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Clinical Laboratory Management 2nd Edition Bachner
Digital Instant Download
Author(s): Bachner, Paul; Garcia, Lynne Shore
ISBN(s): 9781555817282, 1555817270
Edition: 2
File Details: PDF, 38.47 MB
Year: 2014
Language: english
Clinical
Laboratory
Management
SECOND EDITION
WASHINGTON, DC
Clinical
Laboratory
Management
Lynne S. Garcia, EDITOR IN CHIEF
LSG & Associates, Santa Monica, California
EDITORS:
Paul Bachner
Department of Pathology & Laboratory Medicine, University
of Kentucky Chandler Medical Center, Lexington, Kentucky
Vickie S. Baselski
Clinical Microbiology, University of Tennessee Health
Science Center at Memphis, Memphis, Tennessee
Michael R. Lewis
Department of Pathology, Fletcher Allen Health Care,
Burlington, Vermont
Andrea J. Linscott
Department of Pathology, Ochsner Medical Center,
New Orleans, Louisiana
Dale A. Schwab
Nichols Institute, Quest Diagnostics, Inc., San Juan
Capistrano, California
John C. H. Steele, Jr.
Clinical Pathology Laboratories, Department of Pathology,
Medical College of Georgia, Georgia Regents University,
Augusta, Georgia
Alice S. Weissfeld
Microbiology Specialists Inc., Houston, Texas
David S. Wilkinson
Department of Pathology, VCU School of Medicine,
Richmond, Virginia
Donna M. Wolk
Clinical Microbiology, Department of Laboratory Medicine,
Geisinger Health System, Danville, Pennsylvania, and Wilkes
University, Wilkes-Barre, Pennsylvania
SECOND EDITION
Copyright © 2014 American Society for Microbiology. ASM Press is a registered trademark
of the American Society for Microbiology. All rights reserved. No part of this publication may
be reproduced or transmitted in whole or in part or reutilized in any form or by any means,
electronic or mechanical, including photocopying and recording, or by any information storage
and retrieval system, without permission in writing from the publisher.
Disclaimer: To the best of the publisher’s knowledge, this publication provides information
concerning the subject matter covered that is accurate as of the date of publication. The publisher
is not providing legal, medical, or other professional services. Any reference herein to any
specific commercial products, procedures, or services by trade name, trademark, manufacturer,
or otherwise does not constitute or imply endorsement, recommendation, or favored status by the
American Society for Microbiology (ASM). The views and opinions of the author(s) expressed in
this publication do not necessarily state or reflect those of ASM, and they shall not be
used to advertise or endorse any product.
Library of Congress Cataloging-in-Publication Data
Clinical laboratory management / Lynne S. Garcia, editor in chief, LSG & Associates, Santa Monica,
CA ; editors, Paul Bachner, Department of Pathology & Laboratory Medicine, University of
Kentucky Chandler Medical Center, Lexington, KY [and eight others]. ­
— 2nd edition.
   pages cm
Includes bibliographical references and index.
ISBN 978-1-55581-727-5 — ISBN 978-1-55581-728-2 (e-ISBN) 1. Medical laboratories—
Administration. 2. Pathological laboratories—Administration. I. Garcia, Lynne Shore, editor of
compilation. II. Bachner, Paul, editor of compilation.
[DNLM: 1. Laboratories—organization & administration. 2. Clinical Laboratory Techniques.]
R860.C56 2014
610.72’4—dc23
2013036960
doi:10.1128/9781555817282
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
Address editorial correspondence to: ASM Press, 1752 N St., N.W., Washington, DC
20036-2904, USA.
Send orders to: ASM Press, P.O. Box 605, Herndon, VA 20172, USA.
Phone: 800-546-2416; 703-661-1593. Fax: 703-661-1501.
E-mail: books@asmusa.org
Online: http://www.asmscience.org
v
Section I
Basic Concepts and the Current Healthcare Environment 1
Contributors xxiii
Preface xxvii
Acknowledgments xxviii
Contents
1 Principles of Management 3
Jeffrey Casterline and John R. Snyder
Introduction 3
Leadership, Management, and Administration 4
Leadership • Management • Administration
Management Concepts 6
Cultural Lag • Review of Management Thought
Decision Making 11
What Is Decision Making? • Types of Decisions • Individual versus
Group Decision Making • The Problem-Solving/Decision-Making
Process • Risk
Management Ethics 17
Definitions • Characteristics of High-Ethics Organizations •
Benefits of Strong Workplace Ethics • Management Roles and
Responsibilities
Summary 19
KEY POINTS 19
GLOSSARY 19
REFERENCES 20
OTHER READING 21
APPENDIX 22
2 Management Functions 23
Laurence P. Vetter
Introduction 23
Planning 24
Strategic Planning • Selecting a Planning Group • Environmental
Analysis • SWOT Analysis • Vision and Mission Statements • Goals
and Strategies • Prioritization • Accountability • Measuring Success
(Metrics)
Organizing 28
Organizational Chart • Time Management • Policies • Procedures •
Workflow • Staffing
Directing 31
Communicating • Delegating • Motivating • Managing Change •
Coaching
Controlling 35
Setting Performance Standards • Evaluating Employee
Performance • Problem Solving • Decision Making
Summary 38
KEY POINTS 38
GLOSSARY 38
REFERENCES 39
APPENDIXES 40
3 Relevant Economic and Business
Concepts 43
Roxanne Mercer and Ann L. Harris
Introduction 43
Overview of Laboratory Industry Trends during the Past Decade •
Forecast for the Future
Strategic Business Planning Overview 45
Market Assessment • Key Strategies
Competitive Environment 47
Clinical Laboratory Competitive Market • Business Entities,
Strategic Alliances, Joint Ventures, Mergers and Acquisitions, and
Integrated Networks
The Economic Environment 49
Four Stages of the Business Cycle • The National Economy:
Fiscal and Monetary Policies • Assess Infrastructure and Develop
Production Strategies • Cost Accounting Principles • System-Wide
vi Contents
Approach to Establishing a Fee Schedule • Consumer Price Index •
Pricing Strategies
Promotional (Marketing and Sales) Strategies 53
Market Research • Marketing Strategies • Sales Strategies •
Advertising Strategies
Customer-Focused Concepts and Service
Strategies 59
Who Is the Customer? • Understanding Customer Behavior • Key
Concepts and Recognized Customer Service Strategies • Service
Delivery Strategies
Summary 64
KEY POINTS 64
GLOSSARY 65
REFERENCES 67
ADDITIONAL READING 68
APPENDIX 70
4 Current Challenges to Financial
Stability within the Diagnostic
Laboratory 71
Roxanne Mercer and David S. Wilkinson
Introduction 71
Workforce 71
Availability of Personnel • Training Programs • On-the-Job
Training • Recruitment and Retention • Generational Diversity
Workplace 74
Centralized versus Decentralized Operations • Local and Regional
Integration of Laboratory Services
Work Flow 76
New Technology • Testing Site Options
Doing More with Less 78
Systematic Approaches to Managing Change • Rightsizing
Shrinking Reimbursement 79
Gross versus Net Revenue • Medicare • Managed Care • Billing
Regulations and Unfunded Mandates 79
Regulations • Unfunded Mandates
Summary 80
KEY POINTS 80
GLOSSARY 80
REFERENCES 81
APPENDIX 83
5 The Impact of Regulatory
Requirements 84
Susan D. Roseff, Denise E. Russell, Christina E.
Anderson, and Roxanne Mercer
Introduction 84
Brief History • Overview of the Current State of Laboratory
Regulations
Regulation of Workplace Safety and Human Resource
Management 85
Occupational Safety and Health Administration • American
National Standards Institute • National Institute of Occupational
Safety and Health • CLSI • Centers for Disease Control
and Prevention • Food and Drug Administration • Equal
Employment Opportunity Commission • Department of
Transportation and International Air Transport Association •
Hazard Communication Standard • Blood-Borne Pathogens •
Ergonomics • Tuberculosis • Latex • Sharps • General Laboratory
Safety • Chemicals • Transportation of Clinical Specimens •
Employment Discrimination
Accreditation and Licensure 93
Brief History • Laboratory Inspection and Accreditation •
Personnel Certification and Licensure
Regulations Affecting Transfusion Medicine 99
Overview of Changes in Transfusion Medicine that Have Resulted
in Increased Scrutiny • Safety • Regulatory Organizations that
Specifically Impact Transfusion Medicine • Biological Product
Deviation Reporting • The Cost of Increasing Regulatory Oversight
Regulation of Laboratory Business Practices 109
Negotiated Rule-Making Process • Corporate Compliance • Key
Elements of a Model Compliance Plan for Hospitals • The Legal
Environment
Laboratory Reimbursement and Medical
Necessity 113
Medicare • Other Federally Funded Programs • National
Coverage Determination and Local Medical Review Policies •
Reimbursement Methods • Code of Medical Necessity (Reasonable
and Necessary Services) • Overview of the Reimbursement Process
• Registration and Coding • Claims Processing and Submission •
Remittance Advice • Audit and Benchmark Monitors
Compliance—the Next Generation: HIPAA 124
Covered Entities • Privacy Standards: Rules Governing Protected
Health Information • Administrative Requirements • Personnel
Policies and Procedures • Patient Informed Rights • Business
Associates and Business Associate Agreements • Standards for
Electronic Transactions • HIPAA Compliance and Enforcement
Summary 128
KEY POINTS 128
GLOSSARY 128
REFERENCES 133
APPENDIXES 137
6 The Changing Practice of
Medicine 139
Susan D. Roseff, Denise E. Russell, and Margaret
M. Grimes
Introduction 139
Overview of Major Changes 139
Shift from Inpatient to Outpatient Care • Shift from Centralized
to Decentralized Testing • Shift to Primary Care: Patient-Centered
Medical Home • Shortages of Qualified Staff • Quality of Care
and Error Reduction • Pay for Performance • Healthcare Reform
• Advances in Technology • Wellness and Prevention • The Aging
Population • Recognition of Women’s Health Needs
Contents	
vii
The Impact of Technology 142
The Electronic Medical Record • Meaningful Use/Value-
Based Purchasing • Patient Access to Information • Patient
Confidentiality • Advances in Diagnostic Testing
The Emergence of Clinical Practice Guidelines 144
The Role of Evidence-Based Medicine and Outcomes
Data • Concerns about Utilization and Quality • Clinical Practice
Guidelines and Clinical Pathways Defined • Use of Clinical Practice
Guidelines • Pros and Cons • Developing Clinical Pathways and
Guidelines
Medicolegal Issues 148
Malpractice Litigation • Patient Safety • Disclosure of Adverse
Events/CMS Never Events • CMS Serious Reportable Events •
Enterprise Risk Management • Insurance • HIPAA and Patient
Confidentiality • Contracts • Specimens • Documentation •
Research Liability
Training Physicians for Practice in the 21st
Century 153
The Educational Goal: The Complete Physician • New Paradigms
in Medical Training • Incorporating New Knowledge and Training
Techniques into the Curriculum • Training Physicians for the
Managed-Care Environment
External Forces Impacting Undergraduate and
Graduate Medical Education 156
Finding the Right Mix: How Many Physicians Do We Need? •
Current Challenges to Academic Centers
Summary 157
KEY POINTS 157
GLOSSARY 157
REFERENCES 159
APPENDIX 163
7 The Changing Healthcare
Environment 164
Ann Harris and David S. Wilkinson
Introduction 164
Changing Reimbursement Models 168
Change from Traditional Indemnity to Managed-Care
Insurance • Four Stages of Managed-Care Market Development •
Reimbursement Strategies in a Managed-Care Market • Healthcare
Stakeholders in a Managed-Care Market
Impact of Healthcare Reform 173
Patient Protection and Affordable Care Act • Payment Reform and
Provider Reimbursement Strategies • Current Trends and Issues
with Healthcare Reform • Hospitals and Laboratories: Concerns in
Healthcare Reform
Changing Emphasis on Quality and Value 179
Health Maintenance Organization Network Management •
Patient Management • Disease Management • Healthcare Reform:
Demonstration Projects
The Educated Consumer 184
Baby Boomers and Generation Xers: The Educated and Savvy
Consumer • Consumer-Driven Healthcare • The Increasingly
Litigious Environment
Changing Technology 186
Technological Advances • Direct Consumer Access • Direct Access
Testing • Advances in Genetic Testing and Molecular Pathology •
Personalized Medicine • New Regulations to Address Changing
Technology: HIPAA • Impact of Reform on Electronic Health
Records and Meaningful Use
Consolidation in the Healthcare Industry 198
Overview: Laboratories, Hospitals, Physician Practices,
and Managed-Care Organizations • Integrated Delivery
Systems • Laboratories: Change from Revenue Centers to Cost
Centers • Internal Consolidation in Hospital Laboratories •
Regional Integrated Laboratory Networks
Strategies for Success in the 21st Century 200
Strategic Redesign • Developing System-Wide Thinking and a
Common Culture • Differentiating a Competitive Advantage •
Training Adequate, High-Quality Laboratory Professionals for
the Future Workforce • Moving from Top-Down Management
to Bottom-Up Customer Focus • Evidence-Based Medicine •
Meaningful and Relevant Information
Summary 205
KEY POINTS 206
GLOSSARY 206
REFERENCES 210
APPENDIXES 214
Section II
Managerial Leadership 217
8 The Foundations of
Leadership 219
David S. Hefner and Katharine R. Becker
Introduction 219
Distinguishing Management from Leadership 219
What Is “Leadership” and How Do You Become a Leader? •
Management • Leadership
The First Foundational Factor Is Integrity 221
The Definition of Integrity • Honoring Your Word • The Pitfalls in
Honoring Your Word • What Is Your Word? • What Is the Current
State of Your Word? • Trust and Its Relationship to Honoring Your
Word • Preparation for Making a Commitment or Giving Your
Word
The Second Foundational Factor Is Authenticity 224
The Definition of Authentic • Knowing Yourself • How Do You
Respond in Various Situations? • The Importance of Context • The
Path to Authenticity
viii Contents
The Third Foundational Factor Is Commitment to
Something Bigger than Yourself 226
Succeeding as a Leader • What Happens Next?
Summary 227
KEY POINTS 227
ACKNOWLEDGMENTS 229
REFERENCES 229
APPENDIXES 231
9 Employee Needs 232
John C. H. Steele, Jr.
Introduction 232
The Laboratory Workforce—Is There an Approaching
Crisis? 232
Theories of Human Needs 233
Maslow’s Hierarchy of Needs • Alternative Theories
Meeting Employee Needs 234
Level 1 and 2 Needs • Level 3, 4, and 5 Needs • Higher-Level Needs
The Role of Generational Differences 236
Characteristics of the Generations • Meeting the Needs and Wants
of the Four Generations
Summary 240
KEY POINTS 240
GLOSSARY 240
REFERENCES 240
APPENDIX 242
10 Motivating through Intelligent
Leadership 243
Christa Pardue
What Is Motivation? 243
Knowledge of Self 244
Creating the Vision • Humility • Basic Needs
Knowing What Others See in You 245
Factors of Motivation • The Right People Need the Right Leader •
Actually Fix the Problems
Knowing the Emotions of Leading 246
Emotional Intelligence • The Need for Purpose • Human
Motivation Theory
Summary 248
KEY POINTS 248
GLOSSARY 248
REFERENCES 249
11 Successful Communication 250
Diane C. Turnbull
Introduction 250
Channels of Communication 251
Formal Channels of Communication • Informal Channels of
Communication
Types (Methods) of Communication 251
Oral (Face-to-Face) Communication • Telephone Communication •
Written Communication • PowerPoint Presentation • Electronic
Communication • Visual Communication • Body Language and
Other Nonverbal Communication
Barriers to Communication 255
Physical Barriers • Nonverbal Barriers • Verbal Barriers •
Psychological Barriers
The Importance of Listening 256
Effective Listening • Ineffective Listening • Stages of Listening
Types of Listening 257
Nonlistener • Marginal Listener • Evaluative Listener • Active
Listener
Elements of Effective Communication 257
Skills for Effective Communication • Organizational Climate •
Using Body Language • Using Positive Language
Leadership Essentials for Improving
Communication 259
The Interaction Process • Adapting Communication Styles
Summary 260
KEY POINTS 260
GLOSSARY 261
REFERENCES 261
APPENDIX 263
12 Effective Meetings 264
Mark G. Hanly
Introduction 264
Things To Do before the Meeting 265
Determine If There Is a Need for a Meeting • Determine What
Type of Meeting Is Needed • Develop the Agenda • Use of the
Consent Agenda • Determine Whom To Invite to the Meeting •
Determine the Venue of the Meeting • Determine the Technology/
Equipment Required for the Success of the Meeting
Things To Do during the Meeting 268
Things To Do after the Meeting 269
Calculating the Cost of Meetings 269
Recurrent Meetings 269
How To Be an Effective Participant in a Meeting 269
Summary 270
KEY POINTS 270
GLOSSARY 271
REFERENCES 271
13 Conflict Management 272
Jean Egan
Introduction 272
Conflict Defined 272
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Milanese territories between Bernabo and Galeazzo
176
“ Death of Stephen Dushan, King of Servia 501
1356. Battle of Poitiers, and capture of John of France 81
“ States-General under the guidance of Etienne
Marcel
83
“ Charles IV. issues the Golden Bull 115
“ Genoa repudiates Milanese suzerainty 171,
176
1358. Rising of the Jacquerie in France 87
“ Assassination of Marcel, and restoration of order
and royal authority by Charles, Duke of Normandy,
acting as regent during his father’s captivity
88
“ Death of Albert II. of Austria, leaving his territories
to the joint rule of four sons
136
1359. Death of Orchan. Succeeded by Amurath or
Murad I.
502
1360. Treaty of Bretigni (May 8) ends first period of
the Hundred Years’ War
89
“ Cardinal Albornoz recovers Bologna from the
Visconti
161,
177
1361. Death of Philip de Rouvre. Duchy of Burgundy
granted by John of France to his fourth son, Philip
90
“ Sack of Wisby by Waldemar III. Beginning of war
between Denmark and the Hanseatic League
433
“ Amurath I. seizes Adrianople, which becomes the
European capital of the Turks till 1453
502
1362. Death of Pope Innocent VI., and election of
Urban V.
161
“ Defeat of the Hanseatic League by Danish fleet 434
1363. Death of Meinhard, Duke of Upper Bavaria and
Count of Tyrol. Upper Bavaria united with Lower
Bavaria: Tyrol acquired by the Hapsburgs
120
“ Marriage of Margaret of Denmark to Hakon of
Norway
435
1364. John of France returns to England and dies
there. Accession of Charles V.
188
“ Treaty of mutual inheritance between the houses of
Luxemburg and Hapsburg
120
“ Charles of Blois killed at battle of Aurai 92
“ Deposition of Magnus of Sweden in favour of Albert
of Mecklenburg
436
1365. Death of Rudolf of Hapsburg 137
“ Settlement of Breton war by the recognition of John
de Montfort
92
“ Treaty of Wordingborg between Waldemar III. and
Hanse towns
436
1366. Peter the Cruel, driven from Castile by Henry of
Trastamara, flies to the Black Prince at Bordeaux
93,
473
1367. The Black Prince wins the battle of Najara, and
restores Peter the Cruel in Castile
93,
473
“ Urban V. returns from Avignon to Rome 162
“ Meeting of Hanseatic League at Cologne declares
war against Denmark
437
1368. Charles IV. visits Urban V. in Rome 162
“ Death of Cardinal Albornoz 162,
177
“ Triumph of the Hanseatic fleet: capture of
Copenhagen
438
1369. Battle of Montiel. Death of Peter the Cruel.
Accession of Henry of Trastamara (Henry II.) in Castile
94,
474
“ Renewal of war between France and England 94
“ The eastern Emperor John V. visits Rome, and
agrees to a union between the Greek and Latin
Churches
503
1370. Partition of Hapsburg territories between Albert
III. and Leopold
137,
398
“ Massacre at Limoges by order of the Black Prince 95
“ Urban V. returns from Rome to Avignon 162
“ Treaty of Stralsund. Hanseatic League at the zenith
of its power
438
“ Death of Casimir the Great of Poland. Succeeded by
Lewis of Hungary
459
1372. Defeat of the English fleet by Spaniards and
French off La Rochelle
95
1373. Disastrous expedition of John of Gaunt to
France
95
“ The Emperor Charles IV. acquires Brandenburg 441
1375. Truce between England and France, leaving
England in occupation of Calais, Bordeaux, and
Bayonne
96
“ Death of Waldemar III. of Denmark. Accession of
Olaf
442
1376. Death of the Black Prince (June 8) 96
“ Election of Wenzel as King of the Romans 121
1377. Death of Edward III. of England. Accession of
Richard II.
96
“ Gregory XI. leaves Avignon for Rome 162,
185
1378. Death of Gregory XI. in Rome. Election of Urban
VI.
162,
185
“ Rising of the ‘Ciompi’ in Florence 164
“ Outbreak of war between Venice and Genoa 172
“ Galeazzo Visconti dies and is succeeded by Gian
Galeazzo
177
“ Election of anti-pope Clement VII. (Sept. 20).
Beginning of the great schism
122,
162,
186
“ Death of the Emperor Charles IV. (Nov. 29). Partition
of his dominions
123
1379. The Genoese seize Chioggia and blockade
Venice
172
“ Death of Henry II. of Castile, and accession of John
I.
474
1380. Death of Charles V. of France, and accession of
Charles VI.
97,
315
“ Death of Hakon of Norway. Union of Norway and
Denmark under Olaf
442
“ The Genoese are forced to capitulate at Chioggia.
Triumph of Venice
173
“ Death of Lewis the Great, King of Hungary and
Poland
190,
459
1381. Rising of the lower classes in England 316
1382. Counter-revolution in Florence establishes
oligarchy
166
“ Rising of the Maillotins in Paris 317
“ Rising of the Flemings under Philip van Artevelde 317
“ French defeat of the Flemings at Roosebek 318
“ Suppression of the Maillotins in Paris 318
“ Death of Joanna I. of Naples. Accession of Charles
III.
154
1383. Death of Lewis de Mâle. His son-in-law, Philip
of Burgundy, acquires Flanders, Artois, Nevers,
Rethel, and Franche-Comté
320
1385. Gian Galeazzo Visconti imprisons his uncle,
Bernabo, and reunites the Milanese dominions
177
“ Charles III. of Naples claims crown of Hungary 191
“ Portuguese victory at Aljubarrota over Castilians 474
“ Death of Louis of Anjou, who had obtained
Provence but had been defeated by Charles III. as a
claimant to Naples
154
1386. Jagello of Lithuania marries Hedwig, younger
daughter of Lewis the Great, becomes a Christian,
and is crowned King of Poland
191,
459
1386. Valentina Visconti married to Louis of Orleans 178,
321
“ Charles III. of Naples assassinated in Hungary 155,
191
“ Swiss victory at Sempach. Defeat and death of
Leopold of Hapsburg
138
“ John of Gaunt advances the claim of his wife,
Constance, in Castile
474
“ Schleswig ceded by Denmark to Count of Holstein 442
1387. Sigismund of Luxemburg crowned King of
Hungary
192
“ Outbreak of town-war in Germany 189
“ Death of Peter IV. of Aragon. Accession of John I. 482
“ John of Gaunt withdraws his wife’s claim and makes
peace with John I. of Castile
475
“ Gian Galeazzo seizes Verona and Vicenza, and ruins
the house of Scala
179
“ Death of Olaf of Denmark and Norway. Succeeded
by his mother, Margaret
443
1388. Padua subjected by Gian Galeazzo Visconti 179
“ Albert of Sweden deposed; crown offered to
Margaret of Denmark and Norway
443
1389. Peace of Eger closes the town-war in Germany 190
“ Hapsburgs recognise by treaty the independence of
the Swiss Confederation
138
“ Turkish victory at Kossova 503
“ Amurath I. succeeded by Bajazet I. 503
“ Death of Urban VI. Election of Boniface IX. 187
1390. Death of John I. of Castile, and accession of
Henry III.
475
1391. Mary of Sicily marries Martin the Younger, son
of Martin I. of Aragon
482
“ Death of Greek emperor, John V., and accession of
Manuel II.
504
1392. Charles VI. becomes insane. The Dukes of
Burgundy and Orleans dispute for the government of
France
319
1394. Death of Avignon Pope, Clement VII. Election of
Benedict XIII.
187
1395. Wenzel creates Gian Galeazzo Duke of Milan 178
1396. Genoa submits to France through fear of Milan 180
“ Battle of Nicopolis 193,
322,
504
1397. The three Scandinavian kingdoms accept the
Union of Kalmar
443
1398. Meeting of Wenzel and Charles VI. of France at
Rheims
194
1399. Gian Galeazzo obtains rule in Pisa and Siena 181
“ Ladislas, son of Charles III., finally secures crown of
Naples against Louis II. of Anjou
155,
266
1399. Revolution in England. Accession of Henry IV.
(of Lancaster)
325
1400. A party of German princes depose Wenzel and
elect a rival King of the Romans, Rupert III.
181,
195
1401. Battle of Brescia (Oct. 24): Milanese troops rout
the forces of Rupert III.
181,
196
1402. Death of Gian Galeazzo Visconti (Sept. 3) 181,
241
“ Battle of Angora: Timour defeats the Turks and
captures Bajazet I. Constantinople saved for the time
505
1404. Death of Philip the Bold of Burgundy.
Succeeded by John the Fearless
322
“ Death of Boniface IX. Election of Innocent VII. 187
“ Venice allied with Milan against Francesco Carrara 245
1405. Death of Innocent VII. Election of Gregory XII. 187
“ Venice acquires Verona and Padua 245
“ Death of Timour or Tamerlane, the Tartar leader 505
1406. Pisa subjected to Florence (Oct. 9) 244
“ Death of Henry III. of Castile, and accession of John
II.
475
1407. Assassination of Louis of Orleans in Paris 322
1408. Ladislas of Naples occupies Rome 266
1409. Council of Pisa. Election of a third Pope,
Alexander V.
199
“ Exodus of Germans from Prague 210
“ Death of Martin the Younger. Sicily passes to his
father, Martin I. of Aragon
482
1410. Outbreak of civil war between Burgundians and
Armagnacs in France
326
“ Death of Pope Alexander V. Election of John XXIII. 201
“ Death of Rupert III., King of the Romans 201
“ Double election of Sigismund (Sept.) and Jobst
(Oct.)
203
“ Recovery of Rome from Ladislas of Naples 267
“ Battle of Tannenberg: defeat of the Teutonic knights
by the Poles
460
“ Death of Martin I., King of Aragon and Sicily.
Disputed succession
483
1411. Death of Jobst of Moravia (Jan. 12) 203
“ Sigismund again elected King of the Romans 204
“ The Cabochiens supreme in Paris 327
“ Ladislas defeated by papal and Angevin forces at
Rocca-Secca
267
“ Peace of Thorn between Poland and the Teutonic
Order
461
1412. Assassination of Gian Maria Visconti. Filippo
Maria rules in Milan
246
1412. Death of Margaret, ‘the Union Queen.’
Accession of Eric of Pomerania, in the Scandinavian
kingdoms
444
“ Crowns of Aragon and Sicily given to Ferdinand I. (of
Castilian house of Trastamara)
483
1413. The Armagnacs seize Paris and put down the
Cabochiens
327
“ Ladislas of Naples drives John XXIII. from Rome 267
“ Mohammed I. reunites the Ottoman dominions 505
1414. Defeat of the Burgundians. Treaty of Arras 327
“ Death of Ladislas of Naples. Accession of Joanna II. 205,
267
“ Meeting of the Council of Constance 205,
211
1415. Henry V. invades France. Capture of Harfleur
(Sept. 22). Battle of Agincourt
328
“ Deposition of John XXIII. at Constance (May 29) 216
“ Sigismund gives Brandenburg to Frederick of
Hohenzollern
216
“ John Hus put to death at Constance (July 6) 217
“ Sigismund leaves Constance to travel through
Europe
217
“ Spanish kings abandon Benedict XIII. and adhere to
the Council of Constance
218
1416. Death of Ferdinand I. of Aragon and Sicily.
Succeeded by Alfonso V.
484
1417. Sigismund returns to Constance 219
“ Election of Pope Martin V. ends the schism 220
“ Death of Louis II. of Anjou, unsuccessful claimant to
Naples
269
“ Death of Maso degli Albizzi, leader of the Florentine
oligarchs
289
“ Henry V. renews the invasion of Normandy 331
1418. Dissolution of the Council of Constance 220
“ Burgundians seize Paris from the Armagnacs 331
1419. Death of Wenzel. Vacancy of Bohemian throne 224
“ Fall of Rouen completes the English conquest of
Normandy
331
“ Assassination of John the Fearless at Montereau
(Sept. 10)
332
“ Philip the Good, who succeeds to the Burgundian
dominions, allies himself closely with England
332
1420. Martin V. publishes a crusade against the
Hussites
225
“ Treaty of Troyes (May 21) gives the regency and the
succession in France to Henry V.
332
“ The Hussites in Bohemia formulate the ‘four articles
of Prag’
223
1421. Martin V. re-enters Rome with the help of the
Colonnas
221
“ Battle of Baugé: defeat and death of Thomas of
Clarence
333
“ Death of Mohammed I. Succeeded by Amurath II. 506
1422. Death of Albert III., the last Ascanian Elector of
Saxony
226
“ Establishment of the house of Wettin in Saxony 226
“ Death of Henry V. of England (Aug. 31), and
accession of Henry VI.
333
“ Death of Charles VI. of France. Succeeded in the
north by Henry VI., in the south by Charles VII.
333
“ Attempted reform of military and financial system in
Germany
227
1423. English and Burgundian victory at Crevant 337
“ Francesco Foscari becomes Doge of Venice 249
1424. John, Duke of Bedford, defeats French and
Scots at Verneuil
337
“ Gloucester marries Jacqueline of Hainault and
quarrels with Philip of Burgundy
337
“ Death of the Hussite leader, John Ziska 225
1425. Death of Manuel II., and accession of John VI. in
Constantinople
506
“ Bedford recalled to England by quarrel of Gloucester
and Beaufort
338
“ League of Florence and Venice against Filippo Maria
Visconti
249
1426. Venice acquires Brescia from Milan 249
1427. Defeat of fourth crusade against the Hussites.
Proposed constitutional reforms in Germany
227
1428. Siege of Orleans by English and Burgundians 340
“ Venice acquires Bergamo from Milan 249
1429. Jeanne Darc raises siege of Orleans (April 19) 341
“ Charles VI. crowned at Rheims 341
1430. Jeanne Darc captured at Compiègne 344
1431. Trial and execution (May 28) of Jeanne Darc 345
“ Death of Martin V., and election of Eugenius IV. 229
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Clinical Laboratory Management 2nd Edition Bachner

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    Clinical Laboratory Management2nd Edition Bachner Digital Instant Download Author(s): Bachner, Paul; Garcia, Lynne Shore ISBN(s): 9781555817282, 1555817270 Edition: 2 File Details: PDF, 38.47 MB Year: 2014 Language: english
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    WASHINGTON, DC Clinical Laboratory Management Lynne S.Garcia, EDITOR IN CHIEF LSG & Associates, Santa Monica, California EDITORS: Paul Bachner Department of Pathology & Laboratory Medicine, University of Kentucky Chandler Medical Center, Lexington, Kentucky Vickie S. Baselski Clinical Microbiology, University of Tennessee Health Science Center at Memphis, Memphis, Tennessee Michael R. Lewis Department of Pathology, Fletcher Allen Health Care, Burlington, Vermont Andrea J. Linscott Department of Pathology, Ochsner Medical Center, New Orleans, Louisiana Dale A. Schwab Nichols Institute, Quest Diagnostics, Inc., San Juan Capistrano, California John C. H. Steele, Jr. Clinical Pathology Laboratories, Department of Pathology, Medical College of Georgia, Georgia Regents University, Augusta, Georgia Alice S. Weissfeld Microbiology Specialists Inc., Houston, Texas David S. Wilkinson Department of Pathology, VCU School of Medicine, Richmond, Virginia Donna M. Wolk Clinical Microbiology, Department of Laboratory Medicine, Geisinger Health System, Danville, Pennsylvania, and Wilkes University, Wilkes-Barre, Pennsylvania SECOND EDITION
  • 10.
    Copyright © 2014American Society for Microbiology. ASM Press is a registered trademark of the American Society for Microbiology. All rights reserved. No part of this publication may be reproduced or transmitted in whole or in part or reutilized in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage and retrieval system, without permission in writing from the publisher. Disclaimer: To the best of the publisher’s knowledge, this publication provides information concerning the subject matter covered that is accurate as of the date of publication. The publisher is not providing legal, medical, or other professional services. Any reference herein to any specific commercial products, procedures, or services by trade name, trademark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favored status by the American Society for Microbiology (ASM). The views and opinions of the author(s) expressed in this publication do not necessarily state or reflect those of ASM, and they shall not be used to advertise or endorse any product. Library of Congress Cataloging-in-Publication Data Clinical laboratory management / Lynne S. Garcia, editor in chief, LSG & Associates, Santa Monica, CA ; editors, Paul Bachner, Department of Pathology & Laboratory Medicine, University of Kentucky Chandler Medical Center, Lexington, KY [and eight others]. ­ — 2nd edition.    pages cm Includes bibliographical references and index. ISBN 978-1-55581-727-5 — ISBN 978-1-55581-728-2 (e-ISBN) 1. Medical laboratories— Administration. 2. Pathological laboratories—Administration. I. Garcia, Lynne Shore, editor of compilation. II. Bachner, Paul, editor of compilation. [DNLM: 1. Laboratories—organization & administration. 2. Clinical Laboratory Techniques.] R860.C56 2014 610.72’4—dc23 2013036960 doi:10.1128/9781555817282 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Address editorial correspondence to: ASM Press, 1752 N St., N.W., Washington, DC 20036-2904, USA. Send orders to: ASM Press, P.O. Box 605, Herndon, VA 20172, USA. Phone: 800-546-2416; 703-661-1593. Fax: 703-661-1501. E-mail: books@asmusa.org Online: http://www.asmscience.org
  • 11.
    v Section I Basic Conceptsand the Current Healthcare Environment 1 Contributors xxiii Preface xxvii Acknowledgments xxviii Contents 1 Principles of Management 3 Jeffrey Casterline and John R. Snyder Introduction 3 Leadership, Management, and Administration 4 Leadership • Management • Administration Management Concepts 6 Cultural Lag • Review of Management Thought Decision Making 11 What Is Decision Making? • Types of Decisions • Individual versus Group Decision Making • The Problem-Solving/Decision-Making Process • Risk Management Ethics 17 Definitions • Characteristics of High-Ethics Organizations • Benefits of Strong Workplace Ethics • Management Roles and Responsibilities Summary 19 KEY POINTS 19 GLOSSARY 19 REFERENCES 20 OTHER READING 21 APPENDIX 22 2 Management Functions 23 Laurence P. Vetter Introduction 23 Planning 24 Strategic Planning • Selecting a Planning Group • Environmental Analysis • SWOT Analysis • Vision and Mission Statements • Goals and Strategies • Prioritization • Accountability • Measuring Success (Metrics) Organizing 28 Organizational Chart • Time Management • Policies • Procedures • Workflow • Staffing Directing 31 Communicating • Delegating • Motivating • Managing Change • Coaching Controlling 35 Setting Performance Standards • Evaluating Employee Performance • Problem Solving • Decision Making Summary 38 KEY POINTS 38 GLOSSARY 38 REFERENCES 39 APPENDIXES 40 3 Relevant Economic and Business Concepts 43 Roxanne Mercer and Ann L. Harris Introduction 43 Overview of Laboratory Industry Trends during the Past Decade • Forecast for the Future Strategic Business Planning Overview 45 Market Assessment • Key Strategies Competitive Environment 47 Clinical Laboratory Competitive Market • Business Entities, Strategic Alliances, Joint Ventures, Mergers and Acquisitions, and Integrated Networks The Economic Environment 49 Four Stages of the Business Cycle • The National Economy: Fiscal and Monetary Policies • Assess Infrastructure and Develop Production Strategies • Cost Accounting Principles • System-Wide
  • 12.
    vi Contents Approach toEstablishing a Fee Schedule • Consumer Price Index • Pricing Strategies Promotional (Marketing and Sales) Strategies 53 Market Research • Marketing Strategies • Sales Strategies • Advertising Strategies Customer-Focused Concepts and Service Strategies 59 Who Is the Customer? • Understanding Customer Behavior • Key Concepts and Recognized Customer Service Strategies • Service Delivery Strategies Summary 64 KEY POINTS 64 GLOSSARY 65 REFERENCES 67 ADDITIONAL READING 68 APPENDIX 70 4 Current Challenges to Financial Stability within the Diagnostic Laboratory 71 Roxanne Mercer and David S. Wilkinson Introduction 71 Workforce 71 Availability of Personnel • Training Programs • On-the-Job Training • Recruitment and Retention • Generational Diversity Workplace 74 Centralized versus Decentralized Operations • Local and Regional Integration of Laboratory Services Work Flow 76 New Technology • Testing Site Options Doing More with Less 78 Systematic Approaches to Managing Change • Rightsizing Shrinking Reimbursement 79 Gross versus Net Revenue • Medicare • Managed Care • Billing Regulations and Unfunded Mandates 79 Regulations • Unfunded Mandates Summary 80 KEY POINTS 80 GLOSSARY 80 REFERENCES 81 APPENDIX 83 5 The Impact of Regulatory Requirements 84 Susan D. Roseff, Denise E. Russell, Christina E. Anderson, and Roxanne Mercer Introduction 84 Brief History • Overview of the Current State of Laboratory Regulations Regulation of Workplace Safety and Human Resource Management 85 Occupational Safety and Health Administration • American National Standards Institute • National Institute of Occupational Safety and Health • CLSI • Centers for Disease Control and Prevention • Food and Drug Administration • Equal Employment Opportunity Commission • Department of Transportation and International Air Transport Association • Hazard Communication Standard • Blood-Borne Pathogens • Ergonomics • Tuberculosis • Latex • Sharps • General Laboratory Safety • Chemicals • Transportation of Clinical Specimens • Employment Discrimination Accreditation and Licensure 93 Brief History • Laboratory Inspection and Accreditation • Personnel Certification and Licensure Regulations Affecting Transfusion Medicine 99 Overview of Changes in Transfusion Medicine that Have Resulted in Increased Scrutiny • Safety • Regulatory Organizations that Specifically Impact Transfusion Medicine • Biological Product Deviation Reporting • The Cost of Increasing Regulatory Oversight Regulation of Laboratory Business Practices 109 Negotiated Rule-Making Process • Corporate Compliance • Key Elements of a Model Compliance Plan for Hospitals • The Legal Environment Laboratory Reimbursement and Medical Necessity 113 Medicare • Other Federally Funded Programs • National Coverage Determination and Local Medical Review Policies • Reimbursement Methods • Code of Medical Necessity (Reasonable and Necessary Services) • Overview of the Reimbursement Process • Registration and Coding • Claims Processing and Submission • Remittance Advice • Audit and Benchmark Monitors Compliance—the Next Generation: HIPAA 124 Covered Entities • Privacy Standards: Rules Governing Protected Health Information • Administrative Requirements • Personnel Policies and Procedures • Patient Informed Rights • Business Associates and Business Associate Agreements • Standards for Electronic Transactions • HIPAA Compliance and Enforcement Summary 128 KEY POINTS 128 GLOSSARY 128 REFERENCES 133 APPENDIXES 137 6 The Changing Practice of Medicine 139 Susan D. Roseff, Denise E. Russell, and Margaret M. Grimes Introduction 139 Overview of Major Changes 139 Shift from Inpatient to Outpatient Care • Shift from Centralized to Decentralized Testing • Shift to Primary Care: Patient-Centered Medical Home • Shortages of Qualified Staff • Quality of Care and Error Reduction • Pay for Performance • Healthcare Reform • Advances in Technology • Wellness and Prevention • The Aging Population • Recognition of Women’s Health Needs
  • 13.
    Contents vii The Impact ofTechnology 142 The Electronic Medical Record • Meaningful Use/Value- Based Purchasing • Patient Access to Information • Patient Confidentiality • Advances in Diagnostic Testing The Emergence of Clinical Practice Guidelines 144 The Role of Evidence-Based Medicine and Outcomes Data • Concerns about Utilization and Quality • Clinical Practice Guidelines and Clinical Pathways Defined • Use of Clinical Practice Guidelines • Pros and Cons • Developing Clinical Pathways and Guidelines Medicolegal Issues 148 Malpractice Litigation • Patient Safety • Disclosure of Adverse Events/CMS Never Events • CMS Serious Reportable Events • Enterprise Risk Management • Insurance • HIPAA and Patient Confidentiality • Contracts • Specimens • Documentation • Research Liability Training Physicians for Practice in the 21st Century 153 The Educational Goal: The Complete Physician • New Paradigms in Medical Training • Incorporating New Knowledge and Training Techniques into the Curriculum • Training Physicians for the Managed-Care Environment External Forces Impacting Undergraduate and Graduate Medical Education 156 Finding the Right Mix: How Many Physicians Do We Need? • Current Challenges to Academic Centers Summary 157 KEY POINTS 157 GLOSSARY 157 REFERENCES 159 APPENDIX 163 7 The Changing Healthcare Environment 164 Ann Harris and David S. Wilkinson Introduction 164 Changing Reimbursement Models 168 Change from Traditional Indemnity to Managed-Care Insurance • Four Stages of Managed-Care Market Development • Reimbursement Strategies in a Managed-Care Market • Healthcare Stakeholders in a Managed-Care Market Impact of Healthcare Reform 173 Patient Protection and Affordable Care Act • Payment Reform and Provider Reimbursement Strategies • Current Trends and Issues with Healthcare Reform • Hospitals and Laboratories: Concerns in Healthcare Reform Changing Emphasis on Quality and Value 179 Health Maintenance Organization Network Management • Patient Management • Disease Management • Healthcare Reform: Demonstration Projects The Educated Consumer 184 Baby Boomers and Generation Xers: The Educated and Savvy Consumer • Consumer-Driven Healthcare • The Increasingly Litigious Environment Changing Technology 186 Technological Advances • Direct Consumer Access • Direct Access Testing • Advances in Genetic Testing and Molecular Pathology • Personalized Medicine • New Regulations to Address Changing Technology: HIPAA • Impact of Reform on Electronic Health Records and Meaningful Use Consolidation in the Healthcare Industry 198 Overview: Laboratories, Hospitals, Physician Practices, and Managed-Care Organizations • Integrated Delivery Systems • Laboratories: Change from Revenue Centers to Cost Centers • Internal Consolidation in Hospital Laboratories • Regional Integrated Laboratory Networks Strategies for Success in the 21st Century 200 Strategic Redesign • Developing System-Wide Thinking and a Common Culture • Differentiating a Competitive Advantage • Training Adequate, High-Quality Laboratory Professionals for the Future Workforce • Moving from Top-Down Management to Bottom-Up Customer Focus • Evidence-Based Medicine • Meaningful and Relevant Information Summary 205 KEY POINTS 206 GLOSSARY 206 REFERENCES 210 APPENDIXES 214 Section II Managerial Leadership 217 8 The Foundations of Leadership 219 David S. Hefner and Katharine R. Becker Introduction 219 Distinguishing Management from Leadership 219 What Is “Leadership” and How Do You Become a Leader? • Management • Leadership The First Foundational Factor Is Integrity 221 The Definition of Integrity • Honoring Your Word • The Pitfalls in Honoring Your Word • What Is Your Word? • What Is the Current State of Your Word? • Trust and Its Relationship to Honoring Your Word • Preparation for Making a Commitment or Giving Your Word The Second Foundational Factor Is Authenticity 224 The Definition of Authentic • Knowing Yourself • How Do You Respond in Various Situations? • The Importance of Context • The Path to Authenticity
  • 14.
    viii Contents The ThirdFoundational Factor Is Commitment to Something Bigger than Yourself 226 Succeeding as a Leader • What Happens Next? Summary 227 KEY POINTS 227 ACKNOWLEDGMENTS 229 REFERENCES 229 APPENDIXES 231 9 Employee Needs 232 John C. H. Steele, Jr. Introduction 232 The Laboratory Workforce—Is There an Approaching Crisis? 232 Theories of Human Needs 233 Maslow’s Hierarchy of Needs • Alternative Theories Meeting Employee Needs 234 Level 1 and 2 Needs • Level 3, 4, and 5 Needs • Higher-Level Needs The Role of Generational Differences 236 Characteristics of the Generations • Meeting the Needs and Wants of the Four Generations Summary 240 KEY POINTS 240 GLOSSARY 240 REFERENCES 240 APPENDIX 242 10 Motivating through Intelligent Leadership 243 Christa Pardue What Is Motivation? 243 Knowledge of Self 244 Creating the Vision • Humility • Basic Needs Knowing What Others See in You 245 Factors of Motivation • The Right People Need the Right Leader • Actually Fix the Problems Knowing the Emotions of Leading 246 Emotional Intelligence • The Need for Purpose • Human Motivation Theory Summary 248 KEY POINTS 248 GLOSSARY 248 REFERENCES 249 11 Successful Communication 250 Diane C. Turnbull Introduction 250 Channels of Communication 251 Formal Channels of Communication • Informal Channels of Communication Types (Methods) of Communication 251 Oral (Face-to-Face) Communication • Telephone Communication • Written Communication • PowerPoint Presentation • Electronic Communication • Visual Communication • Body Language and Other Nonverbal Communication Barriers to Communication 255 Physical Barriers • Nonverbal Barriers • Verbal Barriers • Psychological Barriers The Importance of Listening 256 Effective Listening • Ineffective Listening • Stages of Listening Types of Listening 257 Nonlistener • Marginal Listener • Evaluative Listener • Active Listener Elements of Effective Communication 257 Skills for Effective Communication • Organizational Climate • Using Body Language • Using Positive Language Leadership Essentials for Improving Communication 259 The Interaction Process • Adapting Communication Styles Summary 260 KEY POINTS 260 GLOSSARY 261 REFERENCES 261 APPENDIX 263 12 Effective Meetings 264 Mark G. Hanly Introduction 264 Things To Do before the Meeting 265 Determine If There Is a Need for a Meeting • Determine What Type of Meeting Is Needed • Develop the Agenda • Use of the Consent Agenda • Determine Whom To Invite to the Meeting • Determine the Venue of the Meeting • Determine the Technology/ Equipment Required for the Success of the Meeting Things To Do during the Meeting 268 Things To Do after the Meeting 269 Calculating the Cost of Meetings 269 Recurrent Meetings 269 How To Be an Effective Participant in a Meeting 269 Summary 270 KEY POINTS 270 GLOSSARY 271 REFERENCES 271 13 Conflict Management 272 Jean Egan Introduction 272 Conflict Defined 272
  • 15.
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  • 16.
    “ Death ofSancho IV. of Castile. Accession of Ferdinand IV. 470 1296. Edward I. deposes John Balliol and conquers Scotland 52 “ Boniface VIII. issues the bull Clericis laicos 29, 52 1297. Rising in Scotland under Wallace 160 “ Closing of the Great Council in Venice 38 1298. Peace between England and France negotiated by Boniface VIII. 52 1298. Death of Adolf of Nassau. Election of Albert I. 13 1302. Settlement of the long Sicilian wars. Frederick, brother of James II. of Aragon, recognised as King of Sicily 26 “ Defeat of French army by the Flemings at Courtrai (July 11) 53 “ First meeting of the States-General in France 60 “ Matteo Visconti driven from Milan 36 1303. Outrage at Anagni, and death of Boniface VIII. 29
  • 17.
    “ Andronicus II.invites the ‘Grand Company of the Catalans’ into Greece 497 1304. Election (February 25) and death (July 27) of Benedict XI. 29 1305. Election of Clement VII., who remains in France 30 “ Death of Wenzel II. of Bohemia. Election of Wenzel III. 15 1306. Death of Wenzel III. of Bohemia. Albert I. procures the crown for his son Rudolf 15 1307. Death of Rudolf of Bohemia. Accession of Henry of Carinthia 16 “ Break-up of Seljuk Empire on death of Aladdin III. 299 1308. Murder of Albert I. Election of Henry VII. (of Luxemburg) 17 1309. Charles Robert, grandson of Charles II. of Naples, recognised as King of Hungary 15 “ Headquarters of the Teutonic Order transferred from Venice to Marienburg 457 “ Clement V. fixes his residence in Avignon 30 “ Death of Charles II. of Naples. Accession of Robert 26
  • 18.
    1310. Origin ofthe Council of Ten in Venice 39 “ Henry VII. sets out on an expedition to Italy 17, 39 “ Henry of Carinthia driven from Bohemia, and the crown given to Henry VII.’s son John 18 1311. Henry VII. restores Matteo Visconti in Milan, and appoints him imperial vicar 40 “ The Teutonic Knights acquire Pomerellen 458 1312. Suppression of the Templars 55 “ Annexation of Lyons by Philip IV. of France 56 “ Henry VII. crowned Emperor in St. John Lateran 41 “ Death of Ferdinand IV. of Castile. Accession of Alfonso XI. 470 1313. Death of Henry VII. near Siena 18, 42 1314. Battle of Bannockburn (June 24) 168 “ Double election in Germany of Lewis the Bavarian and Frederick of Hapsburg 98
  • 19.
    “ Death ofPhilip IV. of France (November 29). Accession of Louis X. 62 “ Death of Clement V., and papal interregnum for two years 98 1315. Swiss victory at the battle of Morgarten 129 1316. Election of Pope John XXII. 99 “ Death of Louis X. of France. Exclusion of his daughter Jeanne in favour of her uncle, Philip V. (so- called Salic Law) 64 1319. Death of Eric Menved, and accession of Christopher II. in Denmark 431 1322. Defeat and capture of Frederick of Hapsburg at Mühldorf 99 “ Death of Philip V. of France. Accession of Charles IV. 65 “ Galeazzo Visconti succeeds his father Matteo in Milan 174 1323. Lewis the Bavarian protests against the intervention of John XXII. Beginning of quarrel between Empire and Papacy 99 “ Death of Waldemar, the last Ascanian Margrave of Brandenburg. Lewis the Bavarian gives Brandenburg to his eldest son Lewis 107
  • 20.
    1326. Orchan succeedsOthman as leader of the Ottoman Turks 499 1327. Lewis the Bavarian enters Italy and is crowned in Milan 105 1328. Lewis crowned Emperor in Rome 105 “ Deposition of John XXII., and election of anti-pope 105 “ Scottish independence recognised by treaty of Northampton 68 “ Death of Charles IV. of France. Accession of Philip VI. (of Valois) 65 “ Separation of France and Navarre: the latter goes to Jeanne, daughter of Louis X. 66 “ Philip VI. defeats the Flemings at Cassel 70 “ Andronicus II. deposed in favour of his grandson, Andronicus III. 498 “ Death of Castruccio Castracani, Lord of Lucca 105, 143 “ Death of Galeazzo Visconti 174 1329. Orchan defeats the forces of Andronicus III. at Pelekanon 499
  • 21.
    “ Mastino dellaScala succeeds Cangrande in Verona 143 “ Azzo Visconti becomes imperial vicar in Milan 143, 174 1330. Death of Frederick of Hapsburg 105 “ Lewis the Bavarian returns to Germany 105 “ Luzern joins the league of the Swiss cantons 130 “ John of Bohemia enters Italy and occupies Brescia 144 1332. League of Italian states against John of Bohemia 145 “ Edward Balliol obtains the Scottish crown, and does homage to Edward III. 68 “ Death of Christopher II. followed by eight years’ interregnum in Denmark 432 1333. John of Bohemia abandons Italy 146 “ Edward III. wins battle of Halidon Hill, takes Berwick, and restores Edward Balliol 68 “ David Bruce escapes to France, and French intervention in Scotland 68
  • 22.
    1334. Death ofJohn XXII., and election of Benedict XII. 102 1335. Death of Henry, Duke of Carinthia and Count of Tyrol 106 “ Carinthia acquired by Hapsburgs, while Tyrol goes to Margaret Maultasch, wife of John Henry of Moravia 107 1336. Rudolf Brun effects a revolution in Zürich 131 “ Rising in Ghent under Jacob van Artevelde 71 “ Death of James III. of Aragon, and accession of Peter IV. 481 1337. Edward III. claims the French crown and seeks allies in Flanders and Germany 71 1338. Electoral meeting at Rense, and diet at Frankfurt to protest against papal pretensions in Germany 102 “ Meeting of Lewis the Bavarian and Edward III. at Coblentz 72 “ League against Mastino della Scala. Verona loses its ascendency in northern Italy 147 1339. Edward III. invades France from Flanders. Beginning of Hundred Years’ War. Unsuccessful campaign in Picardy 72
  • 23.
    “ Death ofAzzo Visconti. Succeeded by his uncle Lucchino 175 1340. Naval victory of the English at Sluys 72 “ Edward repulsed from Tournay, concludes truce with Philip VI. 72 “ Succession dispute in Brittany on death of John III. 73 “ Alfonso XI. of Castile defeats the Moors in battle of the Salado 471 “ Waldemar III. restores monarchical power in Denmark 433 1341. Lewis the Bavarian divorces Margaret of Maultasch from John Henry of Moravia, and marries her to his son, Lewis of Brandenburg 107 “ Death of Andronicus III., and accession of John V. 500 1342. Edward III. supports John de Montfort in Brittany 73 “ Death of Carobert of Hungary, and accession of Lewis the Great 152 “ Death of Benedict XII., and election of Clement VI. 106 1343. Death of Robert of Naples, and accession of Joanna I. 152
  • 24.
    “ Expulsion ofWalter de Brienne, and constitutional changes in Florence 148 “ Treaty of Kalisch between Poland and the Teutonic Order 458 1345. Murder of Andrew of Hungary, husband of Joanna of Naples 152 1345. Assassination of Jacob van Artevelde 74 “ Death of William IV. of Holland, Hainault, and Zealand. His territories pass to a son of Lewis the Bavarian 75, 108 1346. Opposition in Germany to Lewis the Bavarian. Election of Charles IV. as King of the Romans 108 “ Battle of Crécy 76 “ Death of John of Bohemia 108 “ Defeat of the Scots at Nevill’s Cross 77 “ Esthonia handed over by Denmark to the Teutonic Order 458 1347. Lewis the Great of Hungary attacks Naples. Joanna flies to Provence 153 “ Triumph of Rienzi in Rome 157
  • 25.
    “ Edward III.takes Calais (August 4) 77 “ Death of Lewis the Bavarian (October 11) 108 “ Abdication of Rienzi (December 15) 159 “ John Cantacuzenos recognised as joint emperor in Constantinople 501 1348. Outbreak of the Black Death in Europe 78 “ Battle of Epila. Peter IV. of Aragon revokes the ‘Privilege of Union’ 482 “ Lewis de Mâle recovers his authority as Count of Flanders 78 “ Foundation of the University of Prague by Charles IV. 113 “ Joanna of Naples sells Avignon to Pope Clement VI. 153 1349. Death of Lucchino Visconti. Succeeded by Giovanni, Archbishop of Milan 175 “ Annexation of Dauphiné to France 78 “ Death of Jeanne of Navarre, and accession of Charles the Bad 79
  • 26.
    “ Charles IV.succeeds in overcoming opposition in Germany 111 1350. Death of Philip VI. of France (August 22), and accession of John 79 “ Death of Eudes IV., Duke and Count of Burgundy. Succeeded by Philip de Rouvre 79 “ Death of Alfonso XI. of Castile, and accession of Peter the Cruel 471 “ Giovanni Visconti obtains Bologna 160, 175 “ Outbreak of war between Venice and Genoa 170 1351. Zürich joins the Swiss League 132 “ Peace between Lewis of Hungary and Joanna of Naples 153 1352. Albert II. of Austria attacks Zürich. Glarus and Zug join the Confederation 134 “ Death of Pope Clement VI., and election of Innocent VI. 160 1353. The accession of Bern completes the eight old cantons of the Swiss Confederation 135
  • 27.
    “ Innocent VI.sends Cardinal Albornoz to recover the Papal States, almost lost during the residence in Avignon 160 “ Genoa, defeated in naval war with Venice, submits to Milan 170 1354. Rienzi’s return to Rome and his death 161 “ Genoese victory in the battle of Sapienza 171 “ Death of Giovanni Visconti. Milanese dominions divided between his three nephews 175 “ John Cantacuzenos compelled to abdicate 502 “ Turks seize Gallipoli, their first possession on European soil 502 1355. Renewal of English invasion of France 80 “ Charles IV. crowned Emperor in Rome 114 “ Important meeting of States-General in France 81 “ Conspiracy and death of Marin Falier in Venice 169 “ Peace between Venice and Genoa 171 “ Assassination of Matteo Visconti. Partition of Milanese territories between Bernabo and Galeazzo 176
  • 28.
    “ Death ofStephen Dushan, King of Servia 501 1356. Battle of Poitiers, and capture of John of France 81 “ States-General under the guidance of Etienne Marcel 83 “ Charles IV. issues the Golden Bull 115 “ Genoa repudiates Milanese suzerainty 171, 176 1358. Rising of the Jacquerie in France 87 “ Assassination of Marcel, and restoration of order and royal authority by Charles, Duke of Normandy, acting as regent during his father’s captivity 88 “ Death of Albert II. of Austria, leaving his territories to the joint rule of four sons 136 1359. Death of Orchan. Succeeded by Amurath or Murad I. 502 1360. Treaty of Bretigni (May 8) ends first period of the Hundred Years’ War 89 “ Cardinal Albornoz recovers Bologna from the Visconti 161, 177
  • 29.
    1361. Death ofPhilip de Rouvre. Duchy of Burgundy granted by John of France to his fourth son, Philip 90 “ Sack of Wisby by Waldemar III. Beginning of war between Denmark and the Hanseatic League 433 “ Amurath I. seizes Adrianople, which becomes the European capital of the Turks till 1453 502 1362. Death of Pope Innocent VI., and election of Urban V. 161 “ Defeat of the Hanseatic League by Danish fleet 434 1363. Death of Meinhard, Duke of Upper Bavaria and Count of Tyrol. Upper Bavaria united with Lower Bavaria: Tyrol acquired by the Hapsburgs 120 “ Marriage of Margaret of Denmark to Hakon of Norway 435 1364. John of France returns to England and dies there. Accession of Charles V. 188 “ Treaty of mutual inheritance between the houses of Luxemburg and Hapsburg 120 “ Charles of Blois killed at battle of Aurai 92 “ Deposition of Magnus of Sweden in favour of Albert of Mecklenburg 436
  • 30.
    1365. Death ofRudolf of Hapsburg 137 “ Settlement of Breton war by the recognition of John de Montfort 92 “ Treaty of Wordingborg between Waldemar III. and Hanse towns 436 1366. Peter the Cruel, driven from Castile by Henry of Trastamara, flies to the Black Prince at Bordeaux 93, 473 1367. The Black Prince wins the battle of Najara, and restores Peter the Cruel in Castile 93, 473 “ Urban V. returns from Avignon to Rome 162 “ Meeting of Hanseatic League at Cologne declares war against Denmark 437 1368. Charles IV. visits Urban V. in Rome 162 “ Death of Cardinal Albornoz 162, 177 “ Triumph of the Hanseatic fleet: capture of Copenhagen 438 1369. Battle of Montiel. Death of Peter the Cruel. Accession of Henry of Trastamara (Henry II.) in Castile 94, 474 “ Renewal of war between France and England 94
  • 31.
    “ The easternEmperor John V. visits Rome, and agrees to a union between the Greek and Latin Churches 503 1370. Partition of Hapsburg territories between Albert III. and Leopold 137, 398 “ Massacre at Limoges by order of the Black Prince 95 “ Urban V. returns from Rome to Avignon 162 “ Treaty of Stralsund. Hanseatic League at the zenith of its power 438 “ Death of Casimir the Great of Poland. Succeeded by Lewis of Hungary 459 1372. Defeat of the English fleet by Spaniards and French off La Rochelle 95 1373. Disastrous expedition of John of Gaunt to France 95 “ The Emperor Charles IV. acquires Brandenburg 441 1375. Truce between England and France, leaving England in occupation of Calais, Bordeaux, and Bayonne 96 “ Death of Waldemar III. of Denmark. Accession of Olaf 442
  • 32.
    1376. Death ofthe Black Prince (June 8) 96 “ Election of Wenzel as King of the Romans 121 1377. Death of Edward III. of England. Accession of Richard II. 96 “ Gregory XI. leaves Avignon for Rome 162, 185 1378. Death of Gregory XI. in Rome. Election of Urban VI. 162, 185 “ Rising of the ‘Ciompi’ in Florence 164 “ Outbreak of war between Venice and Genoa 172 “ Galeazzo Visconti dies and is succeeded by Gian Galeazzo 177 “ Election of anti-pope Clement VII. (Sept. 20). Beginning of the great schism 122, 162, 186 “ Death of the Emperor Charles IV. (Nov. 29). Partition of his dominions 123 1379. The Genoese seize Chioggia and blockade Venice 172 “ Death of Henry II. of Castile, and accession of John I. 474
  • 33.
    1380. Death ofCharles V. of France, and accession of Charles VI. 97, 315 “ Death of Hakon of Norway. Union of Norway and Denmark under Olaf 442 “ The Genoese are forced to capitulate at Chioggia. Triumph of Venice 173 “ Death of Lewis the Great, King of Hungary and Poland 190, 459 1381. Rising of the lower classes in England 316 1382. Counter-revolution in Florence establishes oligarchy 166 “ Rising of the Maillotins in Paris 317 “ Rising of the Flemings under Philip van Artevelde 317 “ French defeat of the Flemings at Roosebek 318 “ Suppression of the Maillotins in Paris 318 “ Death of Joanna I. of Naples. Accession of Charles III. 154 1383. Death of Lewis de Mâle. His son-in-law, Philip of Burgundy, acquires Flanders, Artois, Nevers, Rethel, and Franche-Comté 320
  • 34.
    1385. Gian GaleazzoVisconti imprisons his uncle, Bernabo, and reunites the Milanese dominions 177 “ Charles III. of Naples claims crown of Hungary 191 “ Portuguese victory at Aljubarrota over Castilians 474 “ Death of Louis of Anjou, who had obtained Provence but had been defeated by Charles III. as a claimant to Naples 154 1386. Jagello of Lithuania marries Hedwig, younger daughter of Lewis the Great, becomes a Christian, and is crowned King of Poland 191, 459 1386. Valentina Visconti married to Louis of Orleans 178, 321 “ Charles III. of Naples assassinated in Hungary 155, 191 “ Swiss victory at Sempach. Defeat and death of Leopold of Hapsburg 138 “ John of Gaunt advances the claim of his wife, Constance, in Castile 474 “ Schleswig ceded by Denmark to Count of Holstein 442 1387. Sigismund of Luxemburg crowned King of Hungary 192
  • 35.
    “ Outbreak oftown-war in Germany 189 “ Death of Peter IV. of Aragon. Accession of John I. 482 “ John of Gaunt withdraws his wife’s claim and makes peace with John I. of Castile 475 “ Gian Galeazzo seizes Verona and Vicenza, and ruins the house of Scala 179 “ Death of Olaf of Denmark and Norway. Succeeded by his mother, Margaret 443 1388. Padua subjected by Gian Galeazzo Visconti 179 “ Albert of Sweden deposed; crown offered to Margaret of Denmark and Norway 443 1389. Peace of Eger closes the town-war in Germany 190 “ Hapsburgs recognise by treaty the independence of the Swiss Confederation 138 “ Turkish victory at Kossova 503 “ Amurath I. succeeded by Bajazet I. 503 “ Death of Urban VI. Election of Boniface IX. 187
  • 36.
    1390. Death ofJohn I. of Castile, and accession of Henry III. 475 1391. Mary of Sicily marries Martin the Younger, son of Martin I. of Aragon 482 “ Death of Greek emperor, John V., and accession of Manuel II. 504 1392. Charles VI. becomes insane. The Dukes of Burgundy and Orleans dispute for the government of France 319 1394. Death of Avignon Pope, Clement VII. Election of Benedict XIII. 187 1395. Wenzel creates Gian Galeazzo Duke of Milan 178 1396. Genoa submits to France through fear of Milan 180 “ Battle of Nicopolis 193, 322, 504 1397. The three Scandinavian kingdoms accept the Union of Kalmar 443 1398. Meeting of Wenzel and Charles VI. of France at Rheims 194 1399. Gian Galeazzo obtains rule in Pisa and Siena 181
  • 37.
    “ Ladislas, sonof Charles III., finally secures crown of Naples against Louis II. of Anjou 155, 266 1399. Revolution in England. Accession of Henry IV. (of Lancaster) 325 1400. A party of German princes depose Wenzel and elect a rival King of the Romans, Rupert III. 181, 195 1401. Battle of Brescia (Oct. 24): Milanese troops rout the forces of Rupert III. 181, 196 1402. Death of Gian Galeazzo Visconti (Sept. 3) 181, 241 “ Battle of Angora: Timour defeats the Turks and captures Bajazet I. Constantinople saved for the time 505 1404. Death of Philip the Bold of Burgundy. Succeeded by John the Fearless 322 “ Death of Boniface IX. Election of Innocent VII. 187 “ Venice allied with Milan against Francesco Carrara 245 1405. Death of Innocent VII. Election of Gregory XII. 187 “ Venice acquires Verona and Padua 245 “ Death of Timour or Tamerlane, the Tartar leader 505
  • 38.
    1406. Pisa subjectedto Florence (Oct. 9) 244 “ Death of Henry III. of Castile, and accession of John II. 475 1407. Assassination of Louis of Orleans in Paris 322 1408. Ladislas of Naples occupies Rome 266 1409. Council of Pisa. Election of a third Pope, Alexander V. 199 “ Exodus of Germans from Prague 210 “ Death of Martin the Younger. Sicily passes to his father, Martin I. of Aragon 482 1410. Outbreak of civil war between Burgundians and Armagnacs in France 326 “ Death of Pope Alexander V. Election of John XXIII. 201 “ Death of Rupert III., King of the Romans 201 “ Double election of Sigismund (Sept.) and Jobst (Oct.) 203 “ Recovery of Rome from Ladislas of Naples 267 “ Battle of Tannenberg: defeat of the Teutonic knights by the Poles 460
  • 39.
    “ Death ofMartin I., King of Aragon and Sicily. Disputed succession 483 1411. Death of Jobst of Moravia (Jan. 12) 203 “ Sigismund again elected King of the Romans 204 “ The Cabochiens supreme in Paris 327 “ Ladislas defeated by papal and Angevin forces at Rocca-Secca 267 “ Peace of Thorn between Poland and the Teutonic Order 461 1412. Assassination of Gian Maria Visconti. Filippo Maria rules in Milan 246 1412. Death of Margaret, ‘the Union Queen.’ Accession of Eric of Pomerania, in the Scandinavian kingdoms 444 “ Crowns of Aragon and Sicily given to Ferdinand I. (of Castilian house of Trastamara) 483 1413. The Armagnacs seize Paris and put down the Cabochiens 327 “ Ladislas of Naples drives John XXIII. from Rome 267 “ Mohammed I. reunites the Ottoman dominions 505
  • 40.
    1414. Defeat ofthe Burgundians. Treaty of Arras 327 “ Death of Ladislas of Naples. Accession of Joanna II. 205, 267 “ Meeting of the Council of Constance 205, 211 1415. Henry V. invades France. Capture of Harfleur (Sept. 22). Battle of Agincourt 328 “ Deposition of John XXIII. at Constance (May 29) 216 “ Sigismund gives Brandenburg to Frederick of Hohenzollern 216 “ John Hus put to death at Constance (July 6) 217 “ Sigismund leaves Constance to travel through Europe 217 “ Spanish kings abandon Benedict XIII. and adhere to the Council of Constance 218 1416. Death of Ferdinand I. of Aragon and Sicily. Succeeded by Alfonso V. 484 1417. Sigismund returns to Constance 219 “ Election of Pope Martin V. ends the schism 220
  • 41.
    “ Death ofLouis II. of Anjou, unsuccessful claimant to Naples 269 “ Death of Maso degli Albizzi, leader of the Florentine oligarchs 289 “ Henry V. renews the invasion of Normandy 331 1418. Dissolution of the Council of Constance 220 “ Burgundians seize Paris from the Armagnacs 331 1419. Death of Wenzel. Vacancy of Bohemian throne 224 “ Fall of Rouen completes the English conquest of Normandy 331 “ Assassination of John the Fearless at Montereau (Sept. 10) 332 “ Philip the Good, who succeeds to the Burgundian dominions, allies himself closely with England 332 1420. Martin V. publishes a crusade against the Hussites 225 “ Treaty of Troyes (May 21) gives the regency and the succession in France to Henry V. 332 “ The Hussites in Bohemia formulate the ‘four articles of Prag’ 223
  • 42.
    1421. Martin V.re-enters Rome with the help of the Colonnas 221 “ Battle of Baugé: defeat and death of Thomas of Clarence 333 “ Death of Mohammed I. Succeeded by Amurath II. 506 1422. Death of Albert III., the last Ascanian Elector of Saxony 226 “ Establishment of the house of Wettin in Saxony 226 “ Death of Henry V. of England (Aug. 31), and accession of Henry VI. 333 “ Death of Charles VI. of France. Succeeded in the north by Henry VI., in the south by Charles VII. 333 “ Attempted reform of military and financial system in Germany 227 1423. English and Burgundian victory at Crevant 337 “ Francesco Foscari becomes Doge of Venice 249 1424. John, Duke of Bedford, defeats French and Scots at Verneuil 337 “ Gloucester marries Jacqueline of Hainault and quarrels with Philip of Burgundy 337
  • 43.
    “ Death ofthe Hussite leader, John Ziska 225 1425. Death of Manuel II., and accession of John VI. in Constantinople 506 “ Bedford recalled to England by quarrel of Gloucester and Beaufort 338 “ League of Florence and Venice against Filippo Maria Visconti 249 1426. Venice acquires Brescia from Milan 249 1427. Defeat of fourth crusade against the Hussites. Proposed constitutional reforms in Germany 227 1428. Siege of Orleans by English and Burgundians 340 “ Venice acquires Bergamo from Milan 249 1429. Jeanne Darc raises siege of Orleans (April 19) 341 “ Charles VI. crowned at Rheims 341 1430. Jeanne Darc captured at Compiègne 344 1431. Trial and execution (May 28) of Jeanne Darc 345 “ Death of Martin V., and election of Eugenius IV. 229
  • 44.
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