Presentation given at Performance Support Symposium; using knowledge management, social learning and collaboration for improving individual and organizational performance
Improving Performance through Knowledge Management and Collaboration
1. Accelerating Performance Support through Collaboration
and Knowledge Management
Andrew Muras
817.481.2997
andrew.muras@baesystems.com
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Sept 2013
BAE SYSTEMS, INC.
September 2013
2. Andrew Muras: Accelerating Performance Support Through Collaboration and KM
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What’s
your
plan?
Social Learning
Collaboration
Knowledge
Management
Web 2.0+
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S&P 500 Market Value
Intangible Assets
1975
17%
2009
81%
Soure: Ocean Tomo
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Transforming our Learning Focus
Experiential
Learning
Social
Learning
Formal
Learning
3 Es: Experience : Exposure : Education
10%20%70%
90%
Learn & Develop
Through
Experience
Learn & Develop
Through
Others
Learn & Develop
Through
Structured Courses
& Programs
= Experiential & Social
Learning & Development
Jennings
70-20-10 Forum
Previous
Focus
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Our Services Framework
Jane Hart
C4LPT
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What to do &
What not to do
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Learning at the Speed of Business
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Potential for Knowledge Loss
25-34 35-44 45-54 55-64 65+
Recruiting
New Hire Training
OnBoarding
Success Planning
ID of Key Leaders
Mgmt & Leadership
Development
Critical Talent Mgmt
Capturing & Sharing
Knowledge
Mentoring
Bersin & Associates
Workforce Demographics
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A Simple Process for Knowledge
Transfer
Average Cost Savings per KC Team = $167K
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Social Network Analysis
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Org Chart
Real life!
HR COE network
Use for:
Communication networks
Succession planning
Human capital assessment
Human capital development