3. Introduction
• Quality Assurance [Health Care]
– Quality of care is the degree to which health
services for individuals and populations increase the
likelihood of desired health outcomes.
– The concept includes the assessment or evaluation
of the quality of care; identification of problems or
shortcomings in the delivery of care; designing
activities to overcome these deficiencies; and
follow-up monitoring to ensure effectiveness of
corrective steps.
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4. Purpose of Survey
• This survey aimed to assess the level of healthcare and services provided to
clients/patients
• The following thematic areas were assessed based on clients’/patients satisfaction
levels, both outpatient care and inpatient care.
– General service provision;
• Information on, and involvement of client/patient care
• Facility environment and safety
• Privacy and confidentiality
• Professional care and attitude of staff
– Outpatient services
– Overall service satisfaction
– Inpatient care
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5. Methodology
• Two methods of data collection were employed:
– Face-to-face interviews and;
– The second was via a telephone call
• A simple random sampling technique was used to select one hundred
and fifty (150) clients, mainly outpatients and fifty (50) inpatients
• Clients’ contacts were obtained from the outpatient register and
admission register.
• A well-pretested structured questionnaire built on kobo collect, an
electronic platform was used to gather the data.
• The study spanned from June 2022 to July 2022.
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6. Methodology: Data Analysis
• Data was downloaded in a comma-separated value
(CSV) and read into R software version 4.1.3.
• The R software was used in constructing frequency
tables and graphs.
• The Likert scale responses were analyzed using google
Sheets to construct the horizontal stack bar graphs.
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7. Results/Findings
• The overall response rate for both
outpatient and inpatient care was 100%
(150) and 100% (50) respectively
• Findings/results are presented using
frequency tables and graphs
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8. Results/Findings
Demographic Characteristics of Clients Overall (N=150)
Clients Age (Years)
Mean (SD) 48.7 (18.0)
Median [Min, Max] 47.5 [18.0, 91.0]
Age Group (Years)
18-19 2 (1.3%)
20-34 36 (24%)
35-49 45 (30%)
50-59 29 (19.3%)
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9. Results/Findings
Demographic Characteristics of Clients Overall (N=150)
Sex of Client
Female 101 (67.3%)
Male 49 (32.7%)
Education Level
Basic School 16 (10.7%)
None 119 (79.3%)
Secondary/Technical/Vocational School 8 (5.3%)
Tertiary 7 (4.7%) 9
