This document discusses the need for a citizen engagement platform, or "My Colorado" portal, to improve government services and reduce costs. It notes that current government customer management systems are outdated, inefficient, and costly to maintain. A national citizen engagement platform hosted in the cloud could share information across agencies and states, provide a single portal for citizens, offer standard applications, and save billions annually through economies of scale. The document proposes a prototype citizen-centric portal and asks for support to advance this initiative and pilot the "My CO" program in Colorado. The benefits cited include lower costs, increased citizen engagement, information sharing, scalability, and more efficient government services.

1. Citizen Engagement
Roundtable
Lessons Learned and Next Steps
for Colorado
Hashtag #OFACO

2. Obama for American
Digital Team
Harper Reed - CTO
Chris Gansen - Engineering Lead, Dashboard
Jason Kunesh - Director of User Experience
and Product
Dylan Richard - Director of Engineering

3. Kristin D. Russell
Secretary of Technology & Chief
Information Officer, State of Colorado
Sherri Hammons
Chief Technology Officer, State of
Colorado

4. “Enabling good government
through the use of efficient,
effective and elegant
technology.”
Citizen Engagement Platform
(My Colorado)
Kristin D. Russell
Secretary of Technology & Chief Information Officer
Sherri Hammons
Chief Technology Officer

5. Need for Change
• Effective business models require a comprehensive
view of their customer base, enabling proactive
customer lifecycle management
• Private sector understands this, hence the wide-
spread development and use of existing CRM
solutions geared toward traditional commercial
business processes
• Public sector customer lifecycle management is
passive, reactive, and single transaction oriented
• Current customer management solutions for
government are immature, undeveloped, and
duplicative
Bottom line… we are not meeting our customers
growing needs 5

6. Today’s Model
Today’s model demonstrates that despite similar, if not the same, core
functionality requirements, state agencies and departments continue to build and
manage isolated, disintegrated systems for customer management
6

7. Need for Change: The Facts
• Federal and state governments spend billions per year
to upgrade or replace outdated state technologies
o 28 State Labor Benefits Systems > 20 years old; Avg. cost is $40-60M
o 27 State Labor Tax Systems > 20, some greater than 40! Avg. cost is $40-60M
o Average cost for new MMIS Systems is $110M. 10 States looking upgrade
o Over $500 Million spent for states to set up 14+ similar Health Exchanges
o Kansas modernizing DMV: $10Million; Idaho modernizing DMV: $10Million
• Systems are running on old, "End of Life" technologies that are no
longer manufactured and barely supported
o In some cases, systems cannot even be modified when new laws take effect.
o COFRS had this issue with some federal mandates
o If they crash, they may take days to recover
• Personnel are difficult to find and are retiring at an alarming rate
o 30% of all State IT workforce eligible for retirement in next 5 years. (NASCIO Study)
7

8. Complication
 Vendors profit from building & maintaining the
same systems (over and over again)
 Feds have tried to enforce “transferability” with
Lack of Innovation little to no success
 States have little incentive to share
 No integration, reuse or economies of scale
 Increasing cost to implement & maintain legacy IT
 Continual need for investment due to current on-
premise environments
Costs continue to rise  State budgets allow for these systems to go EOL
 Little to no continuous innovation as these
systems rust
 Different pricing levels
 Few mobile solutions in any state
 Lack of online services
Services cumbersome  Citizens forced to modify their information in
many places
 Rarely are citizen preferences considered
8

9. RISK of the Status Quo
• Costs will continue to skyrocket due to duplication
of data, infrastructure, software maintenance,
product support
• Citizens do not get the benefit of an enterprise
solution, continuous innovation and proactive
services
• Government decisions continue to be slow,
cumbersome and lacking proper analytics
9

10. The Answer
A National Citizen Engagement Platform
Cloud Based Solution
 Information Sharing Across
Agencies & States
 Single “Portal” for Citizens
 Standard Applications for Gov
 Cost Savings in the $B’s
10

11. Tomorrow’s Model
Unemployment
Insurance
Income Tax Human Service
Programs
Public Safety Motor Vehicle
Registration
Parks & Medicaid
Recreation Eligibility
Health Insurance Licensing &
Permits
Student Other
Loans
Tomorrow’s model is predicated on the use of a common CRM solution specifically built
for governments to provide holistic, comprehensive customer management services
11

12. Why a National Citizen Engagement Platform?
• Build once, use many
• Innovation is built in. Maintenance is automatic,
since upgrades are a part of the model
• Economies of scale
• Smoothing out state budgets
• Lowers risk
• Proper architecture design allows for reuse among
states
• Places the burden on the builder, not the buyer
12

13. Citizen Centric
My
Business
View My
Services
Registration DMV
Licensing Parks & Recreation
Taxes Revenue-Taxes
About Me
How To Contact Me
Notifications & Messages
My Information
My My
Community Health
Where I Live BMI Check
My Neighborhood Update My Stats
Local News Latest News
The citizen centric view allows the citizen to interact with government and their community
in a seamless and choice-based manner 13

14. Prototype by Deloitte
14

15. Tomorrow’s Model
Any device, any where, any time…
Prototype by Deloitte
15

17. What We Need From You
• Your support in carrying forward the message about
this change
• Engagement and introduction to Federal leaders and
influencers who can help sponsor this effort
• Support of “My CO” pilot
• Advice, feedback and ideas!
17

18. Benefits
 Ability to create a true cloud solutions for government that can be used
across 50 states (WYCAN Model)
 Economic development opportunity for private sector
 Reduction of cost in the $Billions
 Increased engagement of citizens (47% to 100%)
 Information sharing across states, agencies and departments
 Elastic scalability and sustainability
 Enablement of good government to provide efficient, effective and
elegant services to citizens
“Success is achieved when self interests are aligned.”
– Governor John Hickenlooper
18

19. It’s About Good Government
5. Launch a holy war for government
reform.
“Attack the state government’s
service-delivery model in every single
function and every single department
using secure cloud-based services and
the astonishing open-source tools that
make up today’s Internet. Don’t just find
“efficiencies.” Take a clean sheet of
paper and rethink motor-vehicle
regulation, mental-health-services
delivery, corrections, everything. Be as
informationalized as Amazon and as
ruthlessly efficient as FedEx. Want to
show people we’re serious about
innovation? Innovate.”
- Dave Maney, Denver Post – 2/3/13
19

20. “Enabling good government
through the use of efficient,
effective and elegant
technology.”
Kristin Russell
Kristin.russell@state.co.us
Sherri Hammons
Sherri.hammons@state.co.us

21. Scott Gessler
Colorado Secretary of State
Mike Hardin
Director, Business & Licensing,
Colorado Secretary of State

22. Colorado Secretary of State
Scott Gessler
Evolution of the Colorado Secretary
of State’s Office

23. Paper-Based System
Requires a large number of employees doing
rudimentary work.
Less efficiency and prone to errors.
More costly to customers.

24. Online Filing & Searching System
Self-service for customers.
Higher level of customer services.
Increased efficiency and less prone
to errors.
Reduced costs.

25. The Future of Service
Business Efficiency Suite
User accounts and customized services
E-learning
On-demand learning – learn when and where you want.
Service Integration
A single point of contact

26. Business Intelligence Center
Platform for business related data and information.
Colorado Business Innovation Challenge

28. What happening around
the state Ignite-style

29. Michele Hovet
Arvada Deputy City Manager and
White House Champion of Change

30. Connecting Communities
Michele Hovet
City of Arvada, CO

31. Arvada, Colorado?
Great community, Great innovation

32. BHAG

35. Connecting Communities First

36. • Open Source - LAMP
• Shared Service
• Award Winning
• Available for anyone to use
on GitHub

37. Connecting Communities - Shared Services

38. Arvada + Boulder + ?
Survey says…
• A sizeable 21% have no systems at all
• 59% note inadequate funding to sustain
current and planned web services. Of these
respondents, 84% are looking for creative
alternatives to meet their needs.

39. Arvada + Boulder + ?
Survey says…
• 50% (35 cities and non-profits, 17 in Colorado)
would be interested in partnering on an open-
source web platform.
• 40% of these respondents would consider
contributing code to a partnering effort, while
60% would pay a fee instead.

40. Arvada + Boulder = Community Innovation
Other Uses of Xpress CMS:
• Adopt-a-city – starting in Colorado
• Non-profits
• Connecting communities you might
not anticipate…

41. Connecting Communities of Kids

43. Arts and Kids

44. Arts and Kids
HOW? Xpress CMS
• Connect kids via social
STEAM website
• Allow kids to chat, upload
video, presentations on
topics like Color, Motion
• Work with teachers to
design the curriculum
• Bring arts from the
professional field into the
classroom

45. Arts and Kids
Corning – A Day Made of Glass 2
Video

46. Arts and Kids

47. Arts and Kids

50. Michael Lockwitz
Co-Founder, OpenBike

51. Better Bike Routes
OpenBike Mike
@MikeLockz

55. Goal:
10% bicycle commute
Achieve a
mode share by 2018

59. Diehard
Commuter
gives input finds better route
better experience
identify problems
Casual
Weekender
City
Planners

60. Qualitative Quantitative
vs.
The Community

63. Team RadRoutes

66. Bike thefts Downtown

67. Safer routes in green

69. +
Find future routes
Reduce pollution
Improve dangerous
intersections Reduce traffic congestion
Repair damaged Improve health
infrastructure
Improve signage

71. Jennifer Newcomer
Data and Information Manager, The
Piton Foundation

72. Unlocking the power of data for the
common good…
moving beyond the data catalog
Jennifer Newcomer
jnewcomer@piton.org
303-454.3776
www.codataengine.org

73. A platform to create and An easy-to-use hub offering
share digital stories about access to public data, basic
community issues that visualization tools, and data
inspire people to act sharing tools

86. What’s next…
Shared Indicators
Education Goals
All Children are Ready for School
3rd grades students are reading proficiently
5th grade students are proficient in reading and math
8th grade students are proficient in reading, writing and math
Students graduate from High School, are post-secondary and
workforce prepared
Health Goals
Healthy Pregnancy/Birth
Healthy Infant (Birth – 1)
Healthy Child (1 – 8)
Healthy Adolescent (9 – 17)

87. Jordan Wirfs-Brock
Data Curator, The Piton Foundation

88. Data-Driven Stories that
Inspire People to Act
Jordan Wirfs-Brock, The Piton Foundation
@jordanwb
jbrock@piton.org
FloodlightProject.org

89. GOAL:
Unlock the power of data and
put it into the hands of
community change makers.

90. Truly open data needs to
address both
ACCESS and MEANING.
Images via James Kyle and Rohan Gupta, The Noun Project

91. U.S. Population Centroid Coordinates, 1790 to 2010
Year Coordinates
1790 39.27500°N 76.18667°W
1800 39.26833°N 76.94167°W
1810 39.19167°N 77.62000°W
1820 39.09500°N 78.55000°W
1830 38.96500°N 79.28167°W
1840 39.03333°N 80.30000°W
1850 38.98333°N 81.31667°W
1860 39.00667°N 82.81333°W
1870 39.20000°N 83.59500°W
1880 39.06889°N 84.66111°W
1890 39.19889°N 85.54806°W
1900 39.16000°N 85.81500°W
1910 39.17000°N 86.53889°W
1920 39.17250°N 86.72083°W
1930 39.06250°N 87.13500°W
1940 38.94833°N 87.37639°W
1950 38.83917°N 88.15917°W
1950 38.80417°N 88.36889°W
1960 38.59944°N 89.20972°W
1970 38.46306°N 89.70611°W
1980 38.13694°N 90.57389°W
1990 37.87222°N 91.21528°W
2000 37.696987°N 91.809567°W
2010 37.517534°N 92.173096°W
Source: U.S. Census Bureau

93. Data needs stories.
And stories need
data.

97. +
= positive community
change

99. A storytelling TOOL and a
storytelling COMMUNITY.

102. CALL TO ACTION

104. Building a community of
storytellers
ONLINE and ON-THE-GROUND.

108. Brian Gryth
President and Co-Founder,
OpenColorado

109. Bringing Innovation to Life
Brian Gryth,
President and Co-Founder
@briangryth
March 7,3013 – Denver, Colorado

110. If you take a man as he should be, you
make him capable of becoming what he
can be.
Viktor Frankl - 1972

113. I have an idea . . .

116. Bringing Innovation to Life

121. Data is not enough . . .

124. Education
Tools Partnerships

125. What is next?

126. Continue our work…

127. And you can contribute
too.

128. Never doubt that a small group of
thoughtful, committed, citizens can
change the world. Indeed, it is the only
thing that ever has.
― Margaret Mead

129. Next Steps for Colorado
Discussion

130. Announcing Hack4Colorado and the
National Day of Civic Hacking- THE
Hackathon for 2013!
Themes include Sports & Fitness, Health & Wellness, Sustainability, Veterans, Tourism &
Education
Who? Innovators, Hackers, Developers, Designers
When? May 31, June 1, June 2
Where? Galvanize, 1062 Delaware Street, Denver
How? Event Sponsor, Prize Sponsor, In-kind Sponsor, Participate, Compete
Why? Community, Innovation, Leadership, Collaboration, Branding, PR,
Influence, Visibility, Energy, Passion, Prizes, Entertainment

131. Jason Lally
Director of Decision Lab at
PlaceMatters and Founder, Colorado
Code for Communities

132. Events
Code for Communities bi-weekly hack nights (March 12th) &
monthly meet-up (March 25th) - www.codeforcommunities.org
Longmont Hackathon (April 12-14) - longmonthackathon.com
Hack4Colorado (May 31st-June 2nd) – hack4colorado.com
Startup Week Social Impact Track (Sept. 16-21)
Ideas and in planning
Business Intelligence Center – in progress
Citizen Engagement Platform – in progress
Code for America Fellowship
Open Government Initiatives and Directives
Governor’s Innovation Fellowship