The document outlines the concept of cloud consumers and the three primary service models: SaaS, PaaS, and IaaS. It explains the benefits of each model, their ideal use cases, and how service level agreements (SLAs) regulate expectations between providers and consumers. The conclusion emphasizes the importance of selecting a cloud service model based on organizational needs, budget, and technical resources.

1. C L O U D
C O N S U M E R
By: Bruna Jacinto Grassi (249578450)
Khushali Shah (249498800)

2. TA B L E O F
C O N T E N T S
Introduction
SaaS
PaaS
Iaas
Service Level Agreements
Conclusion

3. I N T R O D U C T I O N
What is Cloud Consumer?
• A cloud consumer is an organization, stakeholder, or individual that uses cloud
services.
• The choice of service model depends on the company’s technical expertise, budget,
goals, and the specific business needs.
• Cloud services are delivered in three main models:
• SaaS (Software-as-a-Service)
• PaaS (Platform-as-a-Service)
• IaaS (Infrastructure-as-a-Service)
• Each model offers different levels of control, flexibility, and management.

4. S A A S OV E RV I E W
• SaaS allows cloud consumers to access applications over the internet.
• The cloud provider handles all physical infrastructure, software updates, and
maintenance.
• Consumers typically access SaaS services through a web browser without needing to
manage underlying hardware or software.
• Ideal for businesses with limited IT resources that require quick deployment of
software applications.
• Examples:
• Dropbox: Cloud storage solution.
• Google Workspace: Productivity tools for collaboration.
• Microsoft 365: Business productivity suite including Word, Excel, Outlook, and more.

5. A DVA N TAG E S
Cost-effective: No need
to invest in expensive
infrastructure or handle
maintenance.
Highly secure:
Providers ensure the
highest security
standards for data
protection.
Ease of use: Access
software from anywhere
with internet
connectivity, enabling a
remote workforce.
Scalability: Easily scale
services up or down
based on business
needs.

6. PA A S OV E RV I E W
• PaaS provides a platform for developers to build, test, and deploy applications without
managing the underlying hardware and operating systems.
• The cloud provider takes care of the infrastructure, including operating systems,
middleware, and runtime environments.
• Developers can focus on writing code and creating software without worrying about
infrastructure management.
• Suitable for organizations that need a platform for software development, without the
overhead of managing complex infrastructure.
• Examples:
• Microsoft Azure App Services: Develop and host web applications.
• Google App Engine: Build highly scalable applications on Google's infrastructure.
• AWS Elastic Beanstalk: Deploy and manage applications without worrying about
infrastructure.

7. A DVA N TAG E S
Rapid development: Developers can start coding immediately without worrying about
infrastructure setup.
Collaboration: Teams can easily collaborate on the development process, with access
from anywhere.
Flexible tools: A wide variety of development tools are readily available in the cloud
environment.
Automatic scaling: PaaS platforms can automatically scale to meet demand during peak
times.

8. I A A S OV E RV I E W
• IaaS provides virtualized computing resources over the internet. Consumers rent virtual
machines, storage, networks, and other infrastructure from cloud providers.
• The consumer has control over the operating system, applications, data, and
middleware, while the cloud provider manages the hardware.
• Best suited for organizations that want to maintain more control over their infrastructure
but avoid the costs of owning and maintaining physical data centers.
• Key characteristics: Pay-per-use pricing, flexibility, and full control over the operating
environment.
• Examples:
• Amazon Web Services (AWS): Offers a wide range of IaaS services including EC2 for
computing power.
• Microsoft Azure: Provides virtual machines, storage, and networking resources.
• Google Cloud Platform (GCP): Offers customizable virtual infrastructure for businesses.

9. A DVA N TAG E S
COST SAVINGS: NO
UPFRONT INVESTMENT
IN PHYSICAL
INFRASTRUCTURE;
ONLY PAY FOR WHAT
YOU USE.
CUSTOMIZATION: FULL
CONTROL OVER
SOFTWARE
CONFIGURATIONS AND
APPLICATIONS.
SCALABILITY: EASILY
SCALE RESOURCES UP
OR DOWN BASED ON
BUSINESS
REQUIREMENTS.
DISASTER RECOVERY:
BACKUPS AND
DISASTER RECOVERY
OPTIONS ARE READILY
AVAILABLE TO ENSURE
BUSINESS CONTINUITY.

10. S E RV I C E - L E V E L AG R E E M E N T S
• An SLA is a contract between the cloud provider and the consumer that defines the
service expectations.
• It outlines important aspects such as:
• Quality of service: Uptime guarantees, performance standards.
• Security: Commitments to data protection and privacy.
• Responsibilities: Defines the roles and obligations of both the provider and the
consumer.
• Remedies: Specifies what actions will be taken if the service fails to meet the
agreed-upon standards, such as service credits or compensation.
• SLAs ensure that the cloud consumer gets the agreed-upon performance and reliability
for the price paid.

11. C O N C L U S I O N
• SaaS: Best for organizations that want a ready-to-use application without managing
infrastructure.
• PaaS: Ideal for developers and businesses focused on application development, with less
concern about managing underlying systems.
• IaaS: Provides maximum flexibility and control over the infrastructure, suitable for
businesses with advanced IT capabilities.
• Importance of SLAs: Defines service expectations, performance standards, and
responsibilities between cloud providers and consumers.
• Call to action: When choosing a cloud service model, consider your organization’s specific
needs, budget, and technical resources to determine which model fits best.