everybody who is attached to the system/network: it is relatively cheap and
simple to achieve”. Mr A. Reasoned-View (2009)
2. “It is people who are at the end of the network with whom contact,
communication and relationship needs to be made: such people are from
entirely different national, regional and local cultural backgrounds: it is
desperately expensive to adapt messages to culture, but there is no other
effective alternative.” Mr A. Pretty-Good Idea (2009)
3. “‘One message for all’ and ‘culturally adapted messages’ miss the
point: we are all individuals and not averages of a local, national or
global community – we want to be approached individually. As Anna
Pollock put it: ‘We are no longer in the era of the mass market, but in the
age of mass markets of one’.” Mr Yaw Allwrong Imright (2009)
Consider the above and where the truth may lie.
Means of Assessment. I will engage with the teams in their initial brainstorms in class
and will listen to (and may ask questions concerning) your team’s 10 minute ‘Elevator
Pitch’. I will be looking for the following:
1. Full coverage of all the component questions asked
2. Very clear and succinct presentation of the most critical items
3. Evidence from experience and knowledge of Tourism and of culture
4. Creative ideas and suggestions
5. A ‘convincing’ pitch which I would be prepared to support.
3. NBs.
1. I am NOT looking for powerpoint (I doubt you would try to show one in an
elevator!).
2. I will only award the team base mark to people who ARE present and contribute. (If
you are absent, do not expect to receive the mark unless you have medical or other
reasons acceptable to Course Management).
3. Although I am expecting everyone to participate in the Brainstorm, clearly I cannot
expect you all to participate in the presentation itself…. Although I will expect
anyone to be able to answer questions about it!
4. I will not be marking the technique of the presenting persons but may offer feedback
on this to the presenters if they would like it.
As to the actual weighting of the mark, I will produce a mark /20 for each team and
present it to the tutor who carries forward the unit. I imagine my mark will be weighted
according to the number of hours in my element of the unit compared to the unit as a
whole.