The document discusses strategies for building and maintaining strong client relationships, including getting to know the client's business well, establishing trust and knowledge through communication, being available and transparent, seeking feedback, and proactively addressing any issues or problems. It emphasizes the importance of effective communication, understanding the client, and providing quality engagement to strengthen and grow relationships over time.

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Client Relationships

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Client Focus
Client Relationship Strategy
GET KEEP GROWTH

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Client Focus
RELATIONSHIP DRIVERS
KNOWLEDGE
TRUST

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Client Focus
WHO IS CLIENT
?

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Client Focus
Client Relationship Strategy
KNOW
YOUR
ENEMY :D
ENGAGE

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Client Focus
YES/NO PROBLEM
YESNO

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Understanding
HOW TO BECOME A DRUG
KNOW THEIR BUSINESS
ASK
BE PERSISTENT

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Communication
COMMUNICATION
Faces to
Names
Availability
Transparency
Seek
Feedback
Follow Up

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Communication
PROBLEM
BE IN THE LOOP
BE PROACTIVE
COMMUNICATE

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ANY QUESTIONS?