This document is a resume for Collin Horne summarizing his qualifications, education, leadership experience, and work history. He has over 10 years of experience in customer service roles, including assisting over 20,000 customers annually at a shooting sports store. He also has experience maintaining computer hardware and software. Horne has a Bachelor's degree in Business Administration from the University of South Florida with minors in Marketing and Management.

1. Collin Horne
Tampa, FL 33603 chorne2@mail.usf.edu 941-979-7392
SUMMARY OF QUALIFICATIONS
 Experienced in customer service, such as assisting over 20,000 customers annually at Shooting Sports.
 Maintained both hardware and software for windows based PC’s in an office for multiple years.
 Demonstrated attention to detail skills by performing over 500 government background checks per year.
EDUCATION
University of South Florida, Tampa, FL
 Muma College of Business, Bachelor of Science Graduated : December 2016
o General Business Administration
o Minor: Marketing, Minor: Management
Leadership/ Volunteer Work
 Volunteered at Douglas T. Jacobson State Veterans Home
 Volunteered at Murdock Baptist Church Youth Camp as a group leader
PROFESSIONAL EXPERIENCE
Global Harvest, Inc. Tampa, FL
 Marketing/Business Development Intern May 2016 – August 2016
o Assisted in the strategic planning of the company's marketing and advertising efforts.
o Took part in KPI Development - assisted the core team in identifying key metrics, necessary tools
to measure KPIs, and partake in strategies for adjusting course as necessary.
o Helped develop marketing strategies from specific campaigns to scale-able concepts.
o Aided in developing sales pitches for various customer segments.
o Assembled a list of potential business contacts, based on certain criteria.
Shooting Sports Inc, Tampa, FL August 2014-March 2016
 Sales Associate/Supervisor
o Provided customer service to numerous customers per week, in addition to instructing new
customers on safe firearm handling multiple times per shift.
o Performed over 500 form 4473 background checks per year, on firearm transfers and sales.
o Supervised commissioned sales of firearms as well as preformed the functions of a supervisor
such as closing the store and managing other sales clerks.
o Operated a rental program of over 100 different firearms, performing essential cleaning and minor
repairs.
A&H Guns, Port Charlotte, FL May 2012-July 2014
 Sales Associate
o Engaged in un-commissioned sales in a store that averaged over two million in annual sales.
o Handled order placements, returns, and shipping of firearms as well as accessories.
o Assisted in Gun Show operations, transferred and kept track of an inventory valued at $45,000
o Placed in charge of stocking and leveling of the store’s inventory.
o Appraised hundreds of firearms and other military collectables that were subsequently taken in by
the store
Premier Medical Group, Port Charlotte, FL December 2010 –May 2012
 Information Systems Technician/File Clerk
o Operated in a professional office environment with multiple doctors and nurses.
o Preformed essential maintenance of over two dozen computers, including replacing hardware,
installing software, removing viruses, and server connection issues.
o Installed a new server for the office as well as the subsequent setup procedures and basic
maintenance
o Organized and filed over 14,000 medical records into a digital record system, and relocated the
files to a storage facility