The document describes a proposed mobile app called 311 Vineland that would allow citizens of Vineland to report issues in the city to relevant departments, track the status of reports, and improve communication between citizens and the city. The app would use GPS to geotag reports, allow photos to be attached, and notify users when issues are resolved. City employees would access a dashboard to manage reports and update citizens. The goals are to streamline reporting, increase government accountability and transparency, and engage citizens as partners in improving the city.

1. by Notify 311 Vineland
a Coding for Community 2017 Project

2. 1/ THE NEED
VINELAND'S REQUEST
We would like to increase and improve on the
communication paths between citizens and various
departments when handling citizen reports,
complaints, and comments on environmental issues
requiring attention, and in turn, streamline our
efforts to have a more efficient response.

3. 2/ OUR SOLUTION:
311 VINELAND
311 Vineland is a mobile app that city residents can
use to capture the location and photograph of a
physical problem that has occurred somewhere in the
city and send it along with their comment to a city
employee and get notified of the progress and
resolution of their report; a cloud-based database
that captures this information; and desktop software
which city employees will use to interact with the
database and to communicate with residents on the
progress of the incidents they report.

4. 3A/ HOW IT WORKS:
USER
USER NOTIFICATION TOOL
http://311Vineland
• User creates a user profile in order to log-in to app and submit
incident reports.
• Interface allows user to access her mobile device's GPS to capture
location, take single or multiple photos, show the nature of the report
and enter a description of the issue.
• Users will see a screen instructing them to call 911 in case their
incident is of an emergent nature.
See screenshots in slide 8See screenshots in slide 8

5. 3B/ HOW IT WORKS:
CITY
INCIDENT REPORT MONITORING DASHBOARD
http://bit.ly/311VinelandDash
• User's report feeds into a cloud database.
• Concurrently, email is pushed out to a city contact who will assign
the report to a follow-up person.
• Dashboard is accessible through a laptop or desktop computer.
• When updates are made and saved the reporting user will be
notified.
• When an issue is resolved, the status will be toggled to resolved and
the user will be notified of the issue's resolution.
See screenshots in slides 8a-8c

6. 4A/ BENEFITS –
SHORT TERM
SHORT TERM
• Simple tool with powerful benefits to residents, city employees and
the city itself.
• 311 Vineland provides the city with the means to crowdsource
valuable information about the municipality in real time.
• Residents get an easy portal to help increase the safety and upkeep
of their city's roads and other physical assets.
• Tool helps officials stay on top of repairs and maintenance.
• Tool provides transparent accountability for both residents and
government staff to track actions taken on reported incidents.

7. 4B/ BENEFITS –
LONG TERM
LONG TERM
• Residents become partners in improving the city's physical
wellbeing.
• Tool makes it easier for city officials to identify issues of concern.
• Municipality gains the ability to address incidents in a timely fashion,
reducing:
• Exposure to liability
• The escalating cost of tardy repairs.
• Tool helps to develop trust and goodwill between Vineland residents
and city officials.

8. 5/ ORIGINALITY
311 Vineland's is a 100% original system the creation
of which is based entirely on Vineland's stated need.

9. 6/ SCALABILITY
The 311 Vineland system is an easily customizable
software and mobile app solution which can be
adapted for use by other communities simply by:
1/ Adding a recipient for the automated emails the
mobile app sends out to the primary municipal
contact; and by
2/ Adding a customized splash screen.
The system is completely scalable, with no
foreseeable limitations.

10. 7/ USER READINESS
• The 311 Vineland system is a mobile and cloud
based solution which can be used by any municipality
right out of the box.
• The employee learning curve is about five minutes.
• No maintenance of the software is required.
It just works.
But please note, our GUI and database backend are
still in development and will be completed by the CfC
project end deadline.

11. 8A/ SCREENSHOT:
MOBILE APP

12. 8B/ SCREENSHOT:
MUNI DASHBOARD

13. 8C/ SCREENSHOT:
DASHBOARD VIEW
OF REPORTED ISSUE