Chris Piland is an executive program director and veteran senior military officer with over 25 years of experience in healthcare administration, operations management, strategic planning, and budget management. He has led teams of up to 90 employees and managed budgets over $10 million. Currently, he works as the director of implementation and training at Phoenix Ortho, where he oversees multiple software implementations and projects with budgets totaling over $2.5 million. He also has extensive experience developing operational and medical policies as well as strategic plans as a healthcare manager in the U.S. Army.

1. CHRIS R. PILAND
Griffin, GA 30223
(678) 898-7888
chrispiland@comcast.net
www.linkedin.com/pub/chris-piland/30/701/597
PROFESSIONAL SUMMARY
Executive Program Director andVeteranSenior Military Officer with an active TopSecretSecurity Clearance,
offering 25+ years of proven experience in developing and implementing process improvement initiatives, client
relationsprograms, and managing budgets in excess of $10M in the United StatesArmy, aswellas public, nonprofit,
and private sector organizations. Led teams of 90+ employees during medical operations in support of more than 4K
personnel. Possess extensive knowledge in project development and management, medical policy development, and
management of equipment, property, and assets valued in excess of $55M. Experienced in the development and
execution of business development initiatives, which resulted in a 40% revenue increase each month consecutively
for 2 years. Recipient of multiple awards for outstanding performance and professionalism through Active Duty and
continued Army Reserve service. Career supported by the completion of a Master of Public Administration
and a Bachelor of Science in Healthcare Management.
 Executive Leadership  Healthcare Administration  Operations Management
 Strategic Planning
 Program Development
 Training and Development
 Process Improvement
 Organizational Development
 Budget Management
PROFESSIONAL EXPERIENCE
Program and Policy Development
 Developed operational and strategic policies, ensuring adherence to guidance provided by senior leadership
in regards to medical asset distribution in support of global operations
 Managed long-term strategic programs for a government organization, and provided guidance on medical
capabilities to support the organization
 Planned, allocated, coordinated, and validated all medicalequipment required to support a large organization
in order to maintain the capability of deploying in a very short notice
 Reviewed operational plans in order to provide medical support expertise and coordinated medical
personnel to ensure operational readiness
 Assisted and advised executive leadership on all tactical and strategic planning matters of a large, dispersed
organization to ensure support during domestic training events and global operations
 Oversaw all matters concerning operations, intelligence, and strategicplanning for an organization
consisting of 1K+ personnel; coordinated with key personnel and senior leadership in the development of
the overall readiness of subordinate organizations in order to meet established policies, procedures, and
goals
 Formulated Standard Operating Procedures (SOPs) and other strategic planning documents, and executed
all assigned organizational goals
 Planned and coordinated the health support plan for an organization of over 4K personnel; led a team of 4
Physician Assistants and 90+ emergency medical technicians, spanning 10 dispersed locations
 Developed medical policies for an organization of 4K+ personnel and tracked the medical disposition of all
residents of the base
 Oversaw the medical screening program for local nationals seeking contract employment with US forces in
support of global operations
 Monitored and managed inventory of all medical supplies to ensure adequate stock levels were maintained in
order to support the organization
 Planned and directed all administrative, operations, logistics, and training activities for an organization of
200+ employees

2. CHRIS R. PILAND PAGE 2
Executive Leadership and Operations Management
 Oversaw more than 50 software implementations with budgets totaling more than $10M
 Managed up to 8 projects simultaneously, from post-sale to implementation, with budgets totaling more
than $2.5M
 Developed and managed cross-functional teams involving multiple companies and departments; maintained
project success from onsite and remote locations
 Provided oversight for the organization’s training program, from development to execution; mentored and
supervised 6 Project Managers and Training Administrators
 Managed over $1M in sales revenue in a 16 state territory; provided leadership and consultation for process
improvement and adoption of best practices to existing clients
 Designed, tested, and implemented contingency plans to ensure operational readiness in preparation for a
mass casualty event
 Maintained 100% of all assigned equipment of an organization consisting of 200+ employees; recovered
more than $60K in lost equipment
 Ensured the physical security of property and assets valued in excess of $55M, resulting in zero security
breaches
 Consulted with nonprofit organizations in the areas of budget analysis and management, process
improvement, and best practices based on industry standards
 Oversaw employee health, welfare, retention, and assigned equipment, and managed policy development to
ensure 100% operational readiness and capability to deploy in a short notice
EDUCATION/ TRAINING
University of Management and Technology
Master of Public Administration – 2008
Clayton College and State University
Bachelor of Science in Healthcare Management – 1997
Gordon College
Associate of Science in Business – 1993
US Army
Joint Medical Planners Course – 2013
Senior Military Leadership School – 2012
Health Services Human Resource Manager Course – 2001
Medical Services Officer Basic Leadership Development Course – 1999
WORK HISTORY
1990 – Present US Army Reserve; Healthcare Manager Various Locations
2012 – Present Phoenix Ortho; Director, Implementation and Training Griffin, GA
2008 – Present HBW Advisory Services; Investment Advisor Griffin, GA
2008 – 2012 Phoenix Ortho; Sales Consultant Griffin, GA
2002 – 2008 US Army; Operational Planner Forest Park, GA
2000 – 2002 HomeNurse, Inc.; Vice President, Business Development Griffin, GA
1997 – 2000 Spalding Health Care Trust; Executive Director Griffin, GA
1991 – 1997 Delta Airlines; Operations Specialist Atlanta, GA