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National 
Policy 
Innovation 
2010 2014 
Chile: Latin America’s Innovation Hub 
Ministry of Economy, Development and Tourism 
Innovation Division
TABLE OF CONTENTS 
|Letter from the Executive Secretary of the 
Committee of Ministers of Innovation 
for Competitiveness 
p. 03 
|01 Vision p. 04 
|02 Mission p. 06 
|03 Pillars of the National Innovation Policy p. 07 
3.1 Culture and Environment p. 09 
3.2 Human Capital p. 10 
3.3 Institutionality and Regulations p. 11 
3.4 Global Connection p. 13 
3.5 Financing p. 14 
3.6 Research & Development (R&D) p. 15 
3.7 Diffusion and Technology Transfer p. 16 
3.8 Entrepreneurship and Commercialization p. 17 
|04 Mechanisms of Evaluation p. 18 
02 National Innovation Policy 2010 - 2014 | Government of Chile
he challenge that our country bears this decade is proba-bly 
one of the biggest in its history. Chile is one step away from 
becoming a developed country (the first one in the region) and 
eradicating poverty. 
The accomplishment of this goal will be possible if every Chilean 
is able to imagine a happier and fairer country and have the guts 
to create it. 
When President Sebastian Piñera assumed the office in 2010, 
he received a country with a low sustainable productivity index, 
which damages the competitiveness of our economy. One of the 
first challenges assigned to the Ministry of Economy was to re-verse 
this situation. 
In fact, the challenge of becoming a developed country comes 
with the knowledge that the needs of the world are different. The 
knowledge economy especially rewards the capability to imagine, 
design, create and execute, and much more importantly, the abili-ty 
to be one step ahead of what the future may bring. 
All these new conditions situate entrepreneurship and innova-tion 
as the keys to reach development. The difference between 
the countries who have reached the summit and the ones that 
have stayed halfway is the capability of being innovative and en-trepreneurial 
and to create value. It is not enough to have a solid 
democratic system, a competitive market economy, and an effi-cient 
state. There are necessary at least four pillars that President 
Piñera´s government has adopted to make Chile a developed 
country and a society of opportunities: the human capital of our 
people, the investment in science and technology, more dynamic 
and flexible markets and societies, and the encouragement of in-novation 
and entrepreneurship. 
The National Innovation Policy 2010-2014 is a document which re-flects 
the route of the different public policies on science, technology 
and innovation implemented in this government. 
The eight pillars that the policy set are: culture and environment, 
human capital, institutions and regulations, global connection, R&D, 
technology, entrepreneurship and commercialization, funding. These 
are the cardinal principles to accomplish the vision stated: “Chile 
grows steadily at rates over 6% per year, mainly because of raises in 
productivity and competitiveness. This raise was the consequence of 
the quality and quantity of innovation and entrepreneurship in the last 
decades. Chile is the innovation hub of Latin America “. 
The National Innovation Policy 2010-2014 reflects that the efforts 
in creating a propitious environment for entrepreneurship and in-novation, 
are not only responsibility of the public sector, but also 
of the enterprises, universities and the civil society. 
Natural resources are limited, but imagination, creativity and tal-ent 
have no limits. The true wealth of a country is its people and 
their ability to create value. This is what we are trying to reveal as 
government in these four years of mandate. 
T 
National Innovation Policy 2010 - 2014 | Government of Chile 03 
Tomás Flores Jaña 
Executive Secretary of the Committee 
of Ministers of Innovation for Competitiveness
Toronto Boston 
Caracas 
Figure 1 
Vision 
01 
Silicon Valley 
Chile grows consistently at rates superior to 6% per year, thanks to 
the increases in productivity and competitiveness. These advances 
can be attributed to the quality and quantity of innovation and 
entrepreneurship. 
Chile is an innovation hub 
of Latin America. 
annual +6% 
Chile growth rate 
Bogotá 
Lima 
Sao Paulo 
Montevideo 
Buenos Aires 
Helsinki 
Londres 
Berlín 
Tel Aviv 
Bangalore 
Singapur 
Shangai 
Tokio 
Melbourne 
Auckland 
04 National Innovation Policy 2010 - 2014 | Government of Chile National Innovation Policy 2010 - 2014 | Government of Chile 05
02Mission 
Our mission is to increase the productivity and competitiveness of Chile’s 
economy and society by creating the conditions that facilitate innovation. 
We define innovation as the process of creating value that is recognized by 
the market through the introduction of new (or significantly improved) 
products, processes, or methods of commercialization and organization. 
Chile’s greatest development challenge is 
to increase the productivity of our economy, 
for which innovation is fundamental. 
06 National Innovation Policy 2010 - 2014 | Government of Chile
It is necessary to cultivate the 
development of an ecosystem for 
innovation and entrepreneurship that 
enables the society to develop its full 
creative and productive potential. 
Pillars of the 
National Innovation 
03 Policy 2010 - 2014 
To achieve this mission, it is necessary to cultivate the development of an 
ecosystem for innovation and entrepreneurship that enables the society to 
develop its full creative and productive potential. 
This requires the correction of several flaws that have been observed in the 
design and implementation of policies to promote innovation and entrepre-neurship. 
It is important to account for these challenges — such as appropria-bility 
of public goods, information asymmetry, and externalities (positive and 
negative) — that lead to suboptimal levels of investment and impede access 
to adequate financing, especially for startup companies in uncertain phases. 
According to the Oslo Manuali from the Organisation for Economic Co-opera-tion 
and Development (OECD), innovation is defined as the utilization of new 
knowledge to create a new product, process or method, or the redefinition of 
business models to generate new value in the market. The process of transfor-ming 
knowledge into value is led by individuals and can occur through either a 
National Innovation Policy 2010 - 2014 | Government of Chile 07
startup or an existing company. This process is understood 
as diffusion and technology transfer. 
This policy is based on a strong belief in people, their ideas, 
their creativity; recognizing individual liberty to innovate 
and act entrepreneurially; and acknowledging the diversity 
of our country as a source of wealth. Considering market 
dynamics, this plan does not consider commercial or pro-ductive 
sectors as “winners”, but instead focuses on increa-sing 
the productivity and competitiveness in all initiatives, 
projects, tools, plans, and programs that benefit the coun-try, 
according to their own merit. 
The National Innovation Policy 2010 - 2014 includes seve-ral 
pillars that the majority of the world’s most innovative 
countries have considered fundamental enablers of in-novation, 
and adds Global Connection and Financing (see 
Figure 2). 
These pillars are fundamental variables in the innovation 
ecosystem. To reach our full potential, we must develop all 
pillars at a high level. Failure in one area could put the in-novation 
CULTURE AND ENVIRONMENT 
HUMAN CAPITAL 
INSTITUTIONALITY AND REGULATIONS 
Figure 2 
process at risk. This is why the government of Pre-sident 
Piñera has decided to focus on improving the areas 
that present the most opportunities and challenges. 
An innovation program cannot be static. The rhythm of 
global change requires permanent openness and a com-mitment 
to identifying new opportunities and threats. 
Throughout the innovation ecosystem, government, and 
National Innovation Council for Competitiveness (CNIC, for 
its acronym in Spanish), various actors are examining topics 
of vital importance, such as Antarctic studies, astronomy-based 
technology, cloud computing for the moderniza-tion 
of the government, food, green innovation, renewable 
energy, seismology, water, and many more. 
08 National Innovation Policy 2010 - 2014 | Government of Chile 
Global Connection 
Funding 
R&D 
TECHNOLOGY 
TRANSFER 
AND DIFFUSION 
ENTREPRENEURSHIP 
AND 
COMMERCIALIZATION
Pillars of the National Innovation Policy 2014 
National Innovation Policy 2010 - 2014 | Government of Chile 09 
|3.1 
A key element in the successful experience of Silicon Valley 
and other hubs of innovation, such as Israelii, has been the 
favorable culture for innovation and entrepreneurship. 
Of especially vital importance is the society’s tolerance for 
failure in businessiii . Other relevant cultural elements include 
creativity, curiosity, identifying opportunities instead of 
problems, thinking big about global markets, perseverance, 
and the acceptance of the option to become an entrepreneur, 
both within families and in the society as a whole. 
Transforming Chile into a society that truly values innova-tion 
and entrepreneurship is a task that requires everyone’s 
collaboration. This policy proposes initial steps towards a 
real movement that is pro innovation and entrepreneurship. 
This movement coordinates the most relevant actors and 
favors innovative and entrepreneurial attitudes in all as-pects 
of national activities. 
This initiative supports the cultivation of a good environ-ment 
(ecosystem) for innovation and entrepreneurship, es-pecially 
through the generation of networks, the diffusion 
of experiences, and the development of educational pro-grams, 
as well as open innovation competitions focused on 
thematic challenges. 
Other topics of study include social innovation, which is un-derstood 
as creative and novel ways to resolve complex so-cial 
problems that traditional public and private initiatives 
have not been able to successfully address. 
CULTURE AND ENVIRONMENT 
This policy proposes initial steps 
towards a real movement that is 
pro innovation and entrepreneurship.
|3.2 
HUMAN CAPITAL 
The capacity to innovate ultimately comes from the people. 
To improve Chile’s productivity and competitiveness in the 
knowledge economy, we must first develop excellent and 
pertinent human capital. High levels of general education, 
creativity, critical thinking, and scientific curiosity, as well 
as entrepreneurial abilities and characteristics, are essen-tial 
among citizens of all ages. 
The top scientists and investigators should direct their latest 
discoveries and inventions to meet the economy’s needs 
and collaborate with the most specialized professionals to 
enable the highest productive and technological standards 
in various productive sectors. 
To achieve this, it is indispensable to not only improve the 
quality of basic and higher education in Chile, but also to 
specifically strengthen technical formation and expand the 
opportunities for continuing education and professional 
training, to complement programs for post-graduate stu-dents, 
in both Chile and abroad. 
Additionally, to develop in the globalized and interconnected 
world of the 21st Century, it is fundamental that the 
country’s workforce possess transversal abilities such as 
language proficiency (principally English), digital literacy, 
10 National Innovation Policy 2010 - 2014 | Government of Chile 
and skills for entrepreneurship and business. 
Considering that the formation of human capital is a 
long-term endeavor, there should be a complementary 
policy to attract foreign talent, to help to strengthen local 
human capital through: 1) the creation of critical masses 
of professionals in several sectors and specialties; 2) the 
diffusion of abilities, skills, and better practices; and 3) the 
cultivation of global connections. 
Various initiatives are proposed, which include a flexible 
migration policy and direct attraction through subsidies for 
entrepreneurs and investigators. 
Some of the initiatives that are currently active or coming 
soon include Start-Up Chile, a program that incentivizes 
high-potential entrepreneurs from all over the world to 
start their companies in Chile; scholarships for foreigners 
in postgraduate programs in Chile; and the strengthening 
of the program to attract advanced human capital of the 
National Commission for Scientific and Technological Re-search 
(CONICYT, for its acronym in Spanish). 
These programs are expected to achieve both direct and 
indirect results. 
The capacity to innovate ultimately 
comes from the people. 
Pillars of the National Innovation Policy 2014
Pillars of the National Innovation Policy 2014 
National Innovation Policy 2010 - 2014 | Government of Chile 11 
|3.3 
INSTITUTIONALITY AND REGULATIONS 
The government aims to create the conditions to promote 
science and technology and facilitate innovation and en-trepreneurship. 
The Ministry of Economy, Development and 
Tourism defines the public policies for this system – with the 
support of the Ministry of Education and other ministries 
that participate in the Committee of Ministers for Innovation 
– establishing an institutional base to organize, coordinate, 
and oversee the most relevant national agencies. 
This new institutional base for innovation aims to reduce 
the fragmentation of the system, improve the coordination 
between the principal innovation agencies, and strengthen 
the role of the Ministry of Economy, Development and Tourism 
(see Figure 3). 
Coordinating the execution of the innovation policy and the 
various public agencies in the National Innovation System 
(SNI, by its acronym in Spanish) requires regular reviews 
of both institutional effectiveness and the hierarchy and 
structure of the agencies that support science, technolo-gy, 
innovation, and advanced human capital, with a focus on 
aligning incentives, avoiding duplication of instruments and 
programs, and improving service quality. 
To support the local adaptation of this National Innovation 
Policyiv, we propose to strengthen regional capacity to define, 
promote, and implement regional innovation initiatives, based 
on both the local context and the recommendations of national 
and international experts. 
This eliminates the bureaucratic excess that has previously 
accompanied the regional components of the Innovation 
Fund for Competitiveness ((FIC-R, for its acronym in Spanish) 
and allows for higher levels of decentralization, better quality 
and efficiency, and greater impact. 
Also, to guarantee the good use of public resources and the 
positive impact of the pro-innovation policies –especially 
those that apply to early-stage entrepreneurship and 
commercialization, and require especially swift and 
efficient support– a process is being established to 
monitor and evaluate the National Innovation System, led 
by the Innovation Division of the Ministry of Economy in 
coordination with the Budget Division of the Ministry of 
Finance and the evaluation units of each agency. 
Coordinating the implementation of this National 
Innovation Policy and the distinct public agencies 
requires us to review the effectiveness of the 
institutions and instances created for this purpose.
|3.3 
INSTITUTIONALITY AND REGULATIONS 
12 National Innovation Policy 2010 - 2014 | Government of Chile 
PRESIDENCY 
CMI 
Committee of Ministers 
of Innovation for 
Competitiveness 
Figure 3 
CNIC 
National Innovation 
Council for 
Competitiveness 
MINISTRIES 
Economy 
Agriculture 
Education 
Treasury 
Mining 
Foreign Relations 
MINECON 
Innovation Division 
INAPI / INN 
Regional 
Governments 
Fundación 
Chile 
CORFO 
Innova Chile 
BECAS CHILE 
Higher Education 
Division 
STRATEGY 
POLITICAL 
DESIGN 
AGENCIES 
FIA 
OTHERS 
CONICYT 
ICM 
Pillars of the National Innovation Policy 2014 
INAPI: National Institute of Intellectual Property 
INN: National Institute of Technical Standards
Pillars of the National Innovation Policy 2014 
National Innovation Policy 2010 - 2014 | Government of Chile 13 
|3.4 
To transform Chile into an innovation hub and thus cross the 
threshold of development, global connections are funda-mental. 
This is especially important because Chile has a rela-tively 
small market, far from the most developed global hubs. 
To complement what is already a rich and fruitful policy of 
commercial openness, this National Innovation Policy fo-cuses 
on increasing connectivity and the flow of companies, 
entrepreneurs, knowledge, talent, and technology between 
Chile and the principal centers of innovation in Latin Ame-rica 
and the world. This is consistent across all pillars of the 
political structure. 
Some of the initiatives include: the building of connections 
between Chile and the best universities in the world, 
through student internships, joint investigations, and 
opportunities to take part in pre and post-doctoral programs; 
the strengthening of ties between investigation centers 
in Chile and the global ecosystem; the consolidation of 
the National Institute of Intellectual Property (INAPI, for 
its acronym in Spanish) as a regional hub for the field; and 
the Chile California Program, an initiative that cultivates 
connections between entrepreneurs, venture capital funds, 
universities and other institutions in Chile and Silicon Valley. 
GLOBAL CONNECTION 
This National Innovation Policy focuses on 
increasing connectivity and the flow of 
companies, entrepreneurs, knowledge, talent, and 
technology between Chile and the principal centers 
of innovation in Latin America and the world.
|3.5 
FINANCING 
It is critical to have an adequate chain of financing for the 
ecosystem of innovation and entrepreneurship. This chain 
should be continuous, without gaps that could lead to the 
failure of an innovation before it has been successfully 
consolidated in the marketplace. It should also be efficient, 
since roadblocks like illiquid markets, exigent guarantees, 
and excessive costs of financing can lead to decreases in 
competitiveness. 
In general, the problem in Chile is not the availability of 
resources, but the difficulty that large segments of the 
population have in accessing these resources. In many cases 
this produces market failures (asymmetry of information, 
adverse selection, etc.) and the public instruments have 
not been adequately designed to make up for this. 
Therefore, Chile lacks an adequate and efficient supply of 
capital for activities such as innovative entrepreneurship 
14 National Innovation Policy 2010 - 2014 | Government of Chile 
(angel investors, venture capital funds, emerging exchanges, 
loans for companies that are “young” or lack financial 
history, etc.) and long-term R&D&I projects. 
In the case of seed capital, one of the principal problems has 
been its bothersome intermediation. To remedy this, a new 
instrument to assign seed capital is being implemented 
to better align the incentives for intermediaries and 
entrepreneurs. 
It is also necessary to give small and medium-sized businesses 
(SMEs) access to credit in the financial system. To facilitate 
this, CORFO (the Economic Development Agency, according 
to its abbreviation in Spanish) has started to improve the 
systems for state guarantees and reciprocal guarantee 
societies, assuring both general opportunities for SMEs to 
operate adequately and a level of protection for the interests 
of new companies, especially high-potential startups. 
It is critical to have an adequate chain of 
financing for the ecosystem of innovation 
and entrepreneurship. $ 
Pillars of the National Innovation Policy 2014
Pillars of the National Innovation Policy 2014 
National Innovation Policy 2010 - 2014 | Government of Chile 15 
|3.6 
RESEARCH AND DEVELOPMENT (R&D) 
On the road to innovation, the role of science is fundamental, 
though it’s not exclusionary or unique as a starting point. 
Scientific investigation and technological development expand 
the frontiers of what is possible and generate an ecosystem 
nourished with new ideas. The evidence from developed 
countriesv indicates that R&D investment brings long-term 
benefits, such as facilitating the entire nation’s development 
and contributing to its leadership in the knowledge economy. 
Chile is embarking on its greatest scientific leap in decades. 
Currently we have a level of R&D investment much lower 
than the OECD average (0.4% of GDP in 2008 versus the 
OECD average of 2.3%). The goal is to double this figure 
before 2014, principally through greater participation of 
private companies in these activities, a type of investment 
that has historically been uncommon. 
We expect to reach this goal through a series of initiatives, 
which include: an improved law to provide tax incentives for 
R&D; the expansion of the current tax benefits for “intramu-ral” 
programs (R&D carried out using the company’s existing 
capacities); the tripling of the maximum possible tax credit; 
and the application of this credit to other expenses such 
as capital. Other expected changes include the attraction 
of foreign investments in R&D&I, the installation of inter-national 
Centers of Excellence in R&D; the strengthening of 
successful programs, such as the National Fund for Scientific 
and Technological Development (FONDECYT, for its acronym 
in Spanish); the establishment of new national scientific and 
technical Centers of Excellence; the new funding for R&D in 
key areas for the country; the insertion of researchers in in-dustry 
and academia; the increase in regional capacity for 
the progress of national science and technology; and the 
new funds for access to scientific equipment. 
We place special attention on astronomy. Astronomy 
is expected to attract more than three billion dollars in 
investment, as well as significant growth in associated 
maintenance and high-tech services. To transform Chile 
into a hub of global astronomy, it is important to support the 
development of advanced human capital, the preparation 
of our industrial sector, and the research conducted by our 
scientists. Strengthening the interconnections between 
these actors, as well as with international peers and 
observatories, requires that public institutions approach 
astronomy as a driver of innovation. Astronomy presents 
a unique opportunity to develop new businesses whose 
impact can reach many areas, such as defense, health, 
mining, telecommunications, and more. 
Scientific investigation and 
technological development expand 
the frontiers of what is possible.
|3.7 
DIFFUSION AND TECHNOLOGY TRANSFER 
Developing science and technology is crucial for technological 
innovation, but transforming the creation of knowledge 
into the creation of value in the economy requires diffusion 
and technology transfer. It is important to enable fluid 
communication and exchange between the centers of 
knowledge production and the productive sectors, on both 
a local and global scale. 
Technology transfer is understood as the integration of new 
knowledge or new technology into the market, while tech-nology 
diffusion is understood as the implementation of 
knowledge or technologies that already exist in the market 
into companies. 
This National Innovation Policy is based on the conviction 
that creating closer connections between companies and 
universities can give rise to the creation of new products with 
high levels of added value. This includes clear incentives for 
the R&D funds to generate the transfer of knowledge into the 
marketplace whenever possible and pertinent, especially 
projects that are part of the Fund for the Promotion of 
Science and Technology (FONDEF, for its acronym in Spanish). 
Several specialized programs have been created to provide 
direct support for technology transfer. 
The capacity to create new intellectual property naturally 
lies inside centers of knowledge. Collaborating with inter-mediary 
agents can allow Chile’s knowledge to reach the 
market, through licenses, new businesses, patents, etc. The 
16 National Innovation Policy 2010 - 2014 | Government of Chile 
Offices for Technology Transfer and Development also create 
new spaces for communication and collaboration with en-trepreneurs 
and investors, from which new opportunities can 
emerge. The participation of external agencies that serve as 
technology brokers is particularly important to the success of 
this initiative. 
Additionally, it is important to consider intellectual proper-ty 
as a tool for innovation and not a goal in itself. It is fun-damental 
from the perspective of protecting new creations, 
but it also serves a “social” function in sharing technological 
advances with everyone and thus improving overall welfare. 
These two sides are both essential for the system to func-tion. 
In support of this INAPI plays a crucial role in the devel-opment 
of a series of programs related to education, use of 
information technology, and the promotion of Geographic In-dication 
and Denomination of Origin. Also, the modernization 
of the Law of Industrial Property can increase the efficiency 
of proceedings, extend the protection of rights that are ex-cluded 
from our legislation, and improve the regulations for 
the respect of intellectual property rights. 
For the majority of Chilean companies, innovation is achieved 
through incremental increases in productivity obtained through 
better formation of human resources, increased capacity for 
innovation management (see next section) and the diffusion 
and integration of best practices for productive processes and 
business models. 
Transforming creation of knowledge into 
creation of value requires diffusion and 
technology transfer. 
Pillars of the National Innovation Policy 2014
ENTREPRENEURSHIP AND COMMERCIALIZATION 
Pillars of the National Innovation Policy 2014 
National Innovation Policy 2010 - 2014 | Government of Chile 17 
|3.8 
In defining innovation as a process of value creation that 
is recognized by the market, it appears that there are es-sentially 
two ways to achieve this. An established company 
commercializes the innovation (creates a new market, pro-duces 
more efficiently, etc.) or an entrepreneur creates a 
new company to bring the innovation to market. 
Of these alternatives, entrepreneurship (specifically high-po-tential 
startup entrepreneurship) is more relevant, since it 
has more potential for job creation and economic impactvi. 
Understanding that entrepreneurship –and especially com-mercialization– 
is a fundamentally private-sector activity, 
the role of the government should be limited to interven-tions 
that confront significant market failures. In this sense 
the instruments of support focus on the initial phase of en-trepreneurship, 
the phase with the most uncertainty and 
the most limited access to financing from venture capital 
funds and traditional capital marketsvii. 
A major goal is to help high-potential entrepreneurs build 
global connections. ProChile provides support for interna-tional 
expansion, tours to innovation hubs, connections with 
venture capital funds, seminars, workshops, and more. 
Another objective is to make the startup process more 
accelerated, agile, and inexpensive, by simplifying the steps 
and timeframes to access government programs, reducing 
the bureaucratic steps necessary to start a business, and 
facilitating the processes to close an enterprise. 
Additionally, many companies in Chile have organizational 
cultures that are poorly suited for projects with a high level 
of uncertainty, as well as limited capacity for innovation 
management. As a result, they do not invest substantially 
in projects at the frontier of innovation. In this context, 
CORFO looks to provide management support, particularly 
by facilitating access to financing and knowledge networks, 
and supporting disruptive business models. 
Special emphasis is placed on cultivating a culture of 
innovation inside companies, a fundamental source of 
long-term increases in productivity. This is to be achieved 
through programs that help companies develop innovation 
management capacity within their organizations. 
A major objective is to make the startup process 
more accelerated, agile, and inexpensive.
04 
Mechanisms of Evaluation 
As in every type of public policy, the efforts should be focused on the poli-cies 
and programs that maximize the desired impact. Programs that are not 
causing the desired impact should be redesigned or closed. Additionally, it is 
important to focus on both the “client” and the management of the agencies. 
To achieve this, the Innovation Division of the Ministry of Economy, Develop-ment 
and Tourism has created an Evaluation and Policies Unit. Its mission is to 
collaborate with the agencies to monitor and evaluate the various policies and 
programs throughout the entire National Innovation System. 
The agencies create a rubric for each program, which clearly establishes the 
short-term and long-term objectives for the beneficiaries and the economy 
as a whole. 
18 National Innovation Policy 2010 - 2014 | Government of Chile
The following indicators and evaluation methods have been established: 
Indicators of Process and Management: 
These measure processes and the management of programs within the agen-cies. 
They include the number of applicants and projects, total budgets, timefra-mes, 
leverage of resources, project areas and disciplines, and assigned resources, 
among others. 
Indicators of Results: 
These are the intermediate, final, and long-term results obtained by the be-neficiaries 
of a program or instrument. For example: sales figures or the num-ber 
National Innovation Policy 2010 - 2014 | Government of Chile 19 
of scientific publications, patents, employees, etc. 
Using the data collected from applicants and the indicators of beneficiaries’ 
results, impact assessments should provide feedback on the design of poli-cies 
and programs. 
The Evaluation and Policies Unit supports the agencies in the elaboration of 
client satisfaction surveys, and thus standardizes the data collected. This 
enables comparisons between agencies and over time — regarding entrepre-neurship, 
human resources, innovation, investment, science, technology, and 
other topics — to report to the OECD and other international institutions.
i Oslo Manual, OECD, 3rd Edition, 2005: Innovation is the introduction of a new or significantly 
improved product, service, process, or method of commercialization or organization, in company’s 
internal practices, workplace organization, or external relations. 
ii Start Up Nation: The Story of Israel´s Economic Miracle, Dan Senor & Saul Singer, 
among others. 
iii In the context of this document the expression “business failure” refers to those companies 
that, because of the risky or uncertain nature of economic activity, have not been successful in mo-ving 
forward and have needed to stop their activities. Obviously it does not refer to actions that go 
against the law or ethics, or to those that intentionally seek to fail in commercial initiatives. 
iv See: Agenda de Innovación y Competitividad 2010-2020, CNIC, March 2010, and Strengthening 
Institutional Capacities for Innovation Policy Design and Implementation in Chile, OECD and IDB, 
March 2010, among others. 
v Hacia una Estrategia Nacional de Innovación para la Competitividad, Chapter 1, II.2 
based on an OECD study. 
vi High-Growth Firms and the Future of the American Economy, Dane Stangler, March 2010, 
vii It is important to avoid confusing uncertainty with risk, and to clarify the difference 
between both. Risk is a probability of success (or failure) that is known or reasonable to estimate 
(for example: price, demand, or future costs of a project). Uncertainty is the absence of reasonable 
estimation regarding risk (for example: the viability of a new technology that has not yet been 
developed), as well as the total absence of control when facing a crucial variable that could 
fluctuate and radically affect the project (for example: an official regulation). 
20 National Innovation Policy 2010 - 2014 | Government of Chile
National 
Innovation 
Policy 
2010 2014 
Chile: Latin America’s Innovation Hub 
Ministry of Economy, Development and Tourism 
Innovation Division

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Chile's National Innovation Policy: 2010-2014

  • 1. National Policy Innovation 2010 2014 Chile: Latin America’s Innovation Hub Ministry of Economy, Development and Tourism Innovation Division
  • 2. TABLE OF CONTENTS |Letter from the Executive Secretary of the Committee of Ministers of Innovation for Competitiveness p. 03 |01 Vision p. 04 |02 Mission p. 06 |03 Pillars of the National Innovation Policy p. 07 3.1 Culture and Environment p. 09 3.2 Human Capital p. 10 3.3 Institutionality and Regulations p. 11 3.4 Global Connection p. 13 3.5 Financing p. 14 3.6 Research & Development (R&D) p. 15 3.7 Diffusion and Technology Transfer p. 16 3.8 Entrepreneurship and Commercialization p. 17 |04 Mechanisms of Evaluation p. 18 02 National Innovation Policy 2010 - 2014 | Government of Chile
  • 3. he challenge that our country bears this decade is proba-bly one of the biggest in its history. Chile is one step away from becoming a developed country (the first one in the region) and eradicating poverty. The accomplishment of this goal will be possible if every Chilean is able to imagine a happier and fairer country and have the guts to create it. When President Sebastian Piñera assumed the office in 2010, he received a country with a low sustainable productivity index, which damages the competitiveness of our economy. One of the first challenges assigned to the Ministry of Economy was to re-verse this situation. In fact, the challenge of becoming a developed country comes with the knowledge that the needs of the world are different. The knowledge economy especially rewards the capability to imagine, design, create and execute, and much more importantly, the abili-ty to be one step ahead of what the future may bring. All these new conditions situate entrepreneurship and innova-tion as the keys to reach development. The difference between the countries who have reached the summit and the ones that have stayed halfway is the capability of being innovative and en-trepreneurial and to create value. It is not enough to have a solid democratic system, a competitive market economy, and an effi-cient state. There are necessary at least four pillars that President Piñera´s government has adopted to make Chile a developed country and a society of opportunities: the human capital of our people, the investment in science and technology, more dynamic and flexible markets and societies, and the encouragement of in-novation and entrepreneurship. The National Innovation Policy 2010-2014 is a document which re-flects the route of the different public policies on science, technology and innovation implemented in this government. The eight pillars that the policy set are: culture and environment, human capital, institutions and regulations, global connection, R&D, technology, entrepreneurship and commercialization, funding. These are the cardinal principles to accomplish the vision stated: “Chile grows steadily at rates over 6% per year, mainly because of raises in productivity and competitiveness. This raise was the consequence of the quality and quantity of innovation and entrepreneurship in the last decades. Chile is the innovation hub of Latin America “. The National Innovation Policy 2010-2014 reflects that the efforts in creating a propitious environment for entrepreneurship and in-novation, are not only responsibility of the public sector, but also of the enterprises, universities and the civil society. Natural resources are limited, but imagination, creativity and tal-ent have no limits. The true wealth of a country is its people and their ability to create value. This is what we are trying to reveal as government in these four years of mandate. T National Innovation Policy 2010 - 2014 | Government of Chile 03 Tomás Flores Jaña Executive Secretary of the Committee of Ministers of Innovation for Competitiveness
  • 4. Toronto Boston Caracas Figure 1 Vision 01 Silicon Valley Chile grows consistently at rates superior to 6% per year, thanks to the increases in productivity and competitiveness. These advances can be attributed to the quality and quantity of innovation and entrepreneurship. Chile is an innovation hub of Latin America. annual +6% Chile growth rate Bogotá Lima Sao Paulo Montevideo Buenos Aires Helsinki Londres Berlín Tel Aviv Bangalore Singapur Shangai Tokio Melbourne Auckland 04 National Innovation Policy 2010 - 2014 | Government of Chile National Innovation Policy 2010 - 2014 | Government of Chile 05
  • 5. 02Mission Our mission is to increase the productivity and competitiveness of Chile’s economy and society by creating the conditions that facilitate innovation. We define innovation as the process of creating value that is recognized by the market through the introduction of new (or significantly improved) products, processes, or methods of commercialization and organization. Chile’s greatest development challenge is to increase the productivity of our economy, for which innovation is fundamental. 06 National Innovation Policy 2010 - 2014 | Government of Chile
  • 6. It is necessary to cultivate the development of an ecosystem for innovation and entrepreneurship that enables the society to develop its full creative and productive potential. Pillars of the National Innovation 03 Policy 2010 - 2014 To achieve this mission, it is necessary to cultivate the development of an ecosystem for innovation and entrepreneurship that enables the society to develop its full creative and productive potential. This requires the correction of several flaws that have been observed in the design and implementation of policies to promote innovation and entrepre-neurship. It is important to account for these challenges — such as appropria-bility of public goods, information asymmetry, and externalities (positive and negative) — that lead to suboptimal levels of investment and impede access to adequate financing, especially for startup companies in uncertain phases. According to the Oslo Manuali from the Organisation for Economic Co-opera-tion and Development (OECD), innovation is defined as the utilization of new knowledge to create a new product, process or method, or the redefinition of business models to generate new value in the market. The process of transfor-ming knowledge into value is led by individuals and can occur through either a National Innovation Policy 2010 - 2014 | Government of Chile 07
  • 7. startup or an existing company. This process is understood as diffusion and technology transfer. This policy is based on a strong belief in people, their ideas, their creativity; recognizing individual liberty to innovate and act entrepreneurially; and acknowledging the diversity of our country as a source of wealth. Considering market dynamics, this plan does not consider commercial or pro-ductive sectors as “winners”, but instead focuses on increa-sing the productivity and competitiveness in all initiatives, projects, tools, plans, and programs that benefit the coun-try, according to their own merit. The National Innovation Policy 2010 - 2014 includes seve-ral pillars that the majority of the world’s most innovative countries have considered fundamental enablers of in-novation, and adds Global Connection and Financing (see Figure 2). These pillars are fundamental variables in the innovation ecosystem. To reach our full potential, we must develop all pillars at a high level. Failure in one area could put the in-novation CULTURE AND ENVIRONMENT HUMAN CAPITAL INSTITUTIONALITY AND REGULATIONS Figure 2 process at risk. This is why the government of Pre-sident Piñera has decided to focus on improving the areas that present the most opportunities and challenges. An innovation program cannot be static. The rhythm of global change requires permanent openness and a com-mitment to identifying new opportunities and threats. Throughout the innovation ecosystem, government, and National Innovation Council for Competitiveness (CNIC, for its acronym in Spanish), various actors are examining topics of vital importance, such as Antarctic studies, astronomy-based technology, cloud computing for the moderniza-tion of the government, food, green innovation, renewable energy, seismology, water, and many more. 08 National Innovation Policy 2010 - 2014 | Government of Chile Global Connection Funding R&D TECHNOLOGY TRANSFER AND DIFFUSION ENTREPRENEURSHIP AND COMMERCIALIZATION
  • 8. Pillars of the National Innovation Policy 2014 National Innovation Policy 2010 - 2014 | Government of Chile 09 |3.1 A key element in the successful experience of Silicon Valley and other hubs of innovation, such as Israelii, has been the favorable culture for innovation and entrepreneurship. Of especially vital importance is the society’s tolerance for failure in businessiii . Other relevant cultural elements include creativity, curiosity, identifying opportunities instead of problems, thinking big about global markets, perseverance, and the acceptance of the option to become an entrepreneur, both within families and in the society as a whole. Transforming Chile into a society that truly values innova-tion and entrepreneurship is a task that requires everyone’s collaboration. This policy proposes initial steps towards a real movement that is pro innovation and entrepreneurship. This movement coordinates the most relevant actors and favors innovative and entrepreneurial attitudes in all as-pects of national activities. This initiative supports the cultivation of a good environ-ment (ecosystem) for innovation and entrepreneurship, es-pecially through the generation of networks, the diffusion of experiences, and the development of educational pro-grams, as well as open innovation competitions focused on thematic challenges. Other topics of study include social innovation, which is un-derstood as creative and novel ways to resolve complex so-cial problems that traditional public and private initiatives have not been able to successfully address. CULTURE AND ENVIRONMENT This policy proposes initial steps towards a real movement that is pro innovation and entrepreneurship.
  • 9. |3.2 HUMAN CAPITAL The capacity to innovate ultimately comes from the people. To improve Chile’s productivity and competitiveness in the knowledge economy, we must first develop excellent and pertinent human capital. High levels of general education, creativity, critical thinking, and scientific curiosity, as well as entrepreneurial abilities and characteristics, are essen-tial among citizens of all ages. The top scientists and investigators should direct their latest discoveries and inventions to meet the economy’s needs and collaborate with the most specialized professionals to enable the highest productive and technological standards in various productive sectors. To achieve this, it is indispensable to not only improve the quality of basic and higher education in Chile, but also to specifically strengthen technical formation and expand the opportunities for continuing education and professional training, to complement programs for post-graduate stu-dents, in both Chile and abroad. Additionally, to develop in the globalized and interconnected world of the 21st Century, it is fundamental that the country’s workforce possess transversal abilities such as language proficiency (principally English), digital literacy, 10 National Innovation Policy 2010 - 2014 | Government of Chile and skills for entrepreneurship and business. Considering that the formation of human capital is a long-term endeavor, there should be a complementary policy to attract foreign talent, to help to strengthen local human capital through: 1) the creation of critical masses of professionals in several sectors and specialties; 2) the diffusion of abilities, skills, and better practices; and 3) the cultivation of global connections. Various initiatives are proposed, which include a flexible migration policy and direct attraction through subsidies for entrepreneurs and investigators. Some of the initiatives that are currently active or coming soon include Start-Up Chile, a program that incentivizes high-potential entrepreneurs from all over the world to start their companies in Chile; scholarships for foreigners in postgraduate programs in Chile; and the strengthening of the program to attract advanced human capital of the National Commission for Scientific and Technological Re-search (CONICYT, for its acronym in Spanish). These programs are expected to achieve both direct and indirect results. The capacity to innovate ultimately comes from the people. Pillars of the National Innovation Policy 2014
  • 10. Pillars of the National Innovation Policy 2014 National Innovation Policy 2010 - 2014 | Government of Chile 11 |3.3 INSTITUTIONALITY AND REGULATIONS The government aims to create the conditions to promote science and technology and facilitate innovation and en-trepreneurship. The Ministry of Economy, Development and Tourism defines the public policies for this system – with the support of the Ministry of Education and other ministries that participate in the Committee of Ministers for Innovation – establishing an institutional base to organize, coordinate, and oversee the most relevant national agencies. This new institutional base for innovation aims to reduce the fragmentation of the system, improve the coordination between the principal innovation agencies, and strengthen the role of the Ministry of Economy, Development and Tourism (see Figure 3). Coordinating the execution of the innovation policy and the various public agencies in the National Innovation System (SNI, by its acronym in Spanish) requires regular reviews of both institutional effectiveness and the hierarchy and structure of the agencies that support science, technolo-gy, innovation, and advanced human capital, with a focus on aligning incentives, avoiding duplication of instruments and programs, and improving service quality. To support the local adaptation of this National Innovation Policyiv, we propose to strengthen regional capacity to define, promote, and implement regional innovation initiatives, based on both the local context and the recommendations of national and international experts. This eliminates the bureaucratic excess that has previously accompanied the regional components of the Innovation Fund for Competitiveness ((FIC-R, for its acronym in Spanish) and allows for higher levels of decentralization, better quality and efficiency, and greater impact. Also, to guarantee the good use of public resources and the positive impact of the pro-innovation policies –especially those that apply to early-stage entrepreneurship and commercialization, and require especially swift and efficient support– a process is being established to monitor and evaluate the National Innovation System, led by the Innovation Division of the Ministry of Economy in coordination with the Budget Division of the Ministry of Finance and the evaluation units of each agency. Coordinating the implementation of this National Innovation Policy and the distinct public agencies requires us to review the effectiveness of the institutions and instances created for this purpose.
  • 11. |3.3 INSTITUTIONALITY AND REGULATIONS 12 National Innovation Policy 2010 - 2014 | Government of Chile PRESIDENCY CMI Committee of Ministers of Innovation for Competitiveness Figure 3 CNIC National Innovation Council for Competitiveness MINISTRIES Economy Agriculture Education Treasury Mining Foreign Relations MINECON Innovation Division INAPI / INN Regional Governments Fundación Chile CORFO Innova Chile BECAS CHILE Higher Education Division STRATEGY POLITICAL DESIGN AGENCIES FIA OTHERS CONICYT ICM Pillars of the National Innovation Policy 2014 INAPI: National Institute of Intellectual Property INN: National Institute of Technical Standards
  • 12. Pillars of the National Innovation Policy 2014 National Innovation Policy 2010 - 2014 | Government of Chile 13 |3.4 To transform Chile into an innovation hub and thus cross the threshold of development, global connections are funda-mental. This is especially important because Chile has a rela-tively small market, far from the most developed global hubs. To complement what is already a rich and fruitful policy of commercial openness, this National Innovation Policy fo-cuses on increasing connectivity and the flow of companies, entrepreneurs, knowledge, talent, and technology between Chile and the principal centers of innovation in Latin Ame-rica and the world. This is consistent across all pillars of the political structure. Some of the initiatives include: the building of connections between Chile and the best universities in the world, through student internships, joint investigations, and opportunities to take part in pre and post-doctoral programs; the strengthening of ties between investigation centers in Chile and the global ecosystem; the consolidation of the National Institute of Intellectual Property (INAPI, for its acronym in Spanish) as a regional hub for the field; and the Chile California Program, an initiative that cultivates connections between entrepreneurs, venture capital funds, universities and other institutions in Chile and Silicon Valley. GLOBAL CONNECTION This National Innovation Policy focuses on increasing connectivity and the flow of companies, entrepreneurs, knowledge, talent, and technology between Chile and the principal centers of innovation in Latin America and the world.
  • 13. |3.5 FINANCING It is critical to have an adequate chain of financing for the ecosystem of innovation and entrepreneurship. This chain should be continuous, without gaps that could lead to the failure of an innovation before it has been successfully consolidated in the marketplace. It should also be efficient, since roadblocks like illiquid markets, exigent guarantees, and excessive costs of financing can lead to decreases in competitiveness. In general, the problem in Chile is not the availability of resources, but the difficulty that large segments of the population have in accessing these resources. In many cases this produces market failures (asymmetry of information, adverse selection, etc.) and the public instruments have not been adequately designed to make up for this. Therefore, Chile lacks an adequate and efficient supply of capital for activities such as innovative entrepreneurship 14 National Innovation Policy 2010 - 2014 | Government of Chile (angel investors, venture capital funds, emerging exchanges, loans for companies that are “young” or lack financial history, etc.) and long-term R&D&I projects. In the case of seed capital, one of the principal problems has been its bothersome intermediation. To remedy this, a new instrument to assign seed capital is being implemented to better align the incentives for intermediaries and entrepreneurs. It is also necessary to give small and medium-sized businesses (SMEs) access to credit in the financial system. To facilitate this, CORFO (the Economic Development Agency, according to its abbreviation in Spanish) has started to improve the systems for state guarantees and reciprocal guarantee societies, assuring both general opportunities for SMEs to operate adequately and a level of protection for the interests of new companies, especially high-potential startups. It is critical to have an adequate chain of financing for the ecosystem of innovation and entrepreneurship. $ Pillars of the National Innovation Policy 2014
  • 14. Pillars of the National Innovation Policy 2014 National Innovation Policy 2010 - 2014 | Government of Chile 15 |3.6 RESEARCH AND DEVELOPMENT (R&D) On the road to innovation, the role of science is fundamental, though it’s not exclusionary or unique as a starting point. Scientific investigation and technological development expand the frontiers of what is possible and generate an ecosystem nourished with new ideas. The evidence from developed countriesv indicates that R&D investment brings long-term benefits, such as facilitating the entire nation’s development and contributing to its leadership in the knowledge economy. Chile is embarking on its greatest scientific leap in decades. Currently we have a level of R&D investment much lower than the OECD average (0.4% of GDP in 2008 versus the OECD average of 2.3%). The goal is to double this figure before 2014, principally through greater participation of private companies in these activities, a type of investment that has historically been uncommon. We expect to reach this goal through a series of initiatives, which include: an improved law to provide tax incentives for R&D; the expansion of the current tax benefits for “intramu-ral” programs (R&D carried out using the company’s existing capacities); the tripling of the maximum possible tax credit; and the application of this credit to other expenses such as capital. Other expected changes include the attraction of foreign investments in R&D&I, the installation of inter-national Centers of Excellence in R&D; the strengthening of successful programs, such as the National Fund for Scientific and Technological Development (FONDECYT, for its acronym in Spanish); the establishment of new national scientific and technical Centers of Excellence; the new funding for R&D in key areas for the country; the insertion of researchers in in-dustry and academia; the increase in regional capacity for the progress of national science and technology; and the new funds for access to scientific equipment. We place special attention on astronomy. Astronomy is expected to attract more than three billion dollars in investment, as well as significant growth in associated maintenance and high-tech services. To transform Chile into a hub of global astronomy, it is important to support the development of advanced human capital, the preparation of our industrial sector, and the research conducted by our scientists. Strengthening the interconnections between these actors, as well as with international peers and observatories, requires that public institutions approach astronomy as a driver of innovation. Astronomy presents a unique opportunity to develop new businesses whose impact can reach many areas, such as defense, health, mining, telecommunications, and more. Scientific investigation and technological development expand the frontiers of what is possible.
  • 15. |3.7 DIFFUSION AND TECHNOLOGY TRANSFER Developing science and technology is crucial for technological innovation, but transforming the creation of knowledge into the creation of value in the economy requires diffusion and technology transfer. It is important to enable fluid communication and exchange between the centers of knowledge production and the productive sectors, on both a local and global scale. Technology transfer is understood as the integration of new knowledge or new technology into the market, while tech-nology diffusion is understood as the implementation of knowledge or technologies that already exist in the market into companies. This National Innovation Policy is based on the conviction that creating closer connections between companies and universities can give rise to the creation of new products with high levels of added value. This includes clear incentives for the R&D funds to generate the transfer of knowledge into the marketplace whenever possible and pertinent, especially projects that are part of the Fund for the Promotion of Science and Technology (FONDEF, for its acronym in Spanish). Several specialized programs have been created to provide direct support for technology transfer. The capacity to create new intellectual property naturally lies inside centers of knowledge. Collaborating with inter-mediary agents can allow Chile’s knowledge to reach the market, through licenses, new businesses, patents, etc. The 16 National Innovation Policy 2010 - 2014 | Government of Chile Offices for Technology Transfer and Development also create new spaces for communication and collaboration with en-trepreneurs and investors, from which new opportunities can emerge. The participation of external agencies that serve as technology brokers is particularly important to the success of this initiative. Additionally, it is important to consider intellectual proper-ty as a tool for innovation and not a goal in itself. It is fun-damental from the perspective of protecting new creations, but it also serves a “social” function in sharing technological advances with everyone and thus improving overall welfare. These two sides are both essential for the system to func-tion. In support of this INAPI plays a crucial role in the devel-opment of a series of programs related to education, use of information technology, and the promotion of Geographic In-dication and Denomination of Origin. Also, the modernization of the Law of Industrial Property can increase the efficiency of proceedings, extend the protection of rights that are ex-cluded from our legislation, and improve the regulations for the respect of intellectual property rights. For the majority of Chilean companies, innovation is achieved through incremental increases in productivity obtained through better formation of human resources, increased capacity for innovation management (see next section) and the diffusion and integration of best practices for productive processes and business models. Transforming creation of knowledge into creation of value requires diffusion and technology transfer. Pillars of the National Innovation Policy 2014
  • 16. ENTREPRENEURSHIP AND COMMERCIALIZATION Pillars of the National Innovation Policy 2014 National Innovation Policy 2010 - 2014 | Government of Chile 17 |3.8 In defining innovation as a process of value creation that is recognized by the market, it appears that there are es-sentially two ways to achieve this. An established company commercializes the innovation (creates a new market, pro-duces more efficiently, etc.) or an entrepreneur creates a new company to bring the innovation to market. Of these alternatives, entrepreneurship (specifically high-po-tential startup entrepreneurship) is more relevant, since it has more potential for job creation and economic impactvi. Understanding that entrepreneurship –and especially com-mercialization– is a fundamentally private-sector activity, the role of the government should be limited to interven-tions that confront significant market failures. In this sense the instruments of support focus on the initial phase of en-trepreneurship, the phase with the most uncertainty and the most limited access to financing from venture capital funds and traditional capital marketsvii. A major goal is to help high-potential entrepreneurs build global connections. ProChile provides support for interna-tional expansion, tours to innovation hubs, connections with venture capital funds, seminars, workshops, and more. Another objective is to make the startup process more accelerated, agile, and inexpensive, by simplifying the steps and timeframes to access government programs, reducing the bureaucratic steps necessary to start a business, and facilitating the processes to close an enterprise. Additionally, many companies in Chile have organizational cultures that are poorly suited for projects with a high level of uncertainty, as well as limited capacity for innovation management. As a result, they do not invest substantially in projects at the frontier of innovation. In this context, CORFO looks to provide management support, particularly by facilitating access to financing and knowledge networks, and supporting disruptive business models. Special emphasis is placed on cultivating a culture of innovation inside companies, a fundamental source of long-term increases in productivity. This is to be achieved through programs that help companies develop innovation management capacity within their organizations. A major objective is to make the startup process more accelerated, agile, and inexpensive.
  • 17. 04 Mechanisms of Evaluation As in every type of public policy, the efforts should be focused on the poli-cies and programs that maximize the desired impact. Programs that are not causing the desired impact should be redesigned or closed. Additionally, it is important to focus on both the “client” and the management of the agencies. To achieve this, the Innovation Division of the Ministry of Economy, Develop-ment and Tourism has created an Evaluation and Policies Unit. Its mission is to collaborate with the agencies to monitor and evaluate the various policies and programs throughout the entire National Innovation System. The agencies create a rubric for each program, which clearly establishes the short-term and long-term objectives for the beneficiaries and the economy as a whole. 18 National Innovation Policy 2010 - 2014 | Government of Chile
  • 18. The following indicators and evaluation methods have been established: Indicators of Process and Management: These measure processes and the management of programs within the agen-cies. They include the number of applicants and projects, total budgets, timefra-mes, leverage of resources, project areas and disciplines, and assigned resources, among others. Indicators of Results: These are the intermediate, final, and long-term results obtained by the be-neficiaries of a program or instrument. For example: sales figures or the num-ber National Innovation Policy 2010 - 2014 | Government of Chile 19 of scientific publications, patents, employees, etc. Using the data collected from applicants and the indicators of beneficiaries’ results, impact assessments should provide feedback on the design of poli-cies and programs. The Evaluation and Policies Unit supports the agencies in the elaboration of client satisfaction surveys, and thus standardizes the data collected. This enables comparisons between agencies and over time — regarding entrepre-neurship, human resources, innovation, investment, science, technology, and other topics — to report to the OECD and other international institutions.
  • 19. i Oslo Manual, OECD, 3rd Edition, 2005: Innovation is the introduction of a new or significantly improved product, service, process, or method of commercialization or organization, in company’s internal practices, workplace organization, or external relations. ii Start Up Nation: The Story of Israel´s Economic Miracle, Dan Senor & Saul Singer, among others. iii In the context of this document the expression “business failure” refers to those companies that, because of the risky or uncertain nature of economic activity, have not been successful in mo-ving forward and have needed to stop their activities. Obviously it does not refer to actions that go against the law or ethics, or to those that intentionally seek to fail in commercial initiatives. iv See: Agenda de Innovación y Competitividad 2010-2020, CNIC, March 2010, and Strengthening Institutional Capacities for Innovation Policy Design and Implementation in Chile, OECD and IDB, March 2010, among others. v Hacia una Estrategia Nacional de Innovación para la Competitividad, Chapter 1, II.2 based on an OECD study. vi High-Growth Firms and the Future of the American Economy, Dane Stangler, March 2010, vii It is important to avoid confusing uncertainty with risk, and to clarify the difference between both. Risk is a probability of success (or failure) that is known or reasonable to estimate (for example: price, demand, or future costs of a project). Uncertainty is the absence of reasonable estimation regarding risk (for example: the viability of a new technology that has not yet been developed), as well as the total absence of control when facing a crucial variable that could fluctuate and radically affect the project (for example: an official regulation). 20 National Innovation Policy 2010 - 2014 | Government of Chile
  • 20. National Innovation Policy 2010 2014 Chile: Latin America’s Innovation Hub Ministry of Economy, Development and Tourism Innovation Division