Converseon, a leader in consumer intelligence, provides machine learning solutions including their no-code platform, conversus.ai, aimed at democratizing AI for business analysts. The document covers the nature and cultural significance of memes, how they spread, and their impact on social media, especially in relation to brands like Uber. It emphasizes the importance of adapting AI models to quickly evolving cultural language and sentiment in short-form media.

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Classification with Memes
Converseon.AI
Natural Language Processing Meetup | 09 May 2019
Michelle A. McSweeney, PhD

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● Since 2008, Converseon has been recognized as a leader providing Consumer Intelligence through our award-winning machine
learning social intelligence technologies.
● We provide a comprehensive suite of machine learning technology, models and insights, ranging from full turnkey solutions to
“DIY” enablement.
● Our “no code required” machine learning as a service platform, Conversus.AI, is revolutionizing social and VoC text analysis and
model development by putting the power of the technology directly into the hands of business analysts and subject matter
experts—helping to lead the democratization of AI for practical and valuable business use.
● We work with a growing range of leading ecosystem partners to offer our technologies seamlessly to our clients and theirs,
including Brandwatch, Sprinklr, Crimson Hexagon, Tableau, and many others.
● We have been honored to work with a wide range of leading brands around the world including IBM, Uber, Dell, J&J, Walmart,
and more.
Converseon: An Overview

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https://blog.playment.io/training-data-for-computer-vision/

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● Dawkins, 1979 The Selfish Gene
● Memes are deeply cultural artifacts
● Spread virally
● Quickly change and transform
● Often humorous
● Cultural (self) criticism
An Internet meme is a piece of culture, typically a joke, which gains influence
through online transmission (Davison, 2012)
What are Memes?

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● Familiar
● Relatable
● Quickly understood by the target
audience
● Short, succinct, culturally relevant
● Structurally distinct from longer form
media
What makes a meme successful?

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● Widely adopted
● Immediately understood
● Often culturally (self) critical
● Structurally distinct from earlier techniques
https://www.cnbc.com/2018/05/22/meet-the-2018-cnbc-disruptor-50-companies.html
Memes and our Global Moment

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● >15 million rides per DAY
● Operates in 65 countries, 600 cities
● 75 million passengers
● 3 million drivers
● about 1% of the WORLD population has
taken an Uber
● about 13% of the US population has
taken an Uber
Some notes on Uber
Basic Classification Task
● Three-way sentiment
○ Positive
○ Negative
○ Neutral
● Nine-way emotions
○ Joy
○ Trust
○ Anger
○ Disgust
○ Fear
○ Sadness
○ Surprise
○ Anticipation
○ Other

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● Open up your favorite [social] media app (Twitter / Instagram / Reddit / the Internet broadly conceived)
● Search for “uber”
● Look at the headlines/previews of the first 3 posts
● Are they positive/negative/neutral?
● Turn to your neighbor(s), introduce yourself, share your results
Uber Data: A Group Activity

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Positive:
Negative:
Neutral:
Impossible to classify:
Not really about Uber at all:
Other:
Uber Data: A Group Activity

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Uber on Social Media: The easy cases

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Uber on Social Media: The hard cases

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Uber on Social Media: the Memes

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Some Solutions
Converseon.AI

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Most Uber data is on Twitter and other short-form
platforms, and with only 160 to 320 characters means
every feature is essential
● Respect the stopwords
● Don’t strip any punctuation, etc.
16
*Google Books, COCA, McSweeney, 2012
Problem Categories: Short Form Media
Writing Speech Twitter
the the the
be be i
to and to
of of a
and a and
Top 5 words in 3 English Modalities

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There is a particular type of humor with Uber & other transportation companies:
● drinking
● getting lost
● random vehicles showing up
● music
Train the models to easily identify this language by building our classifiers in only one industry at a time
Problem Categories: Industry-Specific

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People complain more than they praise on
twitter and similar platforms - how to teach
our models positivity?
● Sample ruthlessly
● Create training data as needed
● Oversample likely-positive data for
coding
Problem Categories: Negativity

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Memes change more rapidly than any other
language form
● Constantly train classifiers to adapt to the most
recent linguistic features
● Remove old training data once it is no longer
relevant
● Monitor performance and enhance as needed
Problem Categories: Constantly Evolving

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● Constantly evolving our technology to meet
new demands - experimenting and iterating to
ensure that we stay in front of problems
before they arise.
● Rethinking common practices to get the most
out of our data based on the problem at hand.
Conclusion: Looking Back to Look Forward

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Thank You