This document provides a summary of Clementina Ugah's qualifications and work experience in housing and property management. She has over 15 years of experience in roles such as leasehold revenue accounts officer, major works consultation officer, and currently works as a consultation and engagement officer for a housing regeneration team. Her experience includes managing service charge budgets over £11 million annually, liaising with residents on regeneration projects, and ensuring statutory consultation requirements are met for leaseholders. She has a BA in International Relations and certificates in various areas of housing such as leasehold management, housing regeneration, and data protection.

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C L E M E N T I N A U G A H
Achievements
Setting and producing annual estimated service charge budget & assisting budget & assisting in the checking of actualaudited
service charge accountsforallcustomers (Revenue of over £11million annually)
Good know ledge of basic accounting principles, excellent numeracy skills & project management
Ability to prioritise effectively and meet deadlines, particularly w hen faced with changing circumstances and targets, maintaining
a high standard & accomplish excellent results at a 100% success rate
Ability to represent the Council in formal arenas such as evening leaseholder meetings or the Leasehold Valuation Tribunal
Experience of w orking w ith a large portfolio of 9000+leasehold properties
Good know ledge of the relevance of leases, case law and legislation to the calculation of service charges, particularlywith regard
to major w orks
Implementing structures in terms of team management in the team, facilitating better & improved w orking procedures
Building team spirit & moral by organising social team events resulting in better w orking environment & efficiencybased working
results
The ability to engage & consult w ith residents & the community group around the delivery of the Community Investment
Programme & HASC regeneration projects
Experience of w orking w ithin Housing Regeneration, Housing Association, Public Sector, Social Services & Customer Services
PERSONAL STATEMENT
I am a diligent, conscientious and hardw orking person
Well organised, adaptable, comfortable in a changing environment and able to w orkunder pressure.
Some of my key strengths are the ability to develop collaborative and partnership w orking; analyse problems and obstacles and
identify potential solutions; w orkacrossprofessionaland organisationalboundaries in multi-disciplinary environments, w ith
sensitivity to organisational culture but ensuring differencesare respected and valued.
I have the ability to achieve results, w orking in a w ay that ensures that both short & long term results are delivered as eff iciently
as possible. I am also familiar w ith different ways of workings to worktogether, take personalresponsibility, find better & cheaper
w aysof doing things & commitment of providing customer focussed services.
I strive to w orkwith others in a w ay as to encourage trust, openness, creativity and reflective practice.
I am computer literate and proficient in a range of IT packages including Microsoft Word and Excel; Pow erPoint, maximising
internet and netw orkconnections to gather information and develop research methods. Also familiar w ith database such as I
w orld, Cedar, Paris, Citrix, V5, Northgate, IDOX, Saffron, HP Trim, Business Objectives & SharePoint.
Certificates obtained in Leasehold Management – Benefits for Leaseholders – Freedomof Information & Data Protection Act
Certificates obtained in Housing Regeneration - Conflict Resolution & Personal Safety – Asbestos Awareness - Report & Web
Writing – Decanting – Introduction to Development & Regeneration (CIH)

2. WORK EXPERIENCE May 2015 – Present Consultation& EngagementOfficer (Housing Regeneration)
1st
Floor, 33-35 Jamestown Road, London,NWI 7DB
Liaise w ith colleagues, residents, councillors, partner agencies, community groups &
neighbours to identify regeneration and investment options for CIP projects & the HS2 project
Develop and deliver training & information programmes for community groups, residents
representatives, members and externalfacilitators as necessary
Research community issues in order to understand & address the needs of the different
constituents and design and deliver surveys, analyse results data and produce reports - EIA
Establish and develop good w orking relationships with localpartnerships, community groups
and statutory serviceprovidersin the neighbourhoods and to establish a conduit betw een local
community concerns and relevant service departments
To participate in & contribute to the monitoring & evaluation of the w ork& share learning
practice w ithin the Council & w ith other agencies as required
Organise and deliver appropriate community events and w orkshopsto engage localtenants &
leaseholders in the housing regeneration area & be responsible for drafting reports,
presentations, documents & briefings for varied audiences
Assist in delivering the decanting programme on time & w ithin budget to facilitate the
regeneration programmes by negotiating w ith tenants & leaseholders w ithin the policies &
undertakings of the Council to achieve re-housing and leasehold buyouts
To implement tenant’s choice of finishes & fittings in their new homes, and administer statutory
disturbance & home loss payments associated w ith redevelopment, recovering debt in liaison
w ith housing management
To attend monthly contractor meetings to ascertain progress of regeneration projects & to
liaise w ith all building & architecture groups to turning the most complex schemes into
sustainable communities
January 2008 – April 2015 Leasehold Revenue Accounts Officer
Leaseholder Services, London Boroughof Camden, 5 Pancras Square, London, N1C
4AG
To assist & make sure that service charges are consistently & correctly & promptly recorded &
communicated to customers – estimates, accounts & reconciliations.
To provide a support service to the collection team and other teams in responding to queries
and justifying service charges & providing variance analysis.
To ensure that the extraction/collection/calculation of rechargesto leaseholders & Freeholders
for the cost of providing services, repairs, maintenance, insurance, ground rent etc in
accordance with their lease contract or deed of covenant.
To maintain records in good order for audit including preparation of inspection files & LVT
documents for the Court Team
Compile completion statements for the Regeneration Team for the purposes of Buy-Back
applications, Freehold Sales/Lease Extensions
To provide general financialsupport and assistance to all sections of Leasehold Services –
Liaising w ith M&E Repairs Team/TMO

3. October 2006 – January 2008 Major Works/Consultation Officer
Hackney Homes, 1st
Floor, Christopher Addison Way, 72 Wilton Way, London, E8 1BJ
To carry out Section 20 consultation, complying w ith all statutory obligations and internal
procedures.
To advise leaseholders, project managers, and contractors about the requirements for
consultation and the elements that are rechargeable to lessees. This includes representing
Leaseholders at various project residentialmeetings.
To obtain all necessary information to identify rechargeable w orksand costs frompriced
specifications forcapitalschemes.
To investigate and apply appropriate apportionments to the costs in order to construct
estimated service charges at consultation stage.
May 2006 - August 2006 Lettings Officer
Pathmeads Housing Association, 324 Harrow Road, London, W9 2HP
To carry out statutory consultation under the terms of the Landlord & Tenant Act 1985 (as
amended) as part of an innovative and customer-focussed service and in line w ith best
practice in this area
Organising and carrying out inventories and inspections of properties
Ensure void property checks have been completed and keys are available
General estate management and lettings
Liaising w ith contractors and organise repairs and maintenance
To carry out the sign up process and creation of tenancies
Manage termination of tenancies and transfer applications
1999–2003 London MetropolitanUniversity
BA (Hons) International Relations 2:1
1992 – 1999 Friends School, Saffron Walden
A-Levels:English Literature, French and German
GCSE’s: French, German, History, Technology, English
Language/Literature, Maths, and Double Science
Voluntary Job: November 2012 - Present Radio Presenter at Barnet Hospital Radio
June 2016 - Present Royal Free Hospital – Bank Admin & Clerical
REFERENC ES
Available on request.