The document summarizes a panel discussion on using cloud computing and how to build confidence and trust when using cloud services. The panelists discussed how with cloud computing users cannot control possessions but must trust aspirations. They outlined two paths to confidence in cloud services: control or trust. The discussion covered topics such as what needs to be trusted and controlled in a cloud including access, confidentiality, reliability and availability. In concluding, one panelist noted that trust in new technologies like cloud computing increases over time with mainstream adoption, as happened with ecommerce and online banking.

1. Toronto CobiT User Group
Panel Discussion
Tuesday, April 14, 2009
Alex Todd
AlexTodd@TrustEnablement.com
Can’t control a cloud.
Trust
Unknown
Control

2. Control possessions. Trust aspirations.
Bob Fabian
What do you
want?
What do you
have?
I want to use
an IT cloud.
I have a data centre.
Two paths to confidence.
Confidence
Control Trust

3. COBIT → Confidence OBjectives for
Information and related Technology
Trust
Leadership
Bob Fabian Alex Todd
2010
?CobiT5
IT Outsourcing → Cloud Computing
Outsourcing Cloud Computing

4. Eqentia is a powerful
Software-as-a-Service platform
delivering tailored, semantic-
based knowledge portals.
Eqentia is a powerful
Software-as-a-Service platform
delivering tailored, semantic-
based knowledge portals.

5. What’s to trust/control in a cloud?
Access
Confidentiality
Reliability
Availability
Privacy Manageability
Ownership

6. Building Confidence
Bottom Line
“Trust is extremely subjective – people
felt the same way about eCommerce and
online banking - that trust level seems to
have increased over time through
mainstream adoption; the same will happen
with Cloud Computing”