Claire Snowden has over 15 years of experience in human resources, learning and development, teaching, and training roles. She is currently an HR Officer at Nottingham Trent University, where she effectively resolves HR issues and coaches managers. Previously she was a Business English Trainer in Berlin and held temporary HR roles in the UK. She has a BA in Politics from the University of Nottingham and is a Chartered member of the CIPD.

1. Page 1 of 3
Claire Snowden
17 Herons Court ● West Bridgford ● Nottingham ● NG2 6QD
Telephone: 01159 234 076 / 07752 117 906 ● Email: jeznclaire24@yahoo.co.uk
A highly versatile andpro-activeHRprofessional withvaluable expertiseinLearning&Development,teaching
and training,whoisable totrulymaximise the potential of eachcareerchallenge andcontributereal value.An
astute problemsolverwhoquicklygetsto gripswithHR related challengestodeveloptransformational strategies
and successful solutions acrossanemployerbrand, withthe ability andpotential toflourishinaseniorHR role.
CurrentlybasedinNottinghambutaspiringtorelocate to London.
Jan 16 – Present HR Officer● NottinghamTrent University
Achievingtimelyandeffective resolutionstoHR managementissues,whilstequippingmanagersandacademics
withspecialistadviceandcoachingonall HR mattersforone of the largestuniversitiesinthe UK,withalmost
27,000 studentsacross3 campuses.Focusedon HR mattersat the College of Science andTechnology.
 Inheritedanexisting,challenging ERcaseloadatdifferentstagesof progression,rapidlygettingtogrips
withcomplex andsensitive employee relationsissuessuchasfixedtermcontracts;receivingexcellent
feedbackoneffective andthorough approachfromHR Manager andBusinessPartners.
 Coached,negotiatedwithandinfluencedsenioracademicsonHR policies,whilstestablishingprofessional
respectthroughinitiatingregularmeetingswithAcademicTeamLeaders;demonstratingsuperb
communicationandinter-personal skills.
 EstablishedaStaff Wellbeingsteeringgroup,identifyingproactive interventionsto promote attendance
and reduce work-relatedstress.
 Implementedthe roll-outof anewe-recruitmentsysteminthe College,providinghands-ontraining.
 Offeredexpertadvice onasensitiveill healthcapabilitycase,achievingacknowledgementforefforts.
 Involvedinseniorlecturerrecruitment,inadditiontodisciplinary/grievance casesarisingfroman
academicleadershipre-structure.
Mar 2014 – Sept 2015 BusinessEnglishTrainer ● Marcus Evans Linguarama, Berlin
Taught corporate Englishand inter-cultural awarenesstoE.ON employeesinHannoveracross7 language abilities
before expandingclientbase,foraleadinglanguage course providerteaching20,000 people in60 countries.
 Utilisedinnovativeteachingtechniquestailoredtothe audiences,with100% of studentsrating
professionalismandtrainingskillsas‘excellent’inafeedbacksurvey.
 Overcame challenge of workinginanew country,withno administrative support,toexcel inthe role.
Nov 2013 – Jan 2014 Temporary HR Administrator ● Circle Private Medical Healthcare
May 2013 – Aug 2013 Learning and DevelopmentCoordinator● Department for Education
Workedfor the Governmentdepartment responsibleforeducationandchildren’sservicesinEngland,organising
a large data return oncivil service FastStreamcandidatestothe DepartmentforWorkand Pensions,inorderto
prove returnon investment.
 Completedthe datareporteffectivelyto averytightdeadline withlimitedresource andreceived
excellentfeedbackon the organisation of multiple trainingeventsduringthistemporaryrole.
Feb2012 – Mar 2013 EFL Elementary School Teacher ● ILS, Seoul,South Korea
Adaptedtoa newculture,language andsocietytoraise the educational attainmentof childrenaged5-13in
Professional profile
Career history

2. Page 2 of 3
Englishlanguage skillsforthis small, privatelyruninternational school.
 Builttrustand utilisedinnovative andappropriateteachingmethods,developingstrongrelationships
witha class of ten5 yearold Koreanchildren,whomade the mostprogressfromall 10 groupsin the year
and were acknowledgedasa‘model’class.
 Requestedbythe Directorof the School to share bestpractice and mentorotherforeignteachers.
Jan 2009 – Jan 2012 SeniorHR Advisor ● University of Leicester
Coachedbusinessmanagersandsenioracademicsonall HR themes andat all levelsof complexityforthisleading
research-leduniversity,namedUniversityof the Year2008 by TimesHigherEducation.
 Chose to workinthe mostchallenging HRareasof TUPE, redundancyand fixedtermcontracts;
streamliningthe managementof fixed-termcontractsandimprovingcommunicationonthe issue by
designingatrainingpackage ona Blackboardplatform - praisedfortacklingthis very difficultissue.
 Excelledatvital relationshipbuildingwithacademics,managingacaseloadof approx.30 at a time,
includingmany sensitiveand highriskcases.
Apr 2008 – Oct 2008 HR Support Consultant● E.ON (6 month contract)
Providedvaluable employeerelationsandemploymentlaw advice aspartof a new teamfor one of the UK's
leadingenergysuppliers,with79,000 people worldwide.
 Leda Roadshowprojectdesignedtopromote the SupportConsultantTeamandencourage contactcentre
use;utilisingstrongskillsinteachingandtraining,whichboostedcall volumesby45%.
Jul 2006 – Apr 2008 SeniorEmployee RelationsAdvisor● Alliance Boots
Offeredexceptional ERadvice forthis leadingpharmacy-ledhealthandbeautyretailer, the firsteverFTSE100
companyto be boughtby a private equityfirm. Advisedonawide range of queriesatall levelsof business.
 Pro-activelyinstigatedthe design,implementationanddeliveryof aperformance management
framework,ensuringthatitofferedqualitative as well asquantitative feedbacktoimprove the service
offer;nowutilisedasa successful succession tool andforperformance management.
 Introducedandmanageda newER surgery,enablinglinemanagerstoobtainconfidential advice.
Jul 2004 – Jun 2006 HR Assistant ● Experian
Assistedthe HRoperationof this global informationservicesgroupwithoperationsin40countriesand17,000
employees. SupportedHRAdvisorsoncontractmanagement,induction,payroll administrationandmaternity.
 Utilisedinitiative toorganise the cross-trainingof the twoHR teamsto improve the service offeredtothe
business,whilstalsomakingsignificantcontributionstoProjectLilyDaisy,whichaimedtosynchronise the
language usedforall HR lettersandprocedures.
Mar 2002 – Jul 2004 General Administrator● Nottinghamshire CountyCouncil Trading Standards
CompetentinMicrosoftOffice (Word,Excel andPowerPoint)
English(fluent) ●French(basic) ●German(intermediate)
 CharteredCIPDmembership since 2009 (Level 7/graduate membershipachievedin2008)
 TeachingEnglishasa ForeignLanguage (TEFL),120 hours of accreditedtraining,2011
 Certificate inEnglishLanguage Teachingto Adults(CELTA),2013
IT Proficiency and Languages
Education and professional development

3. Page 3 of 3
 BA (Hons) Politics,Universityof Nottingham, 2:1achieved,2001