Hong Kong International Airport aims to contribute to an unrivalled passenger experience through understanding evolving passenger needs and innovative commercial developments, resulting in strong non-aeronautical revenue. Their future focuses on eating, entertainment, ease, and engagement, including world-class dining options, festive celebrations, interactive entertainment facilities, efficient services, and engaging passengers prior to and during their journey through the airport.

1. Future Positive –
Commercial Thinking at
Hong Kong International Airport
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3. Our Mission
To contribute to an unrivalled passenger experience
through in-depth understanding of passengers’
evolving needs and innovative commercial
developments, resulting in
strong non-aeronautical revenue
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4. Our Future
1. Eating
2. Entertainment
3. Ease
4. Engagement
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5. 1. EATING
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DWELL
TIME
Plan to

6. Worldwide Gourmet Selection
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Worldwide Gourmet Selection

8. Michelin-recommended Eateries
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Hong Kong International Airport
Awarded 7 Times in
for
Best Airport Dining

10. 2. Entertainment & AMBIENCE
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Exciting
Enjoy
Boring
Kill Time

11. Festive Celebrations – Christmas
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12. Festive Celebrations – Chinese New Year
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Festive Celebrations – Easter & Mid Autumn

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In-store Interactive Amusement

15. I Hong Kong
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16. Pop Up Stores
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MartellM & M’s

17. Entertainment Facilities
174D IMAX Cinema Educational Park

18. Virtual Golf Zone
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19. 3. Ease
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I can’t miss my
plane
I can’t miss my
plane
My carry on
is full.
My carry on
is full.

20. Food Court Ambassadors
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21. Express Menu
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Service Pledge of 15 minutes

22. Local Delivery Service
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23. 4. Engage our passengers
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Not only in the airport,
but prior to their arrival

24. On the way to the airport
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Airport Express Train Seat Back Local Advertisement

25. Mobile App
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26. Location-specific Offers (coming soon)
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Exclusive offer steps
away!

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