Clate mask
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Clate Mask is the CEO and co-founder of InfusionSoft, a marketing automation software company for small businesses. The company's mission is to create easy-to-use yet powerful marketing automation software to help small businesses grow fast. InfusionSoft has established itself as a leader in the marketing automation space, serving over 6,500 customers worldwide with 99.999% uptime and 98.3% email deliverability. The company has 140 employees across 8 offices globally.
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- 1. Let’s Get It Started!
- 2. Clate Mask CEO & Co-Founder @clatemask
- 3. Yes, right here. InfusionCon 2006
- 4. ‘Built to last’ companies last because they deserve to last
- 5. Dream Dream Revolutionize the way small businesses grow
- 6. Vision We are the marketing automation software small businesses use to grow quickly and profitably.
- 7. Purpose To liberate and empower entrepreneurs so they can enjoy doing business, wow their customers and better serve their families and communities
- 8. Mission To create the leading marketing automation software for small businesses
- 9. Mission To create the leading marketing automation software for small businesses that’s easy to use
- 10. Mission To create the leading marketing automation software for small businesses that’s easy to use and powerful enough
- 11. Mission To create the leading marketing automation software for small businesses that’s easy to use and powerful enough to make them grow fast.
- 12. 5 reasons to be happy you’re here
- 13. 80 degrees
- 14. 80 degrees (every day)
- 15. Content
- 16. Be with your people
- 17. You’re making money while you sit here (because you’re automated)
- 18. You’re about to make more money in less time
- 19. You’re about to make more money in less time (because you’ll be even
- 20. You’re about to make more money in less time (because you’ll be even more automated)
- 21. You’ve been busy: 117 million contacts
- 22. You’ve been busy: 117 million contacts 45 million emails per week
- 23. You’ve been busy: 117 million contacts 45 million emails per week 130,000 web forms
- 24. You’ve been busy: 117 million contacts 45 million emails per week 130,000 web forms 3 million leads/mo via web forms
- 25. You’ve been busy: 117 million contacts 45 million emails per week 130,000 web forms 3 million leads/mo via web forms $2 billion in transactions
- 26. You’ve been busy: 117 million contacts 45 million emails per week 130,000 web forms 3 million leads/mo via web forms $2 billion in transactions
- 27. We’ve been busy too Establishing the leadership position in marketing automation 6500 Customers
- 28. North America
- 29. Worldwide
- 30. We’ve been busy too 140 employees
- 31. Hold times decreased to 2 mins.
- 32. Hold times decreased to 2 mins. Live chat support
- 33. Hold times decreased to 2 mins. Live chat support 99.999% uptime
- 34. Hold times decreased to 2 mins. Live chat support 99.999% uptime 98.3% email deliverability
- 35. @clatemask
- 36. @clatemask
- 37. Atlanta, GA Washington, DC San Diego, CA Rutherford, NJ Chicago, IL London, UK Dallas, TX Los Angeles, CA 8 cities! www.infusionsoft.com/customertour
- 38. 2 Things that Matter Most
- 39. Radical about customer service
- 40. Product = Making easy the new standard
Editor's Notes
- I’m beyond excited to be here. This is our 6th user conference, and every year this is the week I anticipate most. We started inviting customers to Phoenix in 2006.
- And this is where it all started. We had 35 people in attendance. Right in this conference room upstairs in our building.This morning, we have over 1000 people, who’ve traveled from all over the world, including the UK, Australia, Argentina, China, Croatia and… Brooklyn NY.
- I’m a big fan of Jim Collins. I’ve been a student of his ever since I first read Built to Last many years ago. How many of you have read it?He submits the question: Why are some companies able to achieve and sustain success? I believe Built to Last companies last because they deserve to last. They deliver great value in the world and they are guided by a core philosophy. We have a core philosophy at Infusionsoft that drives us.For us, we’re guided by our Dream, Vision, Purpose and Mission.
- Through marketing automation
- I love InfusionCon because this is where I see the Dream, Vision, Purpose and Mission becoming a reality. I love hearing the stories. I love seeing the difference we’re making. And I love seeing how vibrant the Infusionsoft Ecosystem has become. It is pure evidence we are creating a Built To Last company. And I love it.
- I love InfusionCon because this is where I see the Dream, Vision, Purpose and Mission becoming a reality. I love hearing the stories. I love seeing the difference we’re making. And I love seeing how vibrant the Infusionsoft Ecosystem has become. It is pure evidence we are creating a Built To Last company. And I love it.
- I love InfusionCon because this is where I see the Dream, Vision, Purpose and Mission becoming a reality. I love hearing the stories. I love seeing the difference we’re making. And I love seeing how vibrant the Infusionsoft Ecosystem has become. It is pure evidence we are creating a Built To Last company. And I love it.
- I love InfusionCon because this is where I see the Dream, Vision, Purpose and Mission becoming a reality. I love hearing the stories. I love seeing the difference we’re making. And I love seeing how vibrant the Infusionsoft Ecosystem has become. It is pure evidence we are creating a Built To Last company. And I love it.
- So that’s why I am happy to be here. Here’s why YOU should be happy to be here. Here’s what you can expect these next three days.
- Enough said.
- Enough said.
- Speakers, training, customer stories. Tons of great content for you to soak up!
- Look around you, these are the people who, like you, are ambitiously growing their businesses. They have something to teach you, and you have something to teach them. Talk to each other. Connect. That’s where the ideas and opportunity grow.
- Who here has a business that is running on its own even while you’re sitting here?That’s called automation my friends. So relax, sit back and take advantage of the training and education available here for you.
- If taking your sales and marketing automation to the next level is what you seek, there’s no better place to be than right here.
- If taking your sales and marketing automation to the next level is what you seek, there’s no better place to be than right here.
- If taking your sales and marketing automation to the next level is what you seek, there’s no better place to be than right here.
- A few facts about your collective usage of Infusionsoft…
- A few facts about your collective usage of Infusionsoft…
- A few facts about your collective usage of Infusionsoft…
- A few facts about your collective usage of Infusionsoft…
- A few facts about your collective usage of Infusionsoft…
- A few facts about your collective usage of Infusionsoft…
- We’ve been busy serving you…
- We’ve been busy with a few other things as well… NYT Best-seller, Inc 5000, Best Place to Work for 5th year in a row, great press in major publications.
- We’ve been busy with a few other things as well… NYT Best-seller, Inc 5000, Best Place to Work for 5th year in a row, great press in major publications.
- We finished a customer tour last year traveling to 8 cities.We’re doing it again starting April 22 in Atlanta. You can sign up online beginning today.
- We’ve implemented marketing automation for more businesses than any other company. We know what works to grow a business. In a few minutes, Scott’s going to share with you some of the amazing things we’ve begun doing in Customer Service since he took over as the VP of that department last year. You can do incredible things with your service when the founder of the company is running it.
- In a moment richard is going to share how easy is becoming the new standard at Infusionsoft. We are totally focused on improving support and improving the product to make it easier for you to automate your marketing.We are revolutionizing the way small businesses grow. We are the leaders in Marketing Automation software that helps small businesses grow! We love what we do. If you’re happy with what we’re doing for you, please share it with others. If you’re not happy, please come talk to us so we can help you be happy.