Cimb malaysia 2014 programme directory (1) (1)

2
Executive Leadership
Development
Corporate Advisory
Business & People
Management
Developingbusiness and people
managers with holistic business and
managementskill sets (e.g.
SupervisoryDevelopment
Programme,The Complete Manager
Programme)
Organisation & Culture
Development
DevelopingCIMB leadership bench
strength and embedding a
leadershipculture to support the
Group corporate vision (e.g. CIMB-
NTU Accelerated Universal
Bankers, Explorers’ Expedition)
Credit
Buildingprofessionals with strong
credit fundamentals(e.g. Consumer
Core Credit, Business Lending
Fundamentals, Financial Accounting
for Lenders)
Sales & Service
Professional
Development
Inculcatingorganisational culture
that unifies CIMB Group employees
across its regions (e.g. Group
Orientation,Teambuilding)
Enhancingprofessional expertise
and supporting career progression
(e.g. Essentials of Universal Banking,
Role-based Certification
Programmes,Systems Training)
Treasury
Risk Management
Creating risk management culture
that perpetuates sustainable
optimal risk-returns(e.g. FSA/IFSA,
Basel III, AML/CFT Awareness
Programme)
Developingtop-rated corporate
advisors and corporate marketing
personnel (e.g. Corporate Strategic
Analytics, Corporate Governance
& Ethics, EXPN Sector Talk Series)
DeliveringASEAN For You
experiencethrough increased sales
and service capabilities
(e.g. STARS Programme,Hidden Secrets
of Influencing,Essentials of Customer
Service)
Developing top-rated treasury
personnel to optimise profitability
and use of capital (e.g. Islamic
Capital Market Products, Islamic
Foreign Exchange, Equity Portfolio
Management)
Programme Category

Development

4
CIMB-INSEAD LEADERSHIP
PROGRAMME
Development
1
Performance Objectives
• Apply strategic insights and frameworks in growing business
• Obtain global outlook for strategy formulation
• Develop and maintain critical networks and alliances for business growth
• Lead and manage large teams effectively
• Embed a leadership culture across the Group
• Complete an Individual Development Plan for career growth and tracking
Learning Objectives
At the end of the programme, participants will be able to:
• Promote Network CIMB – leverage synergies across the Group
• Develop leadership skill sets and competencies as leaders transition from
business management to Group management
• Understand individual leadership strengths and weaknesses and develop
improvement action plans
Key Topics
• Strategy and Execution
• Business Model for Innovation
• World Economic Outlook
• Marketing – Understanding Customers, Effective Branding and Positioning
• Leadership Agenda and Communication
• Understanding Judgment and Decision Making
• Group and Individual Coaching
• Action Learning Projects Sponsored by CIMB Group Senior Leaders
• Team BuildingActivities
Programme Duration
3 modules (5 days each) and a Capstone event (2 days) over 9 months
Target Audience
Identified Directors and Managing Directors
Trainer
External Trainers (INSEAD) and CIMB Senior Leaders

5
CIMB-NTU ACCELERATED
UNIVERSAL BANKERS
PROGRAMME Executive Leadership
Development
2
• Attuned to opportunities for cross selling and increase customer product holding through
understanding of the wide range of products across the Group
• Build and maintain important networks with peers across the Group
• Understand and tap into the business opportunities available in the ASEAN financial
landscape
• Excel in their role in the global financial industry with a specific focus in ASEAN by using
business and cultural skills
Learning Objectives
• Comprehend the universal banking concept and key strategies for innovation
• Associate and integrate the synergies of different businesses and units across the Group
Key Topics
• Module 1 : Doing Business in ASEAN
− Strategic challenges and opportunities in ASEAN, focused on the banking landscape in
key ASEAN markets - strategic framework for analysing the banking sector
− An introduction to leadership and management
− The foundations of corporate lending’s analysis
• Module 2 : Universal Banking and Innovation Strategies
− The concept of Universal Banking
− Innovation strategies in the banking sector
− Corporate lending and other key banking activities including consumer banking, wealth
management, private banking, treasury products and investment banking
• Module 3: Strategic Execution of Universal Banking in ASEAN
− Leadership and management
− Islamic Banking
− Challenges, opportunities and key strategies for the execution of an integrated
Universal Banking model
Programme Duration
16 days over 6 months
Target Audience
Identified Vice Presidents and Directors
Trainer
CIMB Subject Matter Experts, External Trainers (Nanyang Technological University,
Singapore and Industry Specialists)

NAVIGATORS’ EXPEDITION
6
Development
3
• Embrace CIMB’s organisation culture and become effective culture carriers
• Appreciate and manage individual preferences to cultural diversity to work
effectively across cultures and boundaries
• Build and maintain networks with peers across boundaries
Learning Objectives
• Develop greater understanding and appreciation of CIMB’s ASEAN franchise
and opportunities
• Build a strong peer-to-peer community through appreciation of cultural diversity
and synergies
• Explore executive careers and plan for professional growth and development
• Know the organisation and the individual’s roles and career opportunities
• Complete an Individual Development Plan for career development
Key Topics
• Sharing of CIMB’s Business Strategies - the vision of the organisation and their
roles
• Learning through CSR - learning and giving back to community
• Understanding Corporate Culture - understanding individual preferences to
cultural diversity and frameworks for working with cultural differences
• IDP Workshop - clarify participants’ aspirations in the organisation and put in
place their development actions to achieve their career goals
• Leadership Sharing by Senior Leaders - opportunities and experience sharing
Programme Duration
3 days
Target Audience
Identified Managers, Assistant Vice Presidents and Vice Presidents
Trainer
L&T Trainers, External Speakers/ Consultants/ CIMB Senior Leaders

EXPLORERS’ EXPEDITION
7
Development
4
• Build and maintain networks with peers across boundaries
• Appreciate differences and strive for synergies
• Break self-limiting beliefs and embrace empowering habits to achieve personal
excellence
• Communicate in a “carefrontational” manner – balancing direct communication
with respect
Learning Objectives
• Discover individual strengths and understand team dynamics
• Acquire adaptive leadership skills and learn about trust and commitment in
team challenges
• Understand cultural mental models
• Strengthen bonds and leverage on Network CIMB to achieve synergy across
functions and countries
Key Topics
• Individual and Team Challenges – whaler, canoeing and group games
• Talent and Culture Presentation
• Cultural Mental Models
Programme Duration
5 days
Target Audience
Identified Executives and Assistant Managers
Trainer
L&T Trainers and External Trainers (Outward Bound School, Malaysia)

EXPLORERS’ALUMNI
8
Development
5
• Deepen the alumni network to create One CIMB
• Cultivate cultural carriers to promote CIMB values and culture
• Build trust and encourage cross - region team collaboration to achieve
organisation vision
• Create socially-responsible corporate citizens and contribute towards
development of ASEAN community and Corporate Responsibility initiatives
Learning Objectives
• Draw inspiration from vision and motivate self to adapt to changes
• Create pathway to develop personal leadership
Key Topics
• Learning from CIMB Corporate History
• Explore and Develop Leadership Style through Profiling of Future CIMB Leader
• Leverage on Cultural Diversity to Drive Team Effectiveness
• Living the Values of Giving Back Through Participation in CSR Projects
• Exploring Ideas to Incorporate CSR at the Workplace
Programme Duration
4 days
Target Audience
Identified Explorers’ Alumni
Trainer
L&T Trainers

1
CUSTOMER SERVICE OFFICER
(CSO) CERTIFICATION
10
Professional Development
• Perform CSO’s operational function in accordance to set procedures and rules
• Adhere to CIMB guidelines and regulatory requirements
• Deliver quality customer service experience and create value for customers
• Communicate effectively with customer in any situation
• Increase sales in branches through referrals
Learning Objectives
• Describe CSD business strategy and the role and responsibilities of CSO
• Comply with statutory requirements, policies, processes and procedures in
branch operations
• Use key functionalities available in 1Platform and 1View
• Conduct referrals of our products and services
• Apply the communication model when servicing customers
• Apply skills to handle difficult customers and complaints
Key Topics
Programme Duration
10 days
Target Audience
New Customer Service Officers (CSOs)
Trainer
L&T Trainers & Line Trainers
• Module 1 : 3 days
- Roles and Responsibilities of CSO
- Qualities to Lead and Teamwork
- Cash Management
- Transaction Limits
- Vault and Security Items –
Custodianship
- Basic Requirements on Account
Opening
- Branch Security
- Introduction to Financial Services
Act 2013
- Introduction to AMLATFA
- ShARP
- Sharing on Fraud Cases
- Sales Referrals
- 1View
- 1Platform
- Cash Handling
- Essentials of Customer Service

2
CUSTOMER SERVICE
REPRESENTATIVE (CSR)
CERTIFICATION
11
• Perform CSR’s operational function in accordance to set procedures and rules
• Deliver quality customer service experience and create values for customers
• Communicate effectively with customer in any situation
• Increase sales in branches through referrals
Learning Objectives
• Describe CSD business strategy and the role and responsibilities of CSR
• Comply with statutory requirements, policies, processes and procedures in
branch operations
• Use key functionalities available in 1Platform
• Conduct referrals of our products and services
Key Topics
Programme Duration
9 days
Target Audience
New Customer Service Representatives (CSRs)
Trainer
L&T Trainers & Line Trainers
- Roles & Responsibilities of CSR
- Teller Functions
- Transaction Limits
- Account Opening
- NASA 2G Transactions
- ATM Card Issuance and
Replacement
- Branch Security
- Introduction to AMLATFA
- Introduction to FSA/IFSA 2013
- Sales Referrals
- 1Platform
- Cash Handling
- Essentials of Customer Service
- Simulation of Over the Counter
Transactions

3
• Use the enhanced BDS functionality effectively
• Increase productivity and enhance customer experience
Learning Objectives
• State the changes introduced in SiBS and its impact
• Perform inquiry for the relevant information in the new system
• Perform account opening for the various products
• Perform deposit, upliftment, withdrawal and various transactions in BDS
• Perform account maintenance such as condition code
• Perform GL entries in BDS
Key Topics
• Branch Management
• Deposit
• General Ledger
• Payment
Programme Duration
3 days
Target Audience
Customer Service Officers (CSOs); Customer Service Representatives (CSRs)
Trainer
Line Trainers (CSD)
1PLATFORM TRAINING
PROGRAMME – CSD BRANCH
12

4
• Use the enhanced BDS and eTP functionalities effectively
• Resolve 1P related issues and provide support to 1P stakeholders
Learning Objectives
• State the changes introduced in SiBS and its impact
• Perform account opening for deposit and loan products
• Perform deposit, upliftment, withdrawal and various transactions
• Perform maintenance on accounts and facility limit
Key Topics
• Branch Management
• Deposit
• Loan, Limit and Collateral
• General Ledger
• Payment
Programme Duration
3 days
Target Audience
1P Centre of Excellence (1P CoE)
Trainer
Line Trainers (CSD and GIOD CBO)
1PLATFORM TRAINING
PROGRAMME – 1P CoE
13

5
• Manage sales activities systematically through 1View
• Increase efficiency in using 1View for managing leads conversion
• Support and guide sales personnel on 1View usage
Learning Objectives
• Perform customer search
• View customer details
• Act on assigned leads
• Create opportunities to capture customers’ interests
• Create activities to record sales interaction with customers
• Identify the different types of sales reports available
Key Topics
• Building a Top Sales Team (only for SME Segment Managers)
• Making the Most Out of My Leads
• Closing a Sale for My Customer
• Closing a Sale for My Prospect
• Recording Daily Banking Sales
• Flexibility to Manage My Work
Programme Duration
1 day
Target Audience
SME Segment Managers & Support
Trainer
L&T Trainer
1VIEW REFRESHER
(SME CHANNEL)
14

6
• Increase efficiency in using 1View for managing leads conversion
• Manage sales activities systematically through 1View
Learning Objectives
• Perform customer search
• View customer details
• Act on assigned “Quick Guarantee” leads
• Create opportunities to capture customers’ interests
• Create applications to capture “Daily Banking” sales transactions
Key Topics
• Making the Most Out of My Leads
• Recording Daily Banking Sales
Programme Duration
0.5 day
Target Audience
SME Relationship Managers
Trainer
L&T Trainer and Line Trainers (CSD – Sales and Service Management Office)
1VIEW REFRESHER (SME RM)
15

7
• Communicate changes to business users competently
• Provide support to business users during the deployment of 1View
enhancements
Learning Objectives
• Identify changes introduced in the 1View system due to the deployment of
1Platform
• Perform the most frequently used tasks using the training aid, for examples:
- Perform customer search
- View customer details
- Act on assigned leads
- Create opportunities to capture customers’ interests
- Create activities to record sales interaction with customers
- Create applications to capture sales deals
- Create service requests to capture customers’ requests
- Create feedback to capture customers’ response
Key Topics
• Introduction to People Readiness Plan
• What's New and Changing in 1View
• Operational Impact and Remediation Plan
Programme Duration
1 day
Target Audience
Identified Support Staff who provides assistance to 1View business users on
regular basis
Trainer
L&T Trainer
1VIEW RETROFIT TRAIN-THE-
TRAINER
16

8
APPLIED SHARI’AH IN ISLAMIC
FINANCE
17
• Comply with the requirements of Shari’ah governance
• Support our Islamic business well by keeping abreast on the latest
developments in Islamic finance
Learning Objectives
• Explain the meaning of Shari’ah and its general framework
• Apply the underlying values of the role, concept and principles of Usul al-Fiqh
• Describe the salient features, legal position and functions of all Shari’ah sources
and establish their relevance to Islamic banking and finance
• Apply the methodology of Ijtihad in solving the issues pertaining to modern
Islamic finance
Key Topics
• Module 01 & 02: Introduction to Shari’ah and Hukm Shar’i
• Module 03 & 04: Sources of Islamic Law
• Module 05 & 06: Ijtihad and its Associated Modes
• Module 07 & 08: Shari’ah Framework for Islamic Finance and Qawa’id
Fiqhiyyah
• Module 09 & 10: Theory of Contract and Sale Base Contracts
• Module 11 & 12: Partnership Contracts and Charity Based Contracts
• Module 13 & 14: Other Contracts and Principles and Shari’ah Standard
Programme Duration
14 days
Target Audience
DCORO, identified GIBD, Group Compliance, GIAD and Group Risk Staff
Trainer
External Trainer (ISRA Consultancy)

9
• Increase efficiency in processing ASNB products
• Increase sales performance in ASNB products
Learning Objectives
At the end of this programme, participants will be able to:
• Explain the features of ASNB products, eligibility, policies and processes
• State the Service Level Agreement between ASNB (principal) and Bank (agent)
• Use the FDS system to perform monetary transactions correctly
Key Topics
• Products Features
- Amanah Saham Nasional 2 (ASN2)
- Amanah Saham Nasional 3 (ASN3)
• Products Eligibility/Policy and Requirement
• Procedures on ASNB FDS
- Introduction to FCIS, Getting Started, Registration, Unit Holder Particulars
Change, Subscription, Redemption, Switching, Passbook, Reversal of Khairat
Claim
• Procedures on End of Day
- Balancing (Agents’ Report)
• Balancing of Teller Total Position
• Balancing of Branch Total Position
- Sign-off Branch
- Forwarding Transaction Documents
• Procedures on BDS System
• Guidelines to Trouble Shoot
Programme Duration
1 day
Target Audience
Customer Service Officers (CSOs) & Customer Service Representatives (CSRs)
Trainer
Line Trainers (ASNB Unit, Retail Lending, SARD)
ASNB FUND DISTRIBUTION
SYSTEM (FDS) HANDS-ON
TRAINING
18

10
• Manage cash in compliance with the bank’s policies and procedures
• Reduce/eliminate financial loss due to mishandling of cash transactions
Learning Objectives
• Identify the features of a genuine note
• State the procedures in the collection of counterfeit, soiled and mutilated notes
• Apply the different techniques of cash counting
Key Topics
• Identifying Security Features of Notes
• Cash Counting Techniques
• Cash Handling
• Cash Holding Limits
• Cash Balancing
• Cash Management
Programme Duration
1 day
Target Audience
Customer Service Representatives (CSRs)
Trainer
L&T Trainers
CASH HANDLING
19

11
• Generate better inter or intra-departmental support
• Increase cross-selling by tapping on the networking established
• Translate learning into actionable initiatives
Learning Objectives
• Describe CIMB Group transformation journey towards achieving its aspiration of
one integrated franchise across ASEAN
• State CIMB Group regional universal banking model
• Describe the organisation structure, key businesses and relationships between
business divisions
• Acquire foundational knowledge on key products, services and governance in
CIMB Group
Key Topics
Programme Duration
14.5 days over 5 months
Target Audience
IdentifiedAssistant Managers, Managers & Assistant Vice Presidents
Trainer
L&T Trainers and Line Trainers
ESSENTIALS OF UNIVERSAL
BANKING
20
• CIMB’s Transformational Journey
• Overview of Consumer Banking
• Introduction to Risk Management
• Introduction to Trade Finance
• Introduction to Deposits and
Remittance
• CTCS and Cheques Clearing
• Tech Banking
• Introduction to Credit
• Introduction to Wealth Management
• Overview of Wholesale Banking
• Introduction to Money Market
• Introduction to Foreign Exchange
• Introduction to Private Debt Securities
• Introduction to Stock Market and
Futures
• Introduction to Equity Securities
• Overview of Islamic Banking
• Introduction to Shariah Compliance
• Islamic Banking Operations and
Products
• Islamic Treasury Operations and
Products
• Action Learning Project Presentation
and Dialogue Session with Senior
Management

12
• Apply the basic principles of accounting and finance for better decision making
and problem solving
• Minimise risks resulting from inaccurate assessment of business financial
health
Learning Objectives
• Recognise various business entities and able to state their legal as well as their
reporting implications
• Identify the major components in the Balance Sheet and Profit & Loss
• Relate the business type to the structure and composition of a business
financial statements
• Interpret financial information of different industries for decision making
• Assess the financial health and track the business financial operations through
ratio analysis and cash flow statement
Key Topics
• Identifying Business Entities
• Introduction to Financial Statements
• Evaluating Business Performance through Financial Data
Programme Duration
1 day (pending approval for 10 CPE Points)
Target Audience
Executives & above
Trainer
Line Trainer
FINANCE FOR BANKING
PROFESSIONALS
21

13
• Mitigate risks in remittance transactions
• Increase work efficiency in managing remittance transactions
Learning Objectives
• State the importance of remittance business to the bank
• Describe the role and responsibilities of Treasury department
• Explain international payments process and selected payment products, issues
and avoid common errors
• Apply correct formatting of MT 103
• Describe the causes of non-compliance
Key Topics
• Remittance Business
• Banking Operations Compliance
• Formatting MT 103 message
• Global Financial Institutions
Programme Duration
2 days
Target Audience
Customer Service Managers (CSMs), Assistant Customer Service Managers
(ACSMs) and Customer Service Officers (CSOs)
Trainers
Line Trainers
MANAGING RISKS IN
REMITTANCE
22

• Accelerate learning and performance at workplace
• Match individual's career aspirations with organisational goals and opportunities
Learning Objectives
• Describe and appreciate consumer banking, investment banking and Islamic
banking business both from the theoretical and practical viewpoint
• Apply the effective leadership skills which is in line with our Leadership
Competency Framework
• Equip themselves with skills and tools that will enable them to identify, analyse
and apply the knowledge and hence to contribute effectively to the organisation
• Assimilate faster and better with the organisation and work and contribute
effectively as team members
• Obtain guidance and direction in identifying areas of interest where they can
excel
Key Topics
• Overview of Consumer Banking, Investment Banking and Islamic Banking
business
• Technical Knowledge on Key Products and Services of CIMB Group
• Compliance and Statutory Requirements
• Communication and Presenting for Success
• Effective Leadership Skills
Programme Duration
2 months
Target Audience
TCB Programme Trainees for Consumer Banking
Trainers
L&T Trainers, Line Trainers and External Trainers
23
THE COMPLETE BANKER
PROGRAMME (TCB) – CONSUMER
BANKING Professional Development
14

• Accelerate learning and performance at workplace
• Match individual's career aspirations with organisational goals and opportunities
Learning Objectives
• Describe and appreciate investment banking, consumer banking and Islamic
banking business both from the theoretical and practical viewpoint
• Apply the effective leadership skills which is in line with our Leadership
Competency Framework
• Equip themselves with skills and tools that will enable them to identify, analyse
and apply the knowledge and hence to contribute effectively to the organisation
• Assimilate faster and better with the organisation and work and contribute
effectively as team members
• Obtain guidance and direction in identifying areas of interest where they can
excel and match their career aspirations with that which are available in the
Group
Key Topics
• Overview of Investment Banking, Consumer Banking and Islamic Banking
business
• Technical Knowledge on Key Products and Services of CIMB Group
• Compliance and Statutory Requirements
• Communication and Presenting for Success
• Effective Leadership Skills
Programme Duration
2 months
Target Audience
TCB Programme Trainees for Investment Banking
Trainers
L&T Trainers, Line Trainers and External Trainers
24
THE COMPLETE BANKER
PROGRAMME (TCB) –
INVESTMENT BANKING Professional Development
15

• Recommend suitable financial solutions to meet customers’ needs
• Increase sales performance and functional capabilities
Learning Objectives
• Explain the types of SME products
• Apply the functions of Business Credit System
• Explain the business credit guidelines and issues
• Convert the file for the existing customer
• Create portfolio and application
• Describe the business credit aspects and requirements
• Identify fraud
• Explain the fundamentals of Islamic banking
• Explain trade finance, disbursement and the process flow
• Explain business credit
• Use the 1View system effectively
• Apply the consultative selling skills
Key Topics
• SME Products and Process Flow
• Business Credit System
• Business Credit Guidelines and Issues
• Fraud Awareness
• Disbursement and Process Flow
• Understanding Business Credit
• Fundamentals of Islamic Banking
• Trade Finance
• Cash Management
• 1View
• STARS
Programme Duration
9 days
Target Audience
New SME RMs
Trainer
25
ENTERPRISE BANKING (EB)
CERTIFICATION PROGRAMME
(NEW SME RM) Professional Development
16

• Recommend suitable SME financial solutions to meet customers’ needs
Learning Objectives
• Explain the types of SME products
• Apply the functions of Business Credit System
• Explain the business credit guideline and issues
• State the business credit aspects and requirements
• Identify fraud
• Explain trade finance, disbursement and the process flow
Key Topics
• SME Products and Process Flow
• Business Credit System
• Business Credit Guidelines & Issues
• Fraud Awareness
• Disbursement and Process Flow
• Understanding Business Credit
• Trade Finance
Programme Duration
5 days
Target Audience
New MSFs
Trainer
L&T Trainer and Line Trainers
26
ENTERPRISE BANKING (EB)
(NEW MSF) Professional Development
17

Learning Objectives
• Comply with banking regulatory requirements, policies and procedures
• Explain the features and benefits of CIMB banking products
• Apply the credit rules and guidelines
• Process transactions according to CIMB standards and procedures
• Apply consultative selling skills
Key Topics
• On-boarding
- Introduction to Retail Segment
• Products and Processes
- ASB Financing
- Secured Overdraft
- Bancassurance
- Non-Property Financing
- Wealth Management Operations
• Compliance
- Introduction to Credit, Credit Rules and Guidelines for Non-Mortgage Fnancing
- Fraud detection
- CSA – ASB & Housing Loan Documentation
- Compliance
• Systems
- 1View and RCS
• Sales and Service
- STARS
- Service
Programme Duration
Q1:10 days
Q2-4: 8 days
Target Audience
New PFC-As
Trainer
27
PERSONAL FINANCIAL
CONSULTANT (PFC-A)
CERTIFICATION PROGRAMME Professional Development
18

Learning Objectives
• Explain the features and benefits of CIMB products
• Explain the fundamentals and principles of lending
• Apply consultative selling skills
Programme Duration
Q1:14 days
Q2-4: 10 days
Target Audience
New PFCs and PFC Primes
Trainer
Key Topics
• On-boarding
- Introduction to Retail Segment
• Products and Processes
- Principles of Islamic Banking
- Property and Non-Property Financing
- Personal Financing
- Bancassurance
- Wealth Management
- Private Retirement Scheme
- Product Bundling
• Compliance
- Secured Credit Management
Guidelines and Fraud Awareness
- CSA Securities Documentation
- Branch Operations and Sales
Compliance
• Systems
- 1View, RCS, e-Manager and
CPMS
- STARS
- Service
28
PERSONAL FINANCIAL
CONSULTANT (PFC)
19

Learning Objectives
• Explain the preferred value proposition
• Explain the advisory and client portfolio management approach
• State the RM portfolio management
• Explain branch operations and compliance
• Apply the consultative selling skills
Key Topics
•On-boarding
- Introduction to Preferred Banking
•Products and Processes
- Principles of Islamic Banking
- Property and Non-Property Financing
- Personal Financing
- Bancassurance
- Wealth Management
- Structured Products
- Private Retirement Scheme
- Retail Deposits and Gold Inv Account
- Dual Currency Investment
Programme Duration
Q1:13.5 days
Q2-4: 9 days
Target Audience
New PRMs
Trainer
• Compliance
- Secured Credit Management
Guidelines and Fraud
Awareness
- Branch Operations and Sales
Compliance
• Systems
- 1View, RCS, e-Manager and
CPMS
- Advisory and Client Portfolio
Management Approach
- RM Portfolio Management
- STARS
29
PREFERRED RELATIONSHIP
MANAGER (PRM)
20

30
MOBILE SALES FORCE (MSF)
MORTGAGE INDUCTION
PROGRAMME Professional Development
21
• Increase the MSF team functional capabilities and mortgage sales performance
• Adhere and comply to CIMB guidelines and regulatory requirements to ensure
compliance
Learning Objectives
• Describe the banking regulatory requirements, policies and procedures
• Explain the features and benefits of CIMB products; personal financing and
property financing products
• Comply with product requirements
• Apply lending guidelines and use practical approaches in selling to recommend
appropriate financial solutions effectively to customers
Key Topics
• Banking Regulatory Framework and Compliance
• Personal Financing
• Developer Relationship Unit Guidelines
• Property Financing Products
• Consumer Loan Securities Documents and Branch Compliance
• Lending Guidelines
• Practical Approaches in Selling
Programme Duration
5 days
Target Audience
New MSF Staff
Trainer

31
• Increase the MSF team functional capabilities and sales performance of ASB
compliance
Learning Objectives
• Explain ASB product and benefits to customers
appropriate financial solutions effectively to customers
Key Topics
• ASB Product
• Documents and Processes
Programme Duration
2 days
Target Audience
New MSF Staff
Trainer
Line Trainers
MOBILE SALES FORCE (MSF) ASB
22

32
TAKAFUL BASIC EXAMINATION
(TBE) WORKSHOP
23
• Pass Takaful Basic Examination (TBE)
• Comply to Takaful licensing requirements
Learning Objectives
• Identify key topics of the TBE exam syllabus
• Familiar with the various types of exam questions
• Participate in the mock examination
Key Topics
• Overview of Exam Syllabus
• Practice Questions
• Mock Examination
Programme Duration
1 day
Target Audience
Mobile Sales Force Staff
Trainer
Trainer from Sun Life Malaysia

• Pass Pre-Contract Examination (PCE)
• Comply to General Insurance licensing requirements
Learning Objectives
• Identify key topics of the PCE exam syllabus
• Familiar with the various types of exam questions
• Participate in the mock examination
Key Topics
• Overview of Exam Syllabus
• Practice Questions
• Mock Examination
Programme Duration
1 day
Target Audience
Mobile Sales Force Staff
Trainer
Trainer from Sun Life Malaysia
33
PRE CONTRACT EXAMINATION
(PCE) WORKSHOP
24

34
MOBILE SALES FORCE (MSF)
NASA MOBILE CERTIFICATION
PROGRAMME Professional Development
25
• Increase the MSF team functional capabilities and the sales performance of
personal financing products
compliance
Learning Objectives
• Explain the features and benefits of CIMB personal financing products
appropriate personal financial solutions effectively to customers
Key Topics
• Personal Financing Products: ASB, Credit Card and Cash Plus Personal Loan
• NASA Documents and Processes
Programme Duration
2 days
Target Audience
New and Identified MSF Staff
Trainer

35
MSF TEAM SALES MANAGERS
(TSM) TRAIN-THE-TRAINER FOR
MORTGAGES & NASA
26
• Able to teach back on Mortgages and NASA certification programme modules
• Effectively train the new MSF sales staff on Mortgages and NASA certification
programme modules
Learning Objectives
• Sell Mortgages and NASA products and perform the transactions in accordance to the
relevant policies and procedures and in compliance with the applicable regulatory
requirement
• Describe the lending guidelines
• Apply the practical approaches in selling
Key Topics
• Banking Regulatory Framework and Compliance
• Property Financing
• Personal Financing
• Developer Relationship Unit Guidelines
• NASA Documents and Processes
• Consumer Loan Securities Documents and Branch Compliance
Programme Duration
5 days
Target Audience
Identified MSF Team Sales Managers
Trainer
MSF and Line Trainers

36
BRANCH MANAGER
27
• Manage and execute the functions required of a branch manager effectively
• Manage and ensure compliance to reduce and minimise the exposure of
operational risk
• Perform effective selling and coaching skills to sustain and improve overall
branch performance
Learning Objectives
• Explain the setup, support and functions of head office departments
• Acquire insight on the various roles and functions in branch
• Operate the branch systems
• Apply selling skills using the STAR model
• Apply coaching skills using the RACER model
Key Topics
• Module 1: Business Familiarisation Programme (BFP)
• Module 2: Branch Attachment (arranged by CSD)
• Module 3: Classroom training (1View ,RCS Performance Improvement)
Communication, STARS and Coaching For High Performance)
• Module 4: Shadowing (arranged by ARM/RD)
Programme Duration
• Module 1 - 5 days
Target Audience
New BMs
Trainer

• Build competent branch managers prior to assumption of role function
• Excel in the key areas of sales, service and compliance management in the
branch
• Market and drive effective campaigns
Learning Objectives
• Describe their career development path
• Apply the knowledge and skills required of a Branch Manager
• Acquire insight into the various functions and roles of departments within CSD
and across Consumer Banking
• Share their creative ideas with senior management on improvement projects
Key Topics
 Module 1: Communicating for Influence -
Effective Business Communications (communicating, presenting & writing)
 Module 2: Leading for Peak Performance – The Effective Manager
 Module 3: Planning for Resource Optimisation –
Effective People & Business Management
 Module 4: Institutionalising Operational Compliance –
Branch Risk Management & Compliance Workshop
 Service Learning Project & Cross-Industry Entrepreneurship Learning Tour
 IndividualAction LearningAssignment
 Attachment with ACSM/CSM
Programme Duration
6 months
Target Audience
Identified Branch Staff
Trainer
L&T Trainer and External Trainers
37
BM ENTREPRENEUR (BME)28

• Promote and professionally sell a wide range of Bancassurance life insurance
products
• Serve as an insurance specialist to provide professional advice
• Provide excellent after sales service
• Plan and implement sales activities related to Bancassurance products
• Achieve individual sales target and contribute towards the achievement of the
branch targets
Learning Objectives
• Explain the basic concept of insurance
• Explain the product features and benefits
• Adhere to the CIMB guideline and compliance requirement
Key Topics
• Job Descriptions and KPI
• Branch Operations and Sales Compliance
• 1 View System Training
• Dream Journey
• 360 Degree Screening
• Why Financial Service
• Product Knowledge & Assessment
• Identifying Potential Clients
• Sales Illustration & Case Study
• Proper Advice & Fact Finding Form
• New Business & Proposal Form Filling
• Affirmation & Breaking Limiting Belief
• STARS
Programme Duration
6 days
Target Audience
New Financial Services Consultants
Trainer
Line Trainers, External Trainers (Sun Life Malaysia)
38
FINANCIAL SERVICES
CONSULTANT (FSC)
(PART 1)
29

30
DETECTING CREATIVE
ACCOUNTING AND FRAUD
39
• Manage risk from potential financial frauds
• Increase effectiveness in the review of financial statements
Learning Objectives
• Detect creative accounting and identify potential financial frauds in financial
statements
• State the key areas and red flags where creative accounting or fraud may
happen
• State the complex nature and evaluate the impact of creative accounting
• Explain the techniques and devices that may be used to enhance reported
earnings, improve the leverage ratio and disguise the financial risks undertaken
by companies
• Explain the proactive measures through financial analysis
• State the premature or fictitious revenue
• Identify misreported assets and liabilities
• Define classification and disclosure of creative accounting
• Explain how effective accounting standards are in avoiding creative accounting
Key Topics
• Creative Accounting Activities
• Issues with Special Purpose Vehicles
• Earnings Management
• Recognising Premature or Fictitious Revenue
• MisreportedAssets and Liabilities
• Creative Income Statements; Classification and Disclosure
• Accounting Standard
Programme Duration
2 days (pending approval for 10 CPE Points)
Target Audience
Identified CBTM and Investment Banking Staff
Trainer
External Trainer (IBBM)

31
• Review, prepare and recommend suitable investment solution to meet
customers’ needs
Learning Objectives
• Define the fundamentals and components of unit trust
• Construct unit trust component to an existing investment portfolio
• Compare the different risks of unit trust
• Practice Professional conduct
• Formulate an investment portfolio based on customers needs
• Relate to the various outcome of investment proposal
• Explain the importance of reviewing and monitoring of performance
• Review the original plan and recommend solutions
Key Topics
• Overview of Unit Trust
• Understanding Risks
• Proposing and Planning Unit Trust
• Managing customer’s investments
Programme Duration
1 day (10 CPE Points)
Target Audience
IPPC licence holders
Trainer
Line Trainer (Islamic Treasury, CBTM)
UNDERSTANDING UNIT TRUST
AND ADDING VALUE TO AN
INVESTMENT PORTFOLIO
40

• Recommend financial solutions effectively to customers
• Adhere to compliance
Learning Objectives
• Write good KYC and credit memo
• Use the PB system effectively
• Explain the fundamentals of equities and fixed income
• Construct portfolio
• Pitch and position our solutions (structured solutions, FX investment products, equity
derivatives, funds, trusts & estate planning) to the customers
Key Topics
• Value Proposition
• Governance
• PB System Walk Through
• High Level of Basic Documentation
• Equities
• Fixed Income
• Morningstar
• Discretionary / Funds
• Structured Solutions
• FX Investment Products
• Trusts & Estate Planning
• Equity Derivatives
• Credit
• Portfolio Management
• Session with Senior Private Banker
Programme Duration
5 days
Target Audience
New PB staff
Trainer
Line Trainer
41
PRIVATE BANKING (PB)
ON-BOARDING PROGRAMME
32

1
• Recommend suitable Islamic capital market solutions to meet customers needs
• Increase sales of Islamic capital market products
Learning Objectives
• Describe the progress and growth of Islamic banking
• Define the principles of Islamic banking products
• Define Islamic Capital Market Products (CMP) structures and concepts
• Apply Islamic CMP terminologies and state standard practices
• Differentiate between Islamic and conventional CMP products
• Classify the various Islamic CMP instruments
• Evaluate the needs for Islamic CMP
• State Islamic CMP prices
• State the various Islamic CMP players and participants
• Describe the importance of Islamic CMP platform
• Discuss the challenges in Islamic CMP
Key Topics
• Overview of Islamic Banking Principles
• Islamic Capital Market Products (CMP): Structures, Concepts & Terminologies
• Islamic Capital Market Products (CMP): Instruments
• Islamic Capital Market Products (CMP): Players, Platform & Challenges
Programme Duration
Target Audience
CMSRL Personnel, Executives & above and IPPC Licence Holders
Trainer
ISLAMIC CAPITAL MARKET
PRODUCTS
43
Treasury

2
• Manage liquidity in Islamic treasury products effectively
• Formulate solutions pertaining to legal documentations in Islamic banking
liquidity management
Learning Objectives
• State the Islamic principles and Shariah requirement applicable to Islamic
Treasury liquidity management
• Explain the structuring and the documentations involved
• Apply the knowledge to develop Islamic liquidity products
• Describe the current trends and challenges in managing liquidity in Islamic
banks
Key Topics
• Key Principles in Islamic Banking
• How and Why Shariah Compliant Products are Constructed
• Building Blocks of Islamic Banking Products
• Differences between Islamic Banking Products and Conventional Products
• General Framework for Risk Management in Islamic Banking
• Creating an Infrastructure for Liquidity Management in Islamic Banking
• Trends and Challenges in Islamic Liquidity Management
• Liquidity Management Tools
• Roles of Treasury in Managing Islamic Liquidity Management
• Legal Documentations and Issues in Islamic Liquidity Management
Programme Duration
Target Audience
CMSRL Personnel, Executives & above
Trainer
ISLAMIC TREASURY – LIQUIDITY
MANAGEMENT
44
Treasury

3
ISLAMIC HEDGING
INSTRUMENTS
45
Treasury
• Increase effectiveness in making hedging decisions
• Cross-sell Islamic hedging products
Learning Objectives
• Describe Islamic principles and shariah requirement applicable to banking
• Identify the elements that distinguish Islamic and conventional products
• Apply the knowledge of Islamic principles and shariah requirements to make
hedging decision
• Explain the various types of Islamic treasury hedging products
Key Topics
• Key Principles in Islamic Banking
• How and Why Shariah Compliant Products are Constructed
• Building Block of Islamic Banking Products
• Types of Islamic Banking Products.
• Differences between Islamic Banking Products and Conventional Products
• Why and for What Reasons the Differentiations
• Types of Hedging Instruments in the Market
• Why Need to Hedge
• How to Manage Hedging Needs
• When and Where to Hedge
• Islamic Treasury Hedging Products
• Important of Hedging in Treasury
• Roles of Treasury in Hedging Management
Programme Duration
Target Audience
Trainer

4
• Increase effectiveness in managing Islamic FOREX requirements
• Cross-sell Islamic FOREX
Learning Objectives
• Describe Islamic banking principles and shariah requirements
• Identity the elements that distinguish Islamic and conventional FOREX
products
• Explain the various types of Islamic FOREX instruments
• Analyse the need and importance of hedging in an organisation
Key Topics
 Key Principles in Islamic Banking
 How and Why Shariah Compliant Products are Constructed?
 Building Blocks of Islamic FOREX Products
 Types of Islamic FOREX Products
 Differences between Islamic FOREX Products and Conventional FOREX
Products
 Why and for What Reasons the Differentiations?
 Types of FOREX Instruments in the Market
 Why need FOREX?
 How to Manage FOREX Requirements?
 When is FOREX Required?
 Islamic FOREX Products in Hedging
 Importance of Hedging in Treasury
 Roles of Treasury in Hedging Management
Programme Duration
Target Audience
Trainer
ISLAMIC FOREIGN EXCHANGE
46
Treasury

5
• Increase effectiveness in managing Islamic Money Market requirements
• Cross-sell Islamic MM
Learning Objectives
• Describe Islamic principles in Islamic Money Market(MM)
• Apply correct Islamic MM terminologies and standard practices
• Explore various Islamic MM instruments
• Identify various Islamic MM players
• Recognise the importance and challenges of Islamic MM platform
Key Topics
 Development of Islamic MM
 Islamic Treasury in MM
 Key Principles in Islamic Banking
 Islamic MM Structures and Concepts
 Terminologies and Standard Practices in Islamic MM
 Islamic MM Operations as an Interbank Platform
 Differences between Islamic MM and Conventional MM
 Types of Islamic MM Instruments
 Why need Islamic MM?
 Pricing/Quotes in Islamic MM
 Islamic MM Players and Participants
 The Importance of Islamic MM Platform
 Challenges in Maintaining Efficient and Effective Islamic MM Platform
Programme Duration
Target Audience
Trainer
ISLAMIC MONEY MARKET
47
Treasury

6
• Manage risk effectively for equity hybrid and derivative products
• Maximise returns from fund management
Learning Objectives
• Recognise and apply the most current skills in fund management.
• Deconstruct the yield curve from available data.
• Create a consistent pricing and valuation model for interest rate products within
their market.
• Determine the market’s perception of future changes in the interest rate
environment.
Key Topics
• Equity Market Review
• Equity Fund Types
• Equity Risk Measurement
• Futures
• Equity Hybrid and Derivatives Product
Programme Duration
Target Audience
Trainer
External trainer (IBBM)
EQUITY PORTFOLIO
MANAGEMENT
48
Treasury

7
• Manage credit default swap more effectively
• Conduct effective pricing of swap
Learning Objectives
• Explain the principle behind a swap
• Explain interest rate and currency swaps
• List the different uses of swaps
• Describe the principle of pricing a swap.
• State the variations in pricing a credit default swap
Key Topics
• Capital Adequacy Requirement
• Introduction to Swaps
• Types of Swaps
• Uses of Interest Rate and Currency Swaps
• Swap Dealing Ticket
• Term-Structure of Interest Rates
• The Principle of Swap Pricing and Valuation
Programme Duration
Target Audience
Trainer
External trainer ( IBBM)
INTEREST RATE, CURRENCY
AND CREDIT DEFAULT SWAPS
49
Treasury

8
• Increase effectiveness in making investment decision
• Tap on opportunities available from the various investment vehicles
• Combine a series of product that can be re-engineered into a new financial
investment product
• Apply market fundamentals in futures for better investment decision
• Demonstrate the competencies on both technical and fundamental analysis
Learning Objectives
• Define what derivatives are and its related types of investment vehicles
• Describe and show examples on the use of various investment vehicles
• Define futures market and the use of futures
• Demonstrate why it is a leading market through case studies and historical
market information
• Define options market and the use of options
• Discuss how a structured product is formed and created
• Discuss the opportunity and perspective behind a structure
• Translate its deployment into the mainstream market
Key Topics
 Overview of Derivatives
 Futures Market
 Options
 Other Derivatives and Structured Product
Programme Duration
1 day (pending 10 CPE Points)
Target Audience
Trainer
Line Trainer
DERIVATIVES: OTC, FUTURES,
OPTIONS AND STRUCTURED
PRODUCT
50
Corporate Advisory

9
• Increase our competitiveness in the market
• Manage information more effectively for better investment decision
Learning Objectives
• Relate new trends in market analysis
• Compare such changes to their existing framework
• Define market reactions
• Differentiate a cyclical event or a real market event
• Point out information providers that provides such information
• Relate to technical indicators
• Relate the importance of price action
• Derive a market view
• Apply market sentiment reading
• Derive an idea with ideas generated through 3rd parties
Key Topics
 Overview of Market Analysis
 Fundamental Analysis - Money and Finance
 Technical Analysis – Applications
 Sentiment Analysis
Programme Duration
Target Audience
Trainer
Line Trainer
MARKET ANALYSIS:
TECHNICAL, FUNDAMENTAL,
MARKET SENTIMENT
51
Corporate Advisory

1
• Improve their ability to create a win-win situation during discussions,
negotiations and crucial conversations
• Achieve end results in people relationships that will enable empowering peak
performance
Learning Objectives
• Describe influence and how influence works
• State the importance of the first impression and how to create a successful first
impression
• Implement the influence model in their the day-to-day client encounters
• Use the keys to influencing effectively
• Overcome resistance with key influence strategies, framing principles, and
persuasion techniques
Key Topics
• Influencing Others to Change
• The Power of the First Impression
• The Influence Model
• Principles of Influence
• Influence Strategies and Techniques
• Laws of Influence
• Secrets of Top Influencers
Programme Duration
2 days
Target Audience
Managers and above
Trainer
L&T Trainer
HIDDEN SECRETS OF
INFLUENCING
53
Sales and Service

2
• Assess and coach sales people effectively in their consultative selling process
• Facilitate the STARS consultative selling programme
Learning Objectives
• Describe and apply the STARS consultative selling model
• Use facilitation tools to deliver effective training
Key Topics
• Facilitation Secrets
• STARS Consultative Selling Model
• Tele-Prospecting
• Role-Play
• Trainer Delivery Certification
Programme Duration
3 days
Target Audience
Nominated Retail and Preferred Segment Managers
Trainer
L&T Trainers
54
STARS TRAIN-THE-TRAINER
WORKSHOP (for Retail & Preferred
Segment Managers) Sales and Service

3
55
STARS TRAIN-THE-TRAINER
WORKSHOP (for MSF Team Sales
Managers) Sales and Service
• Assess and coach sales people effectively in their consultative selling process
Learning Objectives
• Describe and apply the STARS consultative selling model
• Apply coaching tips effectively
Key Topics
• STARS Consultative Selling Model
• Role-Play
• Coaching Tips
Programme Duration
2 days
Target Audience
MSF Team Sales Managers
Trainer
L&T Trainers

4
56
HIDDEN SECRETS FOR RETAIL
TELEMARKETING ELITE TRAIN-
THE-TRAINER WORKSHOP
Sales and Service
Performance Objective
• Assess and coach the sales team effectively in tele-prospecting
Learning Objectives
• Apply and adopt the tele-prospecting sales cycle
• Coach their staff on tips of tele-prospecting
Key Topics
• Facilitation Secrets
• Tele- Prospecting Model
- Power and Success
- Rapport and Communication
- Designing your Calling Script
- Handling Objections
- Getting the Commitment
• Role-Play
Programme Duration
2 days
Target Audience
MSF Team Sales Managers
Trainer
L &T Trainer

5
57
HIDDEN SECRETS FOR RETAIL
TELEMARKETING ELITE
Sales and Service
• Improve rapport with customers over the phone
• Create interest in customers to listen beyond the opening statement
• Enhance the presentation script to appeal to the needs of the customers
• Improve the ability to handle objections and get the commitment
Learning Objectives
• Achieve the proper state of mind for the telecall battlefield
• Acquire rapport building and communication skill sets
• Apply effective objections handling skills
Key Topics
• Power and Success
- 6 Fundamental keys of success
• Rapport and Communication
- Components of rapport building & effective communication
• Designing your Calling Script
- Understand what buyers want and ask high involvement questions to uncover
7 most important benefits, present ideas with the Rule of 3
• Handling Objections
- Common objections and overcome them using A-D-R approach, Distortions,
Deletions and Generalisations in objection handling
• Getting the Commitment
- Observe buying signals
Programme Duration
1 day
Target Audience
RTC Telemarketing Officers
Trainer
L &T Trainer

6
• Increase sales performance
• Build solid business relationships with customers
Learning Objectives
• Effectively open calls in a positive and productive way
• Use effective questions to gather information and build a clear and mutual
understanding of a customer’s needs
• Recognize when a customer is prepared to move ahead in the sales cycle
• Explore the reasons why customers may not express needs when they are
indifferent and learn how to respond
• Recognize, differentiate, and resolve customer concerns
Key Topics
• Opening
• Probing
• Supporting
• Closing
• Connective Skills
• Addressing Indifference
• Resolving Customer Concerns
Programme Duration
3 days
Target Audience
Commercial Banking RMs, ACMs/DACMs
Trainer
External Trainer (Achieve Global)
58
RELATIONSHIP MANAGEMENT
WORKSHOP
Sales and Service

7
• Effectively coach and manage a team of RMs to superior sales performance
• Increase productivity level of the RMs
Learning Objectives
• Explore what coaching means, why it’s important, and what makes coaching
challenging
• Utilise three areas of sales call competence - product knowledge, customer
knowledge, and selling skills to evaluate individual and team behaviors
• Conduct three kinds of coaching conversations - constructive feedback,
development and recognition
• Handle difficult coaching conversations in which the salesperson is resistant
• Build long-term developmental action plans for each individual on their sales
teams
Key Topics
• Why Coach
• What to Coach
• How to Coach
• When to Coach
Programme Duration
2 days
Target Audience
Commercial Banking ACMs/DACMs
Trainer
External Trainer (Achieve Global)
59
SALES MANAGEMENT
WORKSHOP
Sales and Service

• Deliver memorable customer service experience and value-added services to
customers
• Interact professionally with customers to project a positive image of the bank
• Handle difficult customers confidently
Learning Objectives
• State the importance of the role of customer service staff
• State the importance of service excellence in our service delivery
Key Topics
 Developing the Customer Service Mindset
 Creating Service Excellence through Effective Communication
 Managing Difficult Customers and Handling Complaints
Programme Duration
1 day
Target Audience
Staff who has direct interaction with customers
Trainer
L&T Trainer
ESSENTIALS OF CUSTOMER
SERVICE
8

1
• Propose recommendations to clients in a fair, ethical and timely manner
• Generate quality analysis for better investment decision
Learning Objectives
• Identify and explain global economic drivers that affect capital markets
• Analyse the impact of economic and geopolitical factors on global capital
markets
• Interpret economic data
Key Topics
• Overview of Global Capital Markets
• Overview of Emerging Markets
• Overview of Economic Fundamentals and Statistics
Programme Duration
Target Audience
Trainer
External Trainer (SIDC)
EQ01 ECONOMICS AND CAPITAL
MARKET 1: FORCES SHAPING
GLOBAL CAPITAL MARKETS Corporate Advisory
62

2
• Propose stock recommendations to clients in a fair, ethical and timely manner
• Generate quality analysis for better investment decision
Learning Objectives
• Identify the fundamentals of analysing relevant reports on companies
• Apply the necessary tools and techniques to analyse company performance
• Analyse the relevant reports to make specific stock recommendations
Key Topics
• Financial Statement
• Introducing the Financial Ratios – Interpretations and Implications
• Investment Evaluation – Concepts Techniques
Programme Duration
Target Audience
Trainer
EQ02 ESSENTIALS OF
FUNDAMENTAL ANALYTICS 1:
ANALYSING COMPANY
PERFORMANCE
63
Corporate Advisory

3
• Generate quality corporate proposals
• Advise clients in an ethical and timely manner
Learning Objectives
• Recognise the impact, types, rationale and how it affects corporate proposals
• Interpret the key elements of an IPO
• Identify the origination and structuring process
• Apply rules, regulations, due diligence and the implications of share buy back
Key Topics
• Analytical Essentials and Initial Public Offerings (IPO)
• Asset Transfers, Demergers, Mergers and Acquisitions
• Ownership Structure Changes
• Analysing Contemporary Equity Related Issues in Corporate Malaysia
Programme Duration
Target Audience
Trainer
EQ03 CORPORATE STRATEGIC
ANALYTICS 1 : ESSENTIALS OF
CORPORATE PROPOSAL
ANALYSIS
64
Corporate Advisory

4
• Continuously uphold professional integrity through good corporate governance
• Minimise financial loss from corporate governance breaches
Learning Objectives
• Describe the implication of corporate governance to the market as a whole and
its impact on Malaysia’s competitive investing environment from foreign direct
investment (FDI)
• Recognise the possible implication of corporate governance breaches and
being able to highlight “red flags”, if any, to clients
Key Topics
• Corporate Governance and its Relevance to the Capital Market
• Market Manipulation, Insider Trading and Directors Breach of Fiduciary Duties
• Common Corporate Governance Issues
• Corporate Governance in Family Controlled PLCs
Programme Duration
Target Audience
Trainer
EQ04 CORPORATE GOVERNANCE
AND ETHICS: STRENGTHENING
PROFESSIONALISM THROUGH
ETHICS
65
Corporate Advisory

• Create new business leads
• Increase effectiveness in the valuation of the oil and gas sector
Learning Objectives
• Increase knowledge on the sector and its market trend
• Describe the value chain of the sector
• Identify the key components in the valuation of the sector
Key Topics
• Industry Overview
• Sector Value Chain
• Key Drivers
• Valuation and Other Useful Matrix
• Recent Corporate Exercises and Trends
Programme Duration
1 hour
Target Audience
All Staff from Corporate Client Solutions, Corporate Finance, Equity Capital
Markets, CIMB-Principal Asset Management, Corporate Banking, and Research
Trainer
Line Trainers (Sector Team)
EXPERT SHARING PLATFORM
AND NETWORKING (EXPN)
SECTOR TALK SERIES : OIL AND
GAS
66
5
Corporate Advisory

• Increase effectiveness in the valuation of the gaming and industrials sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
Line Trainer (Sector Team)
SECTOR TALK SERIES : GAMING
AND INDUSTRIALS
67
6
Corporate Advisory

• Increase effectiveness in the valuation of the consumer/retails sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
SECTOR TALK SERIES :
CONSUMER/RETAILS
68
7
Corporate Advisory

• Increase effectiveness in the valuation of the power and utilities sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
SECTOR TALK SERIES : POWER
AND UTILITIES
69
8
Corporate Advisory

• Increase effectiveness in the valuation of the non-banks sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
SECTOR TALK SERIES : NON-
BANKS
70
9
Corporate Advisory

• Increase effectiveness in the valuation of the real estate sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
SECTOR TALK SERIES : REAL
ESTATE
71
10
Corporate Advisory

• Increase effectiveness in the valuation of the agriculture sector
Learning Objectives
Key Topics
• Key Drivers
Programme Duration
1 hour
Target Audience
Trainer
SECTOR TALK SERIES :
AGRICULTURE
72
11
Corporate Advisory

• Comply with the relevant requirements in the Anti-Money Laundering/Counter
Financing of Terrorism Awareness (AML/CFT)
• Mitigate money laundering activities incurred through banking channels
Learning Objectives
• Define AML/CFT Act
• Explain money laundering process and activities
• Describe the penalties for non-compliance with the AML/CFT Act
• Report suspicious transaction
• Identify some of the channels used in money laundering
• Describe the differences between ”money laundering” and “terrorism financing”
Key Topics
• Overview of Money Laundering and Terrorism Financing
• Requirements of Customer Due Diligence (CDD)
• High Risk Customers and Enhanced CDD
• Watch List (Internal and International)
• AML/CFT Red Flags
• Suspicious Transaction Report (STR)
• Record Management
• Case Studies
Programme Duration
0.5 day
Target Audience
Clericals
Trainer
L&T Trainer
74
Risk Management
ANTI-MONEY
LAUNDERING/COUNTER FINANCING
OF TERRORISM AWARENESS
TRAINING FOR CLERICALS
1

• Comply with the relevant requirements in the Anti-Money Laundering/Counter
Financing of Terrorism Awareness (AML/CFT)
• Mitigate money laundering activities incurred through banking channels
Learning Objectives
• Define AMC/CFT Act
• Explain money laundering process and activities
• Describe the penalties for contravening the Act
• Report suspicious transaction
Key Topics
• Overview
• AML/CFT Policies and Procedures
• Transaction Monitoring & Suspicious Transaction Monitoring
• Case Studies and Assessment
Programme Duration
Target Audience
Trainer
Line Trainer (Group Compliance)
75
Risk Management
ANTI-MONEY
LAUNDERING/COUNTER
FINANCING OF TERRORISM
AWARENESS TRAINING
2

• Advise the business on compliance and operational risk matters
• Highlight compliance and operational risk matters to the management
• Inculcate compliance culture in respective business units
Learning Objectives
• Obtain updates on current compliance related matters
• Describe the importance of compliance and risk
• Fulfill the compliance and risk requirements in their monthly/quarterly reports
• Share their feedback for better understanding
Key Topics
• New and Amended Regulators’ Guidelines/Circulars Issued for the Year
• Monthly Summary Compliance Reporting
• Common Recurring Non-Compliance Noted During Compliance Visits
• Operational Risk Updates by ORM
• Business Continuity Management
Programme Duration
1 day
Target Audience
DCOROs (Consumer Banking and Islamic Banking)
Trainer
Line Trainer
76
Risk Management
DESIGNATED COMPLIANCE AND
OPERATIONAL RISK OFFICER
(DCORO) TRAINING - CONSUMER
& ISLAMIC BANKING
3

• Advise the business on compliance and operational risk matters
• Highlight compliance and operational risk matters to the management
• Inculcate compliance culture in respective business units
Learning Objectives
• Obtain updates on current compliance-related matters
• Describe the importance of compliance and risk
• Fulfill the compliance and risk requirements in their monthly/quarterly reports
• Share their feedback for better understanding
Key Topics
• Compliance
- Statistics/Issues on Monthly Summary Compliance Report
- Common Observations of Self Testing Verifications
- Latest Announcements/ Guidelines/ Policies from BNM /Bursa /Securities
Commission
• Risk Management
- ORM Updates
- RCSA Review and Lesson Learnt
- Loss Event Review and Lesson Learnt
Programme Duration
1 day
Target Audience
DCOROs (Investment Banking)
Trainer
Line Trainer (Operational Risk Management)
77
Risk Management
DESIGNATED COMPLIANCE AND
OPERATIONAL RISK OFFICER
(DCORO) TRAINING - INVESTMENT
BANKING
4

• Comply with the relevant requirements in the FSA/IFSA 2013
Learning Objectives
• Explain the importance of provisions in FSA/IFSA to safeguard the interest of
Financial institutions
• Describe your roles and responsibilities in complying with FSA/IFSA
• Apply relevant provisions of FSA/IFSA to ensure compliance
Key Topics
• Overview of FSA/IFSA 2013
• Regulatory Objectives
• Relevant Provisions in FSA/IFSA 2013
• Consumer Protection
• Secrecy
• AdministrativeActions, Civil Actions & Criminal Offences
• Case Studies
Programme Duration
0.5 day
Target Audience
Clerical Staff
Trainer
L&T Trainer
78
Risk Management
FINANCIAL SERVICES ACT 2013
AND ISLAMIC FINANCIAL
SERVICES ACT 2013 FOR
CLERICALS
5

• Comply with the relevant requirements in the Financial Services Act (FSA) 2013
Learning Objectives
• Describe the legislative restrictions & requirements imposed on Financial
Institutions under the FSA 2013
• Apply the provisions of FSA when dealing with customer's information and
transaction
• Establish appropriate compliance measures in all dealings with customers in line
with the requirements of FSA
Key Topics
• Introduction to FSA
• Secrecy and Permitted Disclosure
• Corporate Governance & Transparency Requirements
• Offences Relating to Entries in Books & Documents
• Powers of BNM
• Credit Transactions and Exposures With Connected Parties
Programme Duration
0.5 day (pending approval for 5 CPE Points)
Target Audience
Trainer
79
Risk Management
FINANCIAL SERVICES ACT: FROM
A BANKING PERSPECTIVE
6

• Comply with the relevant requirements in the Foreign Exchange Administration
Rules (FEAR)
Learning Objectives
• State the rules relating to FEAR
• Explain the FEAR applicable to banking operations and credit functions
• Relate the inter-relations between one rule to another rule
• Identify permitted fund transfer
• State permitted movements to external accounts
• Identify common non-compliance issues and the associated remedial actions
• Explain the consequences of non-compliance to FEAR
Key Topics
• Introduction and Overview to Foreign Exchange Administration Rules
• New Terminology under New Notices
• Foreign Exchange Administration Notices
• Directions to Financial Institution
- General Operational Requirements
- Specific Operational Requirements
Programme Duration
Target Audience
Executives and above
Trainer
80
Risk Management
FOREIGN EXCHANGE
ADMINISTRATION RULES
7

8
• Manage Basel II ICAAP review effectively
• Integrate ICAAP into decision making processes
Learning Objectives
• Describe the requirements of the BASEL II ICAAP
• State the techniques of stress testing
• Perform BASEL II ICAAP review for banking operations
Key Topics
• BASEL II
• ICAAP
• Comprehensive Risk Assessment
• Capital Stress Testing
• Articulation & Embedding Risk Appetite
Programme Duration
1 day
Target Audience
Identified GIAD Staff
Trainer
External Trainer (KPMG)
81
BASEL II INTERNATIONAL
CAPITAL ADEQUACY
ASSESSMENT PROCESS (ICAAP) Professional Development

9
• Manage Counterparty Credit risk (CCR) effectively
Learning Objectives
• Identify key Basel III requirements with respect to CCR measurement and
management and its implications to banks’ existing capital charges
• Define according regulatory guidelines in conjunction to Basel III
• Describe the concept of wrong-way risk and Basel III requirements concerning
the treatment for wrong-way risk
• Describe the correlation of CCR with other risk types and the impact CCR has
on the stability of the financial system
• Define the structure of CCR governance and define the roles and
responsibilities of relevant parties
• Describe the fundamental components and processes involved in measuring
CCR and explain the concept of ‘Credit Value Adjustment’ (CVA) in pricing
CCR, its computation and Basel III requirements regarding CVA risk capital
Key Topics
 Introduction to Basel III
 Leverage & Liquidity Ratios, a New Regulatory Reporting Component
 Impact on the Implementation of Internal Capital Adequacy Assessment
Process (ICAAP)
 Basel III Highlights on Counterparty Credit Risk
 Counterparty Credit Risk Management
 Counterparty Credit Risk Modelling and Measurement
 Counterparty Credit Risk Pricing under Basel III
 Implementation Insights
Programme Duration
2 days (pending approval 10 CPE Points)
Target Audience
Executives and above from Group Compliance, Group Finance, CBTM, Group
Risk and GIBD
Trainer
BASEL III AND ITS IMPACT ON
COUNTERPARTY CREDIT RISK
MANAGEMENT
82
Risk Management

• Develop a more profitable, lower-risk business loan portfolio
• Increase lending efficiency and strengthen customer relationships
• Improve communication of credit solutions with customers
Learning Objectives
• Develop greater ‘fluency’ in conducting credit conversations with business
owners and managers
• Show working knowledge of business lending issues
• Efficiently and confidently obtain the right information needed for underwriting
• Apply the knowledge about business lending to establish credibility and build
new business relationships
Key Topics
• Learning About the Business
• Understanding Business Borrowing Needs
• Assessing the Business and Management
• Fundamentals of Financial Statement and Tax Return Analysis
• Understanding and Communicating Credit Solutions
Programme Duration
2 days
Target Audience
Junior Credit Officers/ Relationship Managers, Credit Administration, Branch
Managers, Non-Credit Personnel e.g. Finance, Legal, Compliance, HR, Audit,
Sales Professionals (CCS), Credit Traders, Management Trainees
Trainer
Line Trainer (Omega-certified Trainer)
84
Credit
BUSINESS LENDING
FUNDAMENTALS (BLF)
1

• Improve loan quality and reduce risk through a better understanding of financial
risks
• Improve productivity by promoting more efficient credit analysis
• Build strong relationships by improving the ability to consult with customers
Learning Objectives
• Identify asset conversion cycles which explain the underlying reasons
businesses borrow and provide the key for accurately judging whether a
borrower will be able to repay the loan
• Assess accounting risk inherent in business financial statements
Key Topics
• Financial Reporting
• Introduction to Accrual Accounting
• Accounting for the Operating Cycle
• Accounting for the Capital Investment Cycle and other Assets
• Accounting for Liabilities and Equity
Programme Duration
2 days
Target Audience
Entry to Mid-Career Level Commercial Lenders and Credit Analysts
Trainer
85
Credit
FINANCIAL ACCOUNTING FOR
LENDERS (FAL)
2

• Develop a more profitable, lower-risk loan portfolio
• Increase lending efficiency
• Improve customer relationships
• Create a common vocabulary and lending process throughout the organisation
Learning Objectives
• Propose sound, well informed loan decisions with the combination of skills and
current information
Key Topics
• OpportunityAssessment
• Borrowing Causes
• Industry Risk Analysis
• Business Risk Analysis
• Financial Statement Analysis
• Cashflow Analysis
• Projections
• Loan Structuring
Programme Duration
3 days
Target Audience
Relationship Managers/CreditAnalysts with one or more years of experience, Loan
Underwriters, Credit Review Staff
Trainer
86
Credit
COMMERCIAL LOANS TO
BUSINESS (CLB)
3

• Select appropriate solutions to solve emerging credit problems
• Minimise exposure to lender liability
Learning Objectives
• Describe what the best-practice approaches for recognising potential loan
problems, identifying appropriate solutions and minimising exposure to lender
liability
• Identify potential credit risks related to loan structuring, underwriting and
documentation
• Evaluate changes in credit risks that require actions
• Identify the potential impact of problem loans on the institution
Key Topics
• Loan Management
Programme Duration
2 days
Target Audience
Underwriters, Credit Review Staff
Trainer
87
Credit
MINIMISING PROBLEM LOANS
(MPL)
4

• Link up the technical credit aspects with the actual writing aspects
Learning Objectives
• Identify and avoid the common errors in the credit process writing
• Plan their credit writing such that the outcome will be more effective
presentation to the management and easier understanding by the readers
• Organise relevant credit information into an executive summary
• Write persuasively to put their credit recommendation across to the
management
Key Topics
• Rationale for Writing a Proper Credit Proposal
• Rules for Analytical Credit Proposals
• Selecting Details for Presentation
• Recognising the Challenges in Obtaining Quality Credit Information
• Common Faults in Credit Presentation
• Analytical Process in Key Areas for Credit Proposal
Programme Duration
2 days
Target Audience
Underwriters
Trainer
88
Credit
ANALYTICAL CREDIT WRITING
SKILLS
5

6
• Evaluate and submit quality consumer credit proposals
• Process consumer loan applications in compliance to internal policies and
procedures
Learning Objectives
• Recognise external parameters for credit laid down under FSA/IFSA
• Recognise internal parameters for credit laid down under Credit Policy Guide
(CPG), Credit Procedure Manual (CPM) and Internal Guideline (Secured
Lending)
• Explain consumer credit products’ features and benefits offered by the bank
• Explain the loan processing process in line with internal guidelines and
recognise the rationale of credit scoring
• Differentiate security documentation for different types of loans and the
respective securities taken as collateral
• State the do’s and don’ts in credit matters
• Explain the adverse impact on the Bank due to bad loans
Key Topics
• Module 1 : Introduction to Credit & FSA/IFSA
• Module 2: Internal Guidelines
• Module 3: Credit Policy Guide & Credit Procedure Manual
• Module 4: Consumer Products
• Module 5: Security Documentation, Collection and Recovery, Fraud Awareness
and Audit Findings
Programme Duration
4 days
Target Audience
Credit Officers from CCO and AFS
Trainers
CONSUMER CORE CREDIT
89
Credit

7
• Recommend trade finance products according to customers’ needs
• Increase sales performance in trade finance products
Learning Objectives
• Describe the trade environment, issues, barriers and factors promoting global
trade
• State the application of notable articles in international rules such as UCP, URC
and URR
• Explain the division of costs, risks and responsibilities in transporting goods
from the seller to the buyer
• Tell how credit facilities are applied to trade transactions
Key Topics
• Perspective of Trade Finance
• UCP, URC and URR
• Incoterms 2010
• Extension of Credit for Trade Finance
Programme Duration
2 days
Target Audience
Commercial Banking, CBTM, CCS and Group Risk Staff
Trainers
Line Trainer (Regional Transaction Banking – Martin Chai)
FUNDAMENTAL TRADE FINANCE
90
Credit

8
• Structure trade lines more accurately and effectively
• Increase sales performance in trade finance products
Learning Objectives
• State Treasury and FX products in relation to trade finance
• Explain internal infrastructure in setting up and maintaining trade lines
• Describe trade cycles and customers’ trade finance requirements
• Describe Basel 2 requirements in respect of trade products e.g. regulatory
capital requirement and return on capital
• Describe specialised LC products
• Illustrate the correspondent banking functions and their relation to trade finance
• Identify the risks and mitigation in international trade
Key Topics
• Treasury and FX
• Trade and Account Master
• Trade Finance Deal Structuring
• Specialised LC Products
• Correspondent Banking
• Risks in International Trade
Programme Duration
2 days
Target Audience
Commercial Banking, CBTM, CCS and Group Risk Staff
Trainers
Line Trainer (Regional Transaction Banking – Martin Chai)
INTERMEDIATE TRADE FINANCE
91
Credit

9
OVERVIEW OF
INTERNATIONAL TRADE
(OPERATIONS)
92
Credit
• Increase efficiency in the handling of trade transactions
Learning Objectives
• Explain the trade cycle, the flows of goods, payment and documents
• State the benefits, applicability and risk in each different method of payments
• List the fundamental principles & rules of LC operations – implication and
dealing with discrepancies
• Describe the differences between Bank Guarantee and Letter of Credit
• Tell the changes in INCOTERMS 2000 and 2010
Key Topics
• International Trade
• Roles of Bank
• Method of Payment
• Bank Financing
• Risk in International Trade and Risk Mitigation
• INCOTERMS
Programme Duration
1 day
Target Audience
Trade Service Centre, Trade Processing Centre and CDCS Holders
Trainer
Line Trainer

10
STRUCTURED TRADE
FINANCE (SALES)
93
Credit
• Increase the sales of structured trade finance
Learning Objectives
• Explain structured trade
• Tell the comparison between Pre & Post shipment
• Describe the back-to-back Letter of Credit (LC), transferable LC and front-to-
back LC
• State the features, documentations and process flow for receivables backed by
insurance
Key Topics
• Structured Trade & Commodity Finance
• Pre & Post Financing
• Avalisation
• Receivables Backed by Insurance
• Forfaiting,
• Supply Chain Financing
Programme Duration
0.5 day
Target Audience
Trade Sales, Trade Products, Trade Services Network and RM (Commercial
Banking & Corporate Banking)
Trainer
Line Trainer

11
• Increase the quality of credit analysis of non–bank financial institutions (NBFI)
• Decide on allocation of capital and maximise opportunities vis-a-vis credit exposures
when managing exposures to NBFI
Learning Objectives
• Apply a structured framework to analyze non-bank finance institutions, including
insurance companies, funds and asset managers, and finance and leasing companies
• Analyse key qualitative risk factors
• Identify, calculate and interpret key ratios
• Understand the accounting, terminology and dynamics of insurer
• Evaluate a non-bank financial institutions strength based on its published financial
information
• Determine the overall credit quality of non-bank financial institution
Key Topics
Programme Duration
3 days
Target Audience
Identified CBTM & Group Risk Staff
Trainers
External Trainer (Moody’s Analytics)
MOODY'S ANALYTICS NBFI
CREDIT ANALYSIS
94
Credit
• Insurance
- Insurance Risk Profiles
- Operating Environment
- Finance Fundamentals
- Analytic Overview
- Business Risk
- Financial Risk
• Funds management
- Types of Funds
- Differentiations
- Credit Analysis of Funds
• Asset management
- Role in Fund/Investment Industry
- Asset Managers: Global & Local
- Credit Analysis: Analyse as Corporate
• Finance and Leasing Companies
- Types of Firms
- Shared Characteristics
- Regulation and Accounting
- Global and Local Markets
- Business Risks and Mitigants
- Financial Risks
- Moody’s Ratings Framework and
Approach

Business and People
Management

1
• Communicate effectively with team members, management, internal and
external customers to achieve objectives.
Learning Objectives
• Identify and avoid roadblocks to effective communication
• Use body language and voice effectively in communication
• Speak clearly and simply so that their message is understood
• Identify how to communicate with a diverse audience of employees and guests
• Apply active listening skills
• Use ASERT Technique to communicate more effectively
Key Topics
• Myths and Roadblocks to Effective Communication
• Elements of Communication
• Communicating with a Diverse Audience
• Listening Skills
• ASERT Technique in Communication
Programme Duration
1 day
Target Audience
Assistant Managers & Managers
Trainer
L&T Trainer
COMMUNICATION ESSENTIALS
96
Business and
People Management

2
• Prepare an effective presentation
• Speak and present confidently to team members, management, internal and
external customers to achieve the objectives of presentation
Learning Objectives
• Identify and overcome the challenges of presentation
• Adopt the ‘3P’ model to prepare for a presentation
• Prepare an effective presentation using the O2BCQ model
• Apply the appropriate non-verbal body language during a presentation
• Handle Q&A effectively during a presentation
Key Topics
• Fundamentals of Presentation
• 3Ps in Preparing a Presentation
• 5 Steps to Drafting an Effective Presentation (O2BCQ Model)
• Tips & Tricks for a Successful Presentation
• The Art of Story Telling
• Group and Individual Live Presentation
Programme Duration
2 days
Target Audience
Assistant Managers and Managers
Trainer
L &T Trainer and Line Trainer
PRESENTATION ESSENTIALS
97
Business and
People Management

3
• Increase work productivity with effective time management techniques
• Communicate effectively with peers in the workplace to achieve objectives
Learning Objectives
• Describe the importance of their role
• Manage and prioritise time
• Plan and organise their work effectively
Key Topics
• Overview Of Success Principles
• What Is Personal Excellence Mindset
• How To Develop The Right Work Habits
• How To Set Personal Goal
• Insight To Personal Power
• Appreciate The Importance Of Your Role
• Manage And Prioritize Your Time
• Communicate Effectively With People Around You
• Plan Your Future
Programme Duration
2 days
Target Audience
Clerical Staff
Trainer
L&T Trainer
EFFECTIVE CLERICAL
PROGRAMME
98
Business and
People Management

4
• Set clear and achievable goals leading to success
• Demonstrate self-belief and commitment to achieve goals
Learning Objectives
• Describe the principles of success
• State the importance of the power of conditioning
• Set goals
• Develop the right work habit
Key Topics
• Success Principles
• Personal Excellence Mindset
• Develop the Right Work Habit
• Personal Goal Setting
• Personal Power
Programme Duration
1 day
Target Audience
Officers and Executives
Trainer
L&T Trainer
PERSONAL LEADERSHIP
99
Business and
People Management

5
• Increase productivity by effective work management
• Achieve better results through effective work prioritisation
Learning Objectives
• Describe the secret of focus and learn how to maintain it
• Gain control over work priorities
• Apply the 80/20 rule
• Describe the essential elements of goal setting and goal attainment
• Explain the difference between urgency and importance
Key Topics
• The Willpower to Change
• Effective Goal Setting
• The 4 Quadrants of Time Management
• Remove Time Wasters
• Renewal is Important
Programme Duration
1 day
Target Audience
Trainer
L&T Trainer
MANAGING WORK PRIORITIES
100
Business and
People Management

6
• Transit into supervisory roles effectively and successfully
• Create workplace excellence through the practice of basic managerial skillsets
Learning Objectives
• Describe the roles and responsibilities of a supervisor
• Develop a new mindset that builds supervisory excellence
• Recognise the core skills relevant to the four basic management accountabilities
• Apply the elementary skills required for decision making and problem solving
• Explain the importance of relationship building by identifying and aligning to
different behavioural styles
Key Topics
• Roles and Responsibilities of a Supervisor
• The 4 Management Functions
• Time Management Matrix
• Decision Making and Problem Solving
• Communication
Programme Duration
2 days
Target Audience
Trainer
L&T Trainer
SUPERVISORY DEVELOPMENT
PROGRAMME
101
Business and
People Management

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